DriveTime

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 29, 2015RevDex.comPh.
(602) 264-5299Fax
(602) 263-0997  Re:
Complaint #1[redacted]To Whom It
May Concern, Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On August 08, 2015,
our customer entered into...

a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Chevrolet Traverse. Our customer opted to
purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by
Aeverex. Attached you will find the Simple Interest Retail Installment Contract
and Vehicle Service Contract for your reference.All DriveTime
vehicles are thoroughly inspected prior to sale at our DriveTime inspection
centers. Parts that fail inspection are replaced. However, if a part is
functioning at the time of inspection, there is no need to replace it. On September 2,
2015, our customer called in to Aeverex and stated that the check engine light
had come on, the brake pedal was making noise, and that the vehicle hesitates
when going. Aeverex advised our customer to take the vehicle into an in-network
repair facility for diagnostic. On October 16,
2015, an in-network repair facility called in a claim to Aeverex for the repairs
of the hydraulic booster and engine mounts. Aeverex advised the in-network
repair facility that these components were non-covered under the Vehicle
Service Contract. On that same day,
our customer contacted DriveTime and stated that the vehicle was in need of
repairs that are non-covered under the Vehicle Service Contract. DriveTime
advised our customer that we would request an estimate from Aeverex for these
concerns and review for a possible exception to the Vehicle Service Contract. On October 20, 2015,
DriveTime made a one-time exception to the Vehicle Service Contract to cover
the cost of repairs of the hydraulic booster and engine mounts for a total of
$1,025.35. At this time, all
repairs that have been called in to Aeverex have been approved for our
customer. We encourage our customer to obtain an updated diagnostic from an
in-network repair facility if she is experiencing additional mechanical
concerns. Once an updated claim is received, DriveTime would like to review additional
concerns for possible assistance. DriveTime has made
multiple attempts to contact our customer to reach an amicable resolution but
we have not been able to make contact. We encourage our customer to contact
Customer Relations at [redacted] to address her concerns.  We apologize for any inconvenience this matter may have
caused. As a goodwill gesture, DriveTime has applied a credit to our customer’s
account in the amount of $25.00. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted]DriveTime
Customer Relations

(Please see attached for full response)DriveTime has done the following to assist with the current needed repairs:·         On May 20, 2017, as a customer service gesture, DriveTime covered the $900.00 fee needed to diagnose the...

vehicle.·     On May 25, 2017, DriveTime received receipts from our customer requesting four (4) days of rental reimbursement. We reached out to our customer and offered to reimburse him the contracted rate of $25.99 per day, for a total reimbursement of $103.96. Our customer accepted and requested it be applied towards his payments.On May 26, 2017, DriveTime reached out to our customer to discuss his concerns. Our customer advised the vehicle was in his possession and running well. We inquired if there was any further concerns we could address. Our customer expressed satisfaction with the outcome and the call ended on amicable terms.We apologize for any inconvenience or frustration this matter may have caused. As a gesture of goodwill, we have additionally applied a $25.00 credit towards the principal balance on our customer’s account, as well as the $103.96 for his rental reimbursementDriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted]Thank you,Jessica H. Customer Relations

The response from Drivetime while appearing professional in manner was still not acceptable.  Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle.  The upload button on this website will only allow me to upload 4 items.  I have 12 different receipts for items including a few from the companies response and multiple that were not listed.  Example: -$100 deductable for the fuel pump that Sark's auto told me needed to be replaced.  Less than 24 hours Later another $514 not covered under warranty was forked out for the TIPM unit through [redacted] Dodge.  -$100 deductable for the transmission I had replaced Sark's auto within 2 weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in.  $150 [redacted] Dodge for evaluating the O2 sensors in the vehicle and need for computer reprogram.  -$100 deductable Alternator...  $435 for tires, and balancing [redacted], $317.89 Lower control arm.  $500 something for tune up wires etc, Hundreds in tow bills not covered in warranty.  Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on.  Apparently priceless.  I would like to submit for review all of my receipts I have spent on this vehicle.  Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit.  Thanks Drivetime.  It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back.

