DriveTime

January 12, 2015 [redacted]Revdex.com [redacted]Re: Complaint # [redacted]Dear Lyndsey[redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 26, 2014, our customer...

entered into a Closed Ended Motor Vehicle Lease Contract, when she leased a 2006 Dodge Durango. The vehicle came with a Life of Lease Warranty. Included you will find the Closed Ended Motor Vehicle Lease Contract and Life of Lease Warranty for your reference. On December 31, 2014, our customer contacted DriveTime regarding the check engine light coming on right after receiving the vehicle from the shop. Since then, we have been working with our customer with different options and have come to an amicable resolution. On January 7, 2015, our customer went to the dealership and exchanged her vehicle for a 2004 Ford Expedition, free of the normal exchange fees. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]Sincerely, DriveTime Customer Relations

November 23, 2016   Jasmine Hill Revdex.com Ph. ([redacted] Fax (602) 263-0997   Re: Complaint # [redacted] Dear Ms. Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On September 15, 2016, our...

customer entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Jeep Grand Cherokee from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 day/1,500 miles DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract, for your reference.   Prior to sale, DriveTime vehicles are inspected at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   At time of sale, our customer signed a document titled ‘Customer Deliver Checklist.’ On the ‘Customer Delivery Checklist,’ under the sub section “Important Reminder,” it states:   “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle… Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”   On November 5, 2016, our customer contacted DriveTime regarding mechanical concerns with the vehicle. We encouraged her to take the vehicle into an in-network repair facility to have the vehicle diagnosed and a claim filed with Aeverex. In an effort to assist, we advised that we would request an itemized estimate for any non-covered repairs so we may review for possible assistance.

February 19, 2016   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 27,...

2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Toyota Corolla. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agree to make 145 bi-weekly payments of $189.41 and one (1) final payment of $187.62. When our customer’s account falls past due, DriveTime makes multiple attempts to cure the past due balance on the account and make payment arrangements with our customers. DriveTime has made multiple attempts to contact our customer and advise her of the status of the account. On February 8, 2016, our customer contacted DriveTime and stated that she was not in possession of the vehicle. Our customer advised that a third party had the vehicle and are making the payments on the loan. DriveTime advised her of the negative ramifications of making late payments. Our customer understood. On February 10, 2016, our customer contacted DriveTime and stated that she has been unable to contact the third party who is in possession of the vehicle. Our customer requested that DriveTime repossess the vehicle but was unsure of where the vehicle was currently located. On February 12, 2016, our customer contacted DriveTime and inquired about the status of the account. DriveTime advised her that the account was delinquent by $964.10. Our customer advised us that she was able to make contact with the third party in possession of the vehicle and would be relaying the information to her. Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 BMW. Attached you will find the Simple Interest...

Retail Installment Contract for your reference. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On March 3, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns. As a goodwill gesture, DriveTime has applied a $46.02 credit to our customer’s remaining delinquent balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I advised them that I am not happy with the dealership service and it is the worst I've ever had. And what they are saying about saying no to, is not what was discussed in our conversation. I also informed the gentleman of my hours working and to get car to mechanic I need accommodated. At this time for my inconvenience with this car I need better resolution. A $25.00 credit towards principal balance when the car has had problems since week one is hurtful when  I'm a paying customer. 
Regards,
[redacted]

October 2, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re: Complaint# [redacted] To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to re-address ourcustomer’s concerns.On November 5, 2014, ourcustomer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a 2009 Jeep Compass. Attached is the SimpleInterest Retail Installment Contract for your reference.On May 27, 2015, ourcustomer contacted DriveTime’s Total Loss Department to inquire on the processto file an accident claim. Our customer was advised that his original insurancehad expired and he would have to file a claim with his primary insurancecarrier if applicable. Our customer indicated he did not have primaryinsurance. Our customer also inquired into reinstatement of his previousinsurance since it was his understanding that his insurance was included in hispayment. Our customer was informed that ARS is unable to reinstate the previousinsurance policy. We also confirmed with the dealership that they understandthat the insurance is not included in the payment and that they are notrepresenting that to our customers. However, in an attempt toprovide assistance, DriveTime advised our customer that we will need to inspectthe vehicle for the total amount of damages. DriveTime’s Total Loss Departmentadvised that after appraisal, the Gap Addendum would apply to the vehicle if itis deemed as a total loss. This will not cover the total loss but will reducehis loan balance by the amount of his loan that exceeds the fair market valueof his vehicle.On June 3, 2015, DriveTimereceived notification from a third-party that the vehicle had been impoundedand labeled as abandoned. On June 19, 2015,DriveTime exercised our contractual right to recover the vehicle. On page 3 ofthe Simple interest Retail Installment Contract under the section labeled“default” it states: “You will be in default if any one of the following occurs… 8.The Vehicle is lost, damaged beyond repair, or destroyed or any other eventthat occurs that causes us to believe that our prospects for payment orrealization upon the Vehicle are impaired…. Additionally, we may take back(repossess) the Vehicle.”After the vehicle wasrecovered the vehicle was deemed as a total loss. At that time, the GapAddendum was applied to our customer’s principal balance as well with all feesassociated with the recovery of the vehicle. The vehicle was then sold atauction in which the proceeds applied to our customer’s principal balance.After all funds were applied to the account, our customer’s principal balancereflected as $6,247.59. On July 7, 2015, ourcustomer’s credit history was automatically updated as a Charge-off involuntaryrepossession since the vehicle had been recovered by DriveTime as assumed abandoned.On August 28, 2015, DriveTimecontacted our customer in regard to settling the account. We advised ourcustomer we would be willing to settle his account as Settled Charge-Off orDelete the Trade Line, under the following circumstances:DriveTime agrees to:Waivedeficiency balance of $4,685.69Submitan update to all three (3) major Credit Bureau reporting agencies to reportDriveTime trade line as SETTLED CHARGE-OFF or Delete Trade LineIn exchange, Customeragrees to:Remitpayment to DriveTime via certified funds in the amount of $1,561.90On August 29, 2015,DriveTime emailed and mailed our customer a copy of the attached settlement forhis review. We advised our customer once a signed copy of settlement andcertified funds were received, DriveTime would update the credit bureaus reportingas Settled Charge-Off or delete the trade line per our customers preference. On September 29, 2015,DriveTime contacted our customer to ensure he had received the settlement offerand was aware of the steps to complete to satisfy the requirements. Ourcustomer was unable to confirm that he had received the settlement. At this time, we have notreceived a signed settlement or payment from our customer. We encourage ourcustomer to contact our customer relations department in regard to thesettlement agreement at 800-965-8043.Weapologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Better BusinessBureau for their ongoing support. Should you have any questions or concerns,please contact us by calling us at [redacted]  Sincerely,  Justin M.DriveTimeCustomerRelations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On April 16, 2015, we attempted to contact our customer to discuss his concerns but was unsuccessful. At this time, our customer has stated he has purchased another vehicle and does not want to redeem his vehicle. DriveTime would be willing to refund our customer one payment amount of $206.55. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

July 7, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns. On June 20,...

2016, our potential customer visited [redacted] and completed a portion of the pre-approval application online. While our customer had not completed the credit application process, enough information was provided to generate a pre-approval. Once the online process is complete, a pre-approval page is sent via email, text, mail, and/or phone. The pre-approval page includes a preliminary offer based on the information our potential customer submits. Our customer’s final approval is subject to our receipt of documentation from the customer, which confirms their identity and the accuracy of the information provided during the pre-approval process. These documents for approval include proof of income, proof of residence, and driver’s license. Our customers are also required to complete a credit application which takes part in the approval. This information is critical to ensuring our customer’s desired financing is af[redacted]able to them. Our goal is successful financing for our customer. Our customers are provided with an offer of credit for the vehicle of their choice and/or another vehicle we might suggest as being more af[redacted]able for them. This offer is contingent on both the pre-approval documents our customer provides and their current credit rating.  (Full response provided to the Revdex.com)

The provided contract under Default states that if the care is taken back,  the buyer has the right to cure the vehicle. I exercised that right by paying 100% of the unpaid or "past due" balance in good faith,  understanding the vehicle would be returned to me and loan reinstated as...

allowed under Texas law. Drive time did not reinstate the loan and subsequentlly canceled the warranty and Gap insurance coverage which would have been covered had the loan been inplace.

