Complaint: ***
I am rejecting this response because:I would like a response in writing regarding the poor service I received from their storeIt was unacceptable just like this response.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with
themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mr*** It was a pleasure speaking with you today regarding your web orderI sincerely apologize for the delay in responseI will ensure that your order is fulfilled asap and that your discount is also applied
Hi ***,thank you for reaching out and I apologize for the late responseFrom my understanding *** *** has reached out to you and has helped you get this resolvedIf you still have any concerns definitely feel free to reach back out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meIn our conversation Thursday 1-11-18, a representative from Samuel's Jewelers in Austin TX stated it may be 2-business days until I see the refund pending in my accountI trust that will be the case, and approve the full return of funds for goods not received
*** ***
Complaint: ***
I am rejecting this response because:The General Manager from Samuels said I couldn't return the ringThere is nothing he can do about itI'm just not going to ever buy from them EVER againThank you for your time
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respondMs*** and her fiancé Mr*** went into our store location on 3/26/At that time they received their new ring, warranty and a gift card for compensation Should Ms*** and Mr*** have any additional questions they may contact our
customer service department at 877-726-
Complaint: ***
I am rejecting this response because: Mr *** did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for allowing us the opportunity to respond. It is our company policy to strive to provide the highest level ofservice and we apologize for any dissatisfaction MsStrittmatter may have experiencedWe have spoken to MsStrittmatter and we will be repairing her ring. We
look forward to resolving this issue, thank you for your time
Mr***, Thank you for bringing this to our attention. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at *** Monday through Friday, 8:00am to 5:00pm CST
We are again thankful for the opportunity to respond to Mrs***’s concernsEvery day we strive to provide the best possible customer service and are disappointed when we fall shortAs a company we would like to apologize to Mrand Mrs*** for the lack of and the inconsistent communication they received from our Amarillo locationOur Management staff has reviewed the issue and will certainly take action to ensure this type of issue does not occur in the futureWe would still like to speak to Mrand Mrs***We have reached out prior and left messagesWe can be reached at *** 8am-5pm Monday through Friday
Thank you for allowing us to respond to Ms***We have reviewed Ms***'s purchase history and found the purchase she was speaking of on 06/22/At this time, we have made contact with Ms*** and are working with her to have her issue resolvedShould Ms*** have any
further questions or concerns she may contact our Customer Service Department at *** 8am-5pm (CST)
Thank you for the opportunity to respond to Ms***'s complaintWe apologize for the treatment Ms*** received in our store locationWe want Ms*** to be happy with her purchase therefore we would like to offer Ms*** a full refundShould she choose to accept this offer
she may contact our customer service department at 877-726-
Complaint: ***
I am rejecting this response because:I would like a response in writing regarding the poor service I received from their storeIt was unacceptable just like this response.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with
themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mr*** It was a pleasure speaking with you today regarding your web orderI sincerely apologize for the delay in responseI will ensure that your order is fulfilled asap and that your discount is also applied
Hi ***,thank you for reaching out and I apologize for the late responseFrom my understanding *** *** has reached out to you and has helped you get this resolvedIf you still have any concerns definitely feel free to reach back out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meIn our conversation Thursday 1-11-18, a representative from Samuel's Jewelers in Austin TX stated it may be 2-business days until I see the refund pending in my accountI trust that will be the case, and approve the full return of funds for goods not received
*** ***
Complaint: ***
I am rejecting this response because:The General Manager from Samuels said I couldn't return the ringThere is nothing he can do about itI'm just not going to ever buy from them EVER againThank you for your time
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respondMs*** and her fiancé Mr*** went into our store location on 3/26/At that time they received their new ring, warranty and a gift card for compensation Should Ms*** and Mr*** have any additional questions they may contact our
customer service department at 877-726-
Complaint: ***
I am rejecting this response because: Mr *** did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for allowing us the opportunity to respond. It is our company policy to strive to provide the highest level ofservice and we apologize for any dissatisfaction MsStrittmatter may have experiencedWe have spoken to MsStrittmatter and we will be repairing her ring. We
look forward to resolving this issue, thank you for your time
Mr***, Thank you for bringing this to our attention. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at *** Monday through Friday, 8:00am to 5:00pm CST
We are again thankful for the opportunity to respond to Mrs***’s concernsEvery day we strive to provide the best possible customer service and are disappointed when we fall shortAs a company we would like to apologize to Mrand Mrs*** for the lack of and the inconsistent communication they received from our Amarillo locationOur Management staff has reviewed the issue and will certainly take action to ensure this type of issue does not occur in the futureWe would still like to speak to Mrand Mrs***We have reached out prior and left messagesWe can be reached at *** 8am-5pm Monday through Friday
Thank you for allowing us to respond to Ms***We have reviewed Ms***'s purchase history and found the purchase she was speaking of on 06/22/At this time, we have made contact with Ms*** and are working with her to have her issue resolvedShould Ms*** have any
further questions or concerns she may contact our Customer Service Department at *** 8am-5pm (CST)
Thank you so much for allowing us to reply to Mr***It is my understanding that we have offered the guest a full refund.
Thank you for the opportunity to respond to Ms***'s complaintWe apologize for the treatment Ms*** received in our store locationWe want Ms*** to be happy with her purchase therefore we would like to offer Ms*** a full refundShould she choose to accept this offer
she may contact our customer service department at 877-726-