Complaint: ***
I am responding to the company's response because:I was called by a customer service representative from headquarters who assured me that everything would be taken care I was told to mail my ring to the headquarters I was about to do so and then thought to ask if I needed any paperwork with the ring and was told of course and that I need to fill out more forms These forms require calling the customer service line again I spent an entire week calling that line trying to get the warrantee policy number to no avail I am not confident that I will get the help I need by calling the customer service line again I expect for the problem to be fixed without further hoops to jump through or more phone calls to the customer service line
Regards,
*** ***
Thank you for the opportunity to respondWe have reviewed Mr
***’ complaint We apologize for the issues
and any miscommunication that has occurred. We would like to comply with Mr***’ desired settlementWe have
additionally reached out to Mr*** and offered the same
Should you or Mr*** have any additional questions,
please let us know
Thank you for allowing us to respond to Ms***We have reviewed Ms***'s purchase history and found the purchase she was speaking of on 06/22/At this time, we have made contact with Ms*** and are working with her to have her issue resolvedShould Ms*** have any
further questions or concerns she may contact our Customer Service Department at *** 8am-5pm (CST)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, your concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of serviceWhile we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill Thank you again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST.
We are again thankful for the opportunity to respond to Mrs***’s concernsEvery day we strive to provide the best possible customer service and are disappointed when we fall shortAs a company we would like to apologize to Mrand Mrs*** for the lack of and the inconsistent communication they received from our Amarillo locationOur Management staff has reviewed the issue and will certainly take action to ensure this type of issue does not occur in the future We would still like to speak to Mrand Mrs***We have reached out prior and left messagesWe can be reached at *** 8am-5pm Monday through Friday
Complaint: ***
I am rejecting this response because:I've attempted to contact Samuels corporate leaving messages and never received a call back from them or the store? This issue still is not resolved. They still have our jewelry and have not attempted to provide a solution. I have a provided them a fire report and don't understand why this is so difficult? Can you assist? I feel as though we are being taken advantage of... Do I need to get a lawyer? Please advise.Thank you, *** *** *** Regards,
*** ***
Thank you for the opportunity to resound to MrKimmet’s concernsUpon receiving the complaint our customer service department reached out to Mr*** directlyWe will certainly work with Mr*** on his desired resolutionWe will continue to contact Mr*** until his concerns are fully
resolvedShould Mr*** wish to contact us directly, he may call our customer service department at 877-726-Thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hi ***, I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Thank you for the opportunity to resound to MrKimmet’s concernsUpon receiving the complaint our customer service department reached out to Mr*** directlyWe will certainly work with Mr*** on his desired resolutionWe will continue to contact Mr*** until his concerns are fully
resolved Should Mr*** wish to contact us directly, he may call our customer service department at 877-726-Thank you very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with
themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this situation.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company has stated that they will properly reinstate my warranty and the ring will be fully coveredCurrently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed.
Regards,
*** ***
Thank you for the opportunity to respond to Ms***’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs*** went into our Polaris location on 3/29/and completed her return Should Ms*** have any addition
questions or concerns we invite her to contact us at ***. *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com
Complaint: ***
I am rejecting this response because:Hello ***, I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchaseI have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new addressThey were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to me. A few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money backI have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matter. Thank you so much, *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am responding to the company's response because:I was called by a customer service representative from headquarters who assured me that everything would be taken care I was told to mail my ring to the headquarters I was about to do so and then thought to ask if I needed any paperwork with the ring and was told of course and that I need to fill out more forms These forms require calling the customer service line again I spent an entire week calling that line trying to get the warrantee policy number to no avail I am not confident that I will get the help I need by calling the customer service line again I expect for the problem to be fixed without further hoops to jump through or more phone calls to the customer service line
Regards,
*** ***
Thank you for the opportunity to respondWe have reviewed Mr
***’ complaint We apologize for the issues
and any miscommunication that has occurred. We would like to comply with Mr***’ desired settlementWe have
additionally reached out to Mr*** and offered the same
Should you or Mr*** have any additional questions,
please let us know
Thank you for allowing us to respond to Ms***We have reviewed Ms***'s purchase history and found the purchase she was speaking of on 06/22/At this time, we have made contact with Ms*** and are working with her to have her issue resolvedShould Ms*** have any
further questions or concerns she may contact our Customer Service Department at *** 8am-5pm (CST)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, your concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of serviceWhile we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill Thank you again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST.
We are again thankful for the opportunity to respond to Mrs***’s concernsEvery day we strive to provide the best possible customer service and are disappointed when we fall shortAs a company we would like to apologize to Mrand Mrs*** for the lack of and the inconsistent communication they received from our Amarillo locationOur Management staff has reviewed the issue and will certainly take action to ensure this type of issue does not occur in the future We would still like to speak to Mrand Mrs***We have reached out prior and left messagesWe can be reached at *** 8am-5pm Monday through Friday
this has been resolved
Complaint: ***
I am rejecting this response because:I've attempted to contact Samuels corporate leaving messages and never received a call back from them or the store? This issue still is not resolved. They still have our jewelry and have not attempted to provide a solution. I have a provided them a fire report and don't understand why this is so difficult? Can you assist? I feel as though we are being taken advantage of... Do I need to get a lawyer? Please advise.Thank you, *** *** *** Regards,
*** ***
Thank you for the opportunity to resound to MrKimmet’s concernsUpon receiving the complaint our customer service department reached out to Mr*** directlyWe will certainly work with Mr*** on his desired resolutionWe will continue to contact Mr*** until his concerns are fully
resolvedShould Mr*** wish to contact us directly, he may call our customer service department at 877-726-Thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hi ***, Thank you so much for your commentI understand that you have since been in contact with the Manager and that a return has been granted.
Hi ***, I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Thank you for the opportunity to resound to MrKimmet’s concernsUpon receiving the complaint our customer service department reached out to Mr*** directlyWe will certainly work with Mr*** on his desired resolutionWe will continue to contact Mr*** until his concerns are fully
resolved Should Mr*** wish to contact us directly, he may call our customer service department at 877-726-Thank you very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with
themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this situation.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company has stated that they will properly reinstate my warranty and the ring will be fully coveredCurrently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed.
Regards,
*** ***
Thank you for the opportunity to respond to Ms***’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs*** went into our Polaris location on 3/29/and completed her return Should Ms*** have any addition
questions or concerns we invite her to contact us at ***. *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com
Complaint: ***
I am rejecting this response because:Hello ***, I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchaseI have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new addressThey were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to me. A few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money backI have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matter. Thank you so much, *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***