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 13, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Dodge Nitro. Attached...

you will find the Simple Interest Retail Installment for your reference.   When our customer purchased the vehicle, DriveTime was not yet offering GAP coverage on our vehicles. However, we do have other programs to assist our customers in the case of a total-loss accident.DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in full. To qualify for this program our customer must meet the following criteria:The vehicle must be declared a total loss by their insurance companyOur customer must have completed and returned all necessary insurance paperwork.Our customer’s insurance company must have remitted physical damage payment.Pay the Insurance Loss Program deductible of $500Our customer’s totaled loan must be current up to the date of lossHave full coverage insurance (comprehensive and collision coverage)at the time of the lossOur customer must qualify for a new loan (down payment for new loan is determined by the vehicle selected). Our customer had declined participation in the Insurance Loss Program.A timeline of our customer’s Total Loss history is as follows:On December 31, 2014, DriveTime received notice of our customer’s Total Loss claim. Our customer contacted DriveTime, and was informed of our Insurance Loss Protection option.On January 26, 2015, DriveTime received the insurance check for the Total Loss incident.On January 27, 2015, DriveTime mailed a letter to our customer, in which we had offered to work with him to resolve the remaining balance still owed on the loan. Attached you will find the Insurance and Deficiency Balance Letter for your reference.   On April 10, 2015, our customer contacted DriveTime in regards to his account. DriveTime informed him of the amount due on his account. Our representative also advised our customer of the Insurance Loss Protection option, which our customer was informed he has until June 2015 to take advantage of this option.  On April 17, 2015, DriveTime contacted our customer and came to an amicable resolution. DriveTime has offered the following:Waive deficiency balance of $6,418.73Delete trade line from all three (3) major Credit Bureau reporting agencies In exchange, Customer agrees to:Remit payment to DriveTime via certified funds in the amount of $1,925.61 Our customer has accepted this settlement offer. To satisfy the settlement, our customer will be required to sign a Full Settlement and Release of Claims before June 21, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTimeCustomer Relations

Please see the attached PDF for our full response.On October 26, 2016, we spoke with our customer regarding the vehicle’s repairs. We advised that we received the itemized estimate from Aeverex and after further review, we would be unable to offer assistance as the repairs listed on the estimate are...

routine maintenance and up-keep. We informed our customer that it is not uncommon to see maintenance and other repairs come up when there is excessive mileage driven in less than year. According to our records, she has driven 22,781 miles since leasing her vehicle.  On November 4, 2016, we contacted our customer in an effort to address her concerns. We advised that we would be unable to accommodate her request to approve the above-mentioned repairs or allow her to return the vehicle and terminate the Lease Contract. Our customer was not satisfied with DriveTime’s response and advised that she wished to return the vehicle if DriveTime was unable to accommodate her requests. At this time, DriveTime advised that should she choose to return the vehicle, all payments would be retained for time and use of the vehicle, including her initial due at signing. Additionally, early termination of her Lease Contract may yield additional fees, such as wear and tear, and may prevent her from doing business with DriveTime in the future. Nonetheless, as this is a Lease Contract, DriveTime does not report to the credit bureaus and there will be no adverse credit reporting upon returning the vehicle. We apologize for any confusion or convenience this matter may have caused. As a goodwill gesture, DriveTime has credited our customer’s Lease account $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Brodie H. Customer Relations Department

(Please see attached for full response)On September 30, 2017, an INRF contacted SilverRock to initiate a claim on our customer’s vehicle. The INRF advised they had identified trouble codes related to the check engine light for a cylinder misfire and traction control issue but did not complete a full...

diagnostic on the vehicle. However, they recommended the vehicle go to the OEM to have the issues addressed. As no diagnostic was completed prior to this referral, SilverRock recommended our customer take her vehicle to an alternate INRF for a second opinion. On October 3, 2017, DriveTime spoke with our customer regarding her concerns. We offered our customer to exchange the vehicle. Our customer visited the dealership on October 5, 2017, and was unsatisfied with the inventory available so opted to remain in the Chevrolet HHR and pursue repairs. SilverRock authorized our customer to take the vehicle to the OEM on October 16, 2017. There have been no further claims initiated.  At this time, DriveTime would like to review for assistance in having the vehicle repaired. We encourage our customer to take the vehicle to the OEM nearest to her for diagnosis and to have a claim initiated with SilverRock. Once the estimate is received, DriveTime will review assistance options with any non-covered components.

