Initial Business Response /* (1000, 8, 2016/01/04) */
This issue has been resolved via Revdex.com# XXXXXXXXA satisfactory resolution has been offered to the customer
Initial Business Response /* (1000, 5, 2014/02/17) */
We reviewed the complaint from Mr*** and found out that he is enrolled in E-bill programAll communications are sent electronically (bills, notices, etc.)Mr*** also makes payments online, which means that he is able to see
past due balance and disconnect notices online
On January 3rd we sent him (regular mail) an urgent notification informing him that a payment was needed not later than January the 8th otherwise service would be interrupted on 01/
We never got the payment and hence service was disconnected
As far as the deposit is concerned, we have a credit policy stating that customers who are later 2-times in a months period may be assessed a security deposit if one does not exist on the accountThe deposit condition was notified several times in his bill through last year (7/11, 8/13, 9/13, 9/13)
We regret the inconvenience and are unable to remove the depositWe will refund the deposit when Mr***'s account goes current and has no more than late payments within a months period
In the meantime, we will pay a 3.5% yearly on the deposit for as long as we hold the depositPlease let us know if you have questions, thank you
*** ***
Initial Business Response /* (1000, 5, 2015/02/16) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questionsThank you
Initial Business Response /* (1000, 5, 2014/01/30) */
We received the above complaint and are investigatingWe will contact the customer to discuss once we get the detailsPlease let us know if you have questions in the meantimeThank you
*** ***
Initial Business Response /* (1000, 6, 2015/08/20) */
We contacted the customer and addressed her concerns, we provided the phone number to our claims department for her to submit her claimPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000,
9, 2015/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/08/20) */
We are investigating and will update as soon as possible, thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how
long do it take to investigate this matter, I received a call from *** from Duke energy on 8/she left a voice-mail stating that she would be investigating this matter and it would take a couple of days, so I gave her the time she requestedon 8/i spoke with *** from Duke and she told me that she was waiting on a call from a meter supervisor and she would give me a call back
Final Consumer Response /* (3000, 16, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this decisionMy apartment manager had someone here before to check the air conditioner, it is and has never been anything wrong with it.and yes since the meter was changed yes it has started to go downi feel it was something wrong with the metermy neighbors has not had this problemand I feel if the old meter was working properly why did they change it?
Final Business Response /* (4000, 21, 2014/10/15) */
We are still investigatingWe conatacted the customer and informed that will require more time and she is awareWe will inform the final decision soon, thanks
*** ***
Consumer Response /* (3000, 28, 2014/10/31) */
I have been waiting for *** to call me for about a weeki spoke with *** on 10/14/and he told me that he was going to call me on that following Mondayand he have not called as of 10/30/14, I have been calling *** and leaving messages and he will not call me back
Consumer Response /* (-5, 30, 2014/11/03) */
***Revdex.com received duplicate complaint from consumer, which is merged herein.***
NATURE OF DISPUTE:Compusaton on my eletric bill as *** told me he would do
To whome this may concern I am filing this complaint again due to I have been talking to a couple of people at Duke energythe last person that I talk to was a guy by the name *** on 10/14/and he told me that he was going to look into some things and would give me a call back on 10/20/He has failed to call me back and evertime I call him I leave a message and as of 11/he still have not calledi called him on this dayand still nothingeach and every time that I spoke with someone at Duke I keep a recordon my other complaint I agreed for it to be closed because I felt that *** was going to take care of this matterBut I see that he is going going to handle this matter as he said he wouldI would like to know what is going to be done with this matter and I hate that I closed the first Revdex.com complainti also added some information to the first onei have you to know that since my meter was changed my eletric bill has went down a lotand duke stated that the meter that took replaced was working properlyI still to this day know it was the meter that duke replaced was the cause of my eletric bill being so high
DESIRED RESOLUTION::I would like for Duke enery to caculate the last months overage and give me a refund
2014-11--- More info received from the consumer (Expired 11-03-2014) 10/14/14@
Received a call from *** from Duke in regards to my Revdex.com complaintCalled him back and left message for him to call me back
355pm called *** back from dukeHe stated that he is going to check on some things and will give me a call back on Monday and that he is going to give me a discount but it will not be that much
10/23/
As of this day I have not heard from ***
10/24/14@1003am
Called *** and left a messageWith my phone number @XXX-XXX-XXXX
10/29/14@
Called *** left message for him to call me back
11/03/
Called and left a message for a call back
Business Response /* (4000, 37, 2014/12/04) */
We reviewed the account and I contacted Ms*** to discuss her concernsI agreed to check with Duke's billing group to see if any adjustment for her July and August bills could be granted
Billing conducted another investigation and it was determined that the July and August charges were based on actual usage
We understand that the meter device at her location was replaced; however the replacement came because of a new process of meter replacement for smart meters that the entire company is going through
Billing also determined that the apartment complex replaced some parts of the heating and cooling system of the apartment which may have caused the higher than bills for those monthsAccording to Billing, there will not be any adjustment because the bills were based on actual usage, in other words the usage was not estimated
According to North Carolina Utilities Commission regulations, usage that is not estimated cannot be adjustedI apologize for the delayed response as I have been out of the office working on a special project
I am willing to offer and extended deferred payment arrangement for the remaining balance if the customer needs a DPA and will also offer to remove late charges that were assessed to the accountWe regret the inconvenience; please let us know if you have any additional questions or concernsTank you,
*** ***
Consumer Response /* (4200, 39, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT ACCEPTING THIS BECAUSE I HAVE PAID MY BILL DOWN, AND HOW CAN *** SAY THAT HE WOULD GIVE ME A PERCENTAGE OFF IF HE WASN'TI WAS TOLD THAT ALL THE METERS WERE GOING TO BE CHANGED AS OF THIS DATE THEY HAVE NOT BEEN CHANGEDWHEN MY METER WAS CHANGED MY ELECTRIC BILL STARTED TO GO DOWN, I FELL IT WAS THE METER,I FEEL THAT I WAS LIED TO BY ***, I HAVE CALLED AND LEFT MESSAGES AND HE NEVER CALLED ME BACK.I WANT COMPENSATION FOR THE MONTHS THAT MY BILL WAS HIGHI EXPLAINED TO *** AND *** THAT FOR THE MONTH THAT MY BILL WAS HALF OF THE TIME NO ONE WAS AT MY HOUSE FOR TO HOURS HOW COULD MY BILL BE THAT MUCH FOR ONE MONTHI AM VERY DISAPPOINTED AND UNHAPPY THAT I WAS ROBBED BY DUKE ON THIS MATTER.I HAVE LIVE IN A BIGGER SPACE AND NEVER NEVER HAD A ELECTRIC BILL AS HIGH AS THE ONE THAT I RECEIVEDI UNDERSTAND THAT DUKE HAD TO PAY FOR THAT COLD ASHE SPILL.BUT I SHOULDN'T HAVE TO PAY EXTRA FOR THAT I HAD NOTHING TO DO WITH THATDUKE OVERCHARGES CUSTOMERS BECAUSE THEY ARE THE MAIN SOURCE OF ELECTRIC COMPANYI AM VERY UNHAPPY WITH DUKE ENERGY AND THE LYING EMPLOYEES THAT WORK THERE
Initial Business Response /* (1000, 5, 2014/02/06) */
We investigated Mr*** complaint and attempted to call him to discuss but he was unavailableHis voice mail was full and could not leave a message
A quick look to the account reveals that all bills have been sent to the mailing
address we have on fileWe have not evidence that any of his bills has returned undelivered
I am not sure if Mr*** is complaining about the disconnect notice or getting his bill with enough time to pay it without tardinessBills are due when customers receive them and Duke Energy grants a days grace period to allow customers to pay such bill after they receive itDisconnect orders are issue after a bill is days past due
In this particular case if there was disconnect order that means part of the bill was @ least days past dueWe regret the inconvenience and look forward to answering Mr*** questions
Please let us know if you have any question, thank you
*** ***
Initial Business Response /* (1000, 5, 2015/04/08) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
I accept the updated billing datesHowever I do feel the usage is still incorrect because it shows over a $per day usage increase from last yrWe were in Hawaii during this same time last yrthe heating was left on at 65,light on a timer that only ran hrs at night and dripping waterThis year we were not in the home and everything was left as it was last yrSo I'm not believing the rates have increased That much$per day $per day for the same empty homeBut I am Not going to contact Duke Energy over this because the level of customer service is rated a negative on a scale from 1-I am extremely satisfied with the Revdex.com
Initial Business Response /* (1000, 6, 2014/12/19) */
We spoke with Mrs*** about the issues on her complaintWe have agreed to credit three months billing on the outside lightThe payment agreement had already been updated by customer service to allow the payment to be made on
12/18/We did not find that a deposit was required when the account was establishedMrs*** has my contact information and will follow up with me directly once they locate proof of payment
Initial Consumer Rebuttal /* (3000, 8, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting on bank to forward over a copy of check that was sent to duke energy
Final Business Response /* (4000, 14, 2015/01/15) */
All issues have been resolved except for finding the depositWe have not received the information from the bank that we will need to locate the customer's depositI had asked that it be sent to me so I could investigateMrs*** was unable to tell me what address the bank used to send the informationWe are happy to try to locate the deposit and give them credit if it is due but we will have to have something showing proof that a deposit was paid
Final Consumer Response /* (4200, 16, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank sent this canceled check over to the department and my bank has issued a refund upon the proof they said they didn't receive the fundsBut I am not happy with how they have handled the lightI think they should have the full refund on the outside light they should have notified the customer of the charge and that it was on our billAlso they never sent me any more information or options for paying my bill with a payment agreement since my husband's active duty they careless he wasn't paid until this date as I had proof and they never cared I have children that need heat and foodVery upset with the ignorance of duke energy
Initial Business Response /* (1000, 6, 2016/12/01) */
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 6, 2016/07/08) */
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 7, 2016/03/17) */
We contacted the customer and addressed their concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 9, 2016/03/18) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/09/26) */
We contacted the customer and address her concerns and the customer is now satisfiedplease let me know if you have additional questions
Initial Business Response /* (1000, 5, 2014/02/05) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@duke-energy.com
We reviewed the complaint and investigatedwe verified that the charge off amount was removed from the account on 01/
We
attempted to contact Ms*** to inform but he was unavailableA voice mail was leftwe are closing this complaint as resolved, please let us know if you have questions
*** ***
Initial Business Response /* (1000, 10, 2015/06/02) */
I appreciate Ms*** giving Duke Energy Progress (DEP)an opportunity to resolve her complaint
A DEP Vegetation Management specialist met with Ms*** on June , to discuss the concerns in her letterI understand that it
was agreed by both parties that the stump in her front yard would be cut down as low as possible in order to get it flush with the yardThis was completed yesterday
Initial Consumer Rebuttal /* (3000, 12, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did what they said on June 1, but I still didn't get it stumped, which is what I originally wantedThe claim they don't have a stumper to do the job, is unbelievableI feel I have no choice but to accept what they have doneIf they won't stump, maybe they can compensate me financially to get the job done privately
Final Business Response /* (4000, 14, 2015/06/09) */
Duke Energy does not remove stumps and this has been explained to our customer by our vegetation management specialist as well and the district vegetation management specialist that services her area
Initial Business Response /* (1000, 5, 2016/06/28) */
Duke Energy investigated the payments that were charged back by the bankThe bank returned the initial payments as unauthorizedThe customer was instructed to provide bank letterhead documentation from the bank stating the charge back
was an errorTwo more payments were made on the account creating a credit balanceI spoke with the customer about the credit balanceThe customer said they would contact the bank and call me back about the credit balanceThe following day of 6/23/and 6/24/the last two payments made on the account was charged back eliminating the credit balanceA Duke Energy error has not occurredFollow up required from the bank to resolve the issue with payments returnedThe customer has my contact information if any other questions or concernsDuke Energy closing the Revdex.com based on this resolution
Initial Business Response /* (1000, 6, 2016/08/29) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 7, 2016/03/01) */
We contacted the customer and addressed her concerns, the issue is resolvedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 9, 2016/03/02) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
Initial Business Response /* (1000, 5, 2014/06/09) */
Offered to set up payment arrangements with a $down payment, total balance owed is $1,Customer states would not have any money until Thursday and then could pay $Explained the least amount we could accept is
$We will close this complaint
Initial Business Response /* (1000, 8, 2016/01/04) */
This issue has been resolved via Revdex.com# XXXXXXXXA satisfactory resolution has been offered to the customer
Initial Business Response /* (1000, 5, 2014/02/17) */
We reviewed the complaint from Mr*** and found out that he is enrolled in E-bill programAll communications are sent electronically (bills, notices, etc.)Mr*** also makes payments online, which means that he is able to see
past due balance and disconnect notices online
On January 3rd we sent him (regular mail) an urgent notification informing him that a payment was needed not later than January the 8th otherwise service would be interrupted on 01/
We never got the payment and hence service was disconnected
As far as the deposit is concerned, we have a credit policy stating that customers who are later 2-times in a months period may be assessed a security deposit if one does not exist on the accountThe deposit condition was notified several times in his bill through last year (7/11, 8/13, 9/13, 9/13)
We regret the inconvenience and are unable to remove the depositWe will refund the deposit when Mr***'s account goes current and has no more than late payments within a months period
In the meantime, we will pay a 3.5% yearly on the deposit for as long as we hold the depositPlease let us know if you have questions, thank you
*** ***
Initial Business Response /* (1000, 6, 2016/03/04) */
We contacted the customer and addressed her concerns and the customer is now satisfied
Initial Business Response /* (1000, 5, 2015/02/16) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questionsThank you
Initial Business Response /* (1000, 5, 2014/01/30) */
We received the above complaint and are investigatingWe will contact the customer to discuss once we get the detailsPlease let us know if you have questions in the meantimeThank you
*** ***
Initial Business Response /* (1000, 6, 2015/08/20) */
We contacted the customer and addressed her concerns, we provided the phone number to our claims department for her to submit her claimPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000,
9, 2015/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/08/20) */
We are investigating and will update as soon as possible, thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how
long do it take to investigate this matter, I received a call from *** from Duke energy on 8/she left a voice-mail stating that she would be investigating this matter and it would take a couple of days, so I gave her the time she requestedon 8/i spoke with *** from Duke and she told me that she was waiting on a call from a meter supervisor and she would give me a call back
Final Consumer Response /* (3000, 16, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this decisionMy apartment manager had someone here before to check the air conditioner, it is and has never been anything wrong with it.and yes since the meter was changed yes it has started to go downi feel it was something wrong with the metermy neighbors has not had this problemand I feel if the old meter was working properly why did they change it?
Final Business Response /* (4000, 21, 2014/10/15) */
We are still investigatingWe conatacted the customer and informed that will require more time and she is awareWe will inform the final decision soon, thanks
*** ***
Consumer Response /* (3000, 28, 2014/10/31) */
I have been waiting for *** to call me for about a weeki spoke with *** on 10/14/and he told me that he was going to call me on that following Mondayand he have not called as of 10/30/14, I have been calling *** and leaving messages and he will not call me back
Consumer Response /* (-5, 30, 2014/11/03) */
***Revdex.com received duplicate complaint from consumer, which is merged herein.***
NATURE OF DISPUTE:Compusaton on my eletric bill as *** told me he would do
To whome this may concern I am filing this complaint again due to I have been talking to a couple of people at Duke energythe last person that I talk to was a guy by the name *** on 10/14/and he told me that he was going to look into some things and would give me a call back on 10/20/He has failed to call me back and evertime I call him I leave a message and as of 11/he still have not calledi called him on this dayand still nothingeach and every time that I spoke with someone at Duke I keep a recordon my other complaint I agreed for it to be closed because I felt that *** was going to take care of this matterBut I see that he is going going to handle this matter as he said he wouldI would like to know what is going to be done with this matter and I hate that I closed the first Revdex.com complainti also added some information to the first onei have you to know that since my meter was changed my eletric bill has went down a lotand duke stated that the meter that took replaced was working properlyI still to this day know it was the meter that duke replaced was the cause of my eletric bill being so high
DESIRED RESOLUTION::I would like for Duke enery to caculate the last months overage and give me a refund
2014-11--- More info received from the consumer (Expired 11-03-2014) 10/14/14@
Received a call from *** from Duke in regards to my Revdex.com complaintCalled him back and left message for him to call me back
355pm called *** back from dukeHe stated that he is going to check on some things and will give me a call back on Monday and that he is going to give me a discount but it will not be that much
10/23/
As of this day I have not heard from ***
10/24/14@1003am
Called *** and left a messageWith my phone number @XXX-XXX-XXXX
10/29/14@
Called *** left message for him to call me back
11/03/
Called and left a message for a call back
Business Response /* (4000, 37, 2014/12/04) */
We reviewed the account and I contacted Ms*** to discuss her concernsI agreed to check with Duke's billing group to see if any adjustment for her July and August bills could be granted
Billing conducted another investigation and it was determined that the July and August charges were based on actual usage
We understand that the meter device at her location was replaced; however the replacement came because of a new process of meter replacement for smart meters that the entire company is going through
Billing also determined that the apartment complex replaced some parts of the heating and cooling system of the apartment which may have caused the higher than bills for those monthsAccording to Billing, there will not be any adjustment because the bills were based on actual usage, in other words the usage was not estimated
According to North Carolina Utilities Commission regulations, usage that is not estimated cannot be adjustedI apologize for the delayed response as I have been out of the office working on a special project
I am willing to offer and extended deferred payment arrangement for the remaining balance if the customer needs a DPA and will also offer to remove late charges that were assessed to the accountWe regret the inconvenience; please let us know if you have any additional questions or concernsTank you,
*** ***
Consumer Response /* (4200, 39, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT ACCEPTING THIS BECAUSE I HAVE PAID MY BILL DOWN, AND HOW CAN *** SAY THAT HE WOULD GIVE ME A PERCENTAGE OFF IF HE WASN'TI WAS TOLD THAT ALL THE METERS WERE GOING TO BE CHANGED AS OF THIS DATE THEY HAVE NOT BEEN CHANGEDWHEN MY METER WAS CHANGED MY ELECTRIC BILL STARTED TO GO DOWN, I FELL IT WAS THE METER,I FEEL THAT I WAS LIED TO BY ***, I HAVE CALLED AND LEFT MESSAGES AND HE NEVER CALLED ME BACK.I WANT COMPENSATION FOR THE MONTHS THAT MY BILL WAS HIGHI EXPLAINED TO *** AND *** THAT FOR THE MONTH THAT MY BILL WAS HALF OF THE TIME NO ONE WAS AT MY HOUSE FOR TO HOURS HOW COULD MY BILL BE THAT MUCH FOR ONE MONTHI AM VERY DISAPPOINTED AND UNHAPPY THAT I WAS ROBBED BY DUKE ON THIS MATTER.I HAVE LIVE IN A BIGGER SPACE AND NEVER NEVER HAD A ELECTRIC BILL AS HIGH AS THE ONE THAT I RECEIVEDI UNDERSTAND THAT DUKE HAD TO PAY FOR THAT COLD ASHE SPILL.BUT I SHOULDN'T HAVE TO PAY EXTRA FOR THAT I HAD NOTHING TO DO WITH THATDUKE OVERCHARGES CUSTOMERS BECAUSE THEY ARE THE MAIN SOURCE OF ELECTRIC COMPANYI AM VERY UNHAPPY WITH DUKE ENERGY AND THE LYING EMPLOYEES THAT WORK THERE
Initial Business Response /* (1000, 5, 2014/02/06) */
We investigated Mr*** complaint and attempted to call him to discuss but he was unavailableHis voice mail was full and could not leave a message
A quick look to the account reveals that all bills have been sent to the mailing
address we have on fileWe have not evidence that any of his bills has returned undelivered
I am not sure if Mr*** is complaining about the disconnect notice or getting his bill with enough time to pay it without tardinessBills are due when customers receive them and Duke Energy grants a days grace period to allow customers to pay such bill after they receive itDisconnect orders are issue after a bill is days past due
In this particular case if there was disconnect order that means part of the bill was @ least days past dueWe regret the inconvenience and look forward to answering Mr*** questions
Please let us know if you have any question, thank you
*** ***
Initial Business Response /* (1000, 5, 2015/04/08) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
I accept the updated billing datesHowever I do feel the usage is still incorrect because it shows over a $per day usage increase from last yrWe were in Hawaii during this same time last yrthe heating was left on at 65,light on a timer that only ran hrs at night and dripping waterThis year we were not in the home and everything was left as it was last yrSo I'm not believing the rates have increased That much$per day $per day for the same empty homeBut I am Not going to contact Duke Energy over this because the level of customer service is rated a negative on a scale from 1-I am extremely satisfied with the Revdex.com
Initial Business Response /* (1000, 6, 2014/12/19) */
We spoke with Mrs*** about the issues on her complaintWe have agreed to credit three months billing on the outside lightThe payment agreement had already been updated by customer service to allow the payment to be made on
12/18/We did not find that a deposit was required when the account was establishedMrs*** has my contact information and will follow up with me directly once they locate proof of payment
Initial Consumer Rebuttal /* (3000, 8, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting on bank to forward over a copy of check that was sent to duke energy
Final Business Response /* (4000, 14, 2015/01/15) */
All issues have been resolved except for finding the depositWe have not received the information from the bank that we will need to locate the customer's depositI had asked that it be sent to me so I could investigateMrs*** was unable to tell me what address the bank used to send the informationWe are happy to try to locate the deposit and give them credit if it is due but we will have to have something showing proof that a deposit was paid
Final Consumer Response /* (4200, 16, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank sent this canceled check over to the department and my bank has issued a refund upon the proof they said they didn't receive the fundsBut I am not happy with how they have handled the lightI think they should have the full refund on the outside light they should have notified the customer of the charge and that it was on our billAlso they never sent me any more information or options for paying my bill with a payment agreement since my husband's active duty they careless he wasn't paid until this date as I had proof and they never cared I have children that need heat and foodVery upset with the ignorance of duke energy
Initial Business Response /* (1000, 6, 2016/12/01) */
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 6, 2016/07/08) */
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 7, 2016/03/17) */
We contacted the customer and addressed their concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 9, 2016/03/18) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/09/26) */
We contacted the customer and address her concerns and the customer is now satisfiedplease let me know if you have additional questions
Initial Business Response /* (1000, 5, 2014/02/05) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@duke-energy.com
We reviewed the complaint and investigatedwe verified that the charge off amount was removed from the account on 01/
We
attempted to contact Ms*** to inform but he was unavailableA voice mail was leftwe are closing this complaint as resolved, please let us know if you have questions
*** ***
Initial Business Response /* (1000, 10, 2015/06/02) */
I appreciate Ms*** giving Duke Energy Progress (DEP)an opportunity to resolve her complaint
A DEP Vegetation Management specialist met with Ms*** on June , to discuss the concerns in her letterI understand that it
was agreed by both parties that the stump in her front yard would be cut down as low as possible in order to get it flush with the yardThis was completed yesterday
Initial Consumer Rebuttal /* (3000, 12, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did what they said on June 1, but I still didn't get it stumped, which is what I originally wantedThe claim they don't have a stumper to do the job, is unbelievableI feel I have no choice but to accept what they have doneIf they won't stump, maybe they can compensate me financially to get the job done privately
Final Business Response /* (4000, 14, 2015/06/09) */
Duke Energy does not remove stumps and this has been explained to our customer by our vegetation management specialist as well and the district vegetation management specialist that services her area
Initial Business Response /* (1000, 5, 2016/06/28) */
Duke Energy investigated the payments that were charged back by the bankThe bank returned the initial payments as unauthorizedThe customer was instructed to provide bank letterhead documentation from the bank stating the charge back
was an errorTwo more payments were made on the account creating a credit balanceI spoke with the customer about the credit balanceThe customer said they would contact the bank and call me back about the credit balanceThe following day of 6/23/and 6/24/the last two payments made on the account was charged back eliminating the credit balanceA Duke Energy error has not occurredFollow up required from the bank to resolve the issue with payments returnedThe customer has my contact information if any other questions or concernsDuke Energy closing the Revdex.com based on this resolution
Initial Business Response /* (1000, 6, 2016/08/29) */
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 7, 2016/03/01) */
We contacted the customer and addressed her concerns, the issue is resolvedPlease let me know if you have additional questions
Initial Consumer Rebuttal /* (2000, 9, 2016/03/02) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
Initial Business Response /* (1000, 5, 2014/06/09) */
Offered to set up payment arrangements with a $down payment, total balance owed is $1,Customer states would not have any money until Thursday and then could pay $Explained the least amount we could accept is
$We will close this complaint