DriveTime

Please see the attached PDF for the full response. On July 8, 2016, an in-network repair facility filed a claim with Aeverex regarding multiple bulletins/recalls per the Original Equipment Manufacturer (OEM). As the symptoms produced by the vehicle demonstrated issues related to bulletin...

listings and 2 open recalls, Aeverex recommended that the vehicle’s service be completed at the OEM. On September 3, 2016, an in-network repair facility filed an inquiry with Aeverex for the fuel system diagnosis. An inquiry is an informal claim that typically does not include the cost of parts and labor. Aeverex advised that our customer would be responsible for approving the diagnosis. Furthermore, should the diagnosis determine that a covered component has failed, Aeverex would administer the approval under the terms of the Vehicle Service Contract. At this time, no additional claims have been filed. On September 21, 2016, at 117 days past due and $2,119.11 delinquent, we contacted our customer to address her concerns. We advised that should she wish to part ways we are willing to rescind her contract in exchange for retaining all payments to date including the down payment, and the return of the vehicle. Our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offer. This offer will expire October 5, 2016. Our customer agreed, and we ended correspondence on amicable terms. Upon finalizing the terms of the settlement, our customer will no longer have contractual obligations toward the remaining deficiency balance, and no adverse reporting to her credit will occur. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,  Brodie H. Customer Relations Department

December 22, 2015 Re: Complaint # [redacted]
* Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 21, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he...

purchased a 2008 BMW 5 Series. Attached you will find the Simple Interest Retail Installment Contract for your reference. On December 1, 2015, at 105 days past due, our customer’s account was changed to a charge-off status. On December 8, 2015, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered at 112 days past due. Please refer to the “Simple Interest Retail Installment Contract,” label Default: “You will be in default if any one of the following occurs… 1. You fail to make any payment due under this Contract, including any down payment, in full when such pay is due…” The next day, a repossession agent attempted to recover the vehicle, but was unable to recover the vehicle. On December 18, 2015, DriveTime contacted our customer to come to an amicable resolution. We advised our customer that we will initiate an investigation into the actions performed by our third party vendor. We apologize the circumstances regarding this behavior from the third party recovery agency. While the recovery agency is a third party vendor, this behavior is not consistent with the level of customer service we strive to achieve for our customers. We are continuing the investigation at this time. Since the actions described were allegedly performed by a third-party vendor, we are unable to directly comment about the actions described. As a good will gesture DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Customer Relations

July 7, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns. On June 20,...

2016, our potential customer visited [redacted] and completed a portion of the pre-approval application online. While our customer had not completed the credit application process, enough information was provided to generate a pre-approval. Once the online process is complete, a pre-approval page is sent via email, text, mail, and/or phone. The pre-approval page includes a preliminary offer based on the information our potential customer submits. Our customer’s final approval is subject to our receipt of documentation from the customer, which confirms their identity and the accuracy of the information provided during the pre-approval process. These documents for approval include proof of income, proof of residence, and driver’s license. Our customers are also required to complete a credit application which takes part in the approval. This information is critical to ensuring our customer’s desired financing is af[redacted]able to them. Our goal is successful financing for our customer. Our customers are provided with an offer of credit for the vehicle of their choice and/or another vehicle we might suggest as being more af[redacted]able for them. This offer is contingent on both the pre-approval documents our customer provides and their current credit rating.  (Full response provided to the Revdex.com)

October 12, 2015 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted]     To Who It May Concern:  Thank you for bringing this matter to ourattention. We appreciate the opportunity to address our customer’s concerns.  On...

August 3, 2015, our customer entered intoa Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005Nissan Altima. Included you will find the Closed End Motor Vehicle LeaseContract for your reference. At the time of lease, our customers agreed tomake periodic payments of $193.79 the first being due August 22, 2015, followedby 64 periodic payments of $193.79 every other Saturday. In addition, ourcustomer’s lease vehicle required an amount due at signing of $1,295.00however; our customer only paid $895.00 towards the amount due at the time oflease. To compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional four payments of $50.00 inconjunction with our customer’s first four lease payments. Attached you willfind the Simple Interest Retail Installment Contract for you reference.  On August 25, 2015, our customer contacted DriveTimeto make a partial payment towards her lease account. DriveTime accepted thepayment and informed our customer that until she satisfied the entire amount shewould still be considered in default due to the payment obligations not be met asoutlined in the Closed End Motor Vehicle Lease Contract. Between September 11, and September 25, 2015, ourcustomer contacted DriveTime multiple times to make partial payments. AlthoughDriveTime accepted the partial payments we continued to inform our customer heraccount was in default as she was not meeting the contractual obligations asoutlined and agreed upon in her Closed End Motor Vehicle LeaseContract. On September 28, 2015, DriveTime exercised ourcontractual right to recover our customers vehicle since the account was 10days past due placing the account in default. Please refer to page 3 of theClosed End Motor Vehicle Lease under the section 11. Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other amount you owe under this Leasewhen we ask you for it;” On September 29, 2015, our customercontacted DriveTime to dispute her vehicles repossession. We advised ourcustomer the repossession was valid as she had failed to uphold her paymentscheduled as outlined in the Closed End Motor Vehicle Lease Contract. Weprovided the customer with the information and timeframe to redeem the vehicle. On September 30, 2015, our customeragain contacted DriveTime to dispute her vehicles repossession. Our customeradvised she felt DriveTime was not willing to work with her to address herconcerns. We advised our customer we had already carried the delinquency beyondour standard parameters. We advised our customer she would be responsible forthe delinquency and fees associated with the repossession. We advised ourcustomer she would have until October 2, 2015, to redeem her lease vehicle. On October 1, 2015, our customeragain contacted DriveTime to dispute her vehicles repossession. We advised ourcustomer as we had previously that the repossession was valid. On October 2, 2015, we contacted ourcustomer to address her concerns. Our customer advised she had arranged to pay$400 that day and would be willing to pay the remaining $367.38 by thefollowing Monday. Although our customer was beyond the allotted redemptiontimeframe, DriveTime agreed to make a onetime exception and extend that timeframeuntil Monday October 5, 2015. Our customer advised she would pay the remainingbalance as agreed and would redeem the vehicle.  On October 5, 2015, DriveTime did notreceive a payment from our customer as previously arranged.  At this time, we have been unable to contactour customer after the missed payment arrangement. DriveTime is willing toextend the redemption timeframe until Friday October 9, 2015, however we cannotextend the redemption timeframe beyond that point. We encourage our customer tocontact the Customer Relations Department at 800-965-8043, to discuss herconcerns further.  We apologize for any confusion or inconvenience this matter mayhave caused. DriveTime thanks the Revdex.com for their ongoingsupport. Should you have any questions or concerns, please contact us bycalling us at 800-965- 8043.  Sincerely,  Josh S.DriveTime Customer Relations

The provided contract under Default states that if the care is taken back,  the buyer has the right to cure the vehicle. I exercised that right by paying 100% of the unpaid or "past due" balance in good faith,  understanding the vehicle would be returned to me and loan reinstated as...

allowed under Texas law. Drive time did not reinstate the loan and subsequentlly canceled the warranty and Gap insurance coverage which would have been covered had the loan been inplace.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On September 9, 2014, we contacted our customer in attempt to come to an amicable resolution. During this conversation, our customer informed us there is no amicable resolution that can be met.
In an effort to promote a positive experience going forward, DriveTime has applied a one (1) payment credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted].
DriveTime
Customer Relations

October 30, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing
this matter to our attention. We appreciate the opportunity to re-address our
customer’s concerns. On September 2, 2015,
our customer contacted DriveTime to enrolled into autopay to begin drafting on
September 17, 2015.On
September 28, 2015, our customer contacted DriveTime to advise that his payment
due on 9/17, had not draft from his account. Our customer also stated that his
bank verified that they payment could not be located. We advised our customer
that the systems show the payment was successfully drafted. Our customer
requested to reset up his autopay to draft from his savings account. Our
customer’s autopay request was completed and confirmed to draft from his
savings account beginning October 17, 2015.Later
that day, our systems updated that the payment for 9/17 was reversed due to an
undetermined error.On
September 29, 2015, our customer inquired into the reversal of his payment
drafted on 9/17. We advised our customer that there was an autopay error. Due
to this reversed payment, any current autopay enrollments were cancelled.We
apologize for any confusion or inconvenience this matter may have caused.As
a customer service gesture, a credit for $13.50 will be applied towards our
customer’s principal balance.DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely, Patrick M.DriveTime Customer RelationsTell us why here...

November 23, 2016   Jasmine Hill Revdex.com Ph. ([redacted] Fax (602) 263-0997   Re: Complaint # [redacted] Dear Ms. Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On September 15, 2016, our...

customer entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Jeep Grand Cherokee from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 day/1,500 miles DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract, for your reference.   Prior to sale, DriveTime vehicles are inspected at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   At time of sale, our customer signed a document titled ‘Customer Deliver Checklist.’ On the ‘Customer Delivery Checklist,’ under the sub section “Important Reminder,” it states:   “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle… Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”   On November 5, 2016, our customer contacted DriveTime regarding mechanical concerns with the vehicle. We encouraged her to take the vehicle into an in-network repair facility to have the vehicle diagnosed and a claim filed with Aeverex. In an effort to assist, we advised that we would request an itemized estimate for any non-covered repairs so we may review for possible assistance.

January 12, 2015 [redacted]Revdex.com [redacted]Re: Complaint # [redacted]Dear Lyndsey[redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 26, 2014, our customer...

entered into a Closed Ended Motor Vehicle Lease Contract, when she leased a 2006 Dodge Durango. The vehicle came with a Life of Lease Warranty. Included you will find the Closed Ended Motor Vehicle Lease Contract and Life of Lease Warranty for your reference. On December 31, 2014, our customer contacted DriveTime regarding the check engine light coming on right after receiving the vehicle from the shop. Since then, we have been working with our customer with different options and have come to an amicable resolution. On January 7, 2015, our customer went to the dealership and exchanged her vehicle for a 2004 Ford Expedition, free of the normal exchange fees. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]Sincerely, DriveTime Customer Relations

August 29, 2015 BetterBusiness BureauPh.[redacted]Fax[redacted] 
 Re:Complaint # [redacted]     Towhom it may concern,        Thankyou for bringing this matter to our attention. We appreciate the opportunity toaddress our...

customer’s concerns.  OnJune 4, 2015, our customer entered into a Closed End Motor Vehicle Lease withDriveTime, when she leased a 2007 [redacted]. Included you will find theClosed End Motor Vehicle contract for your reference. At the time of lease, ourcustomer agreed to make periodic payments of $216.75 the first payment beingdue on June 26, 2015, followed by 64 periodic payments of $216.75 every other Friday.OnAugust 18, 2015, DriveTime exercised our contractual right to recover our collateral.At that time, the account was 11 days past due placing the account in default.Please refer to page 3 of the Closed End **tor Vehicle Lease under the section 11. Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other a**unt you owe under this Leasewhen we ask you for it;” OnAugust 19, 2015, our customer contacted DriveTime in regards to redeeming hervehicle. We advised her in order to redeem the vehicle she would need to bringthe account current including repossession fees. Additionally, our customer wasinformed she will be responsible for fees assessed at the repossession agent’slots, not to exceed $125.00. OnAugust 20, 2015, our customer contacted DriveTime to report that therepossession agent damaged her vehicle. While DriveTime was attempting toassist our customer she advised the repossession agent was forcing her to signa document with inaccurate information. While attempting to address herconcerns the call was disconnected.  We have made several unsuccessful attempts to contactour customer and address her concerns. On August 27, 2015, we sent a letter viacertified mail to our customer’s address on file. The purpose of this letter isto inform her of our attempts to reach her. We encourage our customer to contactour Customer Relations department at [redacted].  We are researching the matter and once incontact with our customer, we will assist appropriately. Weapologize for any confusion or inconvenience this may have caused. At this timeDriveTime is unable to reimburse our customer for the repossession fees. Ourcustomer can take her vehicle to an in-network repair facility for a completediagnostic test. Once a claim in filed through her warranty, DriveTime canreview the claim any non-covered components for possible assistance. As a goodwillgesture, DriveTime has credited the customer’s account $25.00.  DriveTime thanks theRevdex.com for their continued support. If you have any further questionsor concerns, please contact us at [redacted].  Sincerely,  [redacted]DriveTime Customer Relations

