DriveTime

When Drive Time was first notified about the complaint they told me to go get a diagnosis done on the Car then contact them back and then go from there ,which I've then took the vechicle to two mechanics who verified there was frame damage by physically expecting the vechicle inside,and externally .This is  only way frame damage can be detected because a diagnosis test only detects mechanical problems with in the car not the body as told by a mechanic from Macco .I then contacted DriveTime back and told them I had the car checked and there is frame damage. They then told me I would then have to contact Experian because it has nothing to do with them.Nothing about experian was mentioned when I first told them all I was told was to basically get a second opinion and contact them back which I did.They still continued calling be for $480 a month after I've told them about the situation and they acted like they didn't care ,all I would get is "when can you make a payment" and ignored my complaint about about the fame damage and the price of the vechicle actually worth .they then contacted me on 12/28/16 stating get the documents and go from there the same thing when they first were notify of the situation

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns On June 11, 2015, we received authorization from our customer to submit an update to all three major credit bureaus to ensure all credit reporting is being reported accurately. On June 16, 2015, DriveTime submitted a correction to the three major credit reporting agencies to update the account to reflect as Paid with 0x30 0x60 0x90. This update should reflect on our customer’s credit reporting in 30-60 days.  We have also sent a Credit Bureau Correction Letter to our customer’s address listed on file. Please allow 7-14 business days for the letter to arrive. Attached is the Credit Bureau Correction Letter for your reference. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 21, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2005 Chrysler Town & Country. Included you will find...

the Closed End Motor Vehicle Lease Contract for your reference. DriveTime offers payment options to accommodate every customer’s situation. For our Closed End Motor Vehicle Lease customers, there is no processing fee if customers chose to set up reoccurring payments using their bank account information.On May 11, 2015, our customer was informed of the $4.50 processing fee that is charged when using the automated system to make a payment. Our customer was informed there would be a one-time courtesy credit of $4.50 applied to his account for any misinformation provided to him at the time of lease.On May 22, 2015, DriveTime reiterated to our customer that there is a $4.50 processing fee that would not be waived if he chose to make payments using the automated system. At this time, DriveTime is unable to accommodate our customer’s request to waive the $4.50 processing fee when he calls to make a payment over the phone or using the automated system. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I had my eye on a car from drive time. I sat down gave all my information and was to get a call back shortly. I waited two days than no phone call.[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 13, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Honda Insight. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. On May 13, 2014, DriveTime made an exception for our customer to re-contract in order to accommodate her request to cancel the GPS Skylink Service. The GPS Skylink Service was an optional product at of time purchase and was not refundable. At the time of re-contracting, the information submitted to the [redacted] was missing our customer’s name. The Virginia DMV had informed DriveTime and our customer that she would need to submit a “Statement of Ownership”. Attached you will find a “Statement of Ownership” for your reference. We encourage our customer to submit this document to the Virginia DMV to ensure this matter is resolved before her current registration expires.As a goodwill gesture, DriveTime has applied a $50.00 credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

September 18, 2015   [redacted]
[redacted]
[redacted] 
* Re: Complaint # [redacted] To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On January 29,...

2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005 Infiniti G35. The vehicle came with a life-of-lease Drivers Seat Limited Warranty, administered by Aeverex. At the time of lease, our customer agreed to make 65 bi-weekly payments of $236.45 beginning on February 13, 2015. Included you will find the Closed End Motor Vehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for your reference.   The Drivers Seat Limited Warranty comes with a Drivers Seat Maintenance Program. This program offers select maintenance services through Aeverex at no cost to our customers. On page five of the Drivers Seat Limited Warranty, under “Covered Maintenance Services,” it is stated:   “During the term of the Drivers Seat Maintenance Program, Customer is eligible to receive the following maintenance services (“Covered Maintenance Services”) at the service intervals indicated below:...   Brake Pads: Max one (1) per the term of Customer’s Lease if the brake lining is at or below the manufacturer’s minimum specifications.”   At this time, we have no records indicating our customer has contacted Aeverex to address her brake concerns. We encourage her to call Aeverex at 888-781-5649 to have these issues addressed.   At the time of lease, our customer reviewed and signed the Closed End Motor Vehicle Lease Contract. On page 3, under “Default, Repossession and Other Remedies,” it is stated:   “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it…”   On September 11, 2015, our customer contacted DriveTime and attempted to make a partial payment toward her account. Per DriveTime policy, we do not accept partial payments, as our customer’s account would still be in default per the terms of the Closed End Motor Vehicle Lease Contract.   On September 12, 2015, DriveTime received a partial payment of $200.00 to our customer’s account via CheckFreePay processed by a third-party vendor.   On September 14, 2015, our customer contacted DriveTime to make payment arrangements on her account for the remaining past due amount of $37.05, along with her upcoming regular payment amount of $236.45. DriveTime set a payment arrangement on the account for $273.50 due on September 25, 2015.   At this time, it is DriveTime’s understanding that this matter has been resolved. We have made several attempts to contact our customer, but have been unable to reach her. We encourage our customer to contact our Customer Relations department at 800-965-8043 should she have any additional questions or concerns.   We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have credited $25.00 toward our customer’s payments.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.   Sincerely,   [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 17, 2010, our customer entered into a retail installment contract when they purchased 2006 Kia Optima. Our customer was given two separate documents explaining the finance...