Please see the attached PDF for the full response. On July 8, 2016, an in-network repair facility filed a claim with Aeverex regarding multiple bulletins/recalls per the Original Equipment Manufacturer (OEM). As the symptoms produced by the vehicle demonstrated issues related to bulletin...

listings and 2 open recalls, Aeverex recommended that the vehicle’s service be completed at the OEM. On September 3, 2016, an in-network repair facility filed an inquiry with Aeverex for the fuel system diagnosis. An inquiry is an informal claim that typically does not include the cost of parts and labor. Aeverex advised that our customer would be responsible for approving the diagnosis. Furthermore, should the diagnosis determine that a covered component has failed, Aeverex would administer the approval under the terms of the Vehicle Service Contract. At this time, no additional claims have been filed. On September 21, 2016, at 117 days past due and $2,119.11 delinquent, we contacted our customer to address her concerns. We advised that should she wish to part ways we are willing to rescind her contract in exchange for retaining all payments to date including the down payment, and the return of the vehicle. Our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offer. This offer will expire October 5, 2016. Our customer agreed, and we ended correspondence on amicable terms. Upon finalizing the terms of the settlement, our customer will no longer have contractual obligations toward the remaining deficiency balance, and no adverse reporting to her credit will occur. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,  Brodie H. Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 1, 2013, our customer entered into a Simple Interest Retail Installment contract when she purchased a 2008 Chevrolet HHR. The vehicle came with a 3 year/...

36,000 miles vehicle service contract, administered by Aeverex.  Attached you will find the Simple InterestRetail Installment contract and vehicle service contract for your reference.On November 7, 2013, our customer contacted Aeverex to advise her heater was inoperable. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On March 10, 2014, the repair facility contacted Aeverex and advised the vehicle needed a blend door actuator. Aeverex denied the claim for the blend door actuator as this is a non-covered component under the vehicle service contract. On October 14, 2014, we reached out to our customer to discuss her concerns. We advised our customer this is a non-covered component under the vehicle service contract however, we are willing to assist.  We offered our customer a repair contract in which our customer would be responsible for 75% of the cost of the repair and as a goodwill gesture, DriveTime would cover the remaining 25%. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. DriveTime sold the vehicle in good faith.At this time, DriveTime is unable to accommodate our customer’s request to pay for the blend door actuator. However, DriveTime has offered to pay for 25% of cost for the repair. We encourage our customer to contact DriveTime to accept this offer. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted] DriveTime Customer Relations

October 30, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing
this matter to our attention. We appreciate the opportunity to re-address our
customer’s concerns. On September 2, 2015,
our customer contacted DriveTime to enrolled into autopay to begin drafting on
September 17, 2015.On
September 28, 2015, our customer contacted DriveTime to advise that his payment
due on 9/17, had not draft from his account. Our customer also stated that his
bank verified that they payment could not be located. We advised our customer
that the systems show the payment was successfully drafted. Our customer
requested to reset up his autopay to draft from his savings account. Our
customer’s autopay request was completed and confirmed to draft from his
savings account beginning October 17, 2015.Later
that day, our systems updated that the payment for 9/17 was reversed due to an
undetermined error.On
September 29, 2015, our customer inquired into the reversal of his payment
drafted on 9/17. We advised our customer that there was an autopay error. Due
to this reversed payment, any current autopay enrollments were cancelled.We
apologize for any confusion or inconvenience this matter may have caused.As
a customer service gesture, a credit for $13.50 will be applied towards our
customer’s principal balance.DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely, Patrick M.DriveTime Customer RelationsTell us why here...

October 23, 2015   [redacted] Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   Dear Ms. [redacted],   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On...

