Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Duke Energy is not able to make payment arrangements on a closed accountThe guarantor signed a paper stating that they would be responsible for up to the deposit amount which was $We will not be removing the $from the guarantor's accountWe will close this complaint
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have any additional questions.
Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ We explained why the old bill was transferred to her account, offered a 6 month payment arrangement. Customer said would call back Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/06) */ (The consumer indicated he/she DID NOT... accept the response from the business.) No because,I never called to start services at that location and they are telling me the they were given my name but cannot provide a recording of the call. One agent told me they had the recording once provided an account number. But when once provided the account number they still would not provide me with the recording. I was informed that my name was never given to be added to any bill, only stayed there for a few months.Also where there was never a bill in my name. I also asked if my friend who started the services is being penalized or have a collection against them they replied no,they transferred everything in my name as full responsibility. That is obscured. And then only offer 6 months to payback someone else's debt on top of my regular monthly bill.The responsible party called and stated they never gave my name Final Consumer Response / [redacted] (4200, 11, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are saying that they are holding all parties responsible but are wanting me to pay the entire 1600.00 and within just six months, on top of my regular monthly bill. The responsible party whom started the account accepted full responsibility and asked to be set up on payments and they refused. Somehow I l, who never started services is who they are holding responsible for paying.I because I did stay there not as a roommate but in distress, I accept some but not all. I am willing to pay but not 1600.00 for someone else's bill Final Business Response / [redacted] (4000, 16, 2014/09/17) */ Good morning, On July 29, 2014 we reached an agreement with the customer and she is satisfied. This complaint is closed in our database, we regret the inconvenience. Please let us know if you additional questions, thank you. [redacted]
Initial Business Response / [redacted] (1000, 9, 2014/03/21) */ We received the complaint above and are investigating. We will update the complaint once we have gathered all the infoemation. Please let us know if you have questions in the meantime. Thank you. ***
Initial Business Response / [redacted] (1000, 7, 2016/03/03) */ We have contacted the customer and addressed her concerns and the customer is satisfiedPlease let me know if you have additional questions Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a call from a helpful Duke representative yesterdayShe indicated that the collections reporting would be removed within daysIf this is completed, I will be satisfied with the response from DukeThank You
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Contact Name and Title: Cynthia T [redacted] ,ConsAffa Contact Phone: [redacted] Contact Email: [redacted] @duke-energy.com Duke Energy has followed up on the customer's complaint and request and the issue has been resolved. The... customer was contacted with the resolution and is satisfied with the results. The customer will contact me directly if further questions regarding this concern. Based on the results and the customer's response, Duke Energy is closing this case. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with Cynthia from the Customer Relations department the day after I filed my complaint. She told me that she saw the record of my original phone call to cancel the service on 7/21 and listened to the call. My money for August was refunded. I am annoyed, however, because when I called Duke originally about this complaint the customer service agent told me that they don't have a way to track phone calls and I was out of luck with nothing that could be done. She's either unaware of the fact that they do track calls or she lied, possibly at the direction of management. Whatever the situation, I am glad that this was resolved and thank you to Cynthia in the Customer Relations department for handling this promptly and professionally.
