Dunes Golf and Beach Club

We received Revdex.com correspondence from Ms. Kelly S[redacted]. Ms. S[redacted] advised that she was mislead about the functions of the HUM device and wanted to return the device without a restocking fee. The Executive Office contacted Ms. S[redacted] on July 22, 2016 regarding her complaint....

To resolve her concerns, we issued a credit for the activation fee and restocking fee prior to the device return to allow her to return the equipment without penalty. Ms. S[redacted] was satisfied with this resolution and had no additional questions or concerns regarding her account. Should the Revdex.com or Kelly S[redacted] have any additional questions or concerns; please contact me at ###-###-#### during my business hours of 8:00 A.m. to 5:00 P.M. (EST), Monday through Friday.  For other account related issues, please contact Customer Service at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The new rebate tracking of[redacted]-[redacted]-[redacted]with the balance of $792.00 was delivered today and I have successfully...

used and applied rebate funds to my Verizon Account.  Mark B from Verizon was really helpful and addressed properly my issue and I really appreciate Revdex.com and Mark B of all your help.
Regards,
Cristhiam G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon review of the account, a new device was ordered on March 13, 2017, and delivered on March 15, 2017. The account shows that Ms. [redacted] visited a Verizon Wireless store on March 29, 2017, but they were not able to exchange the device. It is remarked that the sales terminal showed that Ms. [redacted]...

was outside of the 14-day Customer Guarantee return and exchange period. I have confirmed that this is correct. The 14-day Customer Guarantee begins on day one when the device is delivered. Counting forward, with March 15 as day one, March 16 as day two, and so on, the 14th day was March 28, 2017. The account shows that a call was placed to Customer Service and they had the ability to order the requested device, but were unable to place the exchange because Ms. [redacted] is near the Device Payment spending limit.   I spoke with Ms. [redacted] to discuss her concern and the above findings. Ms. [redacted] advised there is nothing wrong with the iPhone 7 Plus that was ordered but the intended user wants more storage. I advised her she can still return the phone and after the original Device Payment Agreement is cancelled, order a new device. However, time was limited to return the device. I advised her that the spending limit cannot be raised. I apologized for the inconvenience and advised Ms. [redacted] that the only want to exchange the device is to make the return first. Ms. [redacted] had no additional concerns.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT.   Sincerely,   Jason R. Executive Relations

Ms. [redacted] previous Motorola Droid Turbo 2 device is not charging. Ms. [redacted] received a CLNR of the same make and model; however she wants to save her pictures from her defective device to her SD card. Ms. [redacted] already tried with customer service to transfer her pictures to her SD card;...

unfortunately all of the pictures did not save on the SD card. Ms. [redacted] would like additional options on how to get her pictures saved on her defective device to her SD card or computer. Ms. [redacted] is concerned that her previous device only has a 5% battery charge and the device is not charging when connected to a charger. Ms. [redacted] has spoken with the manufacture; however they only suggested sending her a replacement device as there was no guarantee her defective device can be repaired.  Our office apologized to Ms. [redacted] for any inconvenience this issue may have caused. We offered to cancel her current device agreement on her defective device; which would allow her to start a new agreement on a device of her choice. We advised that we will waive the balance on her defective device agreement balance. Ms. [redacted] accepted the offer. Our office also advised Ms. [redacted] of how to connect her device to her computer via the usb cord to transfer her information. We advised that her device will need to be powered on in order for the transfer to be effective. Ms. [redacted] understood the information given to her and would follow up with us directly if additional assistance is needed regarding this issue.

Prior to receipt of Revdex.com of New Jersey complaint # [redacted] we have communicated with the account owner, [redacted] [redacted] to further discuss his additional concerns.  Mr. [redacted] is seeking additional compensation for the negative experience at our retail Verizon Wireless store. Upon receipt of this concern, a careful re-evaluation was conducted.   Please accept our sincere apology for the difficulties you experienced with our company.  The experience described in your complaint is certainly not a service we aim to provide.   In addition, we value and appreciate your business and patience while we worked to address your additional concerns. Our records indicate that Mr. [redacted] has been a customer with Verizon Wireless since 08/28/2014. On June 8, 2017, we have spoken to Mr. [redacted] and advised we would cancel his Jetpack data line and waive the early termination fee, as well as issue an adjustment for the last six months of service, totaling $120.00. At that time, Mr. [redacted] partially accepted the offer.After speaking with Mr. [redacted] he provided additional feedback regarding his negative experience and the time spent over the last 6 months to resolve his original matter. In an effort to provide a satisfactory resolution, we issued an additional bill credit of $141.61 as a final proposal.  Mr. [redacted] accepted the offer and is satisfied with the resolution. Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:00 AM and 4:00 PM EST.

Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted]. In her complaint, Ms. [redacted] stated she had not been able to have the Family Base feature removed from her account. Upon receipt of this complaint a review was completed and the issue was resolved...

prior to receiving the complaint. The Executive Office would like to apologize for any inconvenience that you may have experienced with our company. At Verizon Wireless, the level of customer service our customers receive is of the utmost importance to our company. Verizon Wireless assures Ms. [redacted], as well as the Revdex.com, that we will exhaust all options to prevent such incidents in the future.  Verizon Wireless has provided the applicable coaching to our team members involved, for that purpose. Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns.  Should Ms. [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 6:00pm EST, Monday through Friday. Sincerely, [redacted]. Executive Relations

Thank you for contacting Verizon Wireless (VZW). This letter is in response to the above referencedcomplaint for Nicole [redacted]. In her complaint, Nicole [redacted] disputes the Reconnect Fees assessed onher Sublevel account 00002. She states that payment arrangements were only made on her sub level...

account00001. Please accept this letter as confirmation of VZW's response to her concerns.Account review indicates Ms. [redacted] was billed Reconnect Fees that were credited on her Level 00001account; however, the Reconnect Fees were not credited on her Level 00002 account.Upon receipt of this complaint, I acknowledged Ms. [redacted]’s concerns and advised her of the self serveoptions available to make payment arrangements online and via her Verizon Mobile App as well. Sheconfirmed that she was able to access her Verizon Mobile App on her Level 0002 as well. In the interest ofresolution, I issued $100.00 credit toward the Reconnect Fees on her Level 00002 account. She wassatisfied.Should you have any questions regarding this correspondence, I can be reached at [redacted]7. My officehours are 10:00 AM - 7:00 PM PST, Monday - Friday. Thank you.Sincerely,Sherene F.Executive Relations Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Justin [redacted] here. I'm writing at the earliest convenience I've had to get back to you. I apologize, but I've actually been without internet in my apartment, and that's seriously hampered my ability to get work done.  I actually was satisfied with the resolution of the issue, and I wrote a story about it for a [redacted]: 
Regards,
Justin [redacted]

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596  ...

                               Re: Revdex.com Case #:[redacted]       Customer Name: [redacted]       Verizon Wireless Account #: [redacted]   Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] [redacted].  In his complaint, Mr. [redacted] stated that he was informed that monthly price would be different and when he attempted to disconnect the line we refused to do and charged him an early termination fee.   Upon receipt of this complaint, Verizon Wireless made multiple unsuccessful attempts to reach Mr. [redacted] at ###-###-#### and [redacted] com between May 23, 2017 and May 26, 2017 to discuss his concerns.     Verizon Wireless regrets any inconvenience the above matter may have caused Mr. [redacted], and appreciates the opportunity given to resolve these account concerns. Should Mr. [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through Friday. Sincerely,   Acacia W. Executive Relations

In his complaint, [redacted] states he has been with Verizon Wireless over 15 years and for the most part he has always been satisfied until the unlimited data came out. Mr. [redacted] states he switched his 4G router to the unlimited plan in February 2017 and after the third month he was...

throttled after 10GB of data usage. Mr. [redacted] states no one told him this could happen and now his current cycle is over the 10GB and we will not allow him to change back to his old plan to get the 4G speeds until his bill cycle resets.   In order to come to a satisfactory resolution the Executive Relations Office spoke with Mr. [redacted] on May 9, 2017. I thanked Mr. [redacted] for the feedback on the unlimited data plan. I confirmed that his 4G router would go from 4G to 3G once 10GB has been used. I offered to set up a plan change to get him back on his 24GB plan. I also offered one month of service of $88.00, and Mr. [redacted] accepted both offers. An $88.00 credit has been applied to the account and his plan will be changed to the New Verizon Plan XXL 24GB effective on the first day of his new billing cycle, May 27, 2017.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Monday through Friday between the hours of 7am and 4pm PDT.   Sincerely,   Ashley Q. Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only other thing I requested from Ashleigh, the Verizon person I spoke with about the issue and the Revdex.com complaint, was that I would like the details in writing from her.  I am not sure if her response to my Revdex.com complaint, that I am otherwise satisfied with, will be enough should any other issues come up in regreds to the proper billing.   I just want to make sure this resolution is clear with any Verizon representative I may have to deal with in the further.  She stated that Verizon will still honor the credit for my old phone.  The original agreement was up to a $650 to pay off my AT&T contract.  I am not sure the $650.00 was only referring to the old phone trade in or whether it would include any other charges from AT&T to close my cellular account with AT&T. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have not seen this credit posted to my account. 
Regards,
[redacted]

As a goodwill gesture, I sent a fed-Ex label ([redacted]) to Mr. [redacted] for the return of the tablet. Once the tablet is received I will credit the account the early termination fee of $175.00.  He is satisfied with the resolution

On 05/11/16, I spoke with Ms. [redacted] regarding the concern specified in the complaint.  After reviewing Ms. [redacted]’s prior data usage, I found no history of excessive data usage in her entire history as a customer.  Therefore, I agreed to credit her account for the overages that appeared...

on 04/18/16 invoice.  Ms. [redacted] made a partial payment of $120.00 for the 04/18/16 invoice and I credited the balance of $456.75 to zero out the remaining charges.  Ms. [redacted] advised me that she was switching her home phone service to a different provider and I found that a cancellation request was already pending for the data service.  I advised Ms. [redacted] that I will waived the final bill as a courtesy as long as her home phone service is disconnected by the 05/18/16.   Ms. [redacted] was satisfied with the resolution and no further action was required.If the customer has additional questions regarding this matter, I can be reached at [redacted].  My hours of availability are from 10:00 AM – 5:00 PM Monday through Friday.  Regards  [redacted]  ** Verizon Executive Relations

April 28th, 2017   [redacted] Revdex.com 1700 Whitehorse Hamilton Sq. Rd. Trenton, NJ 08690   RE:      Complainant: [redacted]             Case Number: [redacted]...

              Dear Ms. [redacted],   This letter is in response to the recent correspondence filed by [redacted] [redacted] regarding the afore-mentioned case number.   Mr. [redacted] expressed frustration concerning the changing of the trade in amount he was quoted upon placing his order for a device.   Mr. [redacted] filed a complaint concerning the amount of trade in value he received after he changed his order from the Samsung Galaxy S8 to the Samsung Galaxy S8 Plus.  Mr. [redacted] said he was quoted a value of $360.00 when he placed the order for the S8 however, after he changed the device model the trade in value was dropped to $115.00.  Executive Relations explained that as of April 25th a ticket was submitted to correct the trade in amount to $360.00.  Additionally, Executive Relations advised that the process can take 3-4 billing cycles to correct which is the normal time the promotion would become effective.  Mr. [redacted] was advised the previous payments made will be applied as a lump sum credit adjustment and the remaining credits will be applied from billing cycle 5-24 monthly.  Mr. [redacted] said he under stood. Mr. [redacted] has been a customer for less than one month and has experienced poor customer service.  Executive Relations offered to issue an inconvenience credit of $75.00.  Mr. [redacted] accepted the offer and expressed satisfaction. Verizon Wireless appreciates the opportunity to respond to Mr. [redacted] concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and, although the summary is not 100%, I do find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They claimed that a refund would be sent to his account on 5/22/2017 to his old bank account ending in [redacted]. 
I have explained several times to every representative involved in this criminal theft by Verizon Wireless that [redacted] [redacted] account has been closed since April and we need the money sent in the form of a check to his address.   The representative Ebonie, said she would update my request ON 5/22/2017.  Then she told us on 5/25/2017  we would have to wait three weeks LONGER for a check.  Then just this morning on  5/30/2017 she claims that a refund was already sent to David's bank and that his father will have to negotiate with the bank to get the funds.  This is probably JUST another of the last 10 lies they have told about the payment/refund.  In conclusion:  WE STILL DO NOT HAVE A REFUND OF THE MONEY THEY STOLE FROM [redacted] BANK ACCOUNT. 
Regards,
[redacted]