Dunes Golf and Beach Club

June 2, 2017   [redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690    RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:  This is in response to the...

above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on May 26, 2017.  [redacted] contacted the Executive office with concerns about her bill. In her complaint, she stated every month she has had issues with her bill and data concerns.  She stated things are constantly being added to her phone that she does not ask for which has resulted in high phone bills. She is requesting a credit and a new phone that works. A review of the account shows Ms. [redacted] had a concern about being charged for long distance services due to an incorrect international plan being added to her account. The issue was addressed and a credit was applied to the account in the amount of $31.52.  There was no interaction with customer services addressing data issues. The Executive office has made multiple attempts to reach [redacted]. [redacted] and have been unsuccessful. This case is now closed. Verizon Wireless feels we have addressed the complainants concern. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Ms. [redacted] has any further questions or concerns, he may contact me directly at [redacted], Extension [redacted] Monday through Friday between the hours of 9:30am-4:00pm Eastern.   Sincerely,   Quanetta H. Executive Relations      CC: [redacted]        [redacted]        [redacted]

Verizon sincerely apologizes for the inconvenience this matter has caused Ms. [redacted]. The Executive office spoke with Ms. [redacted], she was given a $70 credit to cover the overage on her account due to the Travel Pass activity.   Should Ms. [redacted] have any questions regarding this response or...

their concerns, they may contact the undersigned at ###-###-#### between the hours of 8:30am – 5:00pm. Respectfully, Engrid Verizon Executive Office

Upon receipt of the correspondence, Verizon Wireless reviewed the promotions on account number [redacted]  We were able to conclude wireless number ending in [redacted] upgraded to an iPhone 7 on September 22, 2016; however, paid full retail cost for the device.  On June 8, 2017, we...

spoke with Mr. [redacted] and informed him of our findings.  Mr. [redacted] is aware in order to receive the iPhone trade – in promotion, the upgraded device had to be placed on a device payment agreement.  We apologized to Mr. [redacted] for any confusion regarding the matter, and as a measure of good faith, informed him we would issue a recurring credit for the remaining difference of the promotional credits.  Mr. [redacted] is aware he received the promotional credits for 2 months and would received a lump sum credit of $162.48, which is equivalent to $27.08 for 6 months.  Additionally, we informed Mr. [redacted] he would receive a recurring credit of $27.08 for the next 16 months and he was satisfied with the outcome.

[redacted] expressed concerns regarding a device promotion she was advised she would receive at the point of sale. Ms. [redacted] stated she was advised she would receive a monthly recurring credit of $17 for 24 months. In review of the promotion, it required a device to be traded in and a...

monthly recurring credit of $12.50 would be applied for 24 months while in a Device Installment Agreement. We were unable to confirm a device was traded in; therefore, the promotion was not automatically applied. The Executive Office spoke with Ms. [redacted] regarding her concerns has indicated above. She stated she attempted to return her device, but was informed otherwise by the sales representative. To address her concerns, we offered to honor the promotion and applied a monthly recurring credit of $12.50 for the next 19 months. A $62.50 credit was applied for 5 of the 24 months she has not received. Ms. [redacted] accepted this offer and considers this matter resolved.Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly at ###-###-#### Ext [redacted] Monday through Friday between the hours of 8:30 AM and 3:30 PM ET. Sincerely,  Shaneatha B.Executive Relations

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on May 16, 2017.  Upon receipt of this complaint, I completed a review of account number [redacted].[redacted] submitted a Revdex.com complaint stating that her credit report has not...

been updated. Per our previous conversation, I agreed to remove the balance because the equipment was returned. I contacted our Recovery department and a manual updated for deletion of the account from Mr. [redacted] credit report has been completed. A letter confirming the deletion has been sent to the mailing address on file. *Please allow 60 business days for any changes to reflect on the credit report as well as 7 – 10 business days for the credit reporting deletion letter to be received.

I spoke with Mr. [redacted] regarding his concerns.  I apologized for any inconvenience this matter may have caused.  In an effort to bring closure to this matter, I agreed to adjust the current balance on the account.  A credit was applied in the amount of $291.49.  Mr....

[redacted] is satisfied and considers this matter resolved.  Tracy W.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Regards,
Tom C[redacted]

RE: Complainant: [redacted]        Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 05/03/2017.  Upon receipt of this complaint, I...

completed a review of account number [redacted].  In the complaint, [redacted] expressed concerns in regards to a derogatory inquiry reported by Verizon on her credit report.  She is disputing this debt.   After thorough review, our research revealed that account number [redacted] was written off on 02/23/2017 due to an unpaid balance of $325.72.  The current balance is $250.00.   On 05/16/2017, the Executive Office called Ms. [redacted] to discuss her concerns and advise of the findings.  The Executive Office acknowledged all of the payments Ms. [redacted] have made towards her written off balance.  She was advised that Verizon Wireless will continue to provide an update to the credit agencies with the updated balance after the payments. Once the balance is paid in full, we will update her reports as paid in full.  Sincere apologies were expressed for any inconvenience she has endured from our company.  Ms. [redacted] expressed understanding and satisfaction to our discussion.    Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST.   Sincerely,   Cynthia L. Executive Relations

Upon receipt of this complaint, a thorough review was completed. Account Owner, [redacted] expressed her dissatisfaction regarding her negative experience at Premium retailer, Russell Cellular in Tucson, Arizona. Ms. [redacted] mentioned she purchased a screen saver for her iPhone 6S.  The...

Store manager offered to apply the accessory onto her device and later noticed it was applied incorrectly with bubbles and corners that did not adhere properly.  Ms. [redacted] went back to the store location within 5-8 days later for further assistance and was redirected to make a claim with the manufacturer. After speaking with the manufacturer, they advised they were unable to help due to not having the original packaging. Ms. [redacted] later contacted the store manager and was unable to receive additional assistance with this matter. Please accept our sincere apology for any difficulties she has experienced with our company. The experience described by Ms. [redacted] is certainly not a service we aim to provide.  In the interest of resolution and acknowledgement of Ms. [redacted] loyalty with Verizon Wireless, we extended an offer to ship overnight a free iPhone 6S Tempered Glass Screen Protector. Ms. [redacted] accepted the offer and is satisfied with the resolution. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:00 AM and 4:00 PM EST.

The Executive Office was unsuccessful in our attempts to reach Ms. [redacted] to address her account concerns. Account review shows that the security deposit of $125 was applied to the account. The deposit is applied to the account first to go towards any account balances. If there is a credit...

balance after the security deposit is applied to the account, the credit balance will be sent as a refund check to the address we have on file. Ms. [redacted] will receive a refund check within 10-14 business days after her 6/13/2017 bill cycle date if applicable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of the correspondence, Verizon Wireless reviewed the equipment on account number [redacted].  On June 7, 2017, we spoke with Ms. [redacted] [redacted] and informed her of our findings.  We reviewed the equipment replacement and warranty option with Ms. [redacted] and...

as a measure of good faith, offered to send her a certified like – new replacement device for her defective Samsung Galaxy S7 Edge.  Ms. [redacted] accepted the offer and we advised her to send the defective device back and a follow-up would be set to waive any damage device fees accessed.  Ms. [redacted] was satisfied with the outcome.

In an effort to resolve [redacted] [redacted] concerns, a review of his account was completed. As a one time courtesy Verizon Wireless has applied a credit of $526.28 (which has zeroed out the current bill due on the account on June 8). [redacted] [redacted] states that he has been experiencing...

service issues with his device and there is currently a disconnect request pending in our system. A credit of $30 has already been issued by customer service on 05/27/17. Upon disconnection of the account [redacted] [redacted] will receive a final billing invoice with he will be responsible for paying.

I just want to add the issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] contacted the Executive office with a concern about equipment sold to her daughter. In her complaint she stated her daughter was sold a hotspot in which she did not need and her bill increase over $100. After a review of the account, it was noted there were 3 lines on the account....

There were two smartphones and a tablet activated on 1/25/2017. The billing system remarks show the customer contacted customer service on 4/10/2017 to go over her bill. It was noted she was okay with the charges. There were no other contacts about billing. The Executive office has made multiple attempts to reach MS. [redacted] and have been unsuccessful. Based on this information, there is no action being taken on this account. Verizon Wireless feels we have addressed the complainants concern. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Ms. [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 9:30am-4:00pm Eastern. Sincerely, Quanetta H. Executive Relations

Complaint: [redacted]
I am rejecting this response because:The representative that I spoke with did not understand the nature of my complaint, therefore we could not come to a resolution. I have spoken with a supervisor twice and my husband has spoken with the same supervisor once. We are currently working with the current supervisor to come to a resolution.
Regards,
[redacted]

[redacted]   [redacted]               June 01, 2017       [redacted]   Revdex.com of New Jersey   1700 Whitehorse - Hamilton Sq. Rd. Ste D5   Trenton, NJ 08690       RE: Complainant:...

[redacted]         Case Number: [redacted]       Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on date of complaint.   Upon receipt of this complaint, I completed a review of account number [redacted]. Our records indicate the debt was not included in Ms. [redacted] bankruptcy. Ms. [redacted] is encouraged to contact our bankruptcy department at [redacted] Monday – Friday 7:00 AM – 5:00 PM CT to have this matter resolved.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] extension [redacted] Monday through Friday between the hours of 8:00 AM – 5:00 PM ET.   Sincerely, Dennis P. Executive Relations

Complaint: [redacted]
I am rejecting this response because:  Verizon DOES STILL OWE ME INTEREST AND RECONNECT FEES!!!In order to show good faith on my part I went ahead and paid the amount that Verizon said that I owed on my account.  Before doing so I verified with Jamia in the Written Off Dept. that my account would be REINSTATED and my phones would immediately be REACTIVATED and given new phone numbers.  Verizon gave away both of my numbers which I'd had since 2000 less than 30 days after they suspended my service and knowing that I was disputing the amount owed on the account with you (Revdex.com).Well after they took my payment and emailed me proof of that payment they were suppose to connect me to have my phones turned back on and instead hung up on me!!!  I had to call back again to try to get my phones back on as they stated they would.  I spoke to EIGHT people at Verizon yesterday trying to get this resolved. Finally Alea with Customer Care was working on this.  When she tried to turn my phones on the system wouldn't let her and kept telling her to call the Written Off Dept.  They finally told her that I had to establish a new account even though they had just told me that they would be REACTIVATING my account and my phones!!!!   Then they told her they couldn't do anything until my payment cleared.  I paid with my debit card there should of been no waiting for anything to clear.  She told me that she would be calling me today at 10 am. I still have not heard from her.  I again called Verizon back trying to connect with Alea and/or resolve this situation and get my phones back on.  I spoke to six different people today and still got nowhere.  The last person said again that he was putting me on hold to transfer me and hung up instead.This is the runaround, crappy service and LIES that I have been getting from Verizon. One person says one thing and does another.  They are a very fraudulent company.
Regards,
[redacted]

Upon review of the account, two trouble tickets were submitted on November 16, 2015, and May 11, 2016, that confirmed that Ms. [redacted] is in a marginal coverage area. The account remarks show that Ms. [redacted] has spoken with Tech Support on numerous occasions about the...

poor service in her home. However, despite her service issues, her three-month average is 2,824 minutes per month for her line of service ending in [redacted]. The remarks show that Ms. [redacted] was offered a Network Extender at a discounted price to address her concern, but she declined.   I spoke with Ms. [redacted] on May 26, 2017, and apologized for any inconvenience caused by her service issues. I advised her that previous two trouble tickets have confirmed she lives in a marginal coverage area. Another trouble ticket was created to determine if there have been any changes with the coverage in the area.   I discussed the results of the trouble ticket with Ms. [redacted] on June 1, 2017. I advised her it was confirmed she still lives in a marginal coverage area. Ms. [redacted] advised she would like a refund or credit for her past bills. I advised her that the service was still used. I offered her a free Network Extender; however, Ms. [redacted] does not have a ground based high speed internet connection. I advised her she can also port her phone number to another carrier and her early termination fee would be waived. Ms. [redacted] asked for a credit for the $105.56 balance and I agreed. I advised Ms. [redacted] that if she chose to keep her Verizon service then she will continue to be billed her normal monthly rate. I advised Ms. [redacted] that if she wished to switch to another carrier to do so before her new billing cycle starts on June 9, 2017, so she would not be charged for another month of service. Ms. [redacted] advised that she will think about her options and will call me back.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT.   Sincerely,   Jason R. Executive Relations

I spoke with Ms. [redacted] regarding her concern. She is currently past the 14-day Customer Guarantee. I offered to buyout the Device Payment Agreement balance of the iPhone 7 Plus 32GB in order for her to order the iPhone 7 Plus 128GB Red. The balance will be waived in full when it is billed and after the iPhone 7 Plus 32GB is returned. I have submitted the request to force buyout the balance and I will be following up with Ms. [redacted] when it is completed.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT.   Sincerely,   Jason R. Executive Relations