Initial Business Response /* (1000, 5, 2015/01/16) */
We will be glad to research this inquiry. We will need either the account number or the service address of the account that is in question. Thank you very much.
Initial Consumer Rebuttal /* (3000, 12, 2015/02/13) */
I...
provided my account # to Duke Energy for research but have not received a response since that time from Duke Energy. This issue IS NOT closed satisfactorily.
Final Business Response /* (4000, 18, 2015/05/05) */
Please have customer provide the address or account number that she is referring to. Thank you.
Initial Business Response /* (1000, 8, 2016/09/30) */
Duke Energy has made several attempts to reach the customer by phone and have left voicemail with contact information for follow up. The customer has not returned the calls. Duke Energy will mail a letter to the customer acknowledging...
receipt of their billing concern and contact information for follow up. Revdex.com closed based on no response from the customer.
Initial Consumer Rebuttal /* (3000, 10, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because my bill is still too high.
Initial Business Response /* (1000, 6, 2015/04/29) */
We have attempted to call the customer 3 different occassions at (XXX)XXX-XXXX with no response. We are closing the complaint due to no response.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/30) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I do not accept this response be because I have not been called by Revdex.com. I was called and left a message by a complaint department and when I called it back it directed me to Duke energy.So if anyone needs to contact me please call back or leave a call back number next time. So that I may return the phone call. If this issue is not resolved my next step will be contacting the utilities commission. Thank you.
Final Business Response /* (4000, 17, 2015/05/13) */
We have made every effort to contact the customer on 4 differnt occassions. On April 20,2015 the voice mail was full, April 23, 2015 we left a detailed voice mail with contact name and number. On April 27 and May 7 we left a message with a female giving her a contact name and number. We have not received any response back from the customer. The customer's account is also being handled by a specialized department she can call during normal business hours. We are closing this complaint due to no response.
Final Consumer Response /* (4200, 19, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they tried to call me in which they did twice but I was unavailable at work. I tried to return their call , it tells me with a automated message to call duke energy and they tell me no person has tried to call me so what am I suppose to do. Their not the ones suffering I am for no reason other than a bunch of hear say where someone called. If nothing g is done my next step will be to go to the utility commission. I rightfully paid my deposit so turn my power back on please.
Initial Business Response /* (1000, 7, 2015/09/08) */
Duke Energy has consulted with the customer;adjustments with correction were made; and the complaint is resolved. The customer has paid the balance due and the balance is zero. Duke Energy will follow up with the collection agency and...
send a letter to the customer. The customer is aware full update may take up to 45 days for completion. Based on contact with the customer and their satisfaction on the resolution, Duke Energy is closing the case.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoken with Cynthia and she was very helpful and accommodating and nice. I am only sorry that it took this course of action to illicit a response from the company. I guess if your in the same situation this route of action will get you a resolution.
Initial Business Response /* (1000, 9, 2015/06/18) */
We spoke with the customer on June 18,2015 and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 6, 2016/02/08) */
Contact Name and Title: Karen H[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@duke-energy.com
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have...
any additional questions.
Initial Consumer Rebuttal /* (2000, 8, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was partnered with on this issue. I felt as I wasn't responsible for fees associated with this issue. I would have like for more of the associated fees to be waived, but the partnering was acceptable.
Initial Business Response /* (1000, 7, 2016/08/29) */
We have contacted the customer and resolved her concerns. Please let me know if you have any additional questions.
Initial Consumer Rebuttal /* (2000, 9, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from...
Initial Business Response /* (1000, 7, 2016/03/03) */
We have contacted the customer and addressed her concerns and the customer is satisfied. Please let me know if you have additional questions.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/04) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
I received a call from a helpful Duke representative yesterday. She indicated that the collections reporting would be removed within 30 days. If this is completed, I will be satisfied with the response from Duke. Thank You.
Initial Business Response /* (1000, 5, 2014/01/17) */
I understand that Ms. [redacted] claims no knowledge of the Installment Payment Program (IPP) that was set-up on her account December 10, 2013. Our records indicate that the caller promised to make a $100.00 down payment toward the $289.12...
balance that was put on the plan; the payment posted December 16, 2014. The IPP was cancelled on January 10, 2014 at the request of the customer. There are no monies to refund because the IPP is a special payment arrangement that this offered to a customer that has a past due balance with the need for additional time to bring the account current. As of January 17, 2014, the account is current and the $238.70 balance is due in full by February 10, 2014.
Initial Business Response /* (1000, 5, 2016/10/11) */
We have contacted the customer and provided the steps to take and the information to follow up with the collection agency regarding the disputed billing. The customer has contact information in case he has other questions or concerns....
Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried contacting the number and website provided by duke and getting no where. I want this off my credit now.
Final Business Response /* (4000, 9, 2016/10/28) */
We are following up on the website issue that the customer is experiencing and why there has been no follow up. We have tried to contact the customer several times to no avail and will continue to try to reach the customer to resolve this issue and concern. Revdex.com closed based on no customer response, even though we will continue to reach out to the customer.
Initial Business Response /* (1000, 7, 2014/03/20) */
We received the complaint above and are investigating. We attempted to contact the customer to discuss but he was unavailable.
We left him a voice mail with our information and will update the records once we talk to the customer....
Please let us know if you have questions, thank you.
[redacted]
Initial Business Response /* (1000, 6, 2016/03/02) */
We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: Cynthia T[redacted],ConsAffa
Contact Phone: [redacted]
Contact Email: [redacted]@duke-energy.com
Duke Energy has followed up on the customer's complaint and request and the issue has been resolved. The...
customer was contacted with the resolution and is satisfied with the results. The customer will contact me directly if further questions regarding this concern. Based on the results and the customer's response, Duke Energy is closing this case.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with Cynthia from the Customer Relations department the day after I filed my complaint. She told me that she saw the record of my original phone call to cancel the service on 7/21 and listened to the call. My money for August was refunded. I am annoyed, however, because when I called Duke originally about this complaint the customer service agent told me that they don't have a way to track phone calls and I was out of luck with nothing that could be done. She's either unaware of the fact that they do track calls or she lied, possibly at the direction of management. Whatever the situation, I am glad that this was resolved and thank you to Cynthia in the Customer Relations department for handling this promptly and professionally.
Initial Business Response /* (1000, 5, 2014/08/19) */
Explained to customer that we are not able to do any billing adjusment from an RS rate to an RE rate. The RE rate starts from the time we are informed that the rate should be changed due to changes made in the home, going from part...
electric to all electric. Was also speaking with her about her brother's account(with his permission) and she had ended the call. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It didn't matter what was discussed with Duke Energy Rep, she was not going to attempt to comprise to satisfy this complaint in some fashion. We did speak about my brother's complaint previous - prior to having his permission - and she wasn't going budge on that either - although Duke clearly made a mistake. Not even attempt to meet in the middle to resolve the issue. I truly thought that's what the Revdex.com was in part for. Additionally, I was never told what her job title was. I would like to speak to someone higher up in the corporate office that will speak to me with respect, as the person I spoke to did not. Lastly, when questioning mistakes Duke made, and there was no other viable reason, the utilities commission was used as an excuse not to reimburse. Regulation to "treat all customer's the same" falls into context with initial billing rates, taxes and surcharges, not customer satisfaction issues and Revdex.com complaints. I have dealt with other companies also regulated by the Utilities Commission but they are and have always been willing to work with their customers. Funny thing - they only have 3 complaints on the Revdex.com.
Initial Business Response /* (1000, 5, 2016/03/27) */
The customer was contacted and the issue has been resolved. Please let me know if you have additional question.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)
Horrible you have to go to this extent to get them to respond.
Initial Business Response /* (1000, 6, 2016/10/31) */
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 8, 2015/01/15) */
We removed the past due bill as a condition for Mr. [redacted] to get service. He will just need to pay the $200.00 deposit and we can transfer the service to his name. Thank you.
Initial Consumer Rebuttal /* (2000, 10, 2015/01/16)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Initial Business Response /* (1000, 5, 2015/01/16) */
We will be glad to research this inquiry. We will need either the account number or the service address of the account that is in question. Thank you very much.
Initial Consumer Rebuttal /* (3000, 12, 2015/02/13) */
I...
provided my account # to Duke Energy for research but have not received a response since that time from Duke Energy. This issue IS NOT closed satisfactorily.
Final Business Response /* (4000, 18, 2015/05/05) */
Please have customer provide the address or account number that she is referring to. Thank you.
Initial Business Response /* (1000, 8, 2016/09/30) */
Duke Energy has made several attempts to reach the customer by phone and have left voicemail with contact information for follow up. The customer has not returned the calls. Duke Energy will mail a letter to the customer acknowledging...
receipt of their billing concern and contact information for follow up. Revdex.com closed based on no response from the customer.
Initial Consumer Rebuttal /* (3000, 10, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because my bill is still too high.
Initial Business Response /* (1000, 6, 2015/04/29) */
We have attempted to call the customer 3 different occassions at (XXX)XXX-XXXX with no response. We are closing the complaint due to no response.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/30) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I do not accept this response be because I have not been called by Revdex.com. I was called and left a message by a complaint department and when I called it back it directed me to Duke energy.So if anyone needs to contact me please call back or leave a call back number next time. So that I may return the phone call. If this issue is not resolved my next step will be contacting the utilities commission. Thank you.
Final Business Response /* (4000, 17, 2015/05/13) */
We have made every effort to contact the customer on 4 differnt occassions. On April 20,2015 the voice mail was full, April 23, 2015 we left a detailed voice mail with contact name and number. On April 27 and May 7 we left a message with a female giving her a contact name and number. We have not received any response back from the customer. The customer's account is also being handled by a specialized department she can call during normal business hours. We are closing this complaint due to no response.
Final Consumer Response /* (4200, 19, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they tried to call me in which they did twice but I was unavailable at work. I tried to return their call , it tells me with a automated message to call duke energy and they tell me no person has tried to call me so what am I suppose to do. Their not the ones suffering I am for no reason other than a bunch of hear say where someone called. If nothing g is done my next step will be to go to the utility commission. I rightfully paid my deposit so turn my power back on please.
Initial Business Response /* (1000, 7, 2015/09/08) */
Duke Energy has consulted with the customer;adjustments with correction were made; and the complaint is resolved. The customer has paid the balance due and the balance is zero. Duke Energy will follow up with the collection agency and...
send a letter to the customer. The customer is aware full update may take up to 45 days for completion. Based on contact with the customer and their satisfaction on the resolution, Duke Energy is closing the case.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoken with Cynthia and she was very helpful and accommodating and nice. I am only sorry that it took this course of action to illicit a response from the company. I guess if your in the same situation this route of action will get you a resolution.
Initial Business Response /* (1000, 9, 2015/06/18) */
We spoke with the customer on June 18,2015 and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 6, 2016/02/08) */
Contact Name and Title: Karen H[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@duke-energy.com
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have...
any additional questions.
Initial Consumer Rebuttal /* (2000, 8, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was partnered with on this issue. I felt as I wasn't responsible for fees associated with this issue. I would have like for more of the associated fees to be waived, but the partnering was acceptable.
Initial Business Response /* (1000, 7, 2016/08/29) */
We have contacted the customer and resolved her concerns. Please let me know if you have any additional questions.
Initial Consumer Rebuttal /* (2000, 9, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)
Initial Business Response /* (1000, 7, 2016/03/03) */
We have contacted the customer and addressed her concerns and the customer is satisfied. Please let me know if you have additional questions.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/04) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
I received a call from a helpful Duke representative yesterday. She indicated that the collections reporting would be removed within 30 days. If this is completed, I will be satisfied with the response from Duke. Thank You.
Initial Business Response /* (1000, 5, 2014/01/17) */
I understand that Ms. [redacted] claims no knowledge of the Installment Payment Program (IPP) that was set-up on her account December 10, 2013. Our records indicate that the caller promised to make a $100.00 down payment toward the $289.12...
balance that was put on the plan; the payment posted December 16, 2014. The IPP was cancelled on January 10, 2014 at the request of the customer. There are no monies to refund because the IPP is a special payment arrangement that this offered to a customer that has a past due balance with the need for additional time to bring the account current. As of January 17, 2014, the account is current and the $238.70 balance is due in full by February 10, 2014.
Initial Business Response /* (1000, 5, 2016/10/11) */
We have contacted the customer and provided the steps to take and the information to follow up with the collection agency regarding the disputed billing. The customer has contact information in case he has other questions or concerns....
Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried contacting the number and website provided by duke and getting no where. I want this off my credit now.
Final Business Response /* (4000, 9, 2016/10/28) */
We are following up on the website issue that the customer is experiencing and why there has been no follow up. We have tried to contact the customer several times to no avail and will continue to try to reach the customer to resolve this issue and concern. Revdex.com closed based on no customer response, even though we will continue to reach out to the customer.
Initial Business Response /* (1000, 7, 2014/03/20) */
We received the complaint above and are investigating. We attempted to contact the customer to discuss but he was unavailable.
We left him a voice mail with our information and will update the records once we talk to the customer....
Please let us know if you have questions, thank you.
[redacted]
Initial Business Response /* (1000, 6, 2016/03/02) */
We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: Cynthia T[redacted],ConsAffa
Contact Phone: [redacted]
Contact Email: [redacted]@duke-energy.com
Duke Energy has followed up on the customer's complaint and request and the issue has been resolved. The...
customer was contacted with the resolution and is satisfied with the results. The customer will contact me directly if further questions regarding this concern. Based on the results and the customer's response, Duke Energy is closing this case.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with Cynthia from the Customer Relations department the day after I filed my complaint. She told me that she saw the record of my original phone call to cancel the service on 7/21 and listened to the call. My money for August was refunded. I am annoyed, however, because when I called Duke originally about this complaint the customer service agent told me that they don't have a way to track phone calls and I was out of luck with nothing that could be done. She's either unaware of the fact that they do track calls or she lied, possibly at the direction of management. Whatever the situation, I am glad that this was resolved and thank you to Cynthia in the Customer Relations department for handling this promptly and professionally.
Initial Business Response /* (1000, 5, 2014/08/19) */
Explained to customer that we are not able to do any billing adjusment from an RS rate to an RE rate. The RE rate starts from the time we are informed that the rate should be changed due to changes made in the home, going from part...
electric to all electric. Was also speaking with her about her brother's account(with his permission) and she had ended the call. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It didn't matter what was discussed with Duke Energy Rep, she was not going to attempt to comprise to satisfy this complaint in some fashion. We did speak about my brother's complaint previous - prior to having his permission - and she wasn't going budge on that either - although Duke clearly made a mistake. Not even attempt to meet in the middle to resolve the issue. I truly thought that's what the Revdex.com was in part for. Additionally, I was never told what her job title was. I would like to speak to someone higher up in the corporate office that will speak to me with respect, as the person I spoke to did not. Lastly, when questioning mistakes Duke made, and there was no other viable reason, the utilities commission was used as an excuse not to reimburse. Regulation to "treat all customer's the same" falls into context with initial billing rates, taxes and surcharges, not customer satisfaction issues and Revdex.com complaints. I have dealt with other companies also regulated by the Utilities Commission but they are and have always been willing to work with their customers. Funny thing - they only have 3 complaints on the Revdex.com.
Initial Business Response /* (1000, 5, 2016/03/27) */
The customer was contacted and the issue has been resolved. Please let me know if you have additional question.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)
Horrible you have to go to this extent to get them to respond.
Initial Business Response /* (1000, 6, 2016/10/31) */
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions.
Initial Business Response /* (1000, 8, 2015/01/15) */
We removed the past due bill as a condition for Mr. [redacted] to get service. He will just need to pay the $200.00 deposit and we can transfer the service to his name. Thank you.
Initial Consumer Rebuttal /* (2000, 10, 2015/01/16)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you