Dropbox, Inc.

Hi there,
We received notice of the Revdex.com case that you filed.
At this time, we see that the support ticket you opened with Dropbox is being reviewed and responded to by one of our Customer Experience specialists. Please do not hesitate to reach out if you have any further...

questions or concerns by responding directly to the ticket that you opened with us.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted], Dropbox Customer Experience Specialist

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please reach out to us directly [redacted] Our Customer Experience team will be happy to assist you.Thanks for taking the time to reach out to the Revdex.com.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution with the funds that were inappropriately taken from my account have been put back in. I did contact the Revdex.com, my banking institution as well as Dropbox. From that and them expediting my funds to be out back into my checking account the issue has been handled.Sincerely, [redacted]

Revdex.com:
After intense wrangining with DropBox Customer Service, they finally iniiated a refund, which has not yet appeared on my credit card.
Dropbox is a rather arrogant, obnoxious company and I would not ever trust them again to handle anything related to billing. Do not give them a payment method. They will abuse it.
Their attitude is heavy-handed, high-minded, etc and their downgrade process has been meticulously designed to thwart the downgrade process.
I would encourage a more active role on the part of the Revdex.com into investigating their downgrade process, which is no doubt the source of much anxst and confusion.
1) Make an account. 
2) Upgrade to plus.
3) Try to downgrade.
You will plainly see that they force the customer through FOUR separate confirmations, the 2nd of which is an EXIT survey that is conventionally offered AFTER a process is *completed*. They're playing games and they need to stop.
They do not merit an "A' rating with such chicanery. They merit a D.
This is the worst form of corporate sleazeiness. As for the Revdex.com, it makes no sense that by filing a complaint I can't also file a Review. Why should my review be censored??? That makes no sense. They are a rotten company, playing dirty tricks with payments. Why should I be unable to speak the truth of the experience and warn others.
The Revdex.com's OWN review of Dropbox underscores issues with payments and billings. Why should I not be able to speak the same?
Such censorship is truly not fair and makes the Revdex.com look insincere.
I can understand, perhaps, saving the review until after the company respond's but why censor it completely?
Thank you for your help and kind assistance with the matter.
Dropbox -- Never again. No way. No how.
Bullies in the playground of life. 
Best to you,
[redacted]
 
 
 
 
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted]com.Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted]s, Dropbox Customer Experience Specialist

Complaint: [redacted]
I am rejecting this response because:that was nothing.  They took OVER A YEAR to respond to my complaint.  And in his response he says he sent me a message to dropbox?  Well, that just isn't true; I just checked, I have no notifications or messages in my DropBox account and I have no emails regarding Dropbox. This company stole money from me, then was not made available for customer service to fix the problem, then took well over a year to respond to a Revdex.com complaint, therefore, whatever it is, I reject it.  
Sincerely,
[redacted]

Hi there,
 
My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.
I found the support ticket you opened with our team. One of our support agents has reviewed and responded to your...

request. If you have have further questions or concerns, please reply directly to that message.
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance and to the vendor for being diligent is listening to my complaint and delivering the outcome I expected.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I have already responded to [redacted] twice with no response but your company continues to charge my paypal account.  Attached is a copy of a charge with a transaction ID number.   The emails associated with this account are -[redacted] - my name is [redacted].  The last four digits to my paypal business mastercard is [redacted]  what else do you need?
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/17) */
Hi [redacted],
Thanks for your message.
I understand that you had signed up for a yearly subscription to Dropbox Business and during your 30 day free trial period, you had contacted Dropbox support on XX-XX-XXXX requesting to switch to a...

