Dunes Golf and Beach Club

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Brian P[redacted]

This office spoke with [redacted] [redacted] regarding his concern. My findings are that Mr. [redacted] had changed his price plan to the Loyalty Verizon Plan Single Smarthphone with 7 GBs of data effective January 14, 2017. He has previously been on the Loyalty Unlimited Talk and Text with...

1 GB; which had a price of $50.00 per month. He states that the Customer Service Representative who assisted in the price plan change failed to disclose that his new plan consisted of a $20.00 access charge and a $50.00 charge for the data allowance. I apologized for his experience. I have offered to apply a recurring credit of $20.00 for twelve months. Mr. [redacted] accepted this offer and states he is satisfied with the resolution.   Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 7:00 AM -3:00 PM ET.   Sincerely,   Tom E. Executive Relations

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596  ...

                               Re: Revdex.com Case #[redacted]     Customer Name: [redacted]        Verizon Wireless Account #[redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] [redacted]. In his complaint, Mr. [redacted] states he has not received the promotional credits from switching his service to Verizon.   Upon receipt of this complaint a review was completed.  On February 1, 2017 Mr. [redacted] switched to Verizon from another carrier and was advised that we would pay his costs to switch. Mr. [redacted] stated he has tried multiple times to redeem the promotions; however all of his efforts have been unsuccessful. Mr. [redacted] provided the Executive Office with a copy of his final bill. We were able to validate the remaining amount owed to the previous carrier and a credit of $347.67 was applied to his account. Mr. [redacted] is satisfied with the resolution.   Verizon Wireless regrets any inconvenience the above matter may have caused Mr. [redacted], and appreciates the opportunity given to resolve these account concerns. Sincerely,     Ashleigh C. Executive Relations

Prior to receipt of Revdex.com of New Jersey complaint # [redacted], we have previously communicated with account owner, [redacted] to further discuss her unresolved concerns.  Ms. [redacted] expressed her dissatisfaction with Verizon Wireless and mentioned our initial response sent to the Revdex.com was not specific to the amount of her refund and felt it was a play on words. Upon receipt of Ms. [redacted]’s complaint, the account was reviewed. Please accept our sincere apology for any difficulties she has experienced with our company. The experience described by Ms. [redacted] is certainly not a service we aim to provide.The Executive Office of Verizon Wireless spoke to Ms. [redacted] on April 19, 2017 to address her concerns. We advised a refund of $60.75 was returned to the credit card ending in #[redacted].  The pre-paid equipment, a Jetpack AC791L was received at our warehouse on April 18, 2017. The expected refund of $241.89 will be reimbursed to the original form of payment. In an effort to resolve the dispute, we offered to waive the $35 restocking fee.  Ms. [redacted] mentioned we can apply the credit towards her Brother’s post-paid account, named [redacted]. Ms. [redacted] accepted the information provided and is satisfied with the final resolution. Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:00 AM and 4:00 PM EST.

Complaint: [redacted]
I am rejecting this response because:Total credits owed appeared to have not been made.  The 80 dollars that I was to be credited was not taken into account that  I had to pay that up front so I wouldn't have to wait 90 days to be without a phone pending processing of case.  A phone which I feel I should not have had to pay because I received no product and the issue was a contract between UPS and VZW.  I paid via debit on on 2/21/17(e) in addition to the phone to the 50 I initially paid on 2/17/17.  I asked the representative why a tax charge of 50 dollars was added to my current bill.  I was told it was taxes for the phone that was lost.  So I got charged a second time for a phone I did not get.  Unless, Im reading my bill incorrectly, I'm owed still a credit of 130.  I believe we wouldn't of had an accounting problem if Verizon wouldn't of charged me any cost for the lost product.  I feel that Verizon didnt want to be In the red for the lost phone  at my expense and to me that is not great customer service.  I process loss cases in my job associated with UPS and I know how the process works.  Package damaged no phone equals theft to me.  The UPS rep said and tracking status said package was damaged but couldn't tell me what happened to the phone, so here I am at a disadvantage by both parties.
Regards,
[redacted]

Mr. [redacted] states he was advised his data usage would not be slowed if he exceeded 20 Gigabytes (GB) of usage in any given month for his cell phone, but that the usage would be prioritized.  He was advised that for his jetpack line of service the usage would be prioritized after 10...

GB.  He would like his data speeds to not be reduced or to cancel his lines of service without penalty.   Our records indicate Mr. [redacted] is an account manager on the account of [redacted].  Mr. [redacted] established service with Verizon on February 14, 2017.  The account reflects Mr. [redacted] using two lines of service: a cell phone and a jetpack.    In response to a Federal Communications Commission (FCC) complaint and Revdex.com (Revdex.com) complaint previously received, Mr. [redacted] was contacted by our offices on April 20, 2017.  Our network team researched his complaint and found his service is working as intended.  The customer’s data speed can be impacted by how many devices are connected and how many programs are running at one time, in addition to signal and tower traffic.  For his jetpack, after 10 GB of usage, he will see reduced speeds.  The account is averaging 132 GB of data usage per month.   Since the account is under [redacted], he would need to cancel the account, if Mr. [redacted] does not wish to maintain service with Verizon based on the results of our research.  The account would not incur any Early Termination Fees, however, there are five active device payment agreements on the account that would bill in full.  We consider this matter resolved.

June 8, 2017     Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596                                            Re: Revdex.com Case #: [redacted] Customer Name: P[redacted] Verizon Wireless Account#: [redacted]   Dear Ms. [redacted]:   This is in response to the above referenced informal complaint received by Verizon Wireless on June 8, 2017. In her rebuttal, Ms. [redacted] rejects the response provided by Verizon Wireless to her complaint.  She states that Verizon Wireless was able to resolve her concern in a satisfactory manner. She is requesting additional information in regards to the representative she spoke with in the Executive Office.   The Executive Office is pleased that Ms. [redacted] issues were resolved by our office and that she is satisfied with the resolution that was provided. We ask that in the future , Ms. [redacted] contacts our customer service for assistance by calling ###-###-#### or from her handset by dialing *611. We also have express service options available online at: www.vzw.com where she can monitor usage, view account balance, and make payments. In a case when an issue requires further assistance, we have an escalation process in place by our customer care. However, for Ms. [redacted] records, the Executive Analyst that previously assisted her was Dion M., at ###-###-####.   Verizon Wireless appreciates the opportunity to respond to Ms. [redacted] concerns.     Respectfully,   Shunté R. Executive Relations Verizon Wireless Executive Office

S[redacted] contacted Verizon Wireless Executive Relations via Revdex.com complaint due to international charges on her bill. S[redacted] states she contacted us while on her cruise to go over plan options and the representative told her she would add a $40.00 plan to cover her usage. On the 10/3/2017 bill she was...

charged for all her usage and there was never a $40.00 plan added. S[redacted] talked to a different representative and was provided a credit of $300.00 of the $435.48 charges. I apologized to S[redacted] for the misinformation and advised I will credit the remaining charges of $135.48 minus $40 as if she had the plan so total credit is $95.48.

Thank you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for Michelle Watkins. Please accept this letter as confirmation of VZW's response to her concerns.After reviewing the account, Ms. [redacted] states she was not...

advised of the 14 day worry free guarantee period or contract for the Hum device (###-###-####). I reviewed the receipt and she signed the contact that states Customer Agreement that includes the early termination fee and the 14 day return policy. She states that she did not read the document and she was not advised by the representative. As a goodwill gesture, I disconnected the line and waived the $115.00 early termination fee with the understanding that she understanding that she reads any documents provided at the store for a signature and she understands the Customer Agreement. Should you have any questions regarding this correspondence, I can be reached at [redacted]7. My office hours are 8:30 AM - 5:00 PM ET, Monday - Friday. Thank you.Sincerely,Preston Executive Relations Analyst

Verizon sincerely apologizes for the inconvenience this matter has caused Ms. [redacted].After review of this concern, the Executive office would like to apology for the inconvenience this has caused. The Executive office has been unable to speak with Ms. [redacted] from 5/3/2017 to 5/16/2017. After...

further review of her concern, a $21.24 recurring credit for 20 moths was added to ###-###-####, and ###-###-#### on 5/15/2017. This will reduce the device payment agreements for both lines to $10 per month. A $93.72 credit has been applied to both lines, due to paying $31.24 for three months of device payment charges on both lines, totaling $187.44.  Should Ms. [redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 8:30am – 5:00pm EST. Respectfully,  EngridVerizon Executive Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Executive Relations offered an assurance of help and expressed that the experience described is certainly not characteristic of the service we aim to provide. After speaking with Mr. [redacted] the problems with his dropped called appears device related as his wife has the same device with no...

problems. Executive Relations shipped Mr.[redacted] a warranty replacement to the address on the account. Due to the multiple issues that Mr. [redacted] shared Executive Relations will continue to work with Mr. [redacted] regarding the Switch Promotion until we have come to a resolution.Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:30 am and 5:30 pm est.

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596  ...

                               Re: Revdex.com Case #[redacted]     Customer Name: [redacted]        Verizon Wireless Account #[redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] [redacted]. In her complaint, Ms. [redacted] expressed her dissatisfaction after her submission was denied.   Upon receipt of this complaint a review was completed.  Ms. [redacted] started her service was started on December 9, 2016; at which time new customers were given the option of up to $650 in trade value for becoming part of the Verizon family. According to the tracking number provided the submission was denied due to the trade in taking place at a non participating store. We apologize that she weas not made aware of this prior to leaving her device, as we understand how much time she has spent trying to get this matter resolved.  In an effort to bring forth a resolution; a credit of $705.83 has been applied to her account and is reflected in her current credit balance.   Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns.  Should Ms. [redacted] have any questions, please call me directly at ###-###-#### between 9:30am and 5:00pm EST, Monday through Friday. Sincerely,       Ashleigh C. Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I still disagree with some of the details relating to my complaint and situation. However, I feel Jason and has provide good service and has worked to resolve my issue to the best of his ability.
Regards,
Joseph H[redacted]

Upon receipt of
your letter, the executive office of Verizon Wireless reached out to Dr.
William [redacted] assistant Ms. Christa [redacted] on March 21, 2018 to discuss his
case regarding his account getting inadvertently switched from prepay to
postpaid. Dr. [redacted] advises he needed us to act...

quickly due to he is a
physician and this number is linked to the DEA and he is unable to prescribe
medication without this number being active.  After review of the account,
our records indicated that the mobile number in question, ###-###-####, was
reactivated successfully on a post pay account on 03/19/2018.  Our
office apologize that this error occurred.  In an effort to prove we are
worthy of your continued business, the Executive Office adjusted your balance
in full, which totaled, $80.34.On behalf of Verizon our office apologizes
for any inconvenience this matter may have caused.Verizon
Wireless appreciates the opportunity to respond to Dr. [redacted] concerns.  If Dr. [redacted] or the Revdex.com
has any further questions or concerns, you may contact me at ###-###-#### between the hours of 8:00 and 4:00 EST Monday-Friday.  Regards,Bridgette D.Verizon executive office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tami C[redacted]

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted].  Our records indicate that [redacted] established service with Verizon Wireless on January 8, 2017 and service was cancelled on January 14, 2017.  Due to usage on the...

device and the device no longer considered new, Mr. [redacted] was charged a restock fee of $35.00 upon return.  The final bill generated with a balance due of $49.16 for the one time activation fee of $30.00, $10.64 for six days of service and the applicable taxes.  No payment has been received on the wireless account.  As a means of resolution and courtesy, a credit of $49.16 has been issued to clear the account balance.  Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns regarding this matter, you may contact customer service directly at ###-###-#### [redacted] Verizon – Executive Relations

A review of her first two billing statements show that Ms. [redacted] was not billed twice for the first month of service she had with Verizon. The November 12, 2016, billing statement shows that she was billed for service from November 13, 2016, to December 12, 2016, with a balance of $231.88 due...

December 7, 2016, and the December 12, 2016, billing statement shows that she was billed from December 13, 2016, to January 12, 2017, with a balance of $184.74 due January 7, 2017.   I spoke with Ms. [redacted] to discuss her concern and the above information. The balance is valid and no adjustments or credits are due.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT.   Sincerely,   Jason R. Executive Relations