A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/and left a voicemailThe Loyalty Support team has updated the case with the franchise ownerThe restaurants are independently owned and operated businessesWe have requested that the franchise owner contact the guest directly
The Dunkin' Brands Guest Support team updated the Dunkin' Brands Loyalty Support team with the guest's additional commentsA supervisor from the Loyalty Support team spoke with the guest on 5/19/The case has been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thanks for respondingDid you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questionsI would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team has requested that a representative from the Loyalty Support Team reaches out to the guest personally in regards to this issue
Dunkin' Brands Guest Support Team has forwarded this complaint to the Dunkin' Brands Loyalty Support TeamGuest Support has requested that a representative of Loyalty Support reaches out to the guest directly in regards to this issue
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/The restaurants are independently owned and operatedCase was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaintGuest Support Supervisor spoke to this guest on 11/21/The supervisor updated the guest's complaint with the franchisee
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My account had over $dollars and after a week and a half of me calling you, you decided to call and offer a $refundI did nothing wrong and you implied I did and STOLE close to $dollars How is that a resolution?] Regards, [redacted] ***
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands A representative from Loyalty Support will be reaching out to the guest in order to assist him with this
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts I do not understand why the people there refuse to contact me through this Revdex.com site or through my email [redacted] I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is ( [redacted] (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem I am certainly going to be sure and tell everyone I know about their truly shoddy business practices! Regards, [redacted]
I am still upset and disgusted by Dunkin Donuts total lack of customer serviceThe owner reached out and was very apologetic, which I appreciatedCorporate, on the other hand, was awfulYour reputation has forever been tarnished in my mindI hope that, in the future, you conduct yourself with a semblance of professionalism instead of simply passing the buckEven an apology would help
Dunkin’ Brands Guest Support contacted the gueston 4/24/ via emailThe restaurants are independently owned and operated businessesWe have asked the guest for the location she visited so we can notify the franchise owner of the locationand request they contact the guest directly
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/ Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Business failed to contact me Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The guest originally emailed Dunkin' Brands in regards to this complaint on 7/12/2016. This restaurant is independently owned and operated. Dunkin' Brands Guest Support Team made the franchise owner and appropriate teams aware on 7/12/2016. The guest has filed a previous complaint... with the BBB in regards to this complaint and the BBB was not asked to process the complaint. Multiple representatives of Dunkin' Brands Guest Support Team spoke with the guest in regards to this complaint. This matter is between the franchise owner and the guest. Dunkin' Brands Guest Support will update the case to the franchise owner and the appropriate representatives of Dunkin' Brands.
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/Supervisor addressed the guest's complaintThe guest states she is not willing to discuss this further over the phone to address additional concernsLoyalty Support Supervisor did contact guest via telephone on 12/4/and left a voicemail for this guestThere is nothing further we can do for this guest at this time
A representative from the Guest Support team of Dunkin' Brands has sent the guest an email in order to get additional information regarding this case Once we are which store guest had visited we will be sending the guest's feedback to the franchise owner The stores are all independently owned and operated by individual franchise owners Once know which franchise owner it is, we will be requesting that someone from the franchise team reach out to guest directly
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/and left a voicemailThe Loyalty Support team has updated the case with the franchise ownerThe restaurants are independently owned and operated businessesWe have requested that the franchise owner contact the guest directly
The Dunkin' Brands Guest Support team updated the Dunkin' Brands Loyalty Support team with the guest's additional commentsA supervisor from the Loyalty Support team spoke with the guest on 5/19/The case has been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thanks for respondingDid you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questionsI would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team has requested that a representative from the Loyalty Support Team reaches out to the guest personally in regards to this issue
Dunkin' Brands Guest Support Team has forwarded this complaint to the Dunkin' Brands Loyalty Support TeamGuest Support has requested that a representative of Loyalty Support reaches out to the guest directly in regards to this issue
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/The restaurants are independently owned and operatedCase was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaintGuest Support Supervisor spoke to this guest on 11/21/The supervisor updated the guest's complaint with the franchisee
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My account had over $dollars and after a week and a half of me calling you, you decided to call and offer a $refundI did nothing wrong and you implied I did and STOLE close to $dollars How is that a resolution?] Regards, [redacted] ***
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands A representative from Loyalty Support will be reaching out to the guest in order to assist him with this
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts I do not understand why the people there refuse to contact me through this Revdex.com site or through my email [redacted] I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is ( [redacted] (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem I am certainly going to be sure and tell everyone I know about their truly shoddy business practices! Regards, [redacted]
I am still upset and disgusted by Dunkin Donuts total lack of customer serviceThe owner reached out and was very apologetic, which I appreciatedCorporate, on the other hand, was awfulYour reputation has forever been tarnished in my mindI hope that, in the future, you conduct yourself with a semblance of professionalism instead of simply passing the buckEven an apology would help
Dunkin’ Brands Guest Support contacted the gueston 4/24/ via emailThe restaurants are independently owned and operated businessesWe have asked the guest for the location she visited so we can notify the franchise owner of the locationand request they contact the guest directly
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/ Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
A supervisor from our Loyalty Support team will reaching out to the guest today to resolve the issue with their DD Perks account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Business failed to contact me Regards, [redacted]
The guest spoke with a representative of the Dunkin' Brands Loyalty Support Team on 11/15/ This complaint has been resolved
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The guest originally emailed Dunkin' Brands in regards to this complaint on 7/12/2016. This restaurant is independently owned and operated. Dunkin' Brands Guest Support Team made the franchise owner and appropriate teams aware on 7/12/2016. The guest has filed a previous complaint... with the BBB in regards to this complaint and the BBB was not asked to process the complaint. Multiple representatives of Dunkin' Brands Guest Support Team spoke with the guest in regards to this complaint. This matter is between the franchise owner and the guest. Dunkin' Brands Guest Support will update the case to the franchise owner and the appropriate representatives of Dunkin' Brands.
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/Supervisor addressed the guest's complaintThe guest states she is not willing to discuss this further over the phone to address additional concernsLoyalty Support Supervisor did contact guest via telephone on 12/4/and left a voicemail for this guestThere is nothing further we can do for this guest at this time
A representative from the Guest Support team of Dunkin' Brands has sent the guest an email in order to get additional information regarding this case Once we are which store guest had visited we will be sending the guest's feedback to the franchise owner The stores are all independently owned and operated by individual franchise owners Once know which franchise owner it is, we will be requesting that someone from the franchise team reach out to guest directly