monthly Business subscription.
As it happens, we cannot make this adjustment for you from our end. However, we had provided you with instructions to first cancel your current trial so that you would not be charged for a full year, and then once your trial had ended, you could then resubscribe to our monthly Business plan.
However, our records show that you had not cancelled your trial and as a result, remained on the yearly subscription plan.
Because your yearly Business subscription charge has already been processed, we will not be able to adjust your Business team to a monthly subscription until your current yearly billing cycle has ended.
I'm sorry to hear about any inconvenience that this may cause.
Please feel free to contact us at [redacted]@dropbox.com with any additional questions regarding your Business subscription.
Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the instructions. Dropbox did not provide proof of reception of those instructions with time stamp. I called Dropbox after my initial chat session with them on Sept. 9th to ask if the change could be done on Dropbox end and was told it could.
"IF CUSTOMER'S ACCOUNT IS SET TO AUTO RENEWAL OR IS IN A TRIAL PERIOD, DROPBOX MAY AUTOMATICALLY CHARGE AT THE END OF THE TRIAL OR FOR THE RENEWAL, UNLESS CUSTOMER NOTIFIES DROPBOX THAT CUSTOMER WANTS TO CANCEL OR DISABLE AUTO RENEWAL."
They should be able to trace call with the pin I generated and perhaps even find the call recording and listen to it. On sept. 14th I entered the hospital for a major surgery and was in recovery until November 17. I could not follow up on this like I would have normally. Dropbox also did not sent a reminder before charging the credit card. The terms for this trial/service were not available after the initial subscription to the trial in "my account" section.
Dropbox sets the default option to Yearly instead of Monthly and makes it difficult after for us to change and don't accept chat request of phone call? This is unethical and immoral. I do not believe there is any coincidence in how they have set-up this system, it is designed to ensnare people in unforeseen and poorly explained financial commitments.
Even though the email they sent us informing us of the successful billing tells us there is, and gives a link to a page where you can cancel your subscription at any time, but no such option exists on the page the link sends you to.
I would like a refund of the 850$ charge and be billed 85$ per month.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience team. The Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support team. One of our support agents has reviewed and responded to...

your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted]Thank you for taking the time to reach out to us and the Revdex.com.Regards,[redacted] Dropbox Customer Experience Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I need assistance with their response and they will not provide a phone number just a complicated computer programming fix. Why do they get away with out responding by phone and offering assistance?Sincerely,[redacted]

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please respond directly to the ticket you have open with Dropbox. Our Customer Experience team will be happy to assist you.
I can see that Mia informed you that a bug has been filed and our team of engineers is actively working on solving your issue. They will get back to you as soon as this issue is resolved.Thanks for taking the time to reach out to the Revdex.com and for your patience in this matter.Regards,[redacted]

Complaint: [redacted]I am rejecting this response because:  They have not resolved the problem.  Still just dancing around with no help.  I will contact them directly again.  They have all of my files and are well aware of our issue.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
Hi [redacted],
I'm sorry to hear that you are having issues recovering deleted files from your Dropbox folder.
We would be happy to look further into your issue and see if we're able to recover any accessible files from our servers. However,...

please be aware that files are only recoverable for 30 days after they have been deleted.
If you could please contact us at [redacted]@dropbox.com or at the following page:
https://www.dropbox.com/support
Once you have done this, we will be happy to assist you further.
Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already done what they are suggesting. This is how I have the information for this claim. We have emailed back and forth and when I asked them for specific proof of their claim their emails stopped. So no they have not responded appropriately to this claim.

Hi there,
Thanks for your message.
At this time, your ticket has been reviewed by the Dropbox Customer Experience team and there are no additional actions that can be taken. Please do not hesitate to reach out to us with any future questions you may have.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received a confirmation email that a payment ($750!) had been paid after the trial period. I never used DropBox business functionality and thought I had a free account to use with one account - my activity should be able to be tracked on Dropbox's end. Dropbox said they could not refund the money ([redacted] told me that by phone). I do not understand why. I think Dropbox business practices are suspicious as why would someone using a trial want the most expensive, extensive plan as default?? See attached for how I discovered I had a business account...upon renewal March 2017 after the one-time payment of $750 a year earlier.
Sincerely,
[redacted]

Hi there,
Thanks for your quick response.
As mentioned in our original response to your inquiry, we were able to locate the support ticket you opened with our support team. One of our support agents has reviewed and responded to your request. If you have have further questions or concerns, please reply to that request or contact us again at [redacted]
Thank you for taking the time to reach out to us and the Revdex.com.
Regards,
[redacted] Dropbox Customer Experience Specialist