February 19, 2016   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 27,...

2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Toyota Corolla. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agree to make 145 bi-weekly payments of $189.41 and one (1) final payment of $187.62. When our customer’s account falls past due, DriveTime makes multiple attempts to cure the past due balance on the account and make payment arrangements with our customers. DriveTime has made multiple attempts to contact our customer and advise her of the status of the account. On February 8, 2016, our customer contacted DriveTime and stated that she was not in possession of the vehicle. Our customer advised that a third party had the vehicle and are making the payments on the loan. DriveTime advised her of the negative ramifications of making late payments. Our customer understood. On February 10, 2016, our customer contacted DriveTime and stated that she has been unable to contact the third party who is in possession of the vehicle. Our customer requested that DriveTime repossess the vehicle but was unsure of where the vehicle was currently located. On February 12, 2016, our customer contacted DriveTime and inquired about the status of the account. DriveTime advised her that the account was delinquent by $964.10. Our customer advised us that she was able to make contact with the third party in possession of the vehicle and would be relaying the information to her. Continued… (Full version provided to the Revdex.com)

October 2, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re: Complaint# [redacted] To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to re-address ourcustomer’s concerns.On November 5, 2014, ourcustomer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a 2009 Jeep Compass. Attached is the SimpleInterest Retail Installment Contract for your reference.On May 27, 2015, ourcustomer contacted DriveTime’s Total Loss Department to inquire on the processto file an accident claim. Our customer was advised that his original insurancehad expired and he would have to file a claim with his primary insurancecarrier if applicable. Our customer indicated he did not have primaryinsurance. Our customer also inquired into reinstatement of his previousinsurance since it was his understanding that his insurance was included in hispayment. Our customer was informed that ARS is unable to reinstate the previousinsurance policy. We also confirmed with the dealership that they understandthat the insurance is not included in the payment and that they are notrepresenting that to our customers. However, in an attempt toprovide assistance, DriveTime advised our customer that we will need to inspectthe vehicle for the total amount of damages. DriveTime’s Total Loss Departmentadvised that after appraisal, the Gap Addendum would apply to the vehicle if itis deemed as a total loss. This will not cover the total loss but will reducehis loan balance by the amount of his loan that exceeds the fair market valueof his vehicle.On June 3, 2015, DriveTimereceived notification from a third-party that the vehicle had been impoundedand labeled as abandoned. On June 19, 2015,DriveTime exercised our contractual right to recover the vehicle. On page 3 ofthe Simple interest Retail Installment Contract under the section labeled“default” it states: “You will be in default if any one of the following occurs… 8.The Vehicle is lost, damaged beyond repair, or destroyed or any other eventthat occurs that causes us to believe that our prospects for payment orrealization upon the Vehicle are impaired…. Additionally, we may take back(repossess) the Vehicle.”After the vehicle wasrecovered the vehicle was deemed as a total loss. At that time, the GapAddendum was applied to our customer’s principal balance as well with all feesassociated with the recovery of the vehicle. The vehicle was then sold atauction in which the proceeds applied to our customer’s principal balance.After all funds were applied to the account, our customer’s principal balancereflected as $6,247.59. On July 7, 2015, ourcustomer’s credit history was automatically updated as a Charge-off involuntaryrepossession since the vehicle had been recovered by DriveTime as assumed abandoned.On August 28, 2015, DriveTimecontacted our customer in regard to settling the account. We advised ourcustomer we would be willing to settle his account as Settled Charge-Off orDelete the Trade Line, under the following circumstances:DriveTime agrees to:Waivedeficiency balance of $4,685.69Submitan update to all three (3) major Credit Bureau reporting agencies to reportDriveTime trade line as SETTLED CHARGE-OFF or Delete Trade LineIn exchange, Customeragrees to:Remitpayment to DriveTime via certified funds in the amount of $1,561.90On August 29, 2015,DriveTime emailed and mailed our customer a copy of the attached settlement forhis review. We advised our customer once a signed copy of settlement andcertified funds were received, DriveTime would update the credit bureaus reportingas Settled Charge-Off or delete the trade line per our customers preference. On September 29, 2015,DriveTime contacted our customer to ensure he had received the settlement offerand was aware of the steps to complete to satisfy the requirements. Ourcustomer was unable to confirm that he had received the settlement. At this time, we have notreceived a signed settlement or payment from our customer. We encourage ourcustomer to contact our customer relations department in regard to thesettlement agreement at 800-965-8043.Weapologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Better BusinessBureau for their ongoing support. Should you have any questions or concerns,please contact us by calling us at [redacted]  Sincerely,  Justin M.DriveTimeCustomerRelations