charges and simple interest; these documents, the simple interest retail installment contract and the important disclosures, are attached for your review. On page one of the "Important Disclosures" document, simple interest is as follows: "Your contract is a ‘simple interest’ contract. That means interest is charged each day on the amount you financed with us. When you make a payment, your payment pays interest and then it pays/reduce the amount financed. If you pay late, your contract continues to charge interest. So, when you make your payment late more of your payment has to go to pay the extra interest. This less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us. We strongly encourage you to make your payments on time!" Customer signed the second page, acknowledging understanding of the statement. It is not DriveTime’s intention to deceive our customers. A detailed explanation of simple interest, complete with examples of how the timing of payments affect the balance is located in the FAQ section of our website. Copies of the contract, Important Disclosures, and MyDriveTime.com FAQs are included with this message. According to our records, the remaining principal balance is $437.67. DriveTime has agreed to waive the remaining principal balance as a token of goodwill for our customer’s valued business. Our customer should receive their title in approximately 14 business days. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to our customer’s address on file. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On September 18, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2008 Suzuki. The vehicle included a limited warranty,...

administered by [redacted]. Attached you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On October 22, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customers’ account. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 5, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2007 Jeep Compass. The vehicle also came with a Drivers...

Seat Limited Warranty, administered through Aeverex. The Closed End Motor Vehicle Lease Contract and the Drivers Seat Limited Warranty Agreement have been attached for your review. On June 8, 2015, our customer contacted Aeverex with concerns about a loud noise when braking. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On June 9, 2015, an in-network repair facility filed a claim with Aeverex for the left-front lower control arms, left-front tie rod end, alignment, and steering diagnosis. Aeverex approved all repairs and diagnostic fees in full under the terms of the Drivers Seat Limited Warranty. On June 19, 2015, an in-network repair facility filed a claim with Aeverex for a steering diagnosis and hood prop rod clip. Aeverex approved all repairs and diagnostic fees in full under the terms of the Drivers Seat Limited Warranty. On June 23, 2015, our customer contacted Aeverex about a check-engine light that was on in the vehicle. Aeverex referred our customer to an in-network repair facility to have the vehicle further diagnosed. No claim was filed in regard to this matter. On July 6, 2015, our customer contacted Aeverex about a knocking noise in the vehicle. Aeverex encouraged our customer to take the vehicle to an in-network repair facility to have this issue diagnosed. Our customer contacted DriveTime and advised she did not wish to take the vehicle back to an in-network repair facility. We advised our customer that we would make an exception to waive the diagnostic fee at an out-of-network repair facility as a goodwill gesture. On July 7, 2015, DriveTime contacted Aeverex and advised them to waive the diagnostic fee at an out-of-network repair facility to allow our customer to get a second opinion about her concerns regarding the vehicle. On July 9, 2015, an out-of-network repair facility filed a claim with Aeverex for the struts, control arm shafts and bushings, rotors, brake pads, oil pan, transmission fluid, and valve cover gasket. The repair facility advised that the leaks, struts, and brakes were just preventative maintenance items and were not a safety concern. The estimate for these repairs was sent to DriveTime for review. On July 13, 2015, DriveTime contacted Aeverex and advised we would make an exception to approve all of the above-mentioned repairs except for the struts, which were deemed only to be a noise concern. Our customer was responsible for a $100 deductible, rather than the standard $200 deductible for an out-of-network repair facility. On July 16, 2015, our customer contacted Aeverex with concerns that she was still hearing a knocking noise in the vehicle. Aeverex advised our customer that she could take the vehicle back to the out-of-network repair facility for further diagnosis, and if there was an issue with repairs that had been approved, the work would be warrantied. Aeverex informed our customer that if the struts were causing the noise, she would be responsible for the diagnostic fee, as struts were a non-covered component and they currently presented no safety concerns. On July 17, 2015, DriveTime’s Customer Relations department spoke to our customer and attempted to address her concerns. We explained that the struts were not being covered because there were no current failures or safety concerns, and they were only causing a noise. We advised that noise concerns were not something for which we were able to offer assistance. On July 20, 2015, our customer contacted Aeverex to find out why struts are not covered under the terms of the Drivers Seat Limited Warranty. Aeverex advised our customer that no failures had been demonstrated with the struts and that they were only able to assist with mechanical failures. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated:“Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle. …Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on the Vehicle Delivery Checklist under “Maintenance Items,” it is stated:“These maintenance items are subject to replacement only upon failure of the component.”On July 21, 2015, we spoke to our customer and are currently working toward an amicable resolution. We encouraged our customer to take the vehicle back to an in-network repair facility for further diagnosis. We advised that if any further mechanical failures were found, we would review options to assist. Our customer advised she would instead contact the repair facility that had advised her the struts were failed and ask them to file a claim with Aeverex. To date, no further claims have been called in to Aeverex. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