Initial Business Response / [redacted] (1000, 6, 2016/05/27) */ We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 5, 2014/02/18) */ Duke Energy has recalled this account from the collection agency and sent the customer a copy of the final billCustomer paid the final bill and the collection agency has been notified, as well as instructed to remove any information from their credit reportDuke Energy contacted the customer 2/13/and left a message for the customer advising this information
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ Investigated and found that the meter at location malfunctioned (stopped) for about three months where the customer only paid "basic facility charge" (just the right to have electric service on, not for any usage) We understand that the customer is not at fault for the failure of the equipment, however we are a regulated company and regulation states that customers must pay for service rendered/used The customer has been at the same location since which gives Duke Energy enough historical data to estimate the customer usage for the time that the meter malfunctioned I attempted to contact the customer to discuss, but he was unavailable, I left him a voice mail with my information and will update the complaint once I speak with the consumerPlease let me know if you have additional questions, thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) These charges are unsubstantiated! An estimate, no matter what the historical data, is not PROOFI also think these charges are grossly overestimatedThe bills I received in the months leading up to the meter malfunction (April, May, and June) and the one legitimate bill I have received since the meter was replaced have consistantly been atleast $less than the estimated chargesI can agree that I probably do owe about $per each of the months that the meter was broken (July, August, and September)That is a total of $300.00, not $Why did it take months for the meter to be fixed anyway? I think Duke Energy abuses their powerSince they are the only energy provider in the area, they over charge customers knowing that the customer cannot leave Duke Energy's service for another providerIf Duke Energy will not agree to reduce the estimated charges to an appropriate $total, my next course of action will be filing a complaint with the Utilities Commission, and contacting my Congressman Final Business Response / [redacted] (4000, 21, 2014/11/24) */ I apologize for the confusion as I get the dates mixed upThe actual dates are May - June 27, June 27- July 30, July - Aug 28, and Aug - Oct We will also send a month billing history to the customerThank you Final Consumer Response / [redacted] (4200, 23, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid $toward the balanceI still don't think these charges are right or fairThere is no solid proof as to what amount of power was or was not usedI don't think basing charges on last years usage is an acurrate practiceWe had a fairly mild summer this year, my family and I were away a lot, and we have taken measures that should help reduce our power usageI understand you need to be paid for your services, but I also think you need to take some responsibility for your faulty equipment and shady billing practices(Why wasn't my meter fixed in a timely manner?) I will not pay more, nor will I let this complaint close until I have a detailed, updated bill and the month summaryYou should be able to provide this information within days
Initial Business Response /* (1000, 7, 2014/10/23) */
Good morning,
We contacted the customer and addressed her concerns, she is now satisfiedPlease let us know if you have any questionThank you
*** ***
Initial Business Response /* (1000, 5, 2015/05/19) */
We have removed the deposit that was assessed to customer's account based on she is now current with her bill and her length of time at residenceCustomer understands can be charged another deposit if payments are late againWe will
close this complaint, thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted
Initial Business Response /* (1000, 6, 2015/03/02) */
We have contacted the customer and addressed their concerns and the issue has been resolvedPlease let me know if you have additional questionsThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/03/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have been contacted but no work has been doneplease don't close this complaint until the work is completei have been trying to get this resolved since june I have been told time after time that the work will be done but no work has been done, that is the very reason I contacted Revdex.comuntil the work is done I request the complaint remain openthank you
Final Business Response /* (4000, 14, 2015/03/31) */
We contacted the customer again to address her concernOur Vegetation Department worked with the customer to resolve the issueWe are closing the complaint
Initial Business Response /* (1000, 5, 2014/06/17) */
The refund check will be mailed today and we will mail it to *** *** ** *** Atlanta, GA XXXXXI left *** *** a voice mailThank you
Initial Business Response /* (1000, 7, 2016/04/13) */
We contacted the customer and addressed her concernsThe customer is now satisfied and the issue is now resolvedPlease let me know if you have additional questions
Initial Business Response /* (1000, 8, 2014/12/04) */
We have reviewed this complaint and agree to only bill *** *** starting from October 1, This is the time her tenant had moved inThank you
Initial Business Response /* (1000, 5, 2015/03/16) */
Duke Energy removed the deposit due to the customer receiving a letter stating that she would not be charged a deposit at this time
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
A representative contacted me promptlyShe was kind and seemed to understand the situation and why it was misleading to meShe stated that the letter was sent in error and requested that I fax her a copy of the lettershe called me within hours of receiving the letter with the resolution that I requested
Initial Business Response /* (1000, 6, 2016/09/22) */
We contacted the customer and addressed her concern and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 5, 2014/03/12) */
We received the complaint above and are investigatingWe attempted to contact the customer to discuss but he was unavailable
We left him a voice mail with our information and will update the records once we talk to the customer
Initial Business Response /* (1000, 10, 2016/03/21) */
Contact Name and Title: Karen H***
Contact Phone: ***
Contact Email: ***@duke-energy.com
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have
additional questions
Initial Business Response /* (1000, 5, 2014/08/27) */
Good morning,
We reviewed the complaint below and are investigatingWe attempted to contact the customer to discuss, but the customer was unavailable
A voice was left and the complaint will be updated once we talk to the
customerPlease let us know if you have any question while we waitThank you
*** ***
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Duke Energy is not able to make payment arrangements on a closed accountThe guarantor signed a paper stating that they would be responsible for up to the deposit amount which was $We will not be removing the $from the guarantor's accountWe will close this complaint
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have any additional questions.
Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ We explained why the old bill was transferred to her account, offered a 6 month payment arrangement. Customer said would call back Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/06) */ (The consumer indicated he/she DID NOT... accept the response from the business.) No because,I never called to start services at that location and they are telling me the they were given my name but cannot provide a recording of the call. One agent told me they had the recording once provided an account number. But when once provided the account number they still would not provide me with the recording. I was informed that my name was never given to be added to any bill, only stayed there for a few months.Also where there was never a bill in my name. I also asked if my friend who started the services is being penalized or have a collection against them they replied no,they transferred everything in my name as full responsibility. That is obscured. And then only offer 6 months to payback someone else's debt on top of my regular monthly bill.The responsible party called and stated they never gave my name Final Consumer Response / [redacted] (4200, 11, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are saying that they are holding all parties responsible but are wanting me to pay the entire 1600.00 and within just six months, on top of my regular monthly bill. The responsible party whom started the account accepted full responsibility and asked to be set up on payments and they refused. Somehow I l, who never started services is who they are holding responsible for paying.I because I did stay there not as a roommate but in distress, I accept some but not all. I am willing to pay but not 1600.00 for someone else's bill Final Business Response / [redacted] (4000, 16, 2014/09/17) */ Good morning, On July 29, 2014 we reached an agreement with the customer and she is satisfied. This complaint is closed in our database, we regret the inconvenience. Please let us know if you additional questions, thank you. [redacted]
Initial Business Response / [redacted] (1000, 9, 2014/03/21) */ We received the complaint above and are investigating. We will update the complaint once we have gathered all the infoemation. Please let us know if you have questions in the meantime. Thank you. ***
Initial Business Response / [redacted] (1000, 7, 2016/03/03) */ We have contacted the customer and addressed her concerns and the customer is satisfiedPlease let me know if you have additional questions Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a call from a helpful Duke representative yesterdayShe indicated that the collections reporting would be removed within daysIf this is completed, I will be satisfied with the response from DukeThank You
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Contact Name and Title: Cynthia T [redacted] ,ConsAffa Contact Phone: [redacted] Contact Email: [redacted] @duke-energy.com Duke Energy has followed up on the customer's complaint and request and the issue has been resolved. The... customer was contacted with the resolution and is satisfied with the results. The customer will contact me directly if further questions regarding this concern. Based on the results and the customer's response, Duke Energy is closing this case. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with Cynthia from the Customer Relations department the day after I filed my complaint. She told me that she saw the record of my original phone call to cancel the service on 7/21 and listened to the call. My money for August was refunded. I am annoyed, however, because when I called Duke originally about this complaint the customer service agent told me that they don't have a way to track phone calls and I was out of luck with nothing that could be done. She's either unaware of the fact that they do track calls or she lied, possibly at the direction of management. Whatever the situation, I am glad that this was resolved and thank you to Cynthia in the Customer Relations department for handling this promptly and professionally.
