Initial Business Response /* (1000, 5, 2014/07/22) */
Customer has been contacted by our R&I engineer and follow up work has been created to change pole/ arrestors and to clear vinesThank you
Initial Consumer Rebuttal /* (3000, 12, 2014/07/25) */
I did allow the file to be
closed yesterday, but it is raining again this morning and as usual, our power is still outEither the work has not been completed or the root cause has not been foundI am requesting the case be reopened until a permanent solution to this issue is implemented
Final Consumer Response /* (450, 15, 2014/08/05) */
Several engineers have reached out to me since my last notes on this complaint, and it appears that they are diligently trying to resolve the issuesThey have verified that several key changes have been made at the pole from which the power lines run to my transformerThey informed me that in working to implement these changes, they found evidence that confirmed the root cause was a faulty lightning arrestor (now replaced)They have also committed some additional follregarding the number of lines on this single poleThough since this work there has been an additional outage, it was an unrelated issue "upstream" somewhere (all my neighbors were out as well)
All that said, there was a pretty good amount of precipitation today with no outage, so I am inclined to hope that the end of the regular outages are nearI would like to thank the Revdex.com for helping to bring attention and urgency to my problem, and thank Duke Power for fixing the faulty arrestor and for providing frequent updates
Initial Business Response /* (1000, 10, 2016/06/17) */
We have contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 9, 2014/05/08) */
I am not able to respond to this complaint in the normal way. I am not able to open it for some reason. I have attempted to contact the customer 3 different occasions at XXX-XXX-XXXX and there has been no answer and no voicemail. If...
there is a better number to contact her then please let us know, otherwise we will close this complaint. Thank you.
[redacted]
Consumer Affairs Specialist
(XXX)XXX-XXXX
Initial Business Response /* (1000, 6, 2016/04/06) */
Duke Energy has attempted to contact the customer on three different occasions at the phone number provided with no response. We are closing the complaint due to no response.
Initial Business Response /* (1000, 5, 2016/06/01) */
Duke Energy Consumer Affairs spoke with the customer and apologized for the experience with the delay. The customer was informed of the resolution and provided contact information. The incentive delivery should be by end of this week. The...
program manager also called the customer and left a voice mail informing of the resolution and apologizing for the experience they have had with the program. The Program Manager also left contact information should the customer have questions or any further issues. Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/15) */
We have attempted to call the customer on 3 different occassions at XXX XXX-XXXX with no response. We have left our contact information, we are closing the complaint due to no response.
Initial Business Response /* (1000, 5, 2016/06/08) */
Duke Energy contacted the customer and informed the charges were removed with previous Revdex.com complaint received and provided the corrected amount of the bill. Duke Energy reminded the customer a deposit may be required when service...
transferred to new location based on credit established guidelines. Duke Energy is closing the Revdex.com complaint based on resolution and customer satisfaction.
Initial Business Response /* (1000, 5, 2015/01/27) */
Consumer was concerned about past two bills and felt there was a problem with the meter. A meter test was performed 012315 which showed the meter was registering properly.
Initial Business Response /* (1000, 5, 2014/12/30) */
I spoke with Mr. [redacted]. We have tested his meter. The meter tested fine. We have not billed a charge for this. We cannot change the meter at this time since we found it to be working properly. All meters will eventually be changed out to...
AMI meters but this address is not on schedule for a meter change at the present time.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the fact they did not charge me the $40 service fee to check their equipment. However I'm very unsatisfied that she did not offer to adjust my bill or replace the meter even though it's scheduled to be replaced just not in the next couple of months. She would not admit fault on their part but insisted that it was something on my end for example my insulation in my walls was not thick enough or my windows were leaking air etc. She also informed me that they had millions of customers at this time of year everybody liked to complain about their bill being higher. At the end of our call I told her she could have a great day and I guess this will end because apparently they do no wrong and they don't have any bad equipment.
Initial Business Response /* (1000, 6, 2015/01/07) */
I spoke to Mrs. [redacted] and she was going to have her husband call. He has not called back. If Mr. or Mrs. [redacted] still need to speak with Duke Energy they can call me directly at XXX-XXX-XXXX. Thank you.