I have tried several times to reach Mr [redacted] via email and phone to discuss this matter and he is never available to speak on the phone and does not return calls when I leave a voicemail for him. I have received an email from Mr [redacted] inviting me to call his direct line and he stated he will...

"continue" to try to reach me via phone. I have not received nor missed a call from Mr [redacted] or anyone else at Drivetime.  I still have serveral issues involving the purchase and repossession that are not being addressed by Drivetime. Sincerely[redacted]

June 30, 2015[redacted]Revdex.comPh. [redacted]Fax [redacted]Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On December 6, 2011, our customer entered into a Simple...

Interest Retail InstallmentContract with DriveTime when she purchased a 2002 Ford Focus. Attached you will findthe Simple Interest Retail Installment Contract for your reference.Our customer agreed to make payments on a bi-weekly basis in the amount of $136.68with first payment due on December 23, 2011.On June 13, 2012, our customer submitted for an Annual Percentage Rate (“APR”) change.Her payments were lowered to $119.82 bi-weekly, with the next payment coming due onJune 22, 2012. Attached you will find a detailed copy of receipts for payments made onour customer’s account from the sale date to present for your review.On October 31, 2014, at 133 days past due, DriveTime placed our customer’s account incharge-off status. Our customer made arrangements with DriveTime to remain in thevehicle and maintain payments until the principal balance was paid off. Once the principalbalance is paid off, our customer’s account will reflect as a paid charge-off.We have made several attempts to contact our customer and address her concerns, but havebeen unable to reach her. DriveTime will continue to attempt to contact our customer tocome to an amicable resolution. We encourage her to contact our Customer Relationsdepartment at [redacted].We apologize for any confusion or inconvenience this matter may have caused. As agoodwill gesture, DriveTime has credited $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted].DriveTimeCustomer Relations

July 1, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 24, 2016, we offered our customer a settlement with the following terms: We agree to: Rescind the contract.Delete our customer’s trade line from all three major Credit Bureas.Pay settlement funds in the amount of $1,000.00 to our customer. Our customer agrees to: Release possession of the vehicle to us, free and clear of any liens other than Bridgecrest’s, prior to receiving funds.Not purchase, lease, or finance a vehicle with us again. Additionally, the document serves as a full and final settlement and release of all claims between DriveTime and Bridgecrest, and our customer. Our customer has agreed to these terms, and we are currently finalizing the settlement. DriveTime and Bridgecrest thank the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at 800-965-8043. Thank you, Jeremy N. Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address these concerns.   DriveTime is unable to accommodate the consumer’s request to have the credit inquiry removed with the given information. As we are unable to locate an application that matches the information provided.  We would need the following information that was submitted on the application:   ·         Name ·         Phone ·         Address ·         Email Address ·         [redacted]   This information is needed for verification purpose to ensure we have to correct consumer.   On February 27, 2017, DriveTime sent the consumer a letter. The purpose of this letter is to inform them of the unsuccessful attempts to reach them. Additionally, we highly encourage the consumer to contact our Customer Relations department, at [redacted], to discuss this matter further.