Initial Business Response / [redacted] (1000, 6, 2016/05/27) */ We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response / [redacted] (1000, 5, 2014/02/18) */ Duke Energy has recalled this account from the collection agency and sent the customer a copy of the final billCustomer paid the final bill and the collection agency has been notified, as well as instructed to remove any information from their credit reportDuke Energy contacted the customer 2/13/and left a message for the customer advising this information
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ Investigated and found that the meter at location malfunctioned (stopped) for about three months where the customer only paid "basic facility charge" (just the right to have electric service on, not for any usage) We understand that the customer is not at fault for the failure of the equipment, however we are a regulated company and regulation states that customers must pay for service rendered/used The customer has been at the same location since which gives Duke Energy enough historical data to estimate the customer usage for the time that the meter malfunctioned I attempted to contact the customer to discuss, but he was unavailable, I left him a voice mail with my information and will update the complaint once I speak with the consumerPlease let me know if you have additional questions, thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) These charges are unsubstantiated! An estimate, no matter what the historical data, is not PROOFI also think these charges are grossly overestimatedThe bills I received in the months leading up to the meter malfunction (April, May, and June) and the one legitimate bill I have received since the meter was replaced have consistantly been atleast $less than the estimated chargesI can agree that I probably do owe about $per each of the months that the meter was broken (July, August, and September)That is a total of $300.00, not $Why did it take months for the meter to be fixed anyway? I think Duke Energy abuses their powerSince they are the only energy provider in the area, they over charge customers knowing that the customer cannot leave Duke Energy's service for another providerIf Duke Energy will not agree to reduce the estimated charges to an appropriate $total, my next course of action will be filing a complaint with the Utilities Commission, and contacting my Congressman Final Business Response / [redacted] (4000, 21, 2014/11/24) */ I apologize for the confusion as I get the dates mixed upThe actual dates are May - June 27, June 27- July 30, July - Aug 28, and Aug - Oct We will also send a month billing history to the customerThank you Final Consumer Response / [redacted] (4200, 23, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid $toward the balanceI still don't think these charges are right or fairThere is no solid proof as to what amount of power was or was not usedI don't think basing charges on last years usage is an acurrate practiceWe had a fairly mild summer this year, my family and I were away a lot, and we have taken measures that should help reduce our power usageI understand you need to be paid for your services, but I also think you need to take some responsibility for your faulty equipment and shady billing practices(Why wasn't my meter fixed in a timely manner?) I will not pay more, nor will I let this complaint close until I have a detailed, updated bill and the month summaryYou should be able to provide this information within days
Initial Business Response /* (1000, 7, 2014/10/23) */
Good morning,
We contacted the customer and addressed her concerns, she is now satisfiedPlease let us know if you have any questionThank you
*** ***
Initial Business Response /* (1000, 5, 2015/05/19) */
We have removed the deposit that was assessed to customer's account based on she is now current with her bill and her length of time at residenceCustomer understands can be charged another deposit if payments are late againWe will
close this complaint, thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted
Initial Business Response /* (1000, 6, 2015/03/02) */
We have contacted the customer and addressed their concerns and the issue has been resolvedPlease let me know if you have additional questionsThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/03/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have been contacted but no work has been doneplease don't close this complaint until the work is completei have been trying to get this resolved since june I have been told time after time that the work will be done but no work has been done, that is the very reason I contacted Revdex.comuntil the work is done I request the complaint remain openthank you
Final Business Response /* (4000, 14, 2015/03/31) */
We contacted the customer again to address her concernOur Vegetation Department worked with the customer to resolve the issueWe are closing the complaint
Initial Business Response /* (1000, 5, 2014/06/17) */
The refund check will be mailed today and we will mail it to *** *** ** *** Atlanta, GA XXXXXI left *** *** a voice mailThank you
Initial Business Response /* (1000, 7, 2016/04/13) */
We contacted the customer and addressed her concernsThe customer is now satisfied and the issue is now resolvedPlease let me know if you have additional questions
Initial Business Response /* (1000, 8, 2014/12/04) */
We have reviewed this complaint and agree to only bill *** *** starting from October 1, This is the time her tenant had moved inThank you
Initial Business Response /* (1000, 5, 2015/03/16) */
Duke Energy removed the deposit due to the customer receiving a letter stating that she would not be charged a deposit at this time
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
A representative contacted me promptlyShe was kind and seemed to understand the situation and why it was misleading to meShe stated that the letter was sent in error and requested that I fax her a copy of the lettershe called me within hours of receiving the letter with the resolution that I requested
Initial Business Response /* (1000, 6, 2016/09/22) */
We contacted the customer and addressed her concern and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 5, 2014/03/12) */
We received the complaint above and are investigatingWe attempted to contact the customer to discuss but he was unavailable
We left him a voice mail with our information and will update the records once we talk to the customer
Initial Business Response /* (1000, 10, 2016/03/21) */
Contact Name and Title: Karen H***
Contact Phone: ***
Contact Email: ***@duke-energy.com
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have
additional questions
Initial Business Response /* (1000, 5, 2014/08/27) */
Good morning,
We reviewed the complaint below and are investigatingWe attempted to contact the customer to discuss, but the customer was unavailable
A voice was left and the complaint will be updated once we talk to the
customerPlease let us know if you have any question while we waitThank you
*** ***