Dropbox, Inc.

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. We received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from...

the email you used with the Revdex.com. If you’d like help with your issue, please reach out to us directly [redacted].Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted] Dropbox Customer Experience Specialist

Hi [redacted]
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support tickets you opened with our team today. I have escalated ticket number [redacted] and our team will be...

getting back to your shortly. Please respond directly to this ticket with any additional information in the meantime.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Hi there,
 My name is[redacted] I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request....

If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:
No significant action was taken to refund me for what I have noted are deceptive business practices.  The transaction information is noted below.  
Mar24
[redacted]
$9.99
Card type - [redacted]• Last four digits of the card -[redacted]• Full name on the credit card charged - [redacted]• Date of charge -[redacted]• Amount charged - [redacted]• Billing postal code -[redacted]
Email account: [redacted]Amount: $9.99New space: 1.01 TBTransaction ID:[redacted]
Sincerely,[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to your request....

If you have have further questions or concerns, please reply to that request or contact us again at [redacted].Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted], Dropbox Customer Experience Specialist

Hi there,
Thanks for your response.
At this time, I have reviewed your ticket and there is no further action that can be taken without you contacting Dropbox directly. Please do not hesitate to reach out to us at dropbox.com/support or emailing [redacted]
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
Hi [redacted],
Thanks for reaching out!
I'm sorry to hear that you were not aware of the conditions of our Dropbox for Business trial.
Please note that when signing up for the Business plan trial at the following...

page:
https://www.dropbox.com/business/try
The website states "Don't worry, you won't be charged now. You'll only be charged if you don't cancel your trial before it ends on (the expiration date of your trial)
Additionally, before submitting your billing information, which displays the amount that you are agreeing to pay at the end of your Business trial, you are required to check a box confirming that you agree to the Dropbox for Business Agreement and Term which states that we do not provide refunds.
You can review our Terms of Service regarding billing here:
https://www.dropbox.com/terms#pricing_terms
I hope this helps to clarify.
If you have any further questions, please feel free to contact us at [redacted]@dropbox.com
Regards,
Guy
Initial Consumer Rebuttal /* (3000, 7, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think it is completely unethical to charge someone's credit card continuously for services that are not used. The company should have records of activity occurred and monitor accounts that have not been used for over six months and send out a courtesy email instead of perpetuating unethical business practices. This company is bogus and customer satisfaction is evidently last priority.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I have not received any response from the Dropbox agents that are working my case.  This leads me to believe that my case isn't being worked.  Please have them reach out directly to me via phone cal or email to discuss status and resolution.
I continued to believe that I was defrauded by Dropbox and that these are scam practices until proven otherwise or my money is refunded in full.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/28) */
Thanks for writing in and bringing this request to our attention. We deeply value our customers and take these issues very seriously.
We have contacted the user directly and will discuss this issue with them.
Initial Consumer Rebuttal /*...

(3000, 7, 2016/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO I do not accept Dropbox's lame response because they basically told me they have no response at this time and would look into the matter. They were already aware of my problem and had ample time to "look into it". I will not accept anything less than acces to my account.

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for writing in and bringing this request to our attention. We deeply value our customers and take these issues very seriously.
We have contacted the user directly and will discuss this issue with them.

Initial Business Response /* (1000, 5, 2015/11/06) */
Hi [redacted],
Thanks for your feedback!
Our records show that your account under [redacted]@uvu.edu was signed up for a 30 day trial for our Dropbox Business subscription plan on 09-20-2015, which was charged for it's first year on XX-XX-XXXX...

after the trial had expired without being cancelled.
However, our records show that you did receive a full refund of $750 on XX-XX-XXXX and your Business account has been closed.
Additionally, your Business account has been closed and reverted to a free team.
If you'd like to leave your free team, you can do so by going here:
https://www.dropbox.com/team
To leave the team, click the 'X' next to your name in the list of team members. This will return your account to a personal account. Please note that when you leave a team, you will no longer have access to any files in your team folder.
I hope this helps to clarify.
Please contact us at [redacted]@dropbox.com if you have any further questions.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dropbox refunded me the full amount.

Hello,
Thanks for your response.
As explained in the other ticket you opened, the numbers you provided do not match the two factor authentication number on your account. Unfortunately, no action can be taken on this account per our security policies.
Regards,
[redacted]

Hi there,
My name is[redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request,...

providing a full refund and cancelling your subscription. If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. We received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencing. However, I couldn’t find a Dropbox support request from...

the email you used with the Revdex.com. If you’d like help with your issue, please reach out to us directly at [redacted].com.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted] Dropbox Customer Experience Specialist

Hi Richard,
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team.  It appears from our records that you were billed for...

an annual Dropbox Plus subscription in October 2017. As explained by our agent, we do not currently offer paid plans less expensive than Dropbox Plus, however all Dropbox Basic accounts receive two free gigabytes. We were unable to provide a refund in this case, however have cancelled your subscription and you will not be billed further.
If you have have further questions or concerns, please reply directly to that message with our agent, and they will be glad to help you further.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for writing in and bringing this request to our attention. We deeply value our customers and take these issues very seriously.
We have contacted the user directly and will discuss this issue with them.

Complaint: [redacted]I am rejecting this response because:  I reached out to the support team already when this issue first arose.  They refused to acknowledge the issue and refused to give me a refund.
Drop Box support has all the relevant information to correct my concern.  Instead of refunding my money, they have decided to try to explain their policy in further detail.  That will not change my perspective on how DropBox is misleading customers.
Sincerely,[redacted]

Hi there,
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your request,...

requesting additional information from regarding the charge. Our team will be able to cancel your account if you provide the information requested. If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]