DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 29, 2010, our customer entered into a retail installment contract when she purchased a 2003 Mazda Miata. I have included the retail installment contract for your...

reference.

On March 10, 2014, our customer contacted us. We are currently working towards an amicable resolution. We have requested our customer submit a bank statement with a running balance. Once we receive her bank statement, we will review for assistance.

As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On March 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 Dodge Nitro....

The vehicle came with a 5 year/ 50,000 mile service contract administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference.

On July 10, 2014, we contacted our customer and reached an amicable resolution. Our customer did not utilize her service contract and paid out-of-pocket for various repairs. DriveTime reviewed the out-of-pocket expenses and reimbursed our customer $683.79 for components that would have been covered under the service contract.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

August 15, 2014  [redacted]Revdex.com[redacted]

[redacted] Re: Case#[redacted] Dear [redacted]  Thank you for bringing thismatter to our...

attention. We appreciate the opportunity to address ourcustomer’s concerns.  On July 14, 2014, our customerentered into a Cancel Anytime Lease Contract when she leased a [redacted]that came with a limited warranty. Included you will find the Cancel AnytimeLease and the limited warranty agreement for your reference. On August 13, 2014, we contactedour customer regarding her concerns with her vehicle needing a new transmission.The limited warranty covered the repairs, and a new transmission for thevehicle. As a good will gesture, we offered our customer a rental vehicle atour cost while her car was experiencing repairs. Our customer declined ouroffer.  On August 13, 2014, we reached anamicable resolution. We will apply a per diem credit to her account for thedays that the vehicle is at the repair facility.  As a goodwill gesture, DriveTimehas applied a $25 credit to our customer’s principal balance. DriveTime thanks the BetterBusiness Bureau for their ongoing support. Should you have any questions orconcerns, please contact us by calling us at [redacted].  Sincerely,  [redacted]CustomerRelations Specialist

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

At this time, DriveTime has reached out to our customer and come to an amicable resolution.  We have authorized our customer to exchange her vehicle for a different one of her choosing.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Customer Solutions Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Drive Time states that they attempted to contact me at my phone number.  I checked my caller ID and there are no calls from numbers that I do not recognize.  So it does not appear that they actually tried to call me.

Also, Drive Time states that they mailed me a $25 gift card.  I have not received any mail from them so it does not appear that they actually mailed me a gifrt card.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 10, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Dodge Journey. Included you will find the Closed...

End Motor Vehicle Lease for your reference.

On November 14, 2014, we contacted our customer and came to an amicable resolution. We have applied a credit of $233.47 to our customer’s account. In addition, DriveTime has agreed to credit our customer’s account a per diem credit for the time the vehicle has been in the shop.  

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 

Sincerely,

DriveTime 

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 3, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Honda Insight. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 13, 2014, DriveTime made an exception for our customer to re-contract in order to accommodate her request to cancel the Skylink GPS Service. The Skylink GPS Service was an optional product at the time of our customer’s purchase and was not refundable. At the time of the re-contracting, the information submitted to the [redacted] was missing our customer’s name. On December 18, 2014, our customer went to the [redacted] and attempted to submit the "Statement of Ownership". The [redacted] rejected the "Statement of Ownership" and stated that DriveTime needs to resubmit the title with the new contract plus a $10.00 titling fee. In addition, DriveTime is making an exception to pay to re-register the vehicle for $475.00 to ensure there are no more delays. On December 22, 2014, we informed our customer that the required information and check was overnighted to the [redacted] on December 19, 2014. We informed our customer that we are waiting for the [redacted] to complete the process. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 16, 2014, our customer entered into a Simple Interest Retail...

Installment Contract with DriveTime when she purchased a 2012 Ford Fusion. That day, our customer paid off her original DriveTime loan when she traded in the 2004 Chevrolet Malibu she had purchased on March 10, 2012. Attached you will find the Simple Interest Retail Installment Contract for both loans for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with [redacted] will be completed no later than the end of May. On March 9, 2015, our customer contacted DriveTime with concerns that her accounts were not reflecting on her credit reporting. We informed our customer about the abovementioned system enhancements and advised that reporting for her active account should reflect within 30-60 days. On March 10, 2015, our customer contacted DriveTime with concerns that she had to purchase a vehicle with an interest rate of 20% from an outside company because of the effects DriveTime’s credit reporting suppression had on her credit score. Our customer asked us to either provide her with monetary compensation for this hardship or provide her with a rental vehicle for two months. We advised our customer these were not forms of assistance we were able to offer. That day, a credit rating letter was e-mailed to our customer; these letters give an overview of our customers’ accounts, including their payment history, and can be used as a reference for creditors when our customers are applying for credit. On March 11, 2015, our customer contacted DriveTime with concerns that the credit rating letter she was sent was only showing her recent account, with no mention of her original account. We advised her that we would submit a request to have a credit rating letter for her original account sent to her. In response to our customer’s concerns about her new vehicle loan’s high interest rate, we recommended that she consider refinancing the loan once all credit-reporting updates were complete. On March 13, a credit rating letter for our customer’s original DriveTime account was sent to our customer via e-mail. At DriveTime, we strive to ensure all of our credit reporting is up to date and accurate.  After a recent in depth review, we determined that there were questions surrounding the accuracy of our reporting of paid loans. For this reason, we are no longer able to report on accounts that were paid prior to October 1, 2014. We are unable to resubmit a loan that was paid prior to October 2014 for reporting, as this would appear as a new trade line and would be more detrimental to our customers’ credit. When an account is paid, DriveTime reports one final time with the account’s final status. We cannot then continue to report this account; therefore, we cannot reinstate anything paid prior to October 2014.At time of sale, our customer opted to purchase GAP Coverage on the 2012 Ford Fusion. In the case of a total loss, if a customer’s insurance does not fully pay of the loan, GAP Coverage will pay off the remaining balance. The customer then has the opportunity to get into a comparable DriveTime vehicle at the same interest rate as their previous loan; there are often zero-down options available. At this time, our customer has not taken advantage of the opportunity to get into another vehicle with DriveTime at the comparable interest rate of 14.9%. The GAP Installment Sale Contract/Loan/Lease Agreement Addendum has been included for your review.On May 9, 2015, we contacted our customer and attempted to address her concerns. We discussed the above information and explained why DriveTime is unable to reinstate the trade line for her original account to the credit bureaus. Our customer was not satisfied with this information and advised she would continue to escalate the matter until she reached her desired resolution.At this time, we are unable to accommodate our customer’s request for DriveTime to reinstate the trade line for the 2004 Chevrolet Malibu account. If in the future our customer should require further documentation of her loans to apply for credit, or if a creditor requests a letter, we would be happy to make additional credit rating letters available. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address our customer provided. DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On June 18, 2015, DriveTime reviewed our customer’s credit reporting with [redacted] and [redacted]. DriveTime is currently diligently working to reestablish reporting with [redacted]. We found there was an error in regards to our customer’s credit reporting and submitted a request to both [redacted] and [redacted] to delete her DriveTime account. Please allow 30-60 days for this update to appear on your credit report. On June 19, 2015, we mailed our customer a deletion letter to the address on file. We encourage our customer to keep a copy of this letter to provide to any potential creditors. Attached is the deletion letter for your reference. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to drive time error I was refunded back my money.Im a first time purchaser and I was lied too by customer service stating nothing would be on my record and the account will close like it never existed.Why lie about something due to a bad situation I live alone and can not purchase another car I have no transportation because what they put on my record,I owned a sunfire over ten years that my family purchase and never had a bad report.I would like to move on from this and never get back involved in this company again please help me get my record removed!Correction to a credit report I would like that bad report removed from my credit please! I never had history of and I was in a desperate situation and I let drive time trap meRegards,[redacted]

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2009 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 12, 2015, at 64 days past due, DriveTime granted our customer three monthly payment deferments to assist her with bringing her account current, as she had been unable to make payments while she had been on leave from work. Due to multiple instances of late payments and non-sufficient funds from past payment attempts, our customer had accrued $80.00 in late fees. These fees remained part of our customer’s past due balance after the deferments were applied. On June 8, 2015, our customer’s monthly payment of $361.83 came due. In addition to the $80.00 in late fees, our customer still owed $.30 toward the last payment that had come due before the deferments were applied. This left our customer’s new past due balance at $442.13. Our customer made a payment of $186.00, bringing her past due balance down to $256.13. On June 9, 2015, our customer contacted DriveTime with concerns about the amount she was past due. Our customer stated she did not believe she should be $256.13 delinquent and would fax in receipts proving that she had made the payment of $186.00. On June 11, 2015, DriveTime contacted our customer and explained that payment deferments do not move fees to the end of the loan, so our customer’s account had a remaining delinquent balance of $80.00 due to late fees. Our customer advised that she did not want her payment to be applied toward the late fees on her account. DriveTime advised that due to the fact the late fees had been owed for the longest amount of time, her payment would be applied to those charges first. Our customer advised she would pay the remainder of her past due balance on June 26, 2015; we informed her that this delay could cause further late fees to accrue. On page one of the Simple Interest Retail Installment Contract, under “Late Payment,” it is stated: “You must pay a late charge on the part of each payment not made within 10 days after the date the payment is due. The charge is 5 percent of the late amount or $30.00, whichever is Less.” Also, on page two of the Simple Interest Retail Installment Contract, under “Finance Charges,” it is stated: “We will apply payments to late charges, finance charges and to the unpaid balance of the cash price and other charges in any manner we choose unless we are required by law to apply payments in a particular order.” On June 18, 2015, we contacted our customer and came to an amicable resolution. At this time, DriveTime has applied an $80.00 credit toward our customer’s payments as a one-time goodwill exception. In the future, our customer will be responsible for any late fees that may accrue. DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,[redacted].DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The reason we have rejected the business response is because they stated that after they gave us a $100 credit to apply towards our first payment that we were satisfied with that resolution. We are not satisfied with it at all! This was the only resolution offered to us. After speaking with the general manager at the drive time location, we were told we either take the $100 credit or return the vehicle and it would be a voluntary repossession. We had to take the credit because it was our only option. We don't want this vehicle nor do we want to do business with drive time at all at this point. 

Regards,

[redacted]January 7, 2016

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[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Dear Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

With the information provided, DriveTime is unable to identify an account or profile associated with the name and number provided. At this time, DriveTime will place the phone number included on the complaint on a do-not-call list for our automated dialer system.

As a good-will gesture, DriveTime has sent a $25.00 American Express Gift Card to the address provided.

We apologize for any confusion or inconvenience this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]

Justin M.
DriveTime Customer Relations Department

This company is a crock and they lie to people to get them to buy a vehicle from them. I am not paying them a dime more for a car that is only worth 6500 and I no longer have. They are ripping people off and they need to be stopped. I have done some research on this company and I am not the only one that feels this way, there have been numerous reports of different problems they have had in the past and they have not fixed the problems. There sales people needs to be better trained and they need to make sure the give in full detail about the contract you are signing.(That was not given to us in full detail and if it was I would have never bough a car from them with that high of an interest rate). I now a lot of people that have dealt with them in the past and had nothing but problems out of them. I want them to completely leave me and my family alone. They have there car and made there money off from it. They want me to pay over 30,000.00 for a car that is only worth 6500.00 they are out of there minds. If this does not stop I will start blogging on line with everyone else about how they treat there customers and how they lie to everyone. I am done with this company forever. You know the old saying word of mouth is the best advertising you can have. We are not going to pay them anything else and we what this gone not owed and they leave use alone.

At the...

time of sale, our customer agreed to make 149 bi-weekly payments of $193.14 beginning on April 12, 2013 with one final payment of $192.65 on December 28, 2018.   On November 20, 2013, we provided our customer with a frequency change from bi-weekly to semi-monthly. Attached you will find the Modification Agreement where she agreed to make 133 semi-monthly payments of $210.09 beginning on December 1, 2013 and one final payment of $209.80 on June 16, 2019.   We have not been able to contact our customer. We will continue our efforts to contact her in attempt to address her concerns.

We would have gladly taken our trade back however they had already gotten rid of our vehicle. Again forcing us to stay in the vehicle we signed the contract on. We could not have taken that $800 and gotten a vehicle anywhere else and also they did not take into consideration that they drove the vehicle from Gainesville, FL to orlando and that an employee was driving the vehicle. So therefore we were considered over mileage when we returned in less than a week. We have definitely learned our lesson and will not steal with this company again. Again the company refuses to accept responsibility won't even apologize, just placing blame. Not good customer service at all

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business provides the contract I sign under the understanding that I was receiving a vehicle that had been inspected before being sold. However myself and many other customers if drivetime shortly after found out that this was not the case and that the warranty that is included doesn't include much even if the repairs happen shortly after purchase as many other buyers and myself have witnessed. There will be a class action suit to bring this company who have sold many defected cars to innocent buyers. I started with myself but once doing my research and talking to other buyers and class action suit attorneys I found this has occurred several times before to others. who never got behind in their payments. It is absolutely impossible unless your rich to keep up with payments when your constantly repairing a vehicle that you just purchased. The Dealer admits there were issues with the vehicle that were brought to their attention prior to the payments falling behind but failed to compensate the buyer immediately and then wanted payments after the buyer begin to get behind in payments.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If I take it to get fixed my policy doesn't cover either problem that I'm having. it won't make a difference whether I take it in or not. Therefore I will be fixing these problems on my own but I will never do business with them again. Regards,[redacted]

March 4, 2014

Lyndsey Mullens

Revdex.com

Ph. ###-###-####

Fax ###-###-####

Re: Complaint # [redacted]

Dear Ms. Mullens,

Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.

On April 1, 2013, our customer entered into a retail installment contract when she purchased 2005 Ford Escape. The vehicle came with a 3 year/36,000 mile limited warranty. Included you will find the retail installment contract and the limited warranty agreement for your reference.

DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following benefits:

? Multi-point inspection

? 3 year/36,000 mile limited warranty

? Rental reimbursement up to $25.99 for every 8 hours (or portion therefore) of labor time required to complete warranty-covered repairs.

? Tow reimbursement, up to $75 per occurrence

? GPS device providing anti-theft services

DriveTime does not compete on price, nor do we hide it. We encourage our customer to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:

? Buyer’s Guide

? Retail Purchase Agreement

? DriveTime’s DriveCare Limited Warranty

? What you need to know about financing a vehicle with DriveTime

? Simple Interest Retail Installment Contract

Included you will find a copy of the above referenced documents for your review.

DriveTime is unable to accommodate our customer’s request. Our customer’s account is currently 88 days delinquent. It is industry standard to not accommodate requests for title changes when an account is severely delinquent. We have attempted to contact our customer to discuss the matter, but we have not been able to reach her.

We encourage our customer to contact us to discuss amicable payment arrangements, so that we may accommodate her request. We also encourage our customer to contact the limited warranty Administrator, Aeverex, at ###-###-#### regarding her options since she is in an out-of-network area.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations