Dunes Golf and Beach Club

RE: Complainant: [redacted] *** Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 6/13/Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicate that Mr [redacted] was told that the cracked screen would be covered for a one time replacement under warrantyWe have since waived the damaged device free from his accountMr*** has expressed satisfaction with the resolution to his concern Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] *** has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm ESTSincerely, Edvanna F.Executive Relations

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case #: [redacted] Customer Name: [redacted] Verizon Wireless Account #: [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] In his complaint, *** stated that he ported his number over to Verizon Wireless prepaid and then his account was disconnectedUpon receipt of this complaint a review was completed*** previously had service on Verizon Wireless post paid account where he was the account managerThat account was disconnected due to non payment February and as a result of that the devices associated with the account that were on device payment have been placed on the lost/stolen list since they have not been paid off in full*** decided he wanted to use the device on a Verizon Wireless prepaid account and therefore activated the device after porting his number to prepaidVerizon Wireless has an in house audit team that randomly does account checksIn the event that the account is past due, the device is on lost/stolen list, or the anything is wrong with the account, the appropriate action is taken on the accountIn [redacted] case, the device was suspended which resulted in his line no longer being active [redacted] reached out to customer service to activate another phone on the line but was told that, that device was also on the lost/stolen listIn an effort to assist ***, I provided him with my contact number and informed him I would be available after 2:00pm pm 5/30/*** decided to call around 1:30pm and spoke with another Executive Relations Analyst that advised him that we could not remove the device from the lost/stolen list unless the account balance from the previous delinquent account was paid in full*** mentioned that he wanted to pay $and settle the balance but was advised that we would not negotiate the balance on the account since the account balance is with [redacted] ***In an email, I provided *** with the number to [redacted] ***, ###-###-#### and advised him that he call and speak with them to negotiate pricing [redacted] did not respond Verizon Wireless regrets any inconvenience the above matter may have caused ***, and appreciates the opportunity given to resolve these account concerns Should *** have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through FridaySincerely, Acacia WExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] from Verizon was very professional and resolved my problem Regards, [redacted]

Prior to receipt of Revdex.com of New Jersey complaint # [redacted] , we have previously communicated with account owner, [redacted] to further discuss her unresolved concerns Ms [redacted] expressed her dissatisfaction with Verizon Wireless and mentioned our initial response sent to the Revdex.com was not specific to the amount of her refund and felt it was a play on wordsUpon receipt of Ms [redacted] ’s complaint, the account was reviewedPlease accept our sincere apology for any difficulties she has experienced with our companyThe experience described by Ms [redacted] is certainly not a service we aim to provide.The Executive Office of Verizon Wireless spoke to Ms [redacted] on April 19, to address her concernsWe advised a refund of $was returned to the credit card ending in #*** The pre-paid equipment, a Jetpack AC791L was received at our warehouse on April 18, The expected refund of $will be reimbursed to the original form of paymentIn an effort to resolve the dispute, we offered to waive the $restocking fee Ms [redacted] mentioned we can apply the credit towards her Brother’s post-paid account, named [redacted] Ms [redacted] accepted the information provided and is satisfied with the final resolutionVerizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:AM and 4:PM EST

RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 05/03/ Upon receipt of this complaint, I completed a review of account number [redacted] In the complaint, [redacted] *** expressed concerns in regards to a derogatory inquiry reported by Verizon on her credit report She is disputing this debt After thorough review, our research revealed that account number [redacted] was written off on 02/23/due to an unpaid balance of $ The current balance is $ On 05/16/2017, the Executive Office called Ms*** to discuss her concerns and advise of the findings The Executive Office acknowledged all of the payments Ms [redacted] have made towards her written off balance She was advised that Verizon Wireless will continue to provide an update to the credit agencies with the updated balance after the paymentsOnce the balance is paid in full, we will update her reports as paid in full Sincere apologies were expressed for any inconvenience she has endured from our company Ms*** expressed understanding and satisfaction to our discussion Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST Sincerely, Cynthia LExecutive Relations

This letter is in response to a complaint filed by Chase F [redacted] received by Verizon Wireless on July 1, In his complaint, MrF [redacted] reports issues with the information he received surrounding Verizon’s variable early termination fee program At the point of activation, Mr F [redacted] contends he misadvised on Verizon variable early termination programMrF [redacted] claims the fee should have been reduced to $ Instead, MrF [redacted] alleges he was billed a $140.00n early termination fee As a result, MrF [redacted] is requesting assistance with In an effort to investigate MrF [redacted] ’s concerns, Verizon audited the contract Based on the date the contract was renewed, MrF [redacted] is on a $monthly decrementing early termination fee schedule In return, the early termination fee can be reduced down to $ As a means to resolve this matter, Verizon agreed to comply with MrF [redacted] ’s request to reduce the early termination fee associated with wireless number ###-###-#### to $($adjustment applied) MrF [redacted] was satisfied with the resolution Verizon Wireless apologizes for any inconvenience this matter may have causedIf there are any questions regarding this matter, you may contact me directly at ###-###-#### Monday through Friday between 8:a.m– 5:p.mEastern Standard TimeSincerely, Ezekiel FExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is to inform the Revdex.com that they complained that [redacted] filed about Verizon Wireless has been successfully resolved they want to buy them Beyond to take care of the issues Regards, [redacted] ***

A review of her first two billing statements show that Ms [redacted] was not billed twice for the first month of service she had with VerizonThe November 12, 2016, billing statement shows that she was billed for service from November 13, 2016, to December 12, 2016, with a balance of $due December 7, 2016, and the December 12, 2016, billing statement shows that she was billed from December 13, 2016, to January 12, 2017, with a balance of $due January 7, I spoke with Ms [redacted] to discuss her concern and the above informationThe balance is valid and no adjustments or credits are due Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT Sincerely, Jason RExecutive Relations

Verizon sincerely apologizes for the inconvenience this matter has caused Ms [redacted] After review of this concern, Ms [redacted] was given an apology for the inconvenience this has causedThe Executive office has been able to speak with Ms [redacted] from 4/28/to 5/12/After further review of her concern, we partnered with the Verizon Technical Advisory Group, it has been confirmed that all data usage is reporting properly, and is validThe data usage is originating from Ms [redacted] equipment Should Ms [redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 8:30am – 5:00pm ESTRespectfully, Engrid

Complaint: [redacted] I am rejecting this response because: We have been told this same information every monthHow do we know NoW it's going to be true? We asked for additional compensation that is well deserved , OR just apply the entire credit at once so it pays off the device Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I only wish that the customer service and supervisors had the foresight to resolve issues Thank you LaToya for your assistance Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: II've paid out over a hundred dollars in service I'm not receiving and if this does not get resolved then I'm going to sew VerizonFor there service and nipping the customer Regards [redacted]

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on February 11, Upon receipt of this complaint, I completed a review of account number [redacted] -*Our records indicate confirmed that Mr [redacted] is on our Device Payment Plan (DPP) programHe took advantage of a promotion that allows him to receive monthly promotions to offset the cost of the DPPOur DPP agreement divides the full retail cost of the phone over monthsThe promotion offers a full discount of the monthly cost, making the phone free, as long as the DPP is activeCustomers taking advantage of this promotion will receive a full discount on their equipment as long as their DPP is active for monthsMr [redacted] complaint states that he wasn’t advised that he would have to keep the line active for months to receive the full adjustment, making him believe that he is under a contractMultiple attempts were made to reach [redacted] at ###-###-#### between February 15, and April 7, 2017, but we were unsuccessfulAn email was sent to the email address provided in his Revdex.com complaint requesting that he contacts me by April to address his concerns

