Dropbox, Inc.

Complaint* ***I am rejecting this response because: I was billed $in Oct for a Professional Acct that I never asked for in the first place. It was done automatically without ANY notification to me. The downgrade and subsequent cancellation simply means that I am totally dissatisfied with your services. By keeping my money, you are getting paid to do nothing for the rest of this calendar year. Since you do NOT offer a monthly subscription, the price I'm paying is unreasonable. I am only asking to be repaid for the remainder of the annual subscription that I am not willing to use, because of dissatisfaction with your services. I feel strongly that I am due a refund for work that I don't like and that I completely stopped. Please refund ONLY the last 3/annual subscription that I do NOT want to useSincerely,*** ***

Complaint: ***
I am rejecting this response because: I have contacted dropbox many times and gone as far as canceling my account, contacting PayPal and now it has escalated to the Revdex.comTo say that my account was not found is absurdSimply refund my $to my PayPal account for the unauthorized upgrade to dropbox prime which I never consented to I will also add that my wife opened a dropbox account near the same timeframe; she also was upgraded to a premium account without her permission; She has also had to dispute this with her bank who ruled in her favorIt seems that this is a pattern with dropbox which should be a free service unless an individual gives consent for a premium upgrade which I did not This is a formal request for my money back, I will not let this matter go as this is a consumer disservice and I was financially taken advantage of by dropboxI will not Pay for a service I never requested and was fraudulently marketed as a free online serviceIf I had not checked my PayPal account you would still be withdrawing monthly funds without my knowledgeThis was a very underhanded business activity and I am demanding my money back at the least. My dropbox account should currently be closedYou should find it archived under *** ***.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/22) */
Hi ***,
Thanks for your feedback!
I would be happy to look further into the status of your Dropbox account and assist you with removing the Dropbox application from your computer
If you could, please contact Dropbox Support at
***@dropbox.com or from the following page:
https://www.dropbox.com/support
Once we have received your request, we will be able to assist you further
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Try getting hold of *** or another other live person.at dropbox The email address comes back from the post officeAll I have asked for during this entire conflict is for someone to say,"you are correct Mrs***You have NEVER signed a contract or agreement with dropbox.and we will cease and diciest this issue any further"."If we don't resole this matter here and now I will get legal help
to end this nightmare
Just stop contacting me saying I have an account with you when you know that I don't
***@verizon.net
Final Business Response /* (4000, 9, 2015/10/29) */
Hi ***,
Thanks for writing back
As it happens, I am unable to confirm whether or not you have an active account with Dropbox unless you contact us directly so that we may review this issue from our end
If you are unable to send an email to ***@dropbox.com, you may also submit a help request through our online form at the following page:
https://www.dropbox.com/support
Once we have received your request, we will be able to provide further information
Regards,
***
Final Consumer Response /* (4200, 11, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dropbox still will not agree that I do not have an account with themI never agreed to any contract with themAfter all this back and forth conversations no one has taken the time or interest in closing this issue
When will all this come to an end?
*** ***

Complaint: ***I am rejecting this response because:
Dropbox has not rectified the matter, they have not refunded the charge to my credit cardI was charged $for licenses! Why would anyone need licensesI have not used their services nor intend to in the futureThe supposed Support Staff is only emailing canned repliesNothing has been said or done to accept the response or resolve the complaint
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I reached out previously via email, and Dropbox indicated there was nothing that could be done.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/08/04) */
Hi ***,
Thanks for providing feedback for your experience with Dropbox!
We would be happy to look further into any issues you have experienced when using the Dropbox application
If you could, please contact us at ***@dropbox.com
or at the following page:
https://www.dropbox.com/support
Once you have done this we will be able to look further into your issue and answer any questions that you may have
Regards,
***
Initial Consumer Rebuttal /* (3000, 9, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
did not address the monetary settlement

Hi ***
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
We’d like to help you with the issue you’re experiencing and you mentioned that you contacted Dropbox support,
however I couldn’t find a Dropbox support request from the email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at [email protected] with details of the problem you are experiencing and we will be happy to look into it further.
Thanks for taking the time to reach out to the Revdex.com
Regards,
***

