The guest's complaint as well as contact information was given the Loyalty Support Team at Dunkin' Brands, that handles any questions and or concerns that a guest has regarding his/her DD Perks Account This team has had extremely high call volumes in recent months due to various nation wide promotions and issues with the APP We have requested that someone from that team reach out to the guest directly regarding the concerns that the guest is having
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made The representative is working on getting this guest's concerns and questions addressed
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/and 1/12/Supervisor is waiting to hear back from the guest so the issue can be addressed
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/The supervisor was able to address guest's concerns and resolve the matter
refer to ticket # # [redacted] I dont know what to do, I forgot to respond to Revdex.com , Dunkin wont fix the problemits so frustratingI sent my bank ledger to DD showing all the debit charges$did not show up on my DD virtual gift cardit was stolen from me, and they will not aknowledge itPrevious Revdex.com was opened on corporate: I used Dunkin Donuts DD app for [redacted] as a consumerPurchased multiple virtual gift cards to participate in a rewards programA total of $was debited from my [redacted] checking account, and never credited to my DD Virtual gift card, I wrote an email and called about my concernsThe outcome from them (which I have in email form in writting) states they cannot help meThey basically stole $and refuse to investigate further, even when my statement was sent to them of proof of debi $Either credited to my dunking DD app , or a check written to meprevious ticket was for $Since then, I sent $via the app to a virtual gift card for my bf and he was not able to claim itAgain, it came out of my checking account and got nothing for itStolen
The Dunkin' Donuts locations are independently owned and operated franchised restaurants The Guest Support Team of Dunkin' Brands has spoken with this guest on Monday 5/22/2015, regarding this complaint At that time we had sent the guest's information to this particular Franchise owner requesting that he/she reach out to the guest directly We have sent additional information via e-mail to the Franchise Owner today (6/3) requesting that that Franchise Owner reach out to the guest directly
This guest has sent Dunkin' Brands Loyalty Support Team an e-mail on 3/19/with regards to this complaint A representative from Loyalty Support had responded to the guest via e-mail on 3/21/and provided the guest with a $Gift Card via e-mail The appropriate teams at Dunkin' Brands have been made aware of guest's experience
This complaint has been forwarded to the Loyalty Support Team of Dunkin' BrandsThe Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue
This information was sent to a representative of Dunkin' Brands Loyalty Support Team We have requested that a representative from the Loyalty Support Team reach out to guest with the regards to this
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/ We requested that he mail us the [redacted] Gift Card in order for us to mail him back a refund in the form of a check
This was brought to the attention of a Supervisor on the Loyalty Support Team of Dunkin' Brands They will be reaching out to the guest directly regarding this case
The Baskin Robbins restaurants are independently owned and operated by individual franchise owners The Guest Support Team at Dunkin' Brands has informed the Franchise Owner, of this location, that this guest is not satisfied with the response that the guest received from the Franchise Owner/Franchise Representative The Guest Support Team has requested via e-mail on 6/19/2015, that the Franchise Owner/ Franchise Representative reach out to the guest again
Dunkin' Brands Guest Support team sent an email to the guest on 01/17/requesting more information in regards to this issueWhen we hear back from the guest, we will be notifying the appropriate teams and requesting that they reach out to the guest to address this complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have not received any call from dunkin donut so farI made all possible attempts to reach their customer serviceThey did not even consider me as a human Regards, [redacted]
Dunkin' Brands Guest Support Team has sent this guest an e-mail on 5/21/requesting additional information Dunkin' Donuts are independently owned and operated franchise restaurants Once the guest responds with a location we will then request that the franchise owner reach out to the guest regarding this concern
The Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/23/The representative left a voicemail for the guest and sent the guest an emailThe Loyalty Support team will address the guest's complaint
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional informationA representative from the Loyalty Support team has sent the guest an email on 5/23/advising that the refund takes 3-business days to show
