Dropbox, Inc.

Hi there,
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed, responded to your request,...

and refunded your account. If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Dropbox, has failed to meet a compromise in this situation and has failed to efficiently explain why they deleted my account.Dropbox did not warn me, ask me and indicated that they would delete my account. Additionally, I indicated that I would take all the necessary steps to properly identify myself as the legal and true owner of the account so that there would be no concerns of privacy or security issues. Yet again, Dropbox has not responded to this statement nor attempted to work with the solution I have proposed. Dropbox has completely dodged this matter entirely and has not made any attempt to resolve the situation fairly. I would like the opportunity to identify myself and have my account restored so that I can remove my files and data and then appropriately close down my account. I do not wish to have any business with Dropbox in future as I have been emotionally damaged by this entire situation where I have to be begging and pleading to regain access to my files. Additionally, I indicated before that there are files within my account that I could not replace. I am truly upset and hurt by this entire nightmare, I would like nothing better but to resolve it, regain access my files and have nothing to do with Dropbox. 
Please let us review the last responses on the matter via Dropbox Support, It represents a true and accurate response of the failure to compromise or assist me. 
Barry Friday at 16:04 (Dropbox Support June 30, 2017)
Hi Laverne,
Unfortunately, Dropbox does not re-enable deleted accounts for security and privacy reasons. Dropbox is just like any other folder on your computer, however, so any files in the deleted account should still be present on any linked computers. If you'd like to create a new account, you can do so here:
https://www.dropbox.com/register
You can then upload your existing files to the new account by following the instructions in this help article:
https://www.dropbox.com/help/25
However, if you were previously a member of a Dropbox Business team, please let us know and we can investigate this further.
If you have any additional questions, please let me know.
Regards, Barry
Laverne Millar Monday at 07:48
Barry, what the hell are you telling. You deleted my account without my permission. This is a complete breach of my privacy and my rights. I gave no such instruction to delete my account.
Additionally, I can verify that I am the owner of the account by re-scanning a hard copy of one of documents that I had on the account, just ask me to provide the a document. so you statement about security and privacy reasons can be dealt with. I am the owner of the account and I can verify this.
If you wish I would even sign up for the business account just so that I can retrieve my files. Just ensure me that I would be able to get my files again. If I can get back my files I will create the business account right now.
This is an absolute breach of my rights, and my privacy and I will seek legal action against this. How could you say that you deleted my account when I did not delete it, I gave no instruction for it to be deleted. and I still used my account. Additionally, YOU DELETED MY ACCOUNT WITHOUT EVEN WARNING ME. Not 1 message was sent to me indicating your intention to delete my account. If I had known I would have downloaded all of my files and ensured that it was backed up on a device, had I have known , all of this would not be happening.
I do not have my files downloaded as a folder on any other device. Please let me know if my files could be retrieved by creating a business account. I will create the account I just need my files, there are files present in that account that I cannot replace, I need my files.
Laverne
Laverne MillarMonday at 07:55
I discovered that I could not access my account within 1 week of the last activity. On what basis was the justification made to delete my account. I was actively using my dropbox via accessing my files online. If you were going to delete it for what ever the reason I should have been duly notified, and for this I will seek legal action. I received no warning, and I gave no such instruction.
Barry Monday at 21:16 (Dropbox Support July 3 2017)
As noted in the previous email, Dropbox does not re-enable deleted accounts for security and privacy reasons. Dropbox is just like any other folder on your computer, however, so any files in the deleted account should still be present on any linked computers.
Thank you for your understanding.
Regards, Barry
Laverne Millar Tuesday at 07:52 
Barry, I do not have my Dropbox downloaded unto any other device or computer. I said this to you yesterday in my trail of messages. I sold my home computer some months ago and I had to remove the folder and rely on the online account. I hoped to get another computer by August so that I could re-download the information. Nevertheless, this does not negate the fact that Dropbox, without my permission and knowledge deleted my account, thus removing all of my files and information. What was the basis and justification for this action? You have provided no answer to this. Things happen you know, and it is very unreasonable for the Dropbox company to assume or believe that every user has his/her files stored and downloaded on a device or computer. This is a ludacris assumption and very unreasonable, impractical and unfair to the user. You cannot treat someones' data like this by making wild judgments and harsh swift actions. I should have been duly warned and informed before doing so, your company has absolutely failed to inform me. And what exactly are your security and privacy reasons. Please tell me about these reasons I need to know, you keep referring to it yet not explaining. I already told you that I could verify who I am by providing you with information. I can swear on an affidavits, I can give you a copy of my ID card, you and your team can skype chat with me or fb chat what ever you like and look at my ID card and look at me in the video and verify that I am who I say that I am. Using the blanket statement "for security and privacy" reasons should not apply if I can verify who I am, you just need to indicate the process for proper verification. Why is this so difficult to do. You have not referred me to your manager. I need this situation resolved.
Regards, 
Barry
Sincerely,Laverne Millar

Complaint: 12112113
I am rejecting this response because the business (Dropbox) just stated he found a ticket about the customer service I had called to try to solve the problem. However, that agent did not solve the problem. She insisted that the full year of dropbox business must be paid in full and last till the end of the year. She also mentioned that the one year option selected was not reversible. Nowadays no business should lock their customer for a full year without having any option to reverse and refund what is not used. It is also very confusing for single Dropbox users to know the Dropbox business account must include 5 licenses so you are paying for 5 Dropbox account all at once. 
Sincerely,
[redacted]

Complaint: [redacted]The original complaint never appeared above.
I am rejecting this response because: Dropbox had no problem overcharging me for years for Dropbox Space that I never used....and now you can see from their response to you.......they actually said nothing to resolve the complaint.  My guess is they have abused other clients with overcharging.  Maybe a class action suit against the
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. We received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from...

the email you used with the Revdex.com. If you’d like help with your issue, please reach out to us directly at [redacted].com.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]s, Dropbox Customer Experience Specialist

Hi there,
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request....