Complaint: ***
I am rejecting this response because:First of all here is my ticket number, Ticket #***Hopefully, you can helpAfter looking at my bank records I was only charged an extra $30, as one $charge that posted on the Dropbox website for August was not charged at my bank; I'm not sure why. I already talked to several people at the *** addressNobody there has helped me, which is why we're hereSo, I'm rejecting your responses until Dropbox, Inc., refunds me $30. You added two licenses to my plan without my permission, without asking, and then expected me to pay for itAnd then your awful customer service representatives had zero empathy and zero customer service. I've used dropbox for almost yearsyears! I hope you guys do the right thing.Sincerely,
*** *** ** *** ***, PhD

Hi there,
We received notice of the Revdex.com case that you filed
At this time, we see that the support ticket you opened with Dropbox has been reviewed and responded to by one of our Customer Experience specialistsPlease do not hesitate to reach out if you have any further
questions or concerns by emailing us directly at ***
Thank you for taking the time to reach out to us and the Revdex.com
Regards,
*** *** Customer Experience Specialist

Hi there,
Thanks for your response
As explained previously, our team has reviewed your tickets and there is no further action we can take at this timeYou signed up for an annual Dropbox Standard Business Plan, which requires a minimum of three licensesThis is why you were charged the $We have cancelled you renewal, so no further charges will be made and you will have access to your Business account through August 2nd, 2018, as this is the period that you have paid for alreadyAfter this time, your account will convert to a free team and you can continue to access your data
Please reach out to Dropbox directly at*** with any future questions you may have
Regards,
***

Initial Business Response /* (1000, 7, 2015/06/30) */
Hi ***,
Thanks for reaching out!
We are currently not equipped to provide phone support at this time and our chat support is specifically for inquiries regarding our Dropbox for Business serviceI apologize for any confusion this may
have caused
However, I received your support request email on June 12th, and in my response I had mentioned that I had processed a refund for your $Dropbox Pro subscription charge and your account under ***@*** has been downgraded to our free Basic plan
I apologize if you did not receive my responseHowever, you can view your transaction history and invoices at the following page of the Dropbox website:
https://www.dropbox.com/payments
Although our pricing terms state that we cannot provide refunds, we were able to make an exception in this caseIf you'd like to review our pricing terms, you can do so on our website:
https://www.dropbox.com/terms#pricing_terms
I hope this information helps to clarifyPlease let me know if you have any further questions at ***@dropbox.com or at the following page:
https://www.dropbox.com/support
Regards,
***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them. I found the support tickets you opened with our teamOne of our support agents has reviewed and responded to your request
in ticket #***If you have have further questions or concerns, please reply directly to that message.Thank you for taking the time to reach out to us and the Revdex.com. Regards,***

Dropbox has fraudulently charged me $for services I never signed up forThey are refusing to refund my money, as they say it never was on their Terms and Conditions, which I never saw, as I've never had communication from themI had already filed Revdex.com complaint #***, but I didn't see at
the time that they had charged me twice, totalling $150; I thought it was just a $charge

Hi there,
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply directly to that message
Thank you for taking the time to reach out to us and the Revdex.com
Regards,
***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again ** ***.Thank you for taking the time to reach out to us and the Revdex.com.Regards,*** Dropbox Customer Experience Specialist

Complaint: ***I am rejecting this response because:
Complaint: ***I am rejecting this response because: I'm not sure you guys are actually reading this. I keep saying I have already done what you ask me to do and I don't get a response. Just to be sure, I did exactly what you are asking me to do again yesterday, and still have not received a response. This is now the 4th time I have "reached out to support" and gotten completely ignored. I don't even get a ticket # or an automated response any more. Please provide a full refund since you have been unable to provide support for months.Sincerely,*** ***Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12628809, and find that this resolution is satisfactory to me
I do recommend that Dropbox make it easier to reach a person in customer service via phone.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I signed up for a day trial, I may have used it time, I used my Corporate email and I never received an email asking if I wanted to continue as I left the company on November 3rdI was charged with more than one dropbox.
I will take this to an attorney and I will further this dispute.Sincerely,*** ***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at ***Thank you for taking the time to reach out to us and the Revdex.com.Regards,***, Dropbox Customer Experience Specialist

Hi there,We received notice of the Revdex.com case that you filed.At this time, we were not able to locate a support ticket in our system based based on the email credentials you provided to Revdex.com If you would like to get in touch with us so we can review your support issue, please
reach out to us directly at ***.Thank you for taking the time to reach out to the Revdex.com.Regards,*** Dropbox Customer Experience Specialist