December 22, 2015 Re: Complaint # [redacted]
* Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 21, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he...

purchased a 2008 BMW 5 Series. Attached you will find the Simple Interest Retail Installment Contract for your reference. On December 1, 2015, at 105 days past due, our customer’s account was changed to a charge-off status. On December 8, 2015, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered at 112 days past due. Please refer to the “Simple Interest Retail Installment Contract,” label Default: “You will be in default if any one of the following occurs… 1. You fail to make any payment due under this Contract, including any down payment, in full when such pay is due…” The next day, a repossession agent attempted to recover the vehicle, but was unable to recover the vehicle. On December 18, 2015, DriveTime contacted our customer to come to an amicable resolution. We advised our customer that we will initiate an investigation into the actions performed by our third party vendor. We apologize the circumstances regarding this behavior from the third party recovery agency. While the recovery agency is a third party vendor, this behavior is not consistent with the level of customer service we strive to achieve for our customers. We are continuing the investigation at this time. Since the actions described were allegedly performed by a third-party vendor, we are unable to directly comment about the actions described. As a good will gesture DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 11, 2014, our customer entered into Closed Ended Motor Vehicle contract when she leased a 2005 Honda Civic. Included you will find the Closed Ended Motor Vehicle contract...

for your reference. On September 8, 2014, our customer contacted our Lease Customer Service department to discuss her account. We agreed to credit her account two (2) payments due to the inconvenience. In addition, we agreed to waive the $100 co-pay to get her vehicle diagnosed. At this time we have made multiple attempts to contact our customer to discuss any further concerns, but have been unsuccessful. On September 11th, we sent our customer a letter asking her to contact us if she has any further concerns. In addition, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. However, I must note that the timeline of the repair history has a few omissions, namely: 12/20/14 - Car was taken back to [redacted] to check gas smell (which they said they could not duplicate). Also [redacted] reported a "slight dampness around the crank pulley"so they put in oil dye. They also noted that the card passed a block and pressure test and they could not duplicate the leak.12/23/14 - Car was taken back to [redacted] because it was leaking again. [redacted] re-tightened the heater hoses.1/1/15 - I sent an email to [redacted] at DriveTime (with copies to [redacted] and [redacted] advising thatthe car was emitting large amounts of white smoke from the exhaust, a burning smell was inside the car, the thermostat was overheating, the fan wouldn't turn off and the engine rattled. I requested DriveTime to pick up the car.CORRECTION: Please note that the car was picked up by the recovery agent, [redacted], on 1/7/15 NOT 1/6/15 as per the response from DT Customer Relations yesterday.Regarding the DriveTime Vehicle Inspection Checklist, the checklist is insufficient as it does not itemize the essential mechanics needed for a vehicle to operate fully. The checklist is basic at best and a consumer who has no auto mechanic background would not know to inquire about the things that were wrong with the vehicle.Nonetheless, I will consider this experience with DriveTime a bad one and per my conversation with DriveTime Customer Relations representative, Erika, will accept the $348.80 refund after reviewing the Full Settlement and Release of Claims document she will send today.  I still regard the matter as unfair but I need to move on as the stress is too much.That being said, I will wait for the business to send the aforementioned documents and, if it does, and if after reviewing same documents I find them acceptable,  I will consider this complaint resolved.[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On September 9, 2014, we contacted our customer in attempt to come to an amicable resolution. During this conversation, our customer informed us there is no amicable resolution that can be met.
In an effort to promote a positive experience going forward, DriveTime has applied a one (1) payment credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted].
DriveTime
Customer Relations

August 29, 2015 BetterBusiness BureauPh.[redacted]Fax[redacted] 
 Re:Complaint # [redacted]     Towhom it may concern,        Thankyou for bringing this matter to our attention. We appreciate the opportunity toaddress our...

customer’s concerns.  OnJune 4, 2015, our customer entered into a Closed End Motor Vehicle Lease withDriveTime, when she leased a 2007 [redacted]. Included you will find theClosed End Motor Vehicle contract for your reference. At the time of lease, ourcustomer agreed to make periodic payments of $216.75 the first payment beingdue on June 26, 2015, followed by 64 periodic payments of $216.75 every other Friday.OnAugust 18, 2015, DriveTime exercised our contractual right to recover our collateral.At that time, the account was 11 days past due placing the account in default.Please refer to page 3 of the Closed End **tor Vehicle Lease under the section 11. Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other a**unt you owe under this Leasewhen we ask you for it;” OnAugust 19, 2015, our customer contacted DriveTime in regards to redeeming hervehicle. We advised her in order to redeem the vehicle she would need to bringthe account current including repossession fees. Additionally, our customer wasinformed she will be responsible for fees assessed at the repossession agent’slots, not to exceed $125.00. OnAugust 20, 2015, our customer contacted DriveTime to report that therepossession agent damaged her vehicle. While DriveTime was attempting toassist our customer she advised the repossession agent was forcing her to signa document with inaccurate information. While attempting to address herconcerns the call was disconnected.  We have made several unsuccessful attempts to contactour customer and address her concerns. On August 27, 2015, we sent a letter viacertified mail to our customer’s address on file. The purpose of this letter isto inform her of our attempts to reach her. We encourage our customer to contactour Customer Relations department at [redacted].  We are researching the matter and once incontact with our customer, we will assist appropriately. Weapologize for any confusion or inconvenience this may have caused. At this timeDriveTime is unable to reimburse our customer for the repossession fees. Ourcustomer can take her vehicle to an in-network repair facility for a completediagnostic test. Once a claim in filed through her warranty, DriveTime canreview the claim any non-covered components for possible assistance. As a goodwillgesture, DriveTime has credited the customer’s account $25.00.  DriveTime thanks theRevdex.com for their continued support. If you have any further questionsor concerns, please contact us at [redacted].  Sincerely,  [redacted]DriveTime Customer Relations

