The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasionsThis complaint has been resolvedThere is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issueThe restaurants are independently owned and operatedThe Guest Support Team has updated the appropriate teams with the additional guest information
This case was handled by our Loyalty Support teamA representative from the Loyalty Support team contacted the guest by email on 11/20/This case has been resolved
Dunkin' Brands Loyalty Support Team has reached out to the guest leaving her a voice mail on 3/3/regarding this case The message was left including the direct desk phone number to one of the team's supervisors Team member informed guest in message that they will be sending her a refund check that she can expect to receive within 6-weeks
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team is researching the case and will be following up with the guest
This information was brought to the attention of the Supervisor from the Loyalty Support Team at Dunkin' Brands A representative from that team with be reaching out to guest in order to assist with this mater
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yetNo emailNo phoneNo case numberZero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THE BUSINESS HAS NOT RECTIFIED THE COMPLAINTTHE MANAGER CALLED ME A [redacted] ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEATHOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESSTHIS INDIVIDUAL [redacted] SHOULD AND MUST BE FIREDI WAS HUMILATED BY THIS EMPLOYEE Regards, [redacted] ***
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/ We have requested that the franchise owner/representative reach out to guest with regards to this case
The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims This case is being reviewed by the supervisors and representatives within the Loyalty Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did not receive any calls from the local franchise - why would I bother with Revdex.com if I did - give them my phone number and tell them a large apology is in order - as they have never contact me - ###-###-#### cell Regards, [redacted]
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional informationA representative from the Loyalty Support team called the guest directly on 08/07/to address this complaint
A supervisor from the Dunkin' Brands Loyalty Support team called the guest on 07/26/The supervisor resolved this complaint with the guestThis case has been resolved
The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issueThe restaurants are independently owned and operated by franchise ownersThe Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint
Revdex.com: I have no intentions of considering this matter closed until the franchise holder actually does something to improve the condition of this storeIf this is the manner in which dunkin brands wishes to be viewed while in the hands of said franchise, then I of course feel justified in a more aggressive aporoach regarding this storeDunkin is in this retords able to help mitigate a less public and potentially embasassing campaign against yhis storeSurely something can be done to help at least the cleanliness of their store or is it their belief that filthy stores are a part of their public image I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not received the money credited to my bank account yet Their website still shows approx$balance The only reason I added money to this card in the first place is because their website showed that I had a zero balance I do see under transactions that it looks like they reversed the charge but another place on the site says the money is still on the perks card I have not received the money in my bank account The person I talked to insinuated that I had "accidentally" loaded my card twice and was not very sympathetic to my complaints that the transaction happened over a weekend and a customer has no recourse until Monday-Friday I had to make four phone calls and spent over minutes on the phone to get this resolved The money has not been credited back to me as promised this will be the last time my family deals with Dunkin Donuts Regards, [redacted]
The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasionsThis complaint has been resolvedThere is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issueThe restaurants are independently owned and operatedThe Guest Support Team has updated the appropriate teams with the additional guest information
This case was handled by our Loyalty Support teamA representative from the Loyalty Support team contacted the guest by email on 11/20/This case has been resolved
Dunkin' Brands Guest Support team has sent an email to this guest on 12/13/requesting additional information in regards to this complaint
Dunkin' Brands Loyalty Support Team has reached out to the guest leaving her a voice mail on 3/3/regarding this case The message was left including the direct desk phone number to one of the team's supervisors Team member informed guest in message that they will be sending her a refund check that she can expect to receive within 6-weeks
The Dunkin' Brands Loyalty Support Team contacted this guest via phone on 1/5/The Loyalty Support representative was able to address guest's concerns
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team is researching the case and will be following up with the guest
A representative from Dunkin' Brands Loyalty Support Team will be reaching out to this guest directly regarding this
This information was brought to the attention of the Supervisor from the Loyalty Support Team at Dunkin' Brands A representative from that team with be reaching out to guest in order to assist with this mater
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yetNo emailNo phoneNo case numberZero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THE BUSINESS HAS NOT RECTIFIED THE COMPLAINTTHE MANAGER CALLED ME A [redacted] ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEATHOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESSTHIS INDIVIDUAL [redacted] SHOULD AND MUST BE FIREDI WAS HUMILATED BY THIS EMPLOYEE Regards, [redacted] ***
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/ We have requested that the franchise owner/representative reach out to guest with regards to this case
The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims This case is being reviewed by the supervisors and representatives within the Loyalty Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did not receive any calls from the local franchise - why would I bother with Revdex.com if I did - give them my phone number and tell them a large apology is in order - as they have never contact me - ###-###-#### cell Regards, [redacted]
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional informationA representative from the Loyalty Support team called the guest directly on 08/07/to address this complaint
A supervisor from the Dunkin' Brands Loyalty Support team called the guest on 07/26/The supervisor resolved this complaint with the guestThis case has been resolved
The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issueThe restaurants are independently owned and operated by franchise ownersThe Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint
Revdex.com: I have no intentions of considering this matter closed until the franchise holder actually does something to improve the condition of this storeIf this is the manner in which dunkin brands wishes to be viewed while in the hands of said franchise, then I of course feel justified in a more aggressive aporoach regarding this storeDunkin is in this retords able to help mitigate a less public and potentially embasassing campaign against yhis storeSurely something can be done to help at least the cleanliness of their store or is it their belief that filthy stores are a part of their public image I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not received the money credited to my bank account yet Their website still shows approx$balance The only reason I added money to this card in the first place is because their website showed that I had a zero balance I do see under transactions that it looks like they reversed the charge but another place on the site says the money is still on the perks card I have not received the money in my bank account The person I talked to insinuated that I had "accidentally" loaded my card twice and was not very sympathetic to my complaints that the transaction happened over a weekend and a customer has no recourse until Monday-Friday I had to make four phone calls and spent over minutes on the phone to get this resolved The money has not been credited back to me as promised this will be the last time my family deals with Dunkin Donuts Regards, [redacted]