A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/The representative left a voicemail for the guest and requested that the guest call back to address the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not know what to do to get my $back!!!! I have submitted a Revdex.com claim, I did talk to Dunkin Donuts regarding this but they have done nothing They told me that they were getting their IT people involved and they were going to debit the Dunkin Donuts card that was credited fraudulently and and they were going to credit my Debit card back THIS HAS TO DATE NOT HAPPENED! I do not even own a Dunkin' Donuts card!!!! I will NOT phone these people in that I told them I did not trust them ( Dunkin Donuts) to relay my concerns correctly and that I wanted a "written" record, besides I was traveling.......Obviously, you feel this is resolve Revdex.com in that you are only writing me back using robot letters! This BAD SITUATION has NOT BEEN RESOLVED Revdex.com!!!!!!!! I TOLD THEM I WANTED THINGS HANDLED THROUGH THE Revdex.com and that I was NOT talking to anyone over the phone! Someone get back with me here! It is Christmas Time and I Need my MONEY!!! Regards, [redacted]
The Dunkin' Brands Guest Support team has notified the franchise owner of the guest's experienceThis restaurant is independently owned and operatedThe Guest Support team has requested that the franchise owner reach out to the guest directly to resolve this issue
A representative from the Dunkin' Brands Loyalty Support team attempted to reach the guest via phone on 10/03/The representative was unable to reach the guest at that timeThe representative sent the guest an email requesting that they call back
The Dunkin' Brands Guest Support team contacted the guest via phone and email on 10/3/2017 requesting additional information in regards to this complaint. When we hear back from the guest, we will assist with the complaint.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I spoke to corporate on 2/3/but I want to speak to the owner of this location for a credit and the owner needs to apologize to me and provide me a corrective action for this issueCorporate is not part of this dunkin donuts as the are franchises that are owned and the owner still has not contacted me about my compliant and that is who is responsible and should be replying to this complaintWhatever was discussed with corporate is a seperate issue Regards, [redacted] ***
Dunkin' Brands Loyalty Support Team has spoken to this guest in the past with regards to this I have forward the message that the guest has sent to the Revdex.com to the Loyalty Support Team requesting that they reach back out to the guest with regards to this
The Dunkin' Donuts locations are independently owned and operated franchises The appropriate franchise owner has been contact with this guest's concerns and complaints with regards to this location A representative from this franchise has contacted the guest directly, offering the guest a resolution The Guest Support Team at Dunkin' Brands considers this case closed, due to guest being contacted by the franchise representative
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I contacted Dunkin Donuts before I made this Revdex.com complaint; they already have my contact info and the number of the card, so they could fix this any time they wantHaving someone contact me now does not address or solve the problem at allThere are many others who are having the same problem, their complaints are on DD's [redacted] page, and DD is not fixing it, so they can keep the money that customers have on the old app and so they won't have to provide the perks that those customers have earnedWhatever money and perks I have on the card will be lost when the old app is discontinued Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was sent an email to call the customer complaint line I have attempted to call several times The wait time has always been at least minutes I already played their game once and waited minutes to not have a resolution It just goes to show the value DD put in their customer service How about they give me a direct number to call to a person without wasting another hour of my life? Regards, [redacted] ***
This case has been brought to the attention of a Supervisor on the Loyalty Support Team. I have requested that the Supervisor review and reach out to guest directly.
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teamsGuest Support has requested that the franchise owner reach out to the guest directly to address this complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'm sorry but the matter is anything but resolved Yes, a representative did finally contact me after I filed the Revdex.com complaint The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/(days ago) nothing had been done with that case since then Nothing had been done to have my money returned to me Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/ In the days since voiding those cards - they did nothing other than hold my money They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-business days to appear in my account) has "resolved" the matter That is absurd I still do not have my money I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their appTo be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened days ago and in spite of the fact that I still will not have my money for several more business daysSaid differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app Their response to the Revdex.com served more to upset me than it did to bring this matter to a close Regards, [redacted] ***
This guest has contacted the Guest Support Team at Dunkin' Brands regarding Baseball Nut Ice Cream This is a seasonal flavor that is not required to be in every Baskin-Robbins location All of the stores are independently owned and operated by individual franchise owners It is at the discretion of the individual franchise owners which flavors he/she sells in their location, aside from certain flavors that are required The guest was sent an e-mail from Guest Support on 6/23/informing guest of this information
Revdex.com: I am not happy I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' DonutsSince I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] The business owner contacted me todayHe was suppose to send me something in writing about a possible agreement HE DIDN'T/HASN'T I DON'T think he has my e-mail addressIt's ok with me......YOU HAVE MY premission to give it to him ALSO.....my mailing address is fine to give it to himI'd rather YOU send it to himIt would be MORE professional and business like to do that William Taylor