August 20, 2015 our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Pontiac Vibe. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 140 biweekly payments of $188.79 and 1 final payment of $187.68, beginning September 12, 2015. On September 12, 2015, our customer enrolled in Auto Pay. DriveTime’s Auto Pay option allows our customers to have their payments automatically withdrawn on specified dates in order to avoid late payments or fees. In order to cease this automatic withdrawal, DriveTime must be notified 48 hours prior to the next scheduled payment. On September 21, 2015, our customer contacted DriveTime corporate offices to request a payment deferment. Our customer was ineligible for a payment deferment due to being within the first 6 months of the loan. In lieu of a deferment, we offered our customer an alternative payment arrangements to assist with the payment due on September 26, 2015. We scheduled his first arrangement to pay for $288.00 on October 10, 2015. DriveTime has found that the first six months of payment is the most important in determining customer’s payment habits throughout the life of the loan. It is for this reason that DriveTime is unable to modify the original terms of payment by offering deferments within this time frame. On September 26, 2015, a payment of $188.79 was automatically withdrawn through our customer’s Auto Pay feature. On September 29, 2015, our customer contacted DriveTime’s corporate offices to discuss the automatic withdrawal from September 26. We advised our customer we needed a bank statement showing the payment clearing from his account in order for us to refund the payment. On September 30, 2015, after receiving the bank statement, our customer contacted us to reverse the payment. We informed him that we would refund for the amount of the withdrawn payment. Our customer informed us that he had incurred overdraft fees due to this withdraw. We advised our customer that we would review for possible assistance with fees and follow up with him regarding our review. On October 5, 2015, a refund check was mailed to our customer for the amount of $188.79. On October 8, 2015, we contacted our customer regarding his account. He stated he did not receive a refund for the overdraft fee and would only be able to make a payment of $188.67 on his arranged payment date due to the overdraft fees on his account. On October 10, 2015, no payment was made to the account to satisfy the previous arrangement. On October 13, 2015, we contacted our customer regarding his past due balance. Our customer informed us he would not make a payment until he was refunded for his overdraft fees. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On October 20, 2015, we mailed a letter via FedEx priority overnight shipping to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations Department at [redacted], to better address his concerns. In order for us to review for a possible refund for overdraft fees, we would need to obtain a copy of our customer’s bank statement that shows the DriveTime transaction and the resulting overdraft fee. Our customer can fax that information to DriveTime Customer Relation at [redacted]. We apologize for any inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].   Sincerely,   Natalie H. DriveTime Customer Relations

March 1, 2016Revdex.comRe: Complaint # [redacted]Dear Ms. [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On February 19, 2016, our customer entered into a Simple Interest Retail InstallmentContract with DriveTime...

when she purchased a 2009 Nissan Altima. Our customer alsopurchased a 5 year/50,000-mile Vehicle Service Contract, administrated by Aeverex.Attached you will find the Simple Interest Retail Installment and Vehicle Service Contractfor your reference.At time of sale, our customer signed and reviewed the Secure Odometer Disclosures thatstated the vehicle’s odometer read 91,626 miles. Our customer’s Vehicle Service Contractand Simple Interest Retail Installment Contract also reflect the same mileage of 91,626 attime of sale.On February 23, 2016, an in-network repair facility updated a claim with Aeverex for atransmission diagnosis. Aeverex advised the in-network repair facility that the transmissionwas covered under the Original Manufacturer warranty and would need to have the repairscompleted at the Original Equipment Manufacturer.On February 24, 2016, an original equipment manufacturer updated a claim with Aeverexfor the repair of the tire pressure sensor, oil cooler seals, and control arms. Aeverexapproved the cost of these repairs for a total of $1,449.40 under the Vehicle ServiceContract.On February 25, 2016, DriveTime contacted our customer to reach an amicable resolution.We advised our customer of the above information regarding the odometer and ourcustomer understood. At this time, all repairs have been covered under the Vehicle Servicecontract. We encouraged our customer to contact us in the future if he has additionalconcerns with the vehicle.As a good-will gesture, DriveTime applied a $150.00 credit to our customer’s principalbalance.Sincerely,DriveTime Customer Relations Department

September 9, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re:Complaint #[redacted] To Whom ItMay Concern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to address ourcustomer’s concerns.On May 16, 2014,our customer entered...

