Dunes Golf and Beach Club

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Good morning, I received a call from a representative yesterday on the 12th in regards to this complaint #[redacted], my account has been credited the disputed amount and is now up to date so this has been resolved to my satisfaction.  Thank you for all your help in this matter. [redacted]-------------------------------------------- 
Regards,
[redacted] M[redacted]

Upon review of the account, an LG V20 was purchased on October 20, 2016, for the phone number ending in 0751. However, the device was defective on arrival and a new LG V20 was ordered on October 25, 2016. However, the original LG V20 was not returned within the allotted time frame and Mr....

[redacted] was billed a $672.00 non-return fee. I have confirmed that the device was returned on March 28, 2017, via FedEx [redacted]. I have determined that the charge is valid.   Mr. [redacted] spoke with Customer Service on April 24, 2017, and they offered to credit the charge. I spoke with Mr. [redacted] on April 25, 2017, and confirmed the credit had been applied. Mr. [redacted] was satisfied with the resolution provided and had no additional concerns.   Sincerely,   Jason R. Executive Relations

RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 6/13/2017. Upon receipt of this complaint, I completed a...

review of account number [redacted]. Our records indicate that Mr. [redacted] was told that the cracked screen would be covered for a one time replacement under warranty. We have since waived the damaged device free from his account. Mr. [redacted] has expressed satisfaction with the resolution to his concern.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm EST. Sincerely, Edvanna F.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have one comment to make, that is [redacted] carries the name of Verizon, if this compliant was to go to [redacted] for this
then maybe it should have.  But I have my
service with Verizon and not [redacted]. 
At the fair, the [redacted] is where this was purchased.  At the booth was a very large sign that read
Verizon.  So I am happy that Verizon did
step up to the plate and corrected the fraud that [redacted] committed!
Regards,
[redacted]

Ms. [redacted] has contacted the Executive Relations department due to a dispute with the termination fee on her account of $175.00. In her complaint she states this derives from a promotional extension that was not disclosed to her. I would be happy to discuss this concern with her to...

find a resolution, however my attempts to reach her at ###-###-#### have been unsuccessful and the voicemail box has been full on all attempts to reach her. I have also requested contact information via email [redacted] and I have not received a response with the best number to reach her at. At this time I am unable to identify her account due to an account number is not listed in the complaint and the contact number provided does not relate to a Verizon Wireless account.If Ms. [redacted] would like to discuss this concern further she may reach me at this information I have provided in the email or she may provide a contact number that I may speak to her on. Security validation steps must be completed prior to discussion of the account via email or over the phone. I look forward to resolving Ms. [redacted] issue at her convenience.

The owner of the account is deceased.  The customer was advised to return the device and the account would be closed without penalty.  The device was returned and the account was closed but the customer was charged the cost of the device in addition to the last bill.  The customer is...

requesting a refund. The refund of $656.04 was processed on 05/20/2017 and should be received in 3-5 business days to the account ending in [redacted].This case will be closed.

Mr. [redacted] previous spoke with our office and this matter was resolved.Mr. [redacted] chose a Google Pixel XL 32GB with a two year agreement. The cost of his calling plan will not change and he is aware that the agreement end date on the number ending in [redacted] will be extended an...

additional year from his current end date. He understood and was satisfied.If Mr. [redacted] has any further concerns, he may contact me at ###-###-####.Thanks,Tracy W.

This office spoke with [redacted] regarding her concern. She states that she finds  the online process to complete submission for a device purchase rebate to be overly complicated. She advises that she spent approximately 90 minutes on the phone with Verizon Customer Service to obtain...

direction on how to upload the receipt and copy of UPC. I apologized for her experience.  Recognizing her experience, I have offered to apply a $50.00 courtesy credit to her account. After further discussion with Ms. [redacted], she decided that she would like to return the Jetpacks to the store location. I have arranged for the store to accept the return, waiving the restocking fee. Ms. [redacted] accepted these offers and indicated she is satisfied with the resolution.   Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 7:00 AM -4:00 PM ET.   Sincerely,   Tom E. Executive Relations

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596  ...

