Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ We will be glad to research this inquiryWe will need either the account number or the service address of the account that is in questionThank you very much Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/13) */ I provided my account # to Duke Energy for research but have not received a response since that time from Duke EnergyThis issue IS NOT closed satisfactorily Final Business Response / [redacted] (4000, 18, 2015/05/05) */ Please have customer provide the address or account number that she is referring toThank you
Initial Business Response / [redacted] (1000, 9, 2016/11/14) */ We have attempted to call the customer different occasions at [redacted] with no responsesWe are closing the complaint due to no response Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Calls have been during my working hours, and no attempt made to call me after my working hoursI am available after 4pm each day Final Business Response / [redacted] (4000, 13, 2016/11/16) */ We contacted the customer and addressed their concernsWe explained our process and apologized for in inconvenienceWe are closing the complaint Final Consumer Response / [redacted] (4200, 15, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Duke Energy Customer Service Agent who contacted me was still making promises that Duke Energy can't keepAs I was told on September of 2015, Duke Energy would allow customers to change their payment date in Now Duke says that this will be available in Again they say what ever is convienent at the time and will not take responsibility for their mistakesStill disappointed in what use to be a great company
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ The customer is requesting service to a new install of a mobile homeDuke Energy went to connect the service on 4/9/however the pole that the meter sets on is rotten and we are unable to safely set a meterThe customer has been advised that a licensed electrician will need to set a new meter poleThe pole is the customer's property so therefore the customer's responsibilityDuke Energy is now waiting to hear that the pole has been replacedThe customer can file a claim for reimbursement by calling [redacted] at X-XXX-XXX-XXXXThey will review the claim and make a decisionAlso the business days that we ask for to complete requests does not mean the power will be on in business days.The request will be completed in business daysMany times obligations need to be fullfilled before power is connected, for example deposits, past due bills, inspections and in this case a pole that needs to be replacedThank you
Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ Consumer was concerned about past two bills and felt there was a problem with the meterA meter test was performed which showed the meter was registering properly
Initial Business Response / [redacted] (1000, 6, 2016/04/06) */ Duke Energy has attempted to contact the customer on three different occasions at the phone number provided with no responseWe are closing the complaint due to no response
Initial Business Response / [redacted] (1000, 5, 2014/01/17) */ I understand that Ms [redacted] claims no knowledge of the Installment Payment Program (IPP) that was son her account December 10, Our records indicate that the caller promised to make a $down payment toward the $ balance that was put on the plan; the payment posted December 16, The IPP was cancelled on January 10, at the request of the customerThere are no monies to refund because the IPP is a special payment arrangement that this offered to a customer that has a past due balance with the need for additional time to bring the account currentAs of January 17, 2014, the account is current and the $balance is due in full by February 10,
Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We have attempted to call the customer different occassions at XXX XXX XXXX and XXX XXX XXXX both numbers will not allow message to be leftWe are closing this complaint due to no response
Initial Business Response / [redacted] (1000, 6, 2015/01/07) */ I spoke to Mrs [redacted] and she was going to have her husband callHe has not called backIf Mror Mrs [redacted] still need to speak with Duke Energy they can call me directly at XXX-XXX-XXXXThank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We have attempted to call the customer on different occassions at XXX XXX-XXXX with no responseWe have left our contact information, we are closing the complaint due to no response
Initial Business Response / [redacted] (1000, 6, 2015/04/29) */ We have attempted to call the customer different occassions at (XXX)XXX-XXXX with no responseWe are closing the complaint due to no response Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response be because I have not been called by Revdex.comI was called and left a message by a complaint department and when I called it back it directed me to Duke energy.So if anyone needs to contact me please call back or leave a call back number next timeSo that I may return the phone callIf this issue is not resolved my next step will be contacting the utilities commissionThank you Final Business Response / [redacted] (4000, 17, 2015/05/13) */ We have made every effort to contact the customer on differnt occassionsOn April 20,the voice mail was full, April 23, we left a detailed voice mail with contact name and numberOn April and May we left a message with a female giving her a contact name and numberWe have not received any response back from the customerThe customer's account is also being handled by a specialized department she can call during business hoursWe are closing this complaint due to no response Final Consumer Response / [redacted] (4200, 19, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say they tried to call me in which they did twice but I was unavailable at workI tried to return their call , it tells me with a automated message to call duke energy and they tell me no person has tried to call me so what am I suppose to doTheir not the ones suffering I am for no reason other than a bunch of hear say where someone calledIf nothing g is done my next step will be to go to the utility commissionI rightfully paid my deposit so turn my power back on please
