Dropbox, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My issue was resolved quickly and appropriately.
Sincerely,
[redacted]

Hi there,
My name is[redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them. I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request....

[redacted] sent you the steps to update your account with your Plus subscription to the correct email address. If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,[redacted]

Hi there,
Thanks for your response!
In order for us to help you further with your Revdex.com case, please continue to work with our Customer Experience team on the ticket that was opened. Our agents will be able to provide you with the most accurate information associated with your ticket.
Regards,
[redacted]

Hi there,
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded...

to your request. If you have have further questions or concerns, please reply directly to this email.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Hi there,
 
My name is[redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
 
I found the support ticket you opened with our team and can see that it is currently being reviewed. If you...

have any further questions or concerns in the meantime, please reply directly to that ticket.
 
Thank you for taking the time to reach out to us and the Revdex.com.
 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for writing in and bringing this request to our attention. We deeply value our customers and take these issues very seriously.
We have contacted the user directly and will discuss this issue with them.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's becoz they are not willing to refund me the charges and insist saying they renew the plan automatically. I see this is a dishonest business as it doesn't make sense that I didn't click the automatic renew button and didn't use the service for that 2 months but they can still charge me.
Frankly, this is obviously a trap to many people. If I wanna extent the services or need the services for a longer period, I will do it by my myself or buying a longer period of package at start. And I trusted Dropbox so that I uploaded my credit card details but I don't see they are doing honest business. I do hope that there are not more victims like me and I truely believe that Revdex.com is they best place to change this poor business practice

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted].com.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted] Dropbox Customer Experience Specialist

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted]com.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Complaint: [redacted]I am rejecting this response because:  Instead of resolving the issue (which was that another account somehow swallowed my paid subscription with their trial version), the suggestion they made was that I was in error for not knowing that's how Dropbox worked.  I went ahead & followed their instructions to get my account back to normal, sure enough there was no account & all my data was gone.  I did back it up prior to that, I knew that's what was going to happen.  
They didn't listen to one thing I said about it, and sure enough I was right it's a glitch on their end of things that they refused to acknowledge in the first place.  
Sincerely,[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. We received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from the email...

you used with the Revdex.com. If you’d like help with your issue, please reach out to us directly at [redacted]Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted] Dropbox Customer Experience Specialist

I continued to try and solve this problem after I submitted this complaint and I was finally successful.  Therefore, I would like to retract this complaint.  There is no need for you to continue working on it.  I sincerely thank you for your time.     [redacted]

Initial Business Response /* (1000, 6, 2015/10/07) */
Hi [redacted],
Thanks for reaching out!
Our records show that on 10-05-2015, you submitted a support request to Dropbox regarding a charge that you had received on 10-04-2015.
Our agent named [redacted] responded to your request via email on...

XX-XX-XXXX and issued a refund for your charge.
I hope this helps to clarify.
If you have any further questions, please contact us at [redacted]@dropbox.com
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was processed the day after correspondence.
Final Consumer Response /* (2000, 9, 2015/10/08) */
Dropbox customer support has since contacted me about the transaction. They have begun the process of refunding the charge, and it seems that my credit card number was used for a Dropbox account with an e-mail I do not recognize.

Complaint: [redacted]I am rejecting this response because:Sincerely,
Dear [redacted]I have contacted them several times.....this case is over 1  year old.  They just send you in circles.  They don't put anything in writing.  They don't plan to offer anything.....if so they would have sent it with their response to you.  A company can tell you anything but if they don't put it in writing to you, believe me, they aren't offering anything.I take your response as "you don't want to be bothered."  These companies flourish being right under the legal radar but they get rich by every customer they cheat out of $10 - $15 - $100.  You either want to make a difference or you don't.  Your choice.
 
[redacted]

Complaint: [redacted]I am rejecting this response because:
I don't have any new (within the last 1/2 year) response from Dropbox.   They can call me at [redacted] or email me at [redacted].    Or they could just refund my credit card for the year's business subscription for the company I did not work for anymore and which went out of business.  
Sincerely,[redacted]