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The guest's complaint as well as contact information was given the Loyalty Support Team at Dunkin' Brands, that handles any questions and or concerns that a guest has regarding his/her DD Perks Account This team has had extremely high call volumes in recent months due to various nation wide promotions and issues with the APP We have requested that someone from that team reach out to the guest directly regarding the concerns that the guest is having
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made The representative is working on getting this guest's concerns and questions addressed
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/and 1/12/Supervisor is waiting to hear back from the guest so the issue can be addressed
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/The supervisor was able to address guest's concerns and resolve the matter
refer to ticket # # [redacted] I dont know what to do, I forgot to respond to Revdex.com , Dunkin wont fix the problemits so frustratingI sent my bank ledger to DD showing all the debit charges$did not show up on my DD virtual gift cardit was stolen from me, and they will not aknowledge itPrevious Revdex.com was opened on corporate: I used Dunkin Donuts DD app for [redacted] as a consumerPurchased multiple virtual gift cards to participate in a rewards programA total of $was debited from my [redacted] checking account, and never credited to my DD Virtual gift card, I wrote an email and called about my concernsThe outcome from them (which I have in email form in writting) states they cannot help meThey basically stole $and refuse to investigate further, even when my statement was sent to them of proof of debi $Either credited to my dunking DD app , or a check written to meprevious ticket was for $Since then, I sent $via the app to a virtual gift card for my bf and he was not able to claim itAgain, it came out of my checking account and got nothing for itStolen
The Dunkin' Donuts locations are independently owned and operated franchised restaurants The Guest Support Team of Dunkin' Brands has spoken with this guest on Monday 5/22/2015, regarding this complaint At that time we had sent the guest's information to this particular Franchise owner requesting that he/she reach out to the guest directly We have sent additional information via e-mail to the Franchise Owner today (6/3) requesting that that Franchise Owner reach out to the guest directly
This guest has sent Dunkin' Brands Loyalty Support Team an e-mail on 3/19/with regards to this complaint A representative from Loyalty Support had responded to the guest via e-mail on 3/21/and provided the guest with a $Gift Card via e-mail The appropriate teams at Dunkin' Brands have been made aware of guest's experience
This complaint has been forwarded to the Loyalty Support Team of Dunkin' BrandsThe Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue
This information was sent to a representative of Dunkin' Brands Loyalty Support Team We have requested that a representative from the Loyalty Support Team reach out to guest with the regards to this
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/ We requested that he mail us the [redacted] Gift Card in order for us to mail him back a refund in the form of a check
This was brought to the attention of a Supervisor on the Loyalty Support Team of Dunkin' Brands They will be reaching out to the guest directly regarding this case
The Baskin Robbins restaurants are independently owned and operated by individual franchise owners The Guest Support Team at Dunkin' Brands has informed the Franchise Owner, of this location, that this guest is not satisfied with the response that the guest received from the Franchise Owner/Franchise Representative The Guest Support Team has requested via e-mail on 6/19/2015, that the Franchise Owner/ Franchise Representative reach out to the guest again
Dunkin' Brands Guest Support team sent an email to the guest on 01/17/requesting more information in regards to this issueWhen we hear back from the guest, we will be notifying the appropriate teams and requesting that they reach out to the guest to address this complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have not received any call from dunkin donut so farI made all possible attempts to reach their customer serviceThey did not even consider me as a human Regards, [redacted]
Dunkin' Brands Guest Support Team has sent this guest an e-mail on 5/21/requesting additional information Dunkin' Donuts are independently owned and operated franchise restaurants Once the guest responds with a location we will then request that the franchise owner reach out to the guest regarding this concern
The Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/23/The representative left a voicemail for the guest and sent the guest an emailThe Loyalty Support team will address the guest's complaint
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional informationA representative from the Loyalty Support team has sent the guest an email on 5/23/advising that the refund takes 3-business days to show
The Loyalty Support Supervisor contacted guest by phone on 3/16/Supervisor is working with guest to resolve the issue
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]