                               Re: Revdex.com Case #:[redacted]       Customer Name: [redacted]        Verizon Wireless Account #: [redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] [redacted]. In her complaint, Ms. [redacted] stated that she was charged for a device that was never delivered to her by UPS from Verizon Wireless.   Upon receipt of this complaint a review was completed. Ms. [redacted] placed an order for a new device on 2/17/17 with Verizon Wireless. The device left Verizon Wireless warehouse on 2/17/17 but was not delivered to the customer by UPS because the device was damaged. The tracking number for UPS is: [redacted] and the tracking number was updated on 2/20/17 that the device was damaged and would not be delivered. Ms. [redacted] contacted Verizon Wireless customer service on 2/21/17 to notify us that the device was damaged and that UPS was not going to deliver it. A three way phone conversation was held with the customer, Verizon Wireless and UPS because UPS now can not find the equipment to return to Verizon Wireless. Ms. [redacted] was shipped a new phone to replace the damaged device that UPS was not going to deliver on 2/17/17. Ms. [redacted] was charged $649.99 for the device that was not delivered by UPS in error. Verizon Wireless is awaiting UPS to locate the damaged device that they have lost and we will not hold Ms. [redacted] responsible for this. In an effort to resolve the issue, a credit in the amount of $649.99 has been applied to Ms. [redacted] account to take care of the charge that is appearing on her invoice for the damaged and now lost device that UPS never delivered. Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns.  Should Ms. [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through Friday. Sincerely,   Acacia W. Executive Relations

RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 3/16/2017. Upon receipt of this complaint, I completed a review...

of account number [redacted]. Our records indicate that Ms. [redacted] account has not been written-off. Therefore her credit will not be impacted by the balance that was due to Verizon. We have confirmed Ms. [redacted] has paid the settled amount and the Collection agency [redacted] will credit the remaining balance. Ms. [redacted] has expressed satisfaction with the resolution to her concern. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm EST. Sincerely, Edvanna F.Executive Relations   CC: [redacted]       [redacted]       [redacted]

The Executive Office contacted Mr. [redacted] on 6/5/2017 to address his account concerns. Mr. [redacted] stated that he should not be responsible for the balance on the account. He stated that the balance on the account is from another user that was responsible for the line they used. Our office...

explained that Verizon holds the account owner financially responsible for the account. We explained that the account owner provides their social security number at the time of activation, which authorizes us to collect if needed when the account balance is not paid. Our office reviewed the account and offered to credit the device balance of $448.00 for the Samsung Galaxy S7 32G in Gold and/or credit the device balance of $374.88 for the Apple iPhone 6S Plus 16G in Gold if the devices are returned to our office without any liquid or physical damage. Mr. [redacted] stated that he needed time to think the offer through. Our office followed up on 6/7/2017 with Mr. [redacted] and he stated that he will not return the devices and will work out a payment arrangement to pay off the balance owed. Our office considers this issue closed

Thank you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for Jay J[redacted]. Please accept this letter as confirmation of VZW's response to his concerns.Mr. J[redacted] stated that he attempted to get information on his last payment. He stated that the...

representative appeared to not want to assist him with a simple request. I spoke with Mr. J[redacted] and heard his concerns. I apologized for the experience and confirmed that he was able to have his questions answered. I advised him that I will submit feedback to ensure his concerns are addressed.

This letter is in response to a complaint filed by Chase F[redacted] received by Verizon Wireless on July 1, 2016. In his complaint, Mr. F[redacted] reports issues with the information he received surrounding Verizon’s variable early termination fee program.  At the point of activation, Mr....

F[redacted] contends he misadvised on Verizon variable early termination program. Mr. F[redacted] claims the fee should have been reduced to $60.00.  Instead, Mr. F[redacted] alleges he was billed a $140.00n early termination fee.  As a result, Mr. F[redacted] is requesting assistance with In an effort to investigate Mr. F[redacted]’s concerns, Verizon audited the contract.  Based on the date the contract was renewed, Mr. F[redacted] is on a $10 monthly decrementing early termination fee schedule.  In return, the early termination fee can be reduced down to $120.00.  As a means to resolve this matter, Verizon agreed to comply with Mr. F[redacted]’s request to reduce the early termination fee associated with wireless number ###-###-#### to $60.00 ($80.00 adjustment applied).  Mr. F[redacted] was satisfied with the resolution.  Verizon Wireless apologizes for any inconvenience this matter may have caused. If there are any questions regarding this matter, you may contact me directly at ###-###-#### Monday through Friday between 8:00 a.m. – 5:00 p.m. Eastern Standard Time. Sincerely,   Ezekiel F. Executive Relations

May 12, 2017 [redacted]Revdex.com of New Jersey1700 Whitehorse - Hamilton Sq. Rd. Ste D5Trenton, NJ 08690 RE: Complainant: [redacted]Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted]...