October 12, 2015 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted]     To Who It May Concern:  Thank you for bringing this matter to ourattention. We appreciate the opportunity to address our customer’s concerns.  On...

August 3, 2015, our customer entered intoa Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005Nissan Altima. Included you will find the Closed End Motor Vehicle LeaseContract for your reference. At the time of lease, our customers agreed tomake periodic payments of $193.79 the first being due August 22, 2015, followedby 64 periodic payments of $193.79 every other Saturday. In addition, ourcustomer’s lease vehicle required an amount due at signing of $1,295.00however; our customer only paid $895.00 towards the amount due at the time oflease. To compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional four payments of $50.00 inconjunction with our customer’s first four lease payments. Attached you willfind the Simple Interest Retail Installment Contract for you reference.  On August 25, 2015, our customer contacted DriveTimeto make a partial payment towards her lease account. DriveTime accepted thepayment and informed our customer that until she satisfied the entire amount shewould still be considered in default due to the payment obligations not be met asoutlined in the Closed End Motor Vehicle Lease Contract. Between September 11, and September 25, 2015, ourcustomer contacted DriveTime multiple times to make partial payments. AlthoughDriveTime accepted the partial payments we continued to inform our customer heraccount was in default as she was not meeting the contractual obligations asoutlined and agreed upon in her Closed End Motor Vehicle LeaseContract. On September 28, 2015, DriveTime exercised ourcontractual right to recover our customers vehicle since the account was 10days past due placing the account in default. Please refer to page 3 of theClosed End Motor Vehicle Lease under the section 11. Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other amount you owe under this Leasewhen we ask you for it;” On September 29, 2015, our customercontacted DriveTime to dispute her vehicles repossession. We advised ourcustomer the repossession was valid as she had failed to uphold her paymentscheduled as outlined in the Closed End Motor Vehicle Lease Contract. Weprovided the customer with the information and timeframe to redeem the vehicle. On September 30, 2015, our customeragain contacted DriveTime to dispute her vehicles repossession. Our customeradvised she felt DriveTime was not willing to work with her to address herconcerns. We advised our customer we had already carried the delinquency beyondour standard parameters. We advised our customer she would be responsible forthe delinquency and fees associated with the repossession. We advised ourcustomer she would have until October 2, 2015, to redeem her lease vehicle. On October 1, 2015, our customeragain contacted DriveTime to dispute her vehicles repossession. We advised ourcustomer as we had previously that the repossession was valid. On October 2, 2015, we contacted ourcustomer to address her concerns. Our customer advised she had arranged to pay$400 that day and would be willing to pay the remaining $367.38 by thefollowing Monday. Although our customer was beyond the allotted redemptiontimeframe, DriveTime agreed to make a onetime exception and extend that timeframeuntil Monday October 5, 2015. Our customer advised she would pay the remainingbalance as agreed and would redeem the vehicle.  On October 5, 2015, DriveTime did notreceive a payment from our customer as previously arranged.  At this time, we have been unable to contactour customer after the missed payment arrangement. DriveTime is willing toextend the redemption timeframe until Friday October 9, 2015, however we cannotextend the redemption timeframe beyond that point. We encourage our customer tocontact the Customer Relations Department at 800-965-8043, to discuss herconcerns further.  We apologize for any confusion or inconvenience this matter mayhave caused. DriveTime thanks the Revdex.com for their ongoingsupport. Should you have any questions or concerns, please contact us bycalling us at 800-965- 8043.  Sincerely,  Josh S.DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I signed the agreement today, 2/17/16, at the Bell Road location. I have not received the $25 gift card mentioned in the agreement as of yet but am assuming that will be mailed once they have processed all the paperwork. Brodie with customer relations has been very pleasant to work with. He went over everything and answered all my questions. He told me that someone would contact me from the Bell Road dealership telling me that the paperwork was ready for me to sign. If they called me they did not leave a message. I ended up calling Brodie back and was told the papers were ready. I appreciate all Brodie has done.
Regards,
[redacted]