Complaint: [redacted] I am rejecting this response because: I appreciate that after MONTHS, Verizon Wireless has issued me a credit that was due MONTHS ago However, I far from satisfied In order to receive this credit, I used about hours of my time and explained my story to countless Verizon Reps A Verizon Rep on 5/promised that I would receive the credit on my next statement When I did not receive the credit, I called Verizon Wireless again around June 4th I spoke to multiple agents that day These Verizon Wireless reps told me that the "Phone TraDepartment" reviewed my account and denied the credit (Verizon Wireless never notified me of this denial! I had to call again to learn of this.) Furthermore, when I called again, the Verizon Reps told me that the rep on 5/was "wrong" and should not have offered me a credit The reps went on to say that I needed to produce a tracking number from months ago in order to receive my credit I am still very upset that I needed to spend at least hours of my time to persuade Verizon Wireless to adhere to their contractual obligations It is not acceptable that lapses in Verizon Wireless' operations/procedures led to this situation that inconvenienced me for multiple hours Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted] Our records indicate that Mr [redacted] upgraded his device on September 25, At the time of upgrade he had not paid his device in full, therefore did not qualify for the trade in promotion as the device had to be traded in due to the early upgrade; he had a remaining balance of $for the iPhone plus On April 6, he was issued a lump sum credit of $for the trade in ($- $200.00) As a means of resolution, the Executive Office issued an additional credit of $to the wireless account Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:AM and 4:PM ESTRegina Verizon – Executive Relations

Upon receipt of this complaint, a thorough review was completed by Executive RelationsKirsten H [redacted] sent in written correspondence to the Revdex.com because she states she ported out her numbers and the account remained active for MTN ###-###-#### resulting in being billed.Executive Relations offered an assurance of help and expressed that the experience described is certainly not characteristic of the service we aim to provideExecutive relations reviewed the account and the billMsH [redacted] cancelled/ported out the numbers ending in [redacted] and[redacted] numbers on The number ending in [redacted] the number in question was disconnected on On MsH [redacted] called in to inquire about the line and was advised that there was no supporting documentation that requested for the line to be cancelled, as a result the number ending in [redacted] was cancelled on Our level of customer service is of the utmost importance; as a gesture of goodwill Executive Relations will adjust $of the $balance leaving valid charges of $The charge of $was due April 2, on the March 7, bill cycle and the port out/disconnect happened on The account has not been written off it is still being held in-house as of However, to make your final payment of $please contact [redacted] at ###-###-####.Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:AM and 6:PM EST

Thank you for contacting Verizon Wireless (VZW)This letter is in response to the above referenced complaint for Lizethe [redacted] Ms [redacted] expressed concern that she never received the promotion for the iPhone X and Apple Watch, billing concerns, and the switcher promotional credits Please accept this letter as confirmation of VZW's response to her concernsAfter thorough review of the account, Ms [redacted] purchased an iPhone X and Apple Watch on December 23, There was a promotion that was provided to any customer who purchased the iPhone X and Apple Watch on device payment agreementPer the promotion, Ms [redacted] received the Apple Watch line of service for free for three months from December until March The device payment agreement for the Apple Watch was $71.69, which is the only charge she had for the watchAdditionally, Ms [redacted] received the promotional credit for the iPhone X of $over months which totals $off the purchase price of the iPhone XI also reviewed all the bills and discovered the charges were accurate and consistentThe only increases that occurred were when accessories were billed to the account, some of which were credited after return, and when iPhone X and Apple Watch device payments were added in December The Executive Office is currently investigating Ms***’s concerns to determine her eligibility for the switcher promotion and if she is eligible the amount that should be providedMs [redacted] has expressed that she will provide the additional documentation required to complete the investigationAs of close of business on March 16, 2018, the documentation has not been receivedThe case will remain in a follow up status in the Executive Office until final resolution can be providedMs [redacted] has been informed of this informationShould you have any questions regarding this correspondence, I can be reached at ###-###-####My office hours are 9:AM - 6:PM ET, Monday - FridayThank youSincerely, Courtney DExecutive Relations Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It,however, does not state what will be done so that other customers do not have the same issues that I didThey need to make some changes to their system and customer service Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tom C***