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Explorer. Our...

customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At this time, we are currently in contact with [redacted] collecting information. We are currently in contact with our customer and working towards an amicable resolution. As a goodwill gesture, we mailed our customer a $50 American Express gift. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

We have made several unsuccessful attempts to contact our customer to discuss herconcerns. Our first attempt was made September 28, 2016, when we left a voicemail onour customer’s phone number listed in her account. We made another attempt to reach ourcustomer on September 30, 2016, although the call was answered, the line wasdisconnected before we could reach our customer. Our most recent attempt was made onOctober 3, 2016, which resulted in another voicemail instructing our customer to reach outto us.On October 3, 2016, we sent a letter via certified mail to our customer’s address on file.The purpose of this letter is to inform our customer of our attempts to reach out to her. Weencourage our customer to contact our Customer Relations Department at 800-965-8043,to discuss her concerns.DrivTime would like the opportunity to address our customer’s concern and will continueour attempts until we reach a mutual understanding.

Our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2010 Chevrolet HHR from DriveTime. The vehicle came with a 30-day / 1,500-mile DriveTime Limited Warranty (Warranty), administered by [redacted]. Our customer also elected to purchase the following ancillary...

products: 5-year / 50,000-mile Vehicle Service Contract, which is administered by [redacted], Guaranteed Asset Protection (GAP), and MotionGPS. These products can be cancelled at any time throughout the loan. A prorated refund will be applied towards the principal balance. The Contract, DriveTime Limited Warranty, and Optional Products – Disclosure are attached for your reference. At DriveTime, we aid potential customers in finding the right vehicle for them. We determined what the financial stipulations would be for each vehicle by using the consumers’ income level, credit score, and the price of the vehicle in interest. If consumers have a vehicle in mind, we encourage them to express their interest to us so we may generate the requirements to purchase/finance the vehicle.As mentioned above, the Warranty does come with the vehicle. It covers the diagnostic costs within the first 1,500 miles or 30 days after purchase. Additionally, [redacted] has the ability to authorize rental reimbursement up to $25.99 per day based on labor time. On page one, under section titled Coverage: 30 Day / 1,500 Mile Limited Warranty, it provides a list of items, including glass, that are non-covered repairs under the Warranty. The only repair claim was initiated with [redacted] on September 21, 2017. The repair facility advised that an alignment would correct the concerns with the vehicle pulling to one side. There were no recommended repairs to any brake components, gas pedal, or the windshield. They further advised that our customer filled the vehicle’s gas tank with diesel fuel, which caused the vehicle to cut off while driving....(continued on attached)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 16, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Ford Fusion. That day, our customer paid off...

her original DriveTime loan when she traded in the 2004 Chevrolet Malibu she had purchased on March 10, 2012. Attached you will find the Simple Interest Retail Installment Contract for both loans for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with [redacted] will be completed no later than the end of May. On March 9, 2015, our customer contacted DriveTime with concerns that her accounts were not reflecting on her credit reporting. We informed our customer about the abovementioned system enhancements and advised that reporting for her active account should reflect within 30-60 days. On March 10, 2015, our customer contacted DriveTime with concerns that she had to purchase a vehicle with an interest rate of 20% from an outside company because of the effects DriveTime’s credit reporting suppression had on her credit score. Our customer asked us to either provide her with monetary compensation for this hardship or provide her with a rental vehicle for two months. We advised our customer these were not forms of assistance we were able to offer. That day, a credit rating letter was e-mailed to our customer; these letters give an overview of our customers’ accounts, including their payment history, and can be used as a reference for creditors when our customers are applying for credit. On March 11, 2015, our customer contacted DriveTime with concerns that the credit rating letter she was sent was only showing her recent account, with no mention of her original account. We advised her that we would submit a request to have a credit rating letter for her original account sent to her. In response to our customer’s concerns about her new vehicle loan’s high interest rate, we recommended that she consider refinancing the loan once all credit-reporting updates were complete. On March 13, a credit rating letter for our customer’s original DriveTime account was sent to our customer via e-mail. At DriveTime, we strive to ensure all of our credit reporting is up to date and accurate.  After a recent in depth review, we determined that there were questions surrounding the accuracy of our reporting of paid loans. For this reason, we are no longer able to report on accounts that were paid prior to October 1, 2014. We are unable to resubmit a loan that was paid prior to October 2014 for reporting, as this would appear as a new trade line and would be more detrimental to our customers’ credit. When an account is paid, DriveTime reports one final time with the account’s final status. We cannot then continue to report this account; therefore, we cannot reinstate anything paid prior to October 2014.At time of sale, our customer opted to purchase GAP Coverage on the 2012 Ford Fusion. In the case of a total loss, if a customer’s insurance does not fully pay of the loan, GAP Coverage will pay off the remaining balance. The customer then has the opportunity to get into a comparable DriveTime vehicle at the same interest rate as their previous loan; there are often zero-down options available. At this time, our customer has not taken advantage of the opportunity to get into another vehicle with DriveTime at the comparable interest rate of 14.9%. The GAP Installment Sale Contract/Loan/Lease Agreement Addendum has been included for your review.On May 9, 2015, we contacted our customer and attempted to address her concerns. We discussed the above information and explained why DriveTime is unable to reinstate the trade line for her original account to the credit bureaus. Our customer was not satisfied with this information and advised she would continue to escalate the matter until she reached her desired resolution.At this time, we are unable to accommodate our customer’s request for DriveTime to reinstate the trade line for the 2004 Chevrolet Malibu account. If in the future our customer should require further documentation of her loans to apply for credit, or if a creditor requests a letter, we would be happy to make additional credit rating letters available. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address our customer provided. DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a [redacted]. Our customer purchased a 5...

year/50,000 miles Vehicle Service Contract, administered by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At the time of sale, our customer was provided an [redacted] AutoCheck Vehicle History Report. The [redacted] AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. If any of the items were applicable, these items would be noted in the Vehicle Information section on the [redacted] AuthoCheck History report. Our customer signed and acknowledged the vehicle had been in zero accidents prior to purchase. Attached is the [redacted] AutoCheck Vehicle History Report for your reference. On March 2, 2015, C[redacted] repair facility contacted [redacted] and stated our customer’s vehicle showed signs of impact damage, causing the coolant leak. The repair facility confirmed with [redacted] that the vehicle would not have been able to drive 2,292 miles if these issues were pre-existing. [redacted] sent a third party inspector to verify the damages on the vehicle. On March 3, 2015, an inspection was completed to review the physical damage reported on the vehicle. The inspector confirmed there are clear signs of impact damage to the radiator support, causing damage to the radiator. The inspector also confirmed there was no signs of mechanical failures and damages were caused by direct impact. Attached you will find the inspection report for your reference. On March 19, 2015, a second repair facility contacted [redacted] and reported the radiator failed due to physical impact. The repair facility confirmed the radiator failure caused subsequent damage to our customer’s vehicle. On March 28, 2015, our customer was informed due to the findings from the inspection reports and the repair facilities, DriveTime would not be able to assist with recommended repairs needed for the vehicle. As a good-will gesture, DriveTime applied a credit of $459.18 to our customer’s account due to the amount of time his vehicle was sitting at repair facilities for inspection. On March 31, 2015, our customer voluntarily surrendered his vehicle to a DriveTime dealership. This will have a negative impact on our customer’s credit reporting and will be reported as a charge-off. On April 02, 2015, a "Redemption and Reinstatement Form" letter was sent to the address listed on our customer’s account. The purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within 10 days from the date of the letter. Attached is the "Redemption and Reinstatement Form" for your reference. If our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $804.36 by May 8, 2015. This amount includes the past due payments that is owed, delinquency fees, storage fees from auction, transport fee, and repair fees. Our customer would be responsible to pick up the vehicle directly from the auction if he chooses to proceed with reinstating his vehicle. If our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will proceed to be sold at auction. Please refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": "…If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs…If we get less money than you owe, you still owe us the difference…" On April 27, 2015, we attempted to contact our customer to attempt to resolve his concerns. We informed our customer his repairs were not covered through the warranty due to the physical damage that was caused to the vehicle. During the conversation with our customer, the call was disconnected. As a goodwill gesture, DriveTime has sent our customer a $25.00 gift card to the address our customer provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted]. DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 16, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Kia Sportage. Included you will find the...

Simple Interest Retail Installment Contract for your reference. On May 28, 2014, DriveTime contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to waive our customer’s deficiency balance and delete the trade lines from her credit report. In exchange, our customer has agreed to release possession of the vehicle to DriveTime. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] Gift Card to our customer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 Dodge Nitro. The vehicle came with a 5 year/...