into a Simple Interest Retail Installment Contract withDriveTime when she purchased a [redacted]. Our customer opted to purchase a 5year/50,000 mile Vehicle Service Contract, administered by [redacted]. Attachedyou will find the Simple Interest Retail Installment Contract and VehicleService Contract for your reference.On June 16, 2014,our customer contacted [redacted] regarding concerns with the paint peeling on thevehicle. [redacted] advised our customer that paint issues are not covered underthe terms of the Vehicle Service Contract. On February 28,2015, our customer voluntarily surrendered the vehicle to a DriveTime saleslot. On March 2, 2015,our customer contacted DriveTime about the way her account was being reportedto her credit. DriveTime advised our customer that in October 2014,DriveTime temporarily ceased credit reporting to all three major credit bureauagencies. This cease was due to required system enhancements taking place inthe manner DriveTime reports to the credit bureaus. We have completed thenecessary updates with Experian and Equifax, and they have uploaded ourcustomers’ account information for public viewing. [redacted] has recentlycompleted these updates, as well. We understand the importance of building and maintaining a creditscore. We also understand the importance of accurately reporting creditactivity, and that is why DriveTime has made the effort to complete thesesystem enhancements. At this time, DriveTime has come to an amicable resolution with ourcustomer by deleting the credit bureau trade lines. This deletion will beremoved on the credit bureau end in the next 30-60 business days. We encourageour customer to contact our Customer Relations department at 800-965-8043 ifthere are any further concerns. We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has sent a $25.00 [redacted] Gift Card to ourcustomer’s address on file. DriveTimethanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at 800-965-8043.  Sincerely,  Justin M.DriveTime CustomerRelations

September 6, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint # [redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On August 27,...

2016, our customer first visited our dealership, after setting an appointment with our internal sales team. Our customer was unable to complete a deal at that time, and our team stated that they would continue looking for vehicles that might meet our customer’s requirements.   On August 30 and 31, 2016, our sales advisor emailed information on several cars to our customer. She called our sales advisor and advised that none of those vehicles would meet her needs. Our customer advised our sales advisor that she was seeking a vehicle with a bi-weekly payment of about $150.00, and a down payment of $150.00 plus her trade-in value ($250.00).   On September 1, 2016, our customer visited our dealership to review options. Our personnel were unable to make a deal with our customer to her satisfaction.   Later that day, our customer purchased a 2013 Nissan Versa at a different DriveTime dealership.   With regards to our customer’s description of her experiences at our dealership, DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. Regarding the vehicles our personnel selected for her review, DriveTime sales personnel are trained to create deals that fit our customer’s parameters, that are affordable based on the information provided to us by them, and to set our customers up for success.   FULL RESPONSE ATTACHED

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10836648, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not pay 950.00.. I was told that I had to pay 994.00 to drive off with the vehicle.. Then the fact that they are trying to make it seem as if they were trying to be so helpful to me also is untrue.. When I called them myself to report all these problems, they didnt want to assist me.. But as soon as I reported them to the Revdex.com, now all of a sudden they are so concerned about the issue.. And im sorry but a 25.00 gift card is not gonna make this problem go away.. I didn't even get to the two month mark with owning the vehicle due to it completely breaking down.. And I feel that I was duped into taking a lemon for a car off their lot.. A car that they didnt inspect or do anything to prior to selling it to me.. I worked too hard for my money to be wrongfully taken by a money hungry corporation.. Whatever major mechanical issues that car has, has been with that car prior to being sold, and im more than certain they were aware of it all, and still chose to sell it after the fact..I plan to go to the local news station here and report it as well.. I cannot take this sitting down, and I will not roll over for a bully of a corporation.. Right is right, and wrong is wrong.. The right thing to do is to return my down payment of 994.00.. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On April 13th, 2015, I did sign a contract, however, a verbal agreement was also made (which was a part of the contract recording that took place) where I had inquired about paying on the 2nd and 17th of each month due to my pay schedule.  Had they have declined to let that happen, I would not have purchased the vehicle.  That recording took place for a reason."Our customer set up his automatic draft payments to be pulled from his account on the 2nd and 17th of each month, beginning on May 2, 2015."  You're Right!  I did!  And was given such a run around and hassle over this for the last month!  The first time it happened, I didn't have to call anybody several times or email several people.  It was handled after the first initial email.  "On July 19, 2015, our customer logged onto MyDriveTime.com and resubmitted his automatic draft payments to be pulled out of a different bank account number. When our customer re-enrolled with a different bank account number, he also set up the automatic draft payments to be pulled on the 1st and 16th of each month."  FALSE!  Please prove where I had the OPTION to pick those dates.  I don't think I would have set that up on my own to have to grow through all of this!  If I chose the dates myself, if would have been for the 2nd and 17th as stated in the recording that took place when I purchased the vehicle, and as my payment history proves.  Why would I chose the 1st and the 16th if I knew I couldn't make the payments on those dates?  I certainly don't enjoy paying those overdraft fees on purpose.  When I re-enrolled under my savings account, those dates reverted back to the 1st and 16th on their own.  If there is proof that I CHOSE those dates on my own doing, I'd love to see it. "On July 29, 2015, our customer contacted us to set up his automatic draft payments to be pulled on the 2nd and 17th of each month. We informed our customer the customer service department was experiencing high call volume and encouraged our customer to call back the next day to receive assistance in a timelier manner. At this time, our customer has not attempted to contact DriveTime."  I was never informed to call back the next day.  Why would you tell somebody to call back tomorrow if it was something they needed to get fixed right away?  I was told to call back in another hour.  I only get 2 breaks at work per day as well as a lunch period.  I called during my lunch period and waited for nearly 10 minutes, then was told by the rep that answered that he could not help me, the call volume was high, and to call back in an hour.  I CALLED BACK!  Only to get put through to another representative that claimed they could not help me.  By the time I get off of work, your customer service center is already closed.  It's ashame your systems can't log how many times I actually did call back and how long I was on hold each time.  So as far as saying I never ATTEMPTED to contact you, that's a load of crap.  You all never attempted to contact me either until I filed a complaint with the Revdex.com.  I spent numerous days and a lot of time trying to contact somebody to have one tiny issue fixed with the dates that was originally set up for me to pay my bill. "On August 13, 2015, we spoke to our customer and informed him he has an upcoming payment due on August 16, 2015. We offered to cancel his automatic draft payments, so we may reenroll with his new account and his preferred dates. Our customer informed us he would contact us back after his next payment drafts to set up the correct dates."  This is correct!  You all were very quick to inform me that I have an upcoming payment due.  I spoke with a representative that stated it would take a few days (confusing as to why that takes that long), for the dates to change on my account.  So we agreed that I would let the payment on the 16th go through, and that I would call back on the 17th to change the dates to the way they were (SIMPLE!!).  I did call back today, and the change was made.  "At this time, we are unable to accommodate our customer’s request to credit his account one month’s payments. As a goodwill gesture, DriveTime has applied a $25 to our customer’s principal balance."  I appreciate the good faith gesture, however, that still doesn't erase the fact that I've been trying to get this settled for well over a month now.  Numerous breaks and lunch hours were wasted trying to get this settled.  I'm still quite upset about all of this, and it should have never gotten this far.  My email address is attached to my DriveTime account.  If I sent a couple emails asking for a simple change, it's obviously coming from me.  I could understand if I was asking you to change my banking account numbers or something, but a date???  You have access to my payment history.  I'm just not understanding why it took all of this work just to correct one thing.  When I first bought this car, DriveTime was customer service oriented, and it seems like the longer I've had my car, the more I realize this is not the case anymore.  I've never been late, I've never complained about anything else, all I wanted was my pay dates to be fixed so there would be no overdraft fees for anybody.  It's better to make sure the money is available than to not have money to cover it.  And out of the 3-4 people I spoke with on this matter, one person should have been able to help me sooner.  I do not want to face this again in the future, as this has been a nightmare for me.  I will not purchase another vehicle from DriveTime.  I will purchase my next vehicle from the company that stands by their word when it comes to customer satisfaction and customer service.  This experience alone has been one of the main reasons I refuse to refer anybody to them.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
At this time, DriveTime has reached out to our customer and come to an amicable resolution.  We have authorized our customer to exchange her vehicle for a different one of her choosing.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
Customer Solutions Analyst