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ We have contacted the customer and provided the steps to take and the information to follow up with the collection agency regarding the disputed billingThe customer has contact information in case he has other questions or concerns Revdex.com closed based on this resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried contacting the number and website provided by duke and getting no whereI want this off my credit now Final Business Response / [redacted] (4000, 9, 2016/10/28) */ We are following up on the website issue that the customer is experiencing and why there has been no follow upWe have tried to contact the customer several times to no avail and will continue to try to reach the customer to resolve this issue and concernRevdex.com closed based on no customer response, even though we will continue to reach out to the customer
Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ I spoke with Mr***We have tested his meterThe meter tested fineWe have not billed a charge for thisWe cannot change the meter at this time since we found it to be working properlyAll meters will eventually be changed out to AMI meters but this address is not on schedule for a meter change at the present time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the fact they did not charge me the $service fee to check their equipmentHowever I'm very unsatisfied that she did not offer to adjust my bill or replace the meter even though it's scheduled to be replaced just not in the next couple of monthsShe would not admit fault on their part but insisted that it was something on my end for example my insulation in my walls was not thick enough or my windows were leaking air etcShe also informed me that they had millions of customers at this time of year everybody liked to complain about their bill being higherAt the end of our call I told her she could have a great day and I guess this will end because apparently they do no wrong and they don't have any bad equipment
Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ we received the complaint above and are investigatingWe will contact the customer to discuss once the investigation concludesPlease let us know if you have any questionsThank you [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/06/18) */ We spoke with the customer on June 18,and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 5, 2014/07/08) */ We are investigating and will contact the customer when we know more of his concernPlease let us know if you have any question in the meantime, thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a good first step, but I would need to wait until the issues pointed out are resolved before accepting the responseMy assumption being that accepting the response would close this issue Final Business Response / [redacted] (4000, 15, 2014/09/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XX-XXX Contact Email: [redacted] @duke-energy.com Good morning, I investigated and found out that the worked was completed, except for a part that needs another utility to move or relocate some cables I attempted to contact Mr [redacted] to discuss and see if there is additional work needed to complete his request, but he was unavailable I left him a voice mail with my information and will provide a final answer once he calls backPlease let me know if you have any additional question, thank you
Initial Business Response / [redacted] (1000, 7, 2015/09/08) */ Duke Energy has consulted with the customer;adjustments with correction were made; and the complaint is resolvedThe customer has paid the balance due and the balance is zeroDuke Energy will follow up with the collection agency and send a letter to the customerThe customer is aware full update may take up to days for completionBased on contact with the customer and their satisfaction on the resolution, Duke Energy is closing the case Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoken with Cynthia and she was very helpful and accommodating and niceI am only sorry that it took this course of action to illicit a response from the companyI guess if your in the same situation this route of action will get you a resolution
Initial Business Response / [redacted] (1000, 8, 2016/09/30) */ Duke Energy has made several attempts to reach the customer by phone and have left voicemail with contact information for follow upThe customer has not returned the callsDuke Energy will mail a letter to the customer acknowledging receipt of their billing concern and contact information for follow upRevdex.com closed based on no response from the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because my bill is still too high