50,000 mile service contract administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference.
On July 10, 2014, we contacted our customer and reached an amicable resolution. Our customer did not utilize her service contract and paid out-of-pocket for various repairs. DriveTime reviewed the out-of-pocket expenses and reimbursed our customer $683.79 for components that would have been covered under the service contract.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

March 3, 2016   Revdex.com   Re: Complaint # [redacted]   Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On February 20, 2016, our customer began contracting into a Simple...

Interest Retail Installment Contract with DriveTime for a 2013 Dodge Avenger. At that time, our customer placed $1,000.00 down towards the purchase of the vehicle. For security purposes, these funds are dropped into a vault and the contracting of the Simple Interest Retail Installment Contract begins.   During the contracting process, unforeseen documentation errors occurred with the trade-in vehicle our customer had brought in. As a result, our customer decided to cease the contracting with DriveTime and requested the $1,000.00 cash down payment be returned. We advised her that DriveTime was unable to open the vault to return the cash to our customer and would have to submit a check for the refund of the monies. Our customer was advised this process can take up to 14 business days to be returned.   That day the DriveTime dealership placed a request for a check to be processed for the full down payment amount of $1,000.00.   On February 22, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would expedite the refund process for her as a good will gesture. We advised our customer this process may take 2-3 business days to be processed.   On February 24, 2016, DriveTime overnighted our customer a check for $1,000.00 to the address provided for the down payment refund.   As an additional good-will gesture, DriveTime has sent a $25.00 American Express gift card to the customer’s address on file.   Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Department Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. Bridgecrest offers a variety of loan modifications, to our customers, from due dates changes to payment extensions/deferments. Prior to submitting for any payment extensions,...

Bridgecrest strides to ensure our customer is successful in maintaining payments after the extension period. This means our customers need to be out of their hardship before we can review for deferments. As loan modifications are subject for review, deferments cannot be guaranteed. Our customers remain responsible for maintaining their payments through this review process. At this time, DriveTime has not been able to reach our customer to discuss the pending loan modification. We will continue our efforts to assist with completing the deferment process for our customer. DriveTime is unable to accommodate our customer’s request to remove any negative reporting from our customer’s credit report as we are accurately reporting to the three major credit bureaus. We apologize for an inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime will be applying a $900 credit towards the past due balance and backdating the payment to November of 2016. This will eliminate any additional interest that has accrued for three semi-monthly payment periods. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].

For full response, please see attached. On November 4, 2017, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2016 Nissan Versa Note from DriveTime. The Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest) and is...

attached for your reference.  DriveTime had the opportunity to investigate our customer’s concerns. We determined that the mileage listed on our online advertisement was incorrect. On our website, it listed the mileage for the 2016 Nisan Versa Note as 18,655, whereas the actual mileage was 48,419. DriveTime sincerely apologizes for this misleading information. We will be exploring all training opportunities with our dealership to ensure that our advertisements are an accurate representation of our vehicles and that all the contracting information is factual.   DriveTime has not been able to make contact with our customer since receiving her complaint on November 8, 2017. Our customer has since elected to return the 2016 Nissan Versa Note during her return period. As a token of our apology, DriveTime has sent our customer a $50.00 [redacted] gift card to her address on file. We will continue our efforts to reach our customer in hopes of coming to an amicable resolution.

January 26, 2017   Jasmine Hill Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint # [redacted]   Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We apologize for our customer’s experience at our local dealership.   DriveTime’s goal is the successful financing of our customers. A customer’s approval for financing is subject to our receipt of required documentation. The documents may include proof of income, proof of residence, and a valid driver’s license. This allows us to confirm the identity of our customer and the accuracy of the information provided to us. Should our customer wish to proceed with getting into a difference vehicle with us, DriveTime will make an exception to use the proof of income provided during the initial time of sale, to determine our customer’s financing options.   DriveTime has been actively working to obtain a duplicate title as soon as possible. At this time, the duplicate title is expected to arrive within the next 7 calendar days. Upon receipt, the vehicle registration is expected to be completed in another 7 calendar days. DriveTime understands the significance of providing our customers’ with their vehicle’s title in a timely manner and the unnecessary hardship this may cause our customers. In the event that we are unable to do so, every effort is made to expeditiously process these requests.  Full response provided to the Revdex.com.