If you have have further questions or concerns, please reply directly to this email.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would prefer to maintain communication via Revdex.com. I previously tried direct communication, not only did it not work but your staff member was pretty ill-mannered. We will continue to communicate via this means.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/17) */
Hi [redacted],
Thanks for your message.
My name is [redacted] and I am a billing specialist for Dropbox.
I am unable to locate a support request that was written into Dropbox associated with your email address...

[redacted]@gmail.com.
Would you mind sending an email from the email address associated with your Dropbox account to [redacted]@dropbox.com or from the following page:
https://www.dropbox.com/support
Once you have done this, I will be happy to look further into your charge.
Thanks in advance for your response!
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/30) */
Hi [redacted],
Thanks for reaching out!
I understand that you were recently charged for a yearly subscription to Dropbox Pro, when you had intended to sign up for our monthly plan.
My name is [redacted] and I am a billing specialist for Dropbox and...

I would be happy to assist you with switching to our monthly Pro plan.
If you could please write to us directly at [redacted]@dropbox.com or from the following page:
https://www.dropbox.com/support
Please write to us using the email address that is associated with your Dropbox account. Once we have received your request, I will be able to assist you further with adjusting your subscription.
Thanks in advance for your response.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:  I have already reached out to the email address provided, multiple times, and don't get a response.  That's why I went to the Revdex.com in the first place.  Sincerely,[redacted]

Hi there,
Thanks for your response!
It appears that our team has reached out to you explaining our policy regarding deleted accounts. Please respond to the message sent directly to you by Dropbox if you have any further questions. Our Customer Experience team will be happy to assist you.
Thanks for taking the time to reach out to the Revdex.com.
Regards,
[redacted]

Final Consumer Response /* (2000, 10, 2016/01/19) */
Company contacted me and provided full refund.

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for writing in and bringing this request to our attention. We deeply value our customers and take these issues very seriously.
We have contacted the user directly and will discuss this issue with them.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I have received. According to them, I will not be receiving any refund at all. I cannot accept this response since I have a product which I have not used and do not need and cannot afford. Although their customer support is polite, they are very uncooperative. To an enormous company like Dropbox, my $850
is insignificant compared to the income they make. Additionally, it would cost them almost 0 dollars to discontinue my account. There are no shipping fees, or restocking costs, it is simply a few clicks of a button to cancel my subscription. I would expect them to be more accommodating and have better customer service.
"Due to the policies outlined in our Terms of Service, we're unable to provide a full or prorated refund for your purchase.
Our records show that on 10-04-2015, your account under [redacted]@gmail.com was signed up for a yearly subscription to Dropbox Business with a 30 day free trial period that expired on 11-04-2015.
Please be aware that when you signed up for your Dropbox Business subscription, you entered your credit card information and agreed to the Dropbox Business Agreement and Terms.
The Agreement states that "If customer's account is set to auto renewal or is in a trial period, Dropbox may automatically charge at the end of the trial or for the renewal, unless customer notifies Dropbox that customer wants to cancel or disable auto renewal.
Response (via email):
"The Terms state that "You may cancel your Dropbox Paid Account at any time but you won't be issued a refund unless it's legally required."
You can find our terms for billing by following the link below:
https://www.dropbox.com/terms#pricing_terms
You can view the Dropbox Business Agreement here:
https://www.dropbox.com/business_agreement
Your Dropbox subscription will remain active until your current subscription expires at the end of your billing period.
Your feedback has been submitted to the appropriate team and is being taken into consideration for potential product adjustments in the future. At this time, however, we are not able to offer recompense for this situation.
We do appreciate your candid response to this change as it assists us with keeping a pulse on our user community. Thank you for taking the time to reach out to us and the Revdex.com.
Please feel free to contact us with any further questions.
Regards, "

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again [redacted].Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Hi [redacted],
Thank you for your feedback and sorry to hear the frustration caused by this issue.
I can see in your support ticket that our agent confirmed your refund, taking into consideration the date your first contacted us. It also seems that you didn't receive several of our previous support requests where we were asking you for further details in order to be able to locate your account.
Now that we're received the information, we've been able to cancel your subscription and process a refund.
Regarding the cancellation of your account itself, as mentioned by our agent, for Privacy and Security reasons, we aren't allowed to delete accounts ourselves. Kindly refer to the link send in your support ticket and you'll be able to delete your account.
Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]

Hi [redacted]
My name is [redacted] and I am a member of the Dropbox Customer Experience team. Thanks for taking the time to reach out to us and the Revdex.com.
I see that your most recent ticket [redacted] has been received by our team and is currently being reviewed. One of our...

agents will be reaching out to you shortly with additional information. Please respond directly to that ticket with any additional information or questions you may have.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Hi guys, you keep saying that someone has responded to my request, and that isn't true.  You also keep saying "Contact support" which I have already done, and not gotten responses, that is why I am going to the Revdex.com.  I am not even interested in getting the problem resolved any more - the problem appeared in September and it is now June.  I migrated to box.com instead.  So really I just want a refund.  Please give a refund. 
Sincerely,
[redacted]