September 6, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint # [redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On August 27,...

2016, our customer first visited our dealership, after setting an appointment with our internal sales team. Our customer was unable to complete a deal at that time, and our team stated that they would continue looking for vehicles that might meet our customer’s requirements.   On August 30 and 31, 2016, our sales advisor emailed information on several cars to our customer. She called our sales advisor and advised that none of those vehicles would meet her needs. Our customer advised our sales advisor that she was seeking a vehicle with a bi-weekly payment of about $150.00, and a down payment of $150.00 plus her trade-in value ($250.00).   On September 1, 2016, our customer visited our dealership to review options. Our personnel were unable to make a deal with our customer to her satisfaction.   Later that day, our customer purchased a 2013 Nissan Versa at a different DriveTime dealership.   With regards to our customer’s description of her experiences at our dealership, DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. Regarding the vehicles our personnel selected for her review, DriveTime sales personnel are trained to create deals that fit our customer’s parameters, that are affordable based on the information provided to us by them, and to set our customers up for success.   FULL RESPONSE ATTACHED

October 23, 2015   [redacted] Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   Dear Ms. [redacted],   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On...

August 20, 2015 our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Pontiac Vibe. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 140 biweekly payments of $188.79 and 1 final payment of $187.68, beginning September 12, 2015. On September 12, 2015, our customer enrolled in Auto Pay. DriveTime’s Auto Pay option allows our customers to have their payments automatically withdrawn on specified dates in order to avoid late payments or fees. In order to cease this automatic withdrawal, DriveTime must be notified 48 hours prior to the next scheduled payment. On September 21, 2015, our customer contacted DriveTime corporate offices to request a payment deferment. Our customer was ineligible for a payment deferment due to being within the first 6 months of the loan. In lieu of a deferment, we offered our customer an alternative payment arrangements to assist with the payment due on September 26, 2015. We scheduled his first arrangement to pay for $288.00 on October 10, 2015. DriveTime has found that the first six months of payment is the most important in determining customer’s payment habits throughout the life of the loan. It is for this reason that DriveTime is unable to modify the original terms of payment by offering deferments within this time frame. On September 26, 2015, a payment of $188.79 was automatically withdrawn through our customer’s Auto Pay feature. On September 29, 2015, our customer contacted DriveTime’s corporate offices to discuss the automatic withdrawal from September 26. We advised our customer we needed a bank statement showing the payment clearing from his account in order for us to refund the payment. On September 30, 2015, after receiving the bank statement, our customer contacted us to reverse the payment. We informed him that we would refund for the amount of the withdrawn payment. Our customer informed us that he had incurred overdraft fees due to this withdraw. We advised our customer that we would review for possible assistance with fees and follow up with him regarding our review. On October 5, 2015, a refund check was mailed to our customer for the amount of $188.79. On October 8, 2015, we contacted our customer regarding his account. He stated he did not receive a refund for the overdraft fee and would only be able to make a payment of $188.67 on his arranged payment date due to the overdraft fees on his account. On October 10, 2015, no payment was made to the account to satisfy the previous arrangement. On October 13, 2015, we contacted our customer regarding his past due balance. Our customer informed us he would not make a payment until he was refunded for his overdraft fees. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On October 20, 2015, we mailed a letter via FedEx priority overnight shipping to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations Department at [redacted], to better address his concerns. In order for us to review for a possible refund for overdraft fees, we would need to obtain a copy of our customer’s bank statement that shows the DriveTime transaction and the resulting overdraft fee. Our customer can fax that information to DriveTime Customer Relation at [redacted]. We apologize for any inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].   Sincerely,   Natalie H. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chevrolet Trailblazer. Our customer opted...

to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by [redacted]. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. On January 29, 2015, our customer contacted [redacted] with concerns about the vehicle’s windshield wiper blades, tire pressure sensors, air filter, and emission system. [redacted] advised our customer these items are not covered under the Vehicle Service Contract. At this time, no claims have been filed with [redacted] by a repair facility. On February 6, 2015, our customer contacted DriveTime to see if she could get payment assistance due to the out of pocket repairs needed on the vehicle. We advised our customer to send in her paid receipts once the repairs are completed, and we would review for options to assist. While our customer has provided us with invoices, no paid receipts have been received at this time. On March 31, 2015, we contacted our customer and addressed her concerns. We are currently working towards an amicable resolution. We encouraged our customer to take the vehicle to a repair facility to get the issues diagnosed. Our customer agreed to take her vehicle to a repair facility on April 7, 2015. Once a claim has been filed with [redacted], we will review for options to assist. At this time, we are unable to accommodate our customer’s request to trade in the vehicle, get a lower interest rate, or be provided with the balance owed on the vehicle.As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 15, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased...

a 2010 Chevrolet Malibu with 91,820 miles. Our customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review all documents.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." Attached you will the Customer Delivery Checklist for your review DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. A timeline of our customer’s repair history as follows: ? On June 4, 2015, a repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 94,554 miles for noise concerns. The repairs were not covered components under the vehicle service contract. ? On June 30, 2015, the same repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 96,866 miles for noise concerns. The repairs were not covered components under the vehicle service contract. On July 2, 2015, we informed our customer we are unable to assist with the brake and rotors repairs since they are maintenance repairs. We advised our customer she has driven 5,046 miles since purchase. DriveTime has attempted to reach our customer via phone to review her concerns and located an account, but have been unsuccessful. We mailed a certified letter to our customer to contact DriveTime to resolve her concerns. We encourage our customer to contact us at ###-###-#### with any questions or concerns. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

September 9, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re:Complaint #[redacted] To Whom ItMay Concern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to address ourcustomer’s concerns.On May 16, 2014,our customer entered...

into a Simple Interest Retail Installment Contract withDriveTime when she purchased a [redacted]. Our customer opted to purchase a 5year/50,000 mile Vehicle Service Contract, administered by [redacted]. Attachedyou will find the Simple Interest Retail Installment Contract and VehicleService Contract for your reference.On June 16, 2014,our customer contacted [redacted] regarding concerns with the paint peeling on thevehicle. [redacted] advised our customer that paint issues are not covered underthe terms of the Vehicle Service Contract. On February 28,2015, our customer voluntarily surrendered the vehicle to a DriveTime saleslot. On March 2, 2015,our customer contacted DriveTime about the way her account was being reportedto her credit. DriveTime advised our customer that in October 2014,DriveTime temporarily ceased credit reporting to all three major credit bureauagencies. This cease was due to required system enhancements taking place inthe manner DriveTime reports to the credit bureaus. We have completed thenecessary updates with Experian and Equifax, and they have uploaded ourcustomers’ account information for public viewing. [redacted] has recentlycompleted these updates, as well. We understand the importance of building and maintaining a creditscore. We also understand the importance of accurately reporting creditactivity, and that is why DriveTime has made the effort to complete thesesystem enhancements. At this time, DriveTime has come to an amicable resolution with ourcustomer by deleting the credit bureau trade lines. This deletion will beremoved on the credit bureau end in the next 30-60 business days. We encourageour customer to contact our Customer Relations department at 800-965-8043 ifthere are any further concerns. We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has sent a $25.00 [redacted] Gift Card to ourcustomer’s address on file. DriveTimethanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at 800-965-8043.  Sincerely,  Justin M.DriveTime CustomerRelations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 1, 2016Revdex.comRe: Complaint # [redacted]Dear Ms. [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On February 19, 2016, our customer entered into a Simple Interest Retail InstallmentContract with DriveTime...

when she purchased a 2009 Nissan Altima. Our customer alsopurchased a 5 year/50,000-mile Vehicle Service Contract, administrated by Aeverex.Attached you will find the Simple Interest Retail Installment and Vehicle Service Contractfor your reference.At time of sale, our customer signed and reviewed the Secure Odometer Disclosures thatstated the vehicle’s odometer read 91,626 miles. Our customer’s Vehicle Service Contractand Simple Interest Retail Installment Contract also reflect the same mileage of 91,626 attime of sale.On February 23, 2016, an in-network repair facility updated a claim with Aeverex for atransmission diagnosis. Aeverex advised the in-network repair facility that the transmissionwas covered under the Original Manufacturer warranty and would need to have the repairscompleted at the Original Equipment Manufacturer.On February 24, 2016, an original equipment manufacturer updated a claim with Aeverexfor the repair of the tire pressure sensor, oil cooler seals, and control arms. Aeverexapproved the cost of these repairs for a total of $1,449.40 under the Vehicle ServiceContract.On February 25, 2016, DriveTime contacted our customer to reach an amicable resolution.We advised our customer of the above information regarding the odometer and ourcustomer understood. At this time, all repairs have been covered under the Vehicle Servicecontract. We encouraged our customer to contact us in the future if he has additionalconcerns with the vehicle.As a good-will gesture, DriveTime applied a $150.00 credit to our customer’s principalbalance.Sincerely,DriveTime Customer Relations Department

September 29, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 26,...

2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2015 Dodge Dart. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. At the time of sale, our customer was provided with a temporary license plate while the vehicle registration was being completed. Our customer was provided with a 20 day temporary plate and was to be given the complete registration by September 14, 2016. In the state of New York, DriveTime uses a third party title vendor to complete titling and registration for our vehicles. DriveTime submitted all necessary paperwork to the third party title vendor on September 7, 2016. The typical timeframe for the registration to be complete is within a weeks time. Our vendor had informed us on September 14, 2016 that they submitted the documentation late to the state DMV by their mistake. On September 22, 2016, our customer received her complete registration. This was 8 days after her temporary registration had expired. It is not within our normal business practices to provide registration to our customers after their temporary registration has expired.   We apologize for any confusion or inconvenience this matter has caused. DriveTime spoke with our customer on September 26, 2016 and apologized for the registration delay. As a gesture of goodwill, DriveTime has provided our customer with a $50.00 credit to her principal balance. (Full response provided to the Revdex.com)