Initial Business Response /* (1000, 5, 2015/02/05) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have any additional questions.
Initial Business Response /* (1000, 5, 2015/07/20) */
Customer has already filed claim and it was denied due to the damage was not caused by Duke Energy or [redacted] A denial letter was sent to the customer on June 9, 2015. Duke Energy did not see any ruts or yard damage...
when we visited the site on April 20, 2015. Any further claims regarding this will be denied. We are closing this complaint. Thank you.
Initial Business Response /* (1000, 6, 2016/09/20) */
Duke Energy has contacted the customer and informed records reviewed and verified service request received on 8/1/16 to end service on 8/18/16. The customer is in agreement with the information shared and satisfied the billing is...
correct. Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (2000, 8, 2016/09/21) */
After further investigation, I realize that this was an error on my part and there was no error in billing. Please dismiss the complaint.
Initial Business Response /* (1000, 5, 2015/04/13) */
The customer is requesting service to a new install of a mobile home. Duke Energy went to connect the service on 4/9/15 however the pole that the meter sets on is rotten and we are unable to safely set a meter. The customer has been...
advised that a licensed electrician will need to set a new meter pole. The pole is the customer's property so therefore the customer's responsibility. Duke Energy is now waiting to hear that the pole has been replaced. The customer can file a claim for reimbursement by calling [redacted] at X-XXX-XXX-XXXX. They will review the claim and make a decision. Also the 3 business days that we ask for to complete requests does not mean the power will be on in 3 business days.The request will be completed in 3 business days. Many times obligations need to be fullfilled before power is connected, for example deposits, past due bills, inspections and in this case a pole that needs to be replaced. Thank you.
Initial Business Response /* (1000, 6, 2016/03/09) */
We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2016/08/04) */
Duke Energy received authorization from the Duke Energy account holder to speak with the mother regarding the billing concern. We explained the billing is actual consumption from meter readings obtained during regular meter reading dates....
The mobile meter reading is recorded for billing monthly. The mobile read meter at this location does not record daily readings. We explained how the malfunction of equipment in operation can contribute to increased usage up to the date the equipment stops working. We discussed and compared previous history for the relative time period. The customer agreed and understand but wanted the specific readings for the dates in question. The customer appreciated the call and follow up. Duke Energy will close the complaint based on information provided to customer.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not able to receive a new reading of the meter for the ten period I questioned--a two-week period from May 25 thru June 9th since Duke power said it was not possible to re-read the meter. So my hands are tied as far as receiving the requested information. I gave up at this point.
Initial Business Response /* (1000, 5, 2015/04/16) */
We have attempted to call the customer 3 different occassions at XXX XXX XXXX and XXX XXX XXXX both numbers will not allow message to be left. We are closing this complaint due to no response.
Initial Business Response /* (1000, 9, 2014/03/21) */
We received the complaint above and are investigating. We will update the complaint once we have gathered all the infoemation. Please let us know if you have questions in the meantime. Thank you.
[redacted]
Initial Business Response /* (1000, 11, 2015/10/16) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/20) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
Duke Power did the right thing. I will not loose my deposit. I am satisfied with the resolution and impressed how quickly Duke responded. Thank You.
Initial Business Response /* (1000, 5, 2014/03/11) */
we received the complaint above and are investigating. We will contact the customer to discuss once the investigation concludes. Please let us know if you have any questions. Thank you.
[redacted]
Initial Business Response /* (1000, 5, 2016/08/10) */
Duke Energy has followed up with the customer and apologized for the delay and inconvenience with the refund check that was returned as undeliverable. Duke Energy has applied the refund check to the Duke Energy account as requested by the...
customer. We appreciate the customer's patience as this issue was resolved. The customer is satisfied with the resolution and appreciated the follow up. Based on this resolution Duke Energy will close the Revdex.com.
Initial Business Response /* (1000, 6, 2016/05/27) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2014/07/08) */
We are investigating and will contact the customer when we know more of his concern. Please let us know if you have any question in the meantime, thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/07/09)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a good first step, but I would need to wait until the issues pointed out are resolved before accepting the response. My assumption being that accepting the response would close this issue.
Final Business Response /* (4000, 15, 2014/09/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XX-XXX
Contact Email: [redacted]@duke-energy.com
Good morning,
I investigated and found out that the worked was completed, except for a part that needs another utility to move or relocate some cables.
I attempted to contact Mr. [redacted] to discuss and see if there is additional work needed to complete his request, but he was unavailable.
I left him a voice mail with my information and will provide a final answer once he calls back. Please let me know if you have any additional question, thank you.
Initial Business Response /* (1000, 9, 2016/11/14) */
We have attempted to call the customer 3 different occasions at [redacted] with no responses. We are closing the complaint due to no response.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/15) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
Calls have been during my working hours, and no attempt made to call me after my working hours. I am available after 4pm each day.
Final Business Response /* (4000, 13, 2016/11/16) */
We contacted the customer and addressed their concerns. We explained our process and apologized for in inconvenience. We are closing the complaint.
Final Consumer Response /* (4200, 15, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Duke Energy Customer Service Agent who contacted me was still making promises that Duke Energy can't keep. As I was told on September of 2015, Duke Energy would allow customers to change their payment date in 2016. Now Duke says that this will be available in 2017. Again they say what ever is convienent at the time and will not take responsibility for their mistakes. Still disappointed in what use to be a great company.
Initial Business Response /* (1000, 6, 2016/07/25) */
We have attempted to call the customer multiple times with no response back. An email has also been sent with contact information. We are closing the complaint due to no response.
Initial Business Response /* (1000, 7, 2014/03/06) */
We investigated and here is our findings:
The credit card holder called to report a payment made to a Duke account as fraudulent. It was later discovered that the payment was legitimate.
At this point, all we are asking from this...
customer is contact her bank and have them reverse the fraud claim they file when the report was made.
Unfortunately until that information is received, we cannot remove the block. The customer has been made aware of the action item.
We regret the inconvenience and look forward to answer any question she may have. Please let us know if you have additional questions, thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bank has made the reversal and when I spoke to mrs Faulk she indicated that she seen it but could not except it because my acct number wasn't on there so the bank resubmitted the payment with my acct number and the bank has spoken to duke power several times to get this cleared and they still have done nothing to fix it they will not respond to my calls nor return calls like they say they will.
Final Business Response /* (4000, 17, 2014/06/12) */
We verified that the account credit status has been corrected as oh 04/10/2014. Ms. [redacted] is able to pay with credit cards with no problem.
I attempted to contact her to verify she knows about the resolution but she was unavailable and her cell phone was full and would not accept any voice mails.
We consider this matter closed, please let me know if you have additional questions. Thank you.
[redacted]
Initial Business Response /* (1000, 9, 2016/02/12) */
We contacted the customer and addressed their concerns, the issue has been resolved. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2016/10/27) */
Duke Energy has contacted the customer and the issue has been resolved. Revdex.com closed based on the resolution to the customer's satisfaction.
Initial Business Response /* (1000, 5, 2014/08/07) */
Duke Energy is not able to make payment arrangements on a closed account. The guarantor signed a paper stating that they would be responsible for up to the deposit amount which was $250.00. We will not be removing the $250.00 from the...
guarantor's account. We will close this complaint.
Initial Business Response /* (1000, 10, 2016/11/08) */
Duke Energy spoke with the customer and apologized for the error with the deposit letter. The customer was informed a deposit was required based on credit establishment guidelines. Based on the incorrect information provided to the...
customer, the decision was made to waive the deposit billed to the account. The customer appreciated the follow up and is satisfied with the resolution. Revdex.com closed based on the resolution.
Initial Business Response /* (1000, 5, 2015/02/05) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have any additional questions.
Initial Business Response /* (1000, 5, 2015/07/20) */
Customer has already filed claim and it was denied due to the damage was not caused by Duke Energy or [redacted] A denial letter was sent to the customer on June 9, 2015. Duke Energy did not see any ruts or yard damage...
when we visited the site on April 20, 2015. Any further claims regarding this will be denied. We are closing this complaint. Thank you.
Initial Business Response /* (1000, 6, 2016/09/20) */
Duke Energy has contacted the customer and informed records reviewed and verified service request received on 8/1/16 to end service on 8/18/16. The customer is in agreement with the information shared and satisfied the billing is...
correct. Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (2000, 8, 2016/09/21) */
After further investigation, I realize that this was an error on my part and there was no error in billing. Please dismiss the complaint.
Initial Business Response /* (1000, 5, 2015/04/13) */
The customer is requesting service to a new install of a mobile home. Duke Energy went to connect the service on 4/9/15 however the pole that the meter sets on is rotten and we are unable to safely set a meter. The customer has been...
advised that a licensed electrician will need to set a new meter pole. The pole is the customer's property so therefore the customer's responsibility. Duke Energy is now waiting to hear that the pole has been replaced. The customer can file a claim for reimbursement by calling [redacted] at X-XXX-XXX-XXXX. They will review the claim and make a decision. Also the 3 business days that we ask for to complete requests does not mean the power will be on in 3 business days.The request will be completed in 3 business days. Many times obligations need to be fullfilled before power is connected, for example deposits, past due bills, inspections and in this case a pole that needs to be replaced. Thank you.
Initial Business Response /* (1000, 6, 2016/03/09) */
We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2016/08/04) */
Duke Energy received authorization from the Duke Energy account holder to speak with the mother regarding the billing concern. We explained the billing is actual consumption from meter readings obtained during regular meter reading dates....
The mobile meter reading is recorded for billing monthly. The mobile read meter at this location does not record daily readings. We explained how the malfunction of equipment in operation can contribute to increased usage up to the date the equipment stops working. We discussed and compared previous history for the relative time period. The customer agreed and understand but wanted the specific readings for the dates in question. The customer appreciated the call and follow up. Duke Energy will close the complaint based on information provided to customer.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not able to receive a new reading of the meter for the ten period I questioned--a two-week period from May 25 thru June 9th since Duke power said it was not possible to re-read the meter. So my hands are tied as far as receiving the requested information. I gave up at this point.
Initial Business Response /* (1000, 5, 2015/04/16) */
We have attempted to call the customer 3 different occassions at XXX XXX XXXX and XXX XXX XXXX both numbers will not allow message to be left. We are closing this complaint due to no response.
Initial Business Response /* (1000, 9, 2014/03/21) */
We received the complaint above and are investigating. We will update the complaint once we have gathered all the infoemation. Please let us know if you have questions in the meantime. Thank you.
[redacted]
Initial Business Response /* (1000, 11, 2015/10/16) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/20) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
Duke Power did the right thing. I will not loose my deposit. I am satisfied with the resolution and impressed how quickly Duke responded. Thank You.
Initial Business Response /* (1000, 5, 2014/03/11) */
we received the complaint above and are investigating. We will contact the customer to discuss once the investigation concludes. Please let us know if you have any questions. Thank you.
[redacted]
Initial Business Response /* (1000, 5, 2016/08/10) */
Duke Energy has followed up with the customer and apologized for the delay and inconvenience with the refund check that was returned as undeliverable. Duke Energy has applied the refund check to the Duke Energy account as requested by the...
customer. We appreciate the customer's patience as this issue was resolved. The customer is satisfied with the resolution and appreciated the follow up. Based on this resolution Duke Energy will close the Revdex.com.
Initial Business Response /* (1000, 6, 2016/05/27) */
We contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2014/07/08) */
We are investigating and will contact the customer when we know more of his concern. Please let us know if you have any question in the meantime, thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/07/09)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a good first step, but I would need to wait until the issues pointed out are resolved before accepting the response. My assumption being that accepting the response would close this issue.
Final Business Response /* (4000, 15, 2014/09/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XX-XXX
Contact Email: [redacted]@duke-energy.com
Good morning,
I investigated and found out that the worked was completed, except for a part that needs another utility to move or relocate some cables.
I attempted to contact Mr. [redacted] to discuss and see if there is additional work needed to complete his request, but he was unavailable.
I left him a voice mail with my information and will provide a final answer once he calls back. Please let me know if you have any additional question, thank you.
Initial Business Response /* (1000, 9, 2016/11/14) */
We have attempted to call the customer 3 different occasions at [redacted] with no responses. We are closing the complaint due to no response.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/15) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
Calls have been during my working hours, and no attempt made to call me after my working hours. I am available after 4pm each day.
Final Business Response /* (4000, 13, 2016/11/16) */
We contacted the customer and addressed their concerns. We explained our process and apologized for in inconvenience. We are closing the complaint.
Final Consumer Response /* (4200, 15, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Duke Energy Customer Service Agent who contacted me was still making promises that Duke Energy can't keep. As I was told on September of 2015, Duke Energy would allow customers to change their payment date in 2016. Now Duke says that this will be available in 2017. Again they say what ever is convienent at the time and will not take responsibility for their mistakes. Still disappointed in what use to be a great company.
Initial Business Response /* (1000, 6, 2016/07/25) */
We have attempted to call the customer multiple times with no response back. An email has also been sent with contact information. We are closing the complaint due to no response.
Initial Business Response /* (1000, 7, 2014/03/06) */
We investigated and here is our findings:
The credit card holder called to report a payment made to a Duke account as fraudulent. It was later discovered that the payment was legitimate.
At this point, all we are asking from this...
customer is contact her bank and have them reverse the fraud claim they file when the report was made.
Unfortunately until that information is received, we cannot remove the block. The customer has been made aware of the action item.
We regret the inconvenience and look forward to answer any question she may have. Please let us know if you have additional questions, thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bank has made the reversal and when I spoke to mrs Faulk she indicated that she seen it but could not except it because my acct number wasn't on there so the bank resubmitted the payment with my acct number and the bank has spoken to duke power several times to get this cleared and they still have done nothing to fix it they will not respond to my calls nor return calls like they say they will.
Final Business Response /* (4000, 17, 2014/06/12) */
We verified that the account credit status has been corrected as oh 04/10/2014. Ms. [redacted] is able to pay with credit cards with no problem.
I attempted to contact her to verify she knows about the resolution but she was unavailable and her cell phone was full and would not accept any voice mails.
We consider this matter closed, please let me know if you have additional questions. Thank you.
[redacted]
Initial Business Response /* (1000, 9, 2016/02/12) */
We contacted the customer and addressed their concerns, the issue has been resolved. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2016/10/27) */
Duke Energy has contacted the customer and the issue has been resolved. Revdex.com closed based on the resolution to the customer's satisfaction.
Initial Business Response /* (1000, 5, 2014/08/07) */
Duke Energy is not able to make payment arrangements on a closed account. The guarantor signed a paper stating that they would be responsible for up to the deposit amount which was $250.00. We will not be removing the $250.00 from the...
guarantor's account. We will close this complaint.
Initial Business Response /* (1000, 10, 2016/11/08) */
Duke Energy spoke with the customer and apologized for the error with the deposit letter. The customer was informed a deposit was required based on credit establishment guidelines. Based on the incorrect information provided to the...
customer, the decision was made to waive the deposit billed to the account. The customer appreciated the follow up and is satisfied with the resolution. Revdex.com closed based on the resolution.