A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/The representative left a voicemail for the guest and requested that the guest call back to address the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not know what to do to get my $back!!!! I have submitted a Revdex.com claim, I did talk to Dunkin Donuts regarding this but they have done nothing They told me that they were getting their IT people involved and they were going to debit the Dunkin Donuts card that was credited fraudulently and and they were going to credit my Debit card back THIS HAS TO DATE NOT HAPPENED! I do not even own a Dunkin' Donuts card!!!! I will NOT phone these people in that I told them I did not trust them ( Dunkin Donuts) to relay my concerns correctly and that I wanted a "written" record, besides I was traveling.......Obviously, you feel this is resolve Revdex.com in that you are only writing me back using robot letters! This BAD SITUATION has NOT BEEN RESOLVED Revdex.com!!!!!!!! I TOLD THEM I WANTED THINGS HANDLED THROUGH THE Revdex.com and that I was NOT talking to anyone over the phone! Someone get back with me here! It is Christmas Time and I Need my MONEY!!! Regards, [redacted]
A supervisor from the Dunkin' Brands Guest Support team spoke with the guest on 02/03/This complaint has been resolved
The Dunkin' Brands Guest Support team followed up with this guest on 3/7/by email and was able to resolve the issue
The Dunkin' Brands Guest Support team has notified the franchise owner of the guest's experienceThis restaurant is independently owned and operatedThe Guest Support team has requested that the franchise owner reach out to the guest directly to resolve this issue
A representative from the Dunkin' Brands Loyalty Support team attempted to reach the guest via phone on 10/03/The representative was unable to reach the guest at that timeThe representative sent the guest an email requesting that they call back
The Dunkin' Brands Guest Support team contacted the guest via phone and email on 10/3/2017 requesting additional information in regards to this complaint. When we hear back from the guest, we will assist with the complaint.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I spoke to corporate on 2/3/but I want to speak to the owner of this location for a credit and the owner needs to apologize to me and provide me a corrective action for this issueCorporate is not part of this dunkin donuts as the are franchises that are owned and the owner still has not contacted me about my compliant and that is who is responsible and should be replying to this complaintWhatever was discussed with corporate is a seperate issue Regards, [redacted] ***
Dunkin' Brands Loyalty Support Team has spoken to this guest in the past with regards to this I have forward the message that the guest has sent to the Revdex.com to the Loyalty Support Team requesting that they reach back out to the guest with regards to this
The Dunkin' Donuts locations are independently owned and operated franchises The appropriate franchise owner has been contact with this guest's concerns and complaints with regards to this location A representative from this franchise has contacted the guest directly, offering the guest a resolution The Guest Support Team at Dunkin' Brands considers this case closed, due to guest being contacted by the franchise representative
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I contacted Dunkin Donuts before I made this Revdex.com complaint; they already have my contact info and the number of the card, so they could fix this any time they wantHaving someone contact me now does not address or solve the problem at allThere are many others who are having the same problem, their complaints are on DD's [redacted] page, and DD is not fixing it, so they can keep the money that customers have on the old app and so they won't have to provide the perks that those customers have earnedWhatever money and perks I have on the card will be lost when the old app is discontinued Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was sent an email to call the customer complaint line I have attempted to call several times The wait time has always been at least minutes I already played their game once and waited minutes to not have a resolution It just goes to show the value DD put in their customer service How about they give me a direct number to call to a person without wasting another hour of my life? Regards, [redacted] ***
This case has been brought to the attention of a Supervisor on the Loyalty Support Team. I have requested that the Supervisor review and reach out to guest directly.
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teamsGuest Support has requested that the franchise owner reach out to the guest directly to address this complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'm sorry but the matter is anything but resolved Yes, a representative did finally contact me after I filed the Revdex.com complaint The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/(days ago) nothing had been done with that case since then Nothing had been done to have my money returned to me Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/ In the days since voiding those cards - they did nothing other than hold my money They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-business days to appear in my account) has "resolved" the matter That is absurd I still do not have my money I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their appTo be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened days ago and in spite of the fact that I still will not have my money for several more business daysSaid differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app Their response to the Revdex.com served more to upset me than it did to bring this matter to a close Regards, [redacted] ***
The Dunkin' Brands Loyalty Support team has contacted this guest via email on 12/13/The issue has been resolved
This guest has contacted the Guest Support Team at Dunkin' Brands regarding Baseball Nut Ice Cream This is a seasonal flavor that is not required to be in every Baskin-Robbins location All of the stores are independently owned and operated by individual franchise owners It is at the discretion of the individual franchise owners which flavors he/she sells in their location, aside from certain flavors that are required The guest was sent an e-mail from Guest Support on 6/23/informing guest of this information
Revdex.com: I am not happy I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' DonutsSince I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] The business owner contacted me todayHe was suppose to send me something in writing about a possible agreement HE DIDN'T/HASN'T I DON'T think he has my e-mail addressIt's ok with me......YOU HAVE MY premission to give it to him ALSO.....my mailing address is fine to give it to himI'd rather YOU send it to himIt would be MORE professional and business like to do that William Taylor