Dropbox, Inc.

Hi [redacted]
Thanks for your response.
We currently offer email and chat support for Plus users. In order to resolve the issue, you will need to reach out to us via email to confirm your request to cancel your account.
Regards,
[redacted]

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please reach out to us directly at [redacted]. Our Customer Experience team will be happy to assist you.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please reach out to us directly at [redacted] Our Customer Experience team will be happy to assist you.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]

Hi there,
Thanks for your response!
In order for us to help you further with your Revdex.com case, please continue to work with our agent directly via the support ticket you opened. Our Customer Experience team will be happy to assist you.
Thanks for taking the time to reach out to the Revdex.com.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I was fraudulently charged $450 on my credit card without a reasonable method of cancelling the service.  I made a valiant effort to cancel the service and after I initially thought I was able to do so, I noticed that Dropbox charged my card regardless.  This is fraud and unacceptable.
 
I will only accept a full refund of $450 from Dropbox before I accept their response or remove the complaint.
 
Revdex.com, please keep my complaint open until this is resolved in an acceptable method.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The technical issue still persists and has not been resolved yet.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Apparently, the "response" didn't come through or I couldn't access it. In any case, the problem still exists. I, almost daily, get requests to renew my dropbox account.Sincerely,[redacted]

Hi there,My name is[redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them. I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request, and...

processed the refund already. If you have have further questions or concerns, please reply directly to that message.Thank you for taking the time to reach out to us and the Revdex.com.    Regards,[redacted]

Complaint: [redacted]I am rejecting this response because: THE SOLUTION PROVIDED DOES NOT WORK. I HAVE RESPONDED TO THE BUSINESS, BUT HAVE NOT HEARD BACK, WHICH IS PRECISELY WHAT HAPPENED IN THE FIRST GO-ROUND. NO WORKABLE SOLUTION HAS BEEN OFFERED.Sincerely,[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. We received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from...

the email you used with the Revdex.com. If you’d like help with your issue, please reach out to us directly at [redacted].Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted].Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Complaint: [redacted]I am rejecting this response because:
You have not provided a solution. Now you are stating that you have a policy on deleted accounts, in which you did not provide a copy of the policy to me. Can Dropbox trace the last activity or events of the account belonging to my formerly used email? I want a copy of the history of events leading to the account being deleted. 
Sincerely,Laverne Millar

Hi there,We received notice of the Revdex.com case that you filed.At this time, we see that the support ticket you opened with Dropbox has been reviewed and responded to by one of our Customer Experience specialists. Please do not hesitate to reach out if you have any further questions or concerns by emailing us directly at [redacted].com.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted].com.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please reach out to us directly [redacted] Our Customer Experience team will be happy to assist you.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It is clear that the business has not and will not attempt to resolve the issue so I request that you close the case but consider it "unresolved".
Sincerely,
[redacted]

Hi [redacted]
Thanks for your response!
It appears that you were able to resolve the issue working with our team. Please feel free to reach out with any additional questions you may have.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our team. I see that our team is currently reviewing your case and working on...

the next steps. If you have any additional information to provide in the meantime, please reply directly to that message and continue to work with our support team.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from the email you used...

with the Revdex.com. If you’d like help with your issue, please reach out to us directly at [redacted] with details of the problem you are experiencing and we will be happy to look into it further. Thanks for taking the time to reach out to the Revdex.com.    Regards,[redacted]