Initial Consumer...
Rebuttal /* (2000, 8, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied
Initial Business Response /* (1000, 5, 2014/02/18) */
Duke Energy has recalled this account from the collection agency and sent the customer a copy of the final bill. Customer paid the final bill and the collection agency has been notified, as well as instructed to remove any information...
from their credit report. Duke Energy contacted the customer 2/13/14 and left a message for the customer advising this information.
Initial Business Response /* (1000, 8, 2016/03/07) */
We contacted the customer and addressed his concerns and the issue is now resolved. Please let me know if you have additional questions.
Final Consumer Response /* (450, 5, 2014/11/20) */
From: [redacted] (mailto:[redacted]@att.net)
Sent: Thursday, November 20, 2014 10:49 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Regarding the complaint against Duke Energy...
filed yesterday:
I was contacted this morning by phone by a representative. We discussed the options they offered and came to an agreement to raise my monthly bill by $10./month rather than the $22. that they suggested.
Thank you for your prompt attention.
[redacted]
Initial Business Response /* (1000, 12, 2014/01/30) */
We received the above complaint and are investigating. We will contact the customer to discuss once we get the details. Please let us know if you have questions in the meantime. Thank you.
[redacted]
Initial Consumer...
Rebuttal /* (3000, 18, 2014/02/21) */
I'm not sure if my case is closed but I was not able to view where the response from the company for a resolution to my case. I did get a call from them when I was at work but they did not leave a number to contact them back and have yet to call me back.
Final Business Response /* (4000, 20, 2014/02/24) */
Good morning,
As per our previous note, we attempted to contact the customer on 01/30 and left a voice mail with our information and have not heard back from the customer. Our investigation revealed that the customer has been at this location since September of 2013 (5 months). That means this is the first winter that the customer stays at this location.
We review historical data from previous customers at the same location and their bills are in line with this time of the year. However, to ensure our equipment is working properly we ordered a meter test to be conducted on 02/26/14.
Once we get the results we will update this complaint. Please have the customer call us with any question or concern in the meantime. Thank you.
[redacted]
Initial Business Response /* (1000, 6, 2014/08/20) */
Set customer's credit rating back to low assessment, refunded deposit and advised customer to call the company that handles our claims for reimbursement on her losses.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/22) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive a detailed billing statement (by month) for the services that are being charged to my account which was requested in my initial complaint. The 3rd party that handles Duke Energy's claims is difficult to deal with and has passed the buck the first time I tried to settle this issue through them. It took 3 months for someone to take ownership of the problem and then it was not solved satisfactorily.
Final Consumer Response /* (3000, 16, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have continued to request a detailed billing history for my residence [redacted] and it has yet to be provided. The offer presented by the claims department is unacceptable and I provided a response in writing to them.
Final Business Response /* (4000, 18, 2014/09/24) */
Good afternoon,
I heard back from our claims group that an agreement was reached and accepted by the customer.
I also provided Ms. [redacted], via email the billing history she had requested. Please share this information with the customer and let us know if you have further questions or concerns.
Thank you.
[redacted]
Initial Business Response /* (1000, 7, 2014/05/06) */
We received Mr. [redacted]'s payment on 4-4-14 of $136.00. This payment applied to his February bill with a due date of 3-3-14. The late payment charge is valid and will not be removed. Thank you.
Initial Business Response /* (1000, 5, 2016/07/22) */
Duke Energy has contacted the customer and apologized for the experience with an internal problem with our system. The customer is satisfied with the offer of resolution to re-enroll in the home wiring and water line repair program and...
waive the 30 day waiting period. A contractor will contact the customer as soon as possible to schedule a visit for the electrical repairs. Duke Energy is closing the complaint based on this resolution and customer satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/08/21) */
We contacted Ms. [redacted] and discussed her concern. We explained that the meter at her location malfunctioned and the small adjustment made to her account corresponds with the season and with her previous year's usage.
Ms. [redacted] made...
her last payments in June 2014 and prior to the adjustment she had a balance of $25.83. After her adjustment, her current balance is $193, which makes the recent adjustment at about $67 per month or less.
Unfortunately, we are not making any credit adjustment as we feel that after the adjustment she was under billed.
We explained all this to the customer over the phone and she was not satisfied. We regret the inconvenience and are closing this complaint; please let us know if you have any other questions, thank you.
[redacted]
Initial Business Response /* (1000, 5, 2014/06/05) */
We explained why the old bill was transferred to her account, offered a 6 month payment arrangement. Customer said would call back
Initial Consumer Rebuttal /* (3000, 7, 2014/06/06) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
No because,I never called to start services at that location and they are telling me the they were given my name but cannot provide a recording of the call. One agent told me they had the recording once provided an account number. But when once provided the account number they still would not provide me with the recording. I was informed that my name was never given to be added to any bill, only stayed there for a few months.Also where there was never a bill in my name. I also asked if my friend who started the services is being penalized or have a collection against them they replied no,they transferred everything in my name as full responsibility. That is obscured. And then only offer 6 months to payback someone else's debt on top of my regular monthly bill.The responsible party called and stated they never gave my name
Final Consumer Response /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are saying that they are holding all parties responsible but are wanting me to pay the entire 1600.00 and within just six months, on top of my regular monthly bill. The responsible party whom started the account accepted full responsibility and asked to be set up on payments and they refused. Somehow I l, who never started services is who they are holding responsible for paying.I because I did stay there not as a roommate but in distress, I accept some but not all. I am willing to pay but not 1600.00 for someone else's bill
Final Business Response /* (4000, 16, 2014/09/17) */
Good morning,
On July 29, 2014 we reached an agreement with the customer and she is satisfied. This complaint is closed in our database, we regret the inconvenience. Please let us know if you additional questions, thank you.
[redacted]
Initial Business Response /* (1000, 5, 2014/11/11) */
Investigated and found that the meter at location malfunctioned (stopped) for about three months where the customer only paid "basic facility charge" (just the right to have electric service on, not for any usage).
We understand that...
the customer is not at fault for the failure of the equipment, however we are a regulated company and regulation states that customers must pay for service rendered/used.
The customer has been at the same location since 2009 which gives Duke Energy enough historical data to estimate the customer usage for the time that the meter malfunctioned.
I attempted to contact the customer to discuss, but he was unavailable, I left him a voice mail with my information and will update the complaint once I speak with the consumer. Please let me know if you have additional questions, thanks.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These charges are unsubstantiated! An estimate, no matter what the historical data, is not PROOF. I also think these charges are grossly overestimated. The bills I received in the months leading up to the meter malfunction (April, May, and June) and the one legitimate bill I have received since the meter was replaced have consistantly been atleast $100.00 less than the estimated charges. I can agree that I probably do owe about $100.00 per each of the 3 months that the meter was broken (July, August, and September). That is a total of $300.00, not $680.00. Why did it take 3 months for the meter to be fixed anyway? I think Duke Energy abuses their power. Since they are the only energy provider in the area, they over charge customers knowing that the customer cannot leave Duke Energy's service for another provider. If Duke Energy will not agree to reduce the estimated charges to an appropriate $300.00 total, my next course of action will be filing a complaint with the Utilities Commission, and contacting my Congressman.
Final Business Response /* (4000, 21, 2014/11/24) */
I apologize for the confusion as I get the dates mixed up. The actual dates are May 29 - June 27, June 27- July 30, July 30 - Aug 28, and Aug 28 - Oct 2. We will also send a 24 month billing history to the customer. Thank you.
Final Consumer Response /* (4200, 23, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid $250 toward the balance. I still don't think these charges are right or fair. There is no solid proof as to what amount of power was or was not used. I don't think basing charges on last years usage is an acurrate practice. We had a fairly mild summer this year, my family and I were away a lot, and we have taken measures that should help reduce our power usage. I understand you need to be paid for your services, but I also think you need to take some responsibility for your faulty equipment and shady billing practices. (Why wasn't my meter fixed in a timely manner?) I will not pay more, nor will I let this complaint close until I have a detailed, updated bill and the 12 month summary. You should be able to provide this information within 10 days.
Initial Business Response /* (1000, 5, 2014/07/22) */
Customer has been contacted by our R&I engineer and follow up work has been created to change pole/ arrestors and to clear vinesThank you
Initial Consumer Rebuttal /* (3000, 12, 2014/07/25) */
I did allow the file to be
closed yesterday, but it is raining again this morning and as usual, our power is still outEither the work has not been completed or the root cause has not been foundI am requesting the case be reopened until a permanent solution to this issue is implemented
Final Consumer Response /* (450, 15, 2014/08/05) */
Several engineers have reached out to me since my last notes on this complaint, and it appears that they are diligently trying to resolve the issuesThey have verified that several key changes have been made at the pole from which the power lines run to my transformerThey informed me that in working to implement these changes, they found evidence that confirmed the root cause was a faulty lightning arrestor (now replaced)They have also committed some additional follregarding the number of lines on this single poleThough since this work there has been an additional outage, it was an unrelated issue "upstream" somewhere (all my neighbors were out as well)
All that said, there was a pretty good amount of precipitation today with no outage, so I am inclined to hope that the end of the regular outages are nearI would like to thank the Revdex.com for helping to bring attention and urgency to my problem, and thank Duke Power for fixing the faulty arrestor and for providing frequent updates
Initial Business Response /* (1000, 10, 2016/06/17) */
We have contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
Initial Business Response /* (1000, 9, 2014/05/08) */
I am not able to respond to this complaint in the normal way. I am not able to open it for some reason. I have attempted to contact the customer 3 different occasions at XXX-XXX-XXXX and there has been no answer and no voicemail. If...
there is a better number to contact her then please let us know, otherwise we will close this complaint. Thank you.
[redacted]
Consumer Affairs Specialist
(XXX)XXX-XXXX
Initial Business Response /* (1000, 6, 2016/04/06) */
Duke Energy has attempted to contact the customer on three different occasions at the phone number provided with no response. We are closing the complaint due to no response.
Initial Business Response /* (1000, 5, 2016/06/01) */
Duke Energy Consumer Affairs spoke with the customer and apologized for the experience with the delay. The customer was informed of the resolution and provided contact information. The incentive delivery should be by end of this week. The...
program manager also called the customer and left a voice mail informing of the resolution and apologizing for the experience they have had with the program. The Program Manager also left contact information should the customer have questions or any further issues. Revdex.com closed based on this resolution.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/15) */
We have attempted to call the customer on 3 different occassions at XXX XXX-XXXX with no response. We have left our contact information, we are closing the complaint due to no response.
Initial Business Response /* (1000, 5, 2016/06/08) */
Duke Energy contacted the customer and informed the charges were removed with previous Revdex.com complaint received and provided the corrected amount of the bill. Duke Energy reminded the customer a deposit may be required when service...
transferred to new location based on credit established guidelines. Duke Energy is closing the Revdex.com complaint based on resolution and customer satisfaction.
Initial Business Response /* (1000, 5, 2015/01/27) */
Consumer was concerned about past two bills and felt there was a problem with the meter. A meter test was performed 012315 which showed the meter was registering properly.
Initial Business Response /* (1000, 5, 2014/12/30) */
I spoke with Mr. [redacted]. We have tested his meter. The meter tested fine. We have not billed a charge for this. We cannot change the meter at this time since we found it to be working properly. All meters will eventually be changed out to...
AMI meters but this address is not on schedule for a meter change at the present time.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the fact they did not charge me the $40 service fee to check their equipment. However I'm very unsatisfied that she did not offer to adjust my bill or replace the meter even though it's scheduled to be replaced just not in the next couple of months. She would not admit fault on their part but insisted that it was something on my end for example my insulation in my walls was not thick enough or my windows were leaking air etc. She also informed me that they had millions of customers at this time of year everybody liked to complain about their bill being higher. At the end of our call I told her she could have a great day and I guess this will end because apparently they do no wrong and they don't have any bad equipment.
Initial Business Response /* (1000, 6, 2015/01/07) */
I spoke to Mrs. [redacted] and she was going to have her husband call. He has not called back. If Mr. or Mrs. [redacted] still need to speak with Duke Energy they can call me directly at XXX-XXX-XXXX. Thank you.
Initial Consumer...
Rebuttal /* (2000, 8, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied
Initial Business Response /* (1000, 5, 2014/02/18) */
Duke Energy has recalled this account from the collection agency and sent the customer a copy of the final bill. Customer paid the final bill and the collection agency has been notified, as well as instructed to remove any information...
from their credit report. Duke Energy contacted the customer 2/13/14 and left a message for the customer advising this information.
Initial Business Response /* (1000, 8, 2016/03/07) */
We contacted the customer and addressed his concerns and the issue is now resolved. Please let me know if you have additional questions.
Final Consumer Response /* (450, 5, 2014/11/20) */
From: [redacted] (mailto:[redacted]@att.net)
Sent: Thursday, November 20, 2014 10:49 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Regarding the complaint against Duke Energy...
filed yesterday:
I was contacted this morning by phone by a representative. We discussed the options they offered and came to an agreement to raise my monthly bill by $10./month rather than the $22. that they suggested.
Thank you for your prompt attention.
[redacted]
Initial Business Response /* (1000, 12, 2014/01/30) */
We received the above complaint and are investigating. We will contact the customer to discuss once we get the details. Please let us know if you have questions in the meantime. Thank you.
[redacted]
Initial Consumer...
Rebuttal /* (3000, 18, 2014/02/21) */
I'm not sure if my case is closed but I was not able to view where the response from the company for a resolution to my case. I did get a call from them when I was at work but they did not leave a number to contact them back and have yet to call me back.
Final Business Response /* (4000, 20, 2014/02/24) */
Good morning,
As per our previous note, we attempted to contact the customer on 01/30 and left a voice mail with our information and have not heard back from the customer. Our investigation revealed that the customer has been at this location since September of 2013 (5 months). That means this is the first winter that the customer stays at this location.
We review historical data from previous customers at the same location and their bills are in line with this time of the year. However, to ensure our equipment is working properly we ordered a meter test to be conducted on 02/26/14.
Once we get the results we will update this complaint. Please have the customer call us with any question or concern in the meantime. Thank you.
[redacted]
Initial Business Response /* (1000, 6, 2014/08/20) */
Set customer's credit rating back to low assessment, refunded deposit and advised customer to call the company that handles our claims for reimbursement on her losses.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/22) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive a detailed billing statement (by month) for the services that are being charged to my account which was requested in my initial complaint. The 3rd party that handles Duke Energy's claims is difficult to deal with and has passed the buck the first time I tried to settle this issue through them. It took 3 months for someone to take ownership of the problem and then it was not solved satisfactorily.
Final Consumer Response /* (3000, 16, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have continued to request a detailed billing history for my residence [redacted] and it has yet to be provided. The offer presented by the claims department is unacceptable and I provided a response in writing to them.
Final Business Response /* (4000, 18, 2014/09/24) */
Good afternoon,
I heard back from our claims group that an agreement was reached and accepted by the customer.
I also provided Ms. [redacted], via email the billing history she had requested. Please share this information with the customer and let us know if you have further questions or concerns.
Thank you.
[redacted]
Initial Business Response /* (1000, 7, 2014/05/06) */
We received Mr. [redacted]'s payment on 4-4-14 of $136.00. This payment applied to his February bill with a due date of 3-3-14. The late payment charge is valid and will not be removed. Thank you.
Initial Business Response /* (1000, 5, 2016/07/22) */
Duke Energy has contacted the customer and apologized for the experience with an internal problem with our system. The customer is satisfied with the offer of resolution to re-enroll in the home wiring and water line repair program and...
waive the 30 day waiting period. A contractor will contact the customer as soon as possible to schedule a visit for the electrical repairs. Duke Energy is closing the complaint based on this resolution and customer satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/08/21) */
We contacted Ms. [redacted] and discussed her concern. We explained that the meter at her location malfunctioned and the small adjustment made to her account corresponds with the season and with her previous year's usage.
Ms. [redacted] made...
her last payments in June 2014 and prior to the adjustment she had a balance of $25.83. After her adjustment, her current balance is $193, which makes the recent adjustment at about $67 per month or less.
Unfortunately, we are not making any credit adjustment as we feel that after the adjustment she was under billed.
We explained all this to the customer over the phone and she was not satisfied. We regret the inconvenience and are closing this complaint; please let us know if you have any other questions, thank you.
[redacted]
Initial Business Response /* (1000, 5, 2014/06/05) */
We explained why the old bill was transferred to her account, offered a 6 month payment arrangement. Customer said would call back
Initial Consumer Rebuttal /* (3000, 7, 2014/06/06) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
No because,I never called to start services at that location and they are telling me the they were given my name but cannot provide a recording of the call. One agent told me they had the recording once provided an account number. But when once provided the account number they still would not provide me with the recording. I was informed that my name was never given to be added to any bill, only stayed there for a few months.Also where there was never a bill in my name. I also asked if my friend who started the services is being penalized or have a collection against them they replied no,they transferred everything in my name as full responsibility. That is obscured. And then only offer 6 months to payback someone else's debt on top of my regular monthly bill.The responsible party called and stated they never gave my name
Final Consumer Response /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are saying that they are holding all parties responsible but are wanting me to pay the entire 1600.00 and within just six months, on top of my regular monthly bill. The responsible party whom started the account accepted full responsibility and asked to be set up on payments and they refused. Somehow I l, who never started services is who they are holding responsible for paying.I because I did stay there not as a roommate but in distress, I accept some but not all. I am willing to pay but not 1600.00 for someone else's bill
Final Business Response /* (4000, 16, 2014/09/17) */
Good morning,
On July 29, 2014 we reached an agreement with the customer and she is satisfied. This complaint is closed in our database, we regret the inconvenience. Please let us know if you additional questions, thank you.
[redacted]
Initial Business Response /* (1000, 5, 2014/11/11) */
Investigated and found that the meter at location malfunctioned (stopped) for about three months where the customer only paid "basic facility charge" (just the right to have electric service on, not for any usage).
We understand that...
the customer is not at fault for the failure of the equipment, however we are a regulated company and regulation states that customers must pay for service rendered/used.
The customer has been at the same location since 2009 which gives Duke Energy enough historical data to estimate the customer usage for the time that the meter malfunctioned.
I attempted to contact the customer to discuss, but he was unavailable, I left him a voice mail with my information and will update the complaint once I speak with the consumer. Please let me know if you have additional questions, thanks.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These charges are unsubstantiated! An estimate, no matter what the historical data, is not PROOF. I also think these charges are grossly overestimated. The bills I received in the months leading up to the meter malfunction (April, May, and June) and the one legitimate bill I have received since the meter was replaced have consistantly been atleast $100.00 less than the estimated charges. I can agree that I probably do owe about $100.00 per each of the 3 months that the meter was broken (July, August, and September). That is a total of $300.00, not $680.00. Why did it take 3 months for the meter to be fixed anyway? I think Duke Energy abuses their power. Since they are the only energy provider in the area, they over charge customers knowing that the customer cannot leave Duke Energy's service for another provider. If Duke Energy will not agree to reduce the estimated charges to an appropriate $300.00 total, my next course of action will be filing a complaint with the Utilities Commission, and contacting my Congressman.
Final Business Response /* (4000, 21, 2014/11/24) */
I apologize for the confusion as I get the dates mixed up. The actual dates are May 29 - June 27, June 27- July 30, July 30 - Aug 28, and Aug 28 - Oct 2. We will also send a 24 month billing history to the customer. Thank you.
Final Consumer Response /* (4200, 23, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid $250 toward the balance. I still don't think these charges are right or fair. There is no solid proof as to what amount of power was or was not used. I don't think basing charges on last years usage is an acurrate practice. We had a fairly mild summer this year, my family and I were away a lot, and we have taken measures that should help reduce our power usage. I understand you need to be paid for your services, but I also think you need to take some responsibility for your faulty equipment and shady billing practices. (Why wasn't my meter fixed in a timely manner?) I will not pay more, nor will I let this complaint close until I have a detailed, updated bill and the 12 month summary. You should be able to provide this information within 10 days.