[redacted] and received by Verizon Wireless on 05/05/2017.Upon receipt of this complaint, I completed a review of account number [redacted]. Our records show on 4/27/17, a Samsung Galaxy S7 was purchased from Cellular Plus, an authorized Verizon retailer. I spoke to Ms. [redacted] to address her concerns and apologized for any inconvenience. Since the phone is covered under a manufacture warranty and Ms. [redacted] confirmed there was no damage to the device, I offered to send a Certified Like-New replacement at no cost. Ms. [redacted] was satisfied with the resolution and had no other concerns. The order was set up for Saturday delivery and instructions on Verizon Cloud was sent to [redacted]Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00 am - 6:00 pm PST.Sincerely,Nicole M.Executive Relations

[redacted] expressed concerns regarding transfer content from his device to his tablet. He stated he has requested assistance, but his issue is not resolved. The Executive Office spoke with Mr. [redacted] regarding his concerns as indicated above. We informed him, his issue with transferring the...

data does not appear to be an equipment issue. Our Technical Advisory Team reached out to Mr. [redacted] on May 23, 2017 and scheduled a time to walk him through the data transfer to fully address his concerns.Should Mr. [redacted] issues not be resolved after completing the troubleshooting, he may contact the undersigned directly.Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-#### Ext [redacted], Monday through Friday between the hours of 8:30 AM - 3:30 PM ET. Sincerely, Shaneatha B. Executive Relations

The Executive Office spoke to Ms. [redacted] [redacted] on 05/18/2017 regarding her concerns. It was explained that the taxes for the $649.99 credit will show on her next months bill and that since part of the charges were for her monthly services the full 51.36 in taxes would not be credited. In the interest of resolution an offer to apply a credit of $80.37 for the up front DPA charges for the phone lost during shipping was made. Ms. [redacted] accepted the offer and was satisfied with the resolution.

August 27, 2016       I am writing in response to the complaint forwarded on behalf of Ted F[redacted]. In the complaint, Mr. F[redacted] states he was advised the LG G5 he purchased was on sale and his monthly payment were going to be $20.00 per month for the device installment. Verizon...

Wireless appreciates the opportunity to address Mr. F[redacted]’s concerns.   I spoke with Mr. F[redacted] to address his concerns and to provide my findings. In speaking with Mr. F[redacted] I advised he was not given incorrect information regarding his pricing. I advised he does qualify for the $20.00 a month price for the LG G5 he purchased. I explained the promotion and advised the promotional discount starts after the second billing cycle where he will be issued a retroactive adjustment for the promotional price. Mr. F[redacted] expressed satisfaction in the resolution provided, and had no further concerns.   Should the Revdex.com or Mr. F[redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.   Sincerely,   David A.   David A. Executive Relations

Complaint: [redacted]
I am rejecting this response because:
II've paid out over a hundred dollars in service I'm not receiving and if this does not get resolved then I'm going to sew VerizonFor there service and nipping the customer
Regards
[redacted]

May 03, 2017 [redacted]Revdex.com of New Jersey1700 Whitehorse - Hamilton Sq. Rd. Ste D5Trenton, NJ 08690 RE: Complainant: [redacted]Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 05/03/2017.On 05/01/2017, Ms. [redacted] accepted a resolution to reconnect service and to waive reconnection fee's. When the services were reconnected it generated a $20 Reconnection Fee per line, however the account has not been billed for the fees yet. The Executive Office issued a $20 credit per line to offset the charges however, those credits will appear on the next billing statement along with the Reconnection Fees. This information was communicated to Ms. [redacted] via email however she does not agree that the credits have been applied. The Executive Office considers this matter resolved as all credits have been confirmed on the account.Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00 am - 6:00 pm MST.Sincerely,Nicole M.Executive Relations

RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 3/11/2017. Upon receipt of this complaint, I completed a...

review of account number [redacted]. Our records indicate that the balance on Mr. [redacted] was removed due to the payment he was attempting to make being in the amount that would go over the account maximum of $1000.00. The funds removed from the prepaid account will be refunded to the card payment was made with on the account. No further action is needed at this time. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm EST. Sincerely, Edvanna F.Executive Relations   CC: [redacted]       [redacted]       [redacted]