Initial Business Response / [redacted] (1000, 5, 2016/08/04) */ Duke Energy received authorization from the Duke Energy account holder to speak with the mother regarding the billing concernWe explained the billing is actual consumption from meter readings obtained during regular meter reading dates The mobile meter reading is recorded for billing monthlyThe mobile read meter at this location does not record daily readingsWe explained how the malfunction of equipment in operation can contribute to increased usage up to the date the equipment stops workingWe discussed and compared previous history for the relative time periodThe customer agreed and understand but wanted the specific readings for the dates in questionThe customer appreciated the call and follow upDuke Energy will close the complaint based on information provided to customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not able to receive a new reading of the meter for the ten period I questioned--a two-week period from May thru June 9th since Duke power said it was not possible to re-read the meterSo my hands are tied as far as receiving the requested informationI gave up at this point
Initial Business Response / [redacted] (1000, 8, 2016/03/07) */ We contacted the customer and addressed his concerns and the issue is now resolvedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 7, 2014/03/06) */ We investigated and here is our findings: The credit card holder called to report a payment made to a Duke account as fraudulentIt was later discovered that the payment was legitimate At this point, all we are asking from this customer is contact her bank and have them reverse the fraud claim they file when the report was made Unfortunately until that information is received, we cannot remove the blockThe customer has been made aware of the action item We regret the inconvenience and look forward to answer any question she may havePlease let us know if you have additional questions, thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bank has made the reversal and when I spoke to mrs Faulk she indicated that she seen it but could not except it because my acct number wasn't on there so the bank resubmitted the payment with my acct number and the bank has spoken to duke power several times to get this cleared and they still have done nothing to fix it they will not respond to my calls nor return calls like they say they will Final Business Response / [redacted] (4000, 17, 2014/06/12) */ We verified that the account credit status has been corrected as oh 04/10/Ms [redacted] is able to pay with credit cards with no problem I attempted to contact her to verify she knows about the resolution but she was unavailable and her cell phone was full and would not accept any voice mails We consider this matter closed, please let me know if you have additional questionsThank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ We will be glad to research this inquiryWe will need either the account number or the service address of the account that is in questionThank you very much Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/13) */ I provided my account # to Duke Energy for research but have not received a response since that time from Duke EnergyThis issue IS NOT closed satisfactorily Final Business Response / [redacted] (4000, 18, 2015/05/05) */ Please have customer provide the address or account number that she is referring toThank you
Initial Business Response / [redacted] (1000, 9, 2016/11/14) */ We have attempted to call the customer different occasions at [redacted] with no responsesWe are closing the complaint due to no response Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Calls have been during my working hours, and no attempt made to call me after my working hoursI am available after 4pm each day Final Business Response / [redacted] (4000, 13, 2016/11/16) */ We contacted the customer and addressed their concernsWe explained our process and apologized for in inconvenienceWe are closing the complaint Final Consumer Response / [redacted] (4200, 15, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Duke Energy Customer Service Agent who contacted me was still making promises that Duke Energy can't keepAs I was told on September of 2015, Duke Energy would allow customers to change their payment date in Now Duke says that this will be available in Again they say what ever is convienent at the time and will not take responsibility for their mistakesStill disappointed in what use to be a great company
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ The customer is requesting service to a new install of a mobile homeDuke Energy went to connect the service on 4/9/however the pole that the meter sets on is rotten and we are unable to safely set a meterThe customer has been advised that a licensed electrician will need to set a new meter poleThe pole is the customer's property so therefore the customer's responsibilityDuke Energy is now waiting to hear that the pole has been replacedThe customer can file a claim for reimbursement by calling [redacted] at X-XXX-XXX-XXXXThey will review the claim and make a decisionAlso the business days that we ask for to complete requests does not mean the power will be on in business days.The request will be completed in business daysMany times obligations need to be fullfilled before power is connected, for example deposits, past due bills, inspections and in this case a pole that needs to be replacedThank you
Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ Consumer was concerned about past two bills and felt there was a problem with the meterA meter test was performed which showed the meter was registering properly
Initial Business Response / [redacted] (1000, 6, 2016/04/06) */ Duke Energy has attempted to contact the customer on three different occasions at the phone number provided with no responseWe are closing the complaint due to no response
Initial Business Response / [redacted] (1000, 5, 2014/01/17) */ I understand that Ms [redacted] claims no knowledge of the Installment Payment Program (IPP) that was son her account December 10, Our records indicate that the caller promised to make a $down payment toward the $ balance that was put on the plan; the payment posted December 16, The IPP was cancelled on January 10, at the request of the customerThere are no monies to refund because the IPP is a special payment arrangement that this offered to a customer that has a past due balance with the need for additional time to bring the account currentAs of January 17, 2014, the account is current and the $balance is due in full by February 10,
Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We have attempted to call the customer different occassions at XXX XXX XXXX and XXX XXX XXXX both numbers will not allow message to be leftWe are closing this complaint due to no response
Initial Business Response / [redacted] (1000, 6, 2015/01/07) */ I spoke to Mrs [redacted] and she was going to have her husband callHe has not called backIf Mror Mrs [redacted] still need to speak with Duke Energy they can call me directly at XXX-XXX-XXXXThank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We have attempted to call the customer on different occassions at XXX XXX-XXXX with no responseWe have left our contact information, we are closing the complaint due to no response
Initial Business Response / [redacted] (1000, 6, 2015/04/29) */ We have attempted to call the customer different occassions at (XXX)XXX-XXXX with no responseWe are closing the complaint due to no response Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response be because I have not been called by Revdex.comI was called and left a message by a complaint department and when I called it back it directed me to Duke energy.So if anyone needs to contact me please call back or leave a call back number next timeSo that I may return the phone callIf this issue is not resolved my next step will be contacting the utilities commissionThank you Final Business Response / [redacted] (4000, 17, 2015/05/13) */ We have made every effort to contact the customer on differnt occassionsOn April 20,the voice mail was full, April 23, we left a detailed voice mail with contact name and numberOn April and May we left a message with a female giving her a contact name and numberWe have not received any response back from the customerThe customer's account is also being handled by a specialized department she can call during business hoursWe are closing this complaint due to no response Final Consumer Response / [redacted] (4200, 19, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say they tried to call me in which they did twice but I was unavailable at workI tried to return their call , it tells me with a automated message to call duke energy and they tell me no person has tried to call me so what am I suppose to doTheir not the ones suffering I am for no reason other than a bunch of hear say where someone calledIf nothing g is done my next step will be to go to the utility commissionI rightfully paid my deposit so turn my power back on please
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ We have contacted the customer and provided the steps to take and the information to follow up with the collection agency regarding the disputed billingThe customer has contact information in case he has other questions or concerns Revdex.com closed based on this resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried contacting the number and website provided by duke and getting no whereI want this off my credit now Final Business Response / [redacted] (4000, 9, 2016/10/28) */ We are following up on the website issue that the customer is experiencing and why there has been no follow upWe have tried to contact the customer several times to no avail and will continue to try to reach the customer to resolve this issue and concernRevdex.com closed based on no customer response, even though we will continue to reach out to the customer
Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ I spoke with Mr***We have tested his meterThe meter tested fineWe have not billed a charge for thisWe cannot change the meter at this time since we found it to be working properlyAll meters will eventually be changed out to AMI meters but this address is not on schedule for a meter change at the present time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the fact they did not charge me the $service fee to check their equipmentHowever I'm very unsatisfied that she did not offer to adjust my bill or replace the meter even though it's scheduled to be replaced just not in the next couple of monthsShe would not admit fault on their part but insisted that it was something on my end for example my insulation in my walls was not thick enough or my windows were leaking air etcShe also informed me that they had millions of customers at this time of year everybody liked to complain about their bill being higherAt the end of our call I told her she could have a great day and I guess this will end because apparently they do no wrong and they don't have any bad equipment
Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ we received the complaint above and are investigatingWe will contact the customer to discuss once the investigation concludesPlease let us know if you have any questionsThank you [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/06/18) */ We spoke with the customer on June 18,and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 5, 2014/07/08) */ We are investigating and will contact the customer when we know more of his concernPlease let us know if you have any question in the meantime, thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a good first step, but I would need to wait until the issues pointed out are resolved before accepting the responseMy assumption being that accepting the response would close this issue Final Business Response / [redacted] (4000, 15, 2014/09/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XX-XXX Contact Email: [redacted] @duke-energy.com Good morning, I investigated and found out that the worked was completed, except for a part that needs another utility to move or relocate some cables I attempted to contact Mr [redacted] to discuss and see if there is additional work needed to complete his request, but he was unavailable I left him a voice mail with my information and will provide a final answer once he calls backPlease let me know if you have any additional question, thank you
Initial Business Response / [redacted] (1000, 7, 2015/09/08) */ Duke Energy has consulted with the customer;adjustments with correction were made; and the complaint is resolvedThe customer has paid the balance due and the balance is zeroDuke Energy will follow up with the collection agency and send a letter to the customerThe customer is aware full update may take up to days for completionBased on contact with the customer and their satisfaction on the resolution, Duke Energy is closing the case Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoken with Cynthia and she was very helpful and accommodating and niceI am only sorry that it took this course of action to illicit a response from the companyI guess if your in the same situation this route of action will get you a resolution
Initial Business Response / [redacted] (1000, 8, 2016/09/30) */ Duke Energy has made several attempts to reach the customer by phone and have left voicemail with contact information for follow upThe customer has not returned the callsDuke Energy will mail a letter to the customer acknowledging receipt of their billing concern and contact information for follow upRevdex.com closed based on no response from the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because my bill is still too high
Initial Business Response / [redacted] (1000, 5, 2016/08/04) */ Duke Energy received authorization from the Duke Energy account holder to speak with the mother regarding the billing concernWe explained the billing is actual consumption from meter readings obtained during regular meter reading dates The mobile meter reading is recorded for billing monthlyThe mobile read meter at this location does not record daily readingsWe explained how the malfunction of equipment in operation can contribute to increased usage up to the date the equipment stops workingWe discussed and compared previous history for the relative time periodThe customer agreed and understand but wanted the specific readings for the dates in questionThe customer appreciated the call and follow upDuke Energy will close the complaint based on information provided to customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not able to receive a new reading of the meter for the ten period I questioned--a two-week period from May thru June 9th since Duke power said it was not possible to re-read the meterSo my hands are tied as far as receiving the requested informationI gave up at this point
Initial Business Response / [redacted] (1000, 8, 2016/03/07) */ We contacted the customer and addressed his concerns and the issue is now resolvedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 7, 2014/03/06) */ We investigated and here is our findings: The credit card holder called to report a payment made to a Duke account as fraudulentIt was later discovered that the payment was legitimate At this point, all we are asking from this customer is contact her bank and have them reverse the fraud claim they file when the report was made Unfortunately until that information is received, we cannot remove the blockThe customer has been made aware of the action item We regret the inconvenience and look forward to answer any question she may havePlease let us know if you have additional questions, thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bank has made the reversal and when I spoke to mrs Faulk she indicated that she seen it but could not except it because my acct number wasn't on there so the bank resubmitted the payment with my acct number and the bank has spoken to duke power several times to get this cleared and they still have done nothing to fix it they will not respond to my calls nor return calls like they say they will Final Business Response / [redacted] (4000, 17, 2014/06/12) */ We verified that the account credit status has been corrected as oh 04/10/Ms [redacted] is able to pay with credit cards with no problem I attempted to contact her to verify she knows about the resolution but she was unavailable and her cell phone was full and would not accept any voice mails We consider this matter closed, please let me know if you have additional questionsThank you [redacted]