Dunes Golf and Beach Club

Upon review of the account, the phone numbers ending in [redacted] and [redacted] were converted to Prepaid service on December 12, 2016. However, the third line, an iPad Mini, was not disconnected. I could find no remarks on the account requesting to disconnect the line of service. Ms....

[redacted] was billed for service for the tablet, resulting in her automatic payments paying the balance every month. I spoke with Ms. [redacted] regarding her concern and the above information. I advised her she was charged for service based on the MORE Everything 8GB plan, and her auto pay was paying off her bill every month. I advised her that because she converted her phone number, ###-###-####, to prepaid, calls from her device to Verizon would route to Prepaid Customer Service and they could not access the postpaid account. Ms. [redacted] advised that they would transfer her to postpaid Customer Service and they were not able to access her account using her phone number. I advised her because it was on active prepaid service. I advised her that they would have needed the tablet's phone number or the account number. I disconnected the tablet and cancelled her automatic payment enrollment. In an effort to provide a satisfactory resolution, I offered to waive the last two months of billing, and a refund check will be mailed to her in one to two billing cycles. Ms. [redacted] accepted the offer and had no additional concerns. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT. Sincerely, Jason R.Executive Relations

Complaint: [redacted]
I am rejecting this response because:
I appreciate that after 9 MONTHS, Verizon Wireless has issued me a credit that was due 6 MONTHS ago.  However, I far from satisfied.  In order to receive this credit, I used about 4 hours of my time and explained my story to countless Verizon Reps.  A Verizon Rep on 5/4 promised that I would receive the credit on my next statement.  When I did not receive the credit, I called Verizon Wireless again around June 4th.  I spoke to multiple agents that day.  These Verizon Wireless reps told me that the "Phone Trade-In Department" reviewed my account and denied the credit.  (Verizon Wireless never notified me of this denial! I had to call again to learn of this.)  Furthermore, when I called again, the Verizon Reps told me that the rep on 5/4 was "wrong" and should not have offered me a credit.  The reps went on to say that I needed to produce a tracking number from 9 months ago in order to receive my credit.  I am still very upset that I needed to spend at least 4 hours of my time to persuade Verizon Wireless to adhere to their contractual obligations.  It is not acceptable that lapses in Verizon Wireless' operations/procedures led to this situation that inconvenienced me for multiple hours.  
Regards,
[redacted]

This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on March 13th, 2017.  Upon receipt of this complaint, I completed a review of account number [redacted] By definition, when speeds are “throttled,” they are set by the...

carrier to a set maximum speed, like 2G or 3G speeds. Verizon does NOT do this at any point when you’re surfing the web, streaming video or music and checking email on your phone with Verizon Unlimited.  The only time your speed is slowed in this manner is when you are using an internet device or mobile hotspot and have already used 10GB of data in the current billing cycle.  When customers reach 22 GB of data, their data may be prioritized behind other customers’ traffic during times of network congestion. We recommend that [redacted] changes to the New Verizon 30GB or 40GB plan to cover usage needs. Verizon Wireless appreciates the opportunity to respond to our customer's concerns.

[redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690   RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint...

filed by [redacted] [redacted] and received by Verizon Wireless on 6/7/17.   Upon receipt of this complaint, I completed a review of Ms. [redacted] account. Our records indicate that Ms. [redacted] recently visited A3 Communications of South Richmond Hill, NY (an indirect agent) to activate three lines of service with Verizon Wireless.  At the time of the activation, Ms. [redacted] advised that she was not informed that a $30.00 Service Activation Fee would appear for each line added on her next invoice.  We wish to provide a sincere apology for any inconvenience this caused Ms. [redacted]. We will ensure that the employees at A3 Communications receive the necessary coaching and/or training.   In an attempt to resolve Ms. [redacted] complaint, the Executive Office agreed to apply a one time credit adjustment in the amount of $90.00 to offset the Service Activation Fees.  She accepted the offer and advised that she is fully satisfied with the resolution provided.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 10:30AM – 7:00PM ET.   Sincerely,   Keith D. Executive Relations

May 16, 2017 *
[redacted] Revdex.com 1700 Whitehorse Hamilton Sq. Rd. Trenton, NJ 08690   RE:      Complainant: [redacted]             Case Number: [redacted]...

              Dear Ms. [redacted],   This letter is in response to the recent correspondence filed by [redacted] [redacted] regarding the afore-mentioned case number.   Ms. [redacted] expressed frustration concerning the inability to transfer a line from her account.   Ms. [redacted] filed a complaint and stated she made arrangements to have her daughter’s line transferred off her account into her own name.  Ms. [redacted] said the line was to be transferred off her account in January.  However, a sub level account was created.  Ms. [redacted] said on May 10th she called to have the line transferred off the sub level 1 and was told all was done and nothing was required to be paid.  Ms. [redacted] said the transfer was to be completed she found that because there was a past due balance on account level 2 the line could not be transferred.  Upon review of the account Executive Relations confirmed that the original transfer date was in January 2017.  Ms. [redacted] has been a valued customer since 2005.  As a gesture of good will, Executive Relations offered to issue a credit adjustment of $232.51 for the past due balance and $100.00 for her inconvenience.  Ms. [redacted] accepted the offers and expressed satisfaction.  Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’ concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused.