Complaint: ***
I am rejecting this
response because:I am not happy with this purchase at all,I appreciate the extended time and my wife and I will be in as soon as possible to resolve this matter,I asked that my money be returned to my credit card but evidently I have to exchange it for some different kind of jewelry that we will settle for Why can I not just get my money refunded back to my card, or the jewelry repaired properly? The sales lady even said it was a poor design, but nobody said that when I was making the purchase
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attempted to contact them at the number provided today at 12:53PM I was directed to voicemail as all their callers were helping other customers I left my name and call back number along with the store location of complaint as requested on their voicemail Waiting on a call back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for allowing us to reply to Ms***. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive every day to provide the best service possible and are disappointed when our guests have received less than
expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at *** Monday through Friday, 9:00am to 5:00pm CST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to me
Regards,
*** ***
Ms***, We appreciate you bringing this to our attention and we take great care to ensure that important matters such as this are reviewed immediately I understand you have been in contact with the District Manager for the area and have agreed to continue to resolve the issue
in JanuaryShould you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST.
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms***Ms***'s existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms*** a gift certificate for compensation as wellShould Ms*** have any additional questions, she can contact our Customer Service Department at 877-726-
Mr*** It was a pleasure speaking with you today regarding your web orderI sincerely apologize for the delay in responseI will ensure that your order is fulfilled asap and that your discount is also applied.
Hello,I am terribly sorry about this error on our endwe are currently working on getting this refunded to your account, you should be seeing that in the next few buisness days. please contact customer service at ***
Complaint: ***
I am rejecting this response because: I find this unacceptableIt shouldn’t take months to resolve the issue I have documentation that ring was not made correctly and they should stand behind their mistake!
Regards,
*** ** ***
Mr***, Thank you so much for bringing this to our attentionI sincerely apologize for the delay in response that you have receivedI will get you all the necessary information so you may return your item for a full refundShould you have any questions please feel free to contact our
office directly at ***-***-***
Complaint: ***
I am rejecting this response because:I would like a response in writing regarding the poor service I received from their storeIt was unacceptable just like this response.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insuranceThe company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchaseThey are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insuranceBUT for the past years they have been taking my ring in and not once was I charged because they were able to see that I had insuranceWEIRD! I am not at all with this outcomeI have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING meOh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of I took my ring and the insurance was perfectly fine thenThe insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it backThis has been a nightmare from the startTHis company does not care for its customersIf the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever
Regards,
*** ***
Thank you for the opportunity to respond to Ms***’s complaintWe apologize for the error and any inconveniences this has causedOn 7/28/Mr*** returned to our Grand Junction locationAt that time a refund for Mr*** was processedWe will certainly expedite the refund process
and mail Mr***’s check to his California address at his request.
Thank you so much for allowing us to respond to Ms***I have spoken to Ms*** and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms*** resolve her concerns regarding
this delicate matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meIn our conversation Thursday 1-11-18, a representative from Samuel's Jewelers in Austin TX stated it may be 2-business days until I see the refund pending in my accountI trust that will be the case, and approve the full return of funds for goods not received
*** ***
Thank you for allowing to respond back to Mr***At this time we feel we can most certainly assist Mr*** with his concerns however, we have not been able to make contact with him via phoneMr*** can reach our customer service staff at *** (Monday - Friday, 8am-5pm CST)
Thank you
Complaint: ***
I am rejecting this
response because:I am not happy with this purchase at all,I appreciate the extended time and my wife and I will be in as soon as possible to resolve this matter,I asked that my money be returned to my credit card but evidently I have to exchange it for some different kind of jewelry that we will settle for Why can I not just get my money refunded back to my card, or the jewelry repaired properly? The sales lady even said it was a poor design, but nobody said that when I was making the purchase
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attempted to contact them at the number provided today at 12:53PM I was directed to voicemail as all their callers were helping other customers I left my name and call back number along with the store location of complaint as requested on their voicemail Waiting on a call back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I sincerely apologize for the delay in responseI am pleased to learn that this issue has since been resolved.
Thank you for allowing us to reply to Ms***. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive every day to provide the best service possible and are disappointed when our guests have received less than
expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at *** Monday through Friday, 9:00am to 5:00pm CST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to me
Regards,
*** ***
Ms***, We appreciate you bringing this to our attention and we take great care to ensure that important matters such as this are reviewed immediately I understand you have been in contact with the District Manager for the area and have agreed to continue to resolve the issue
in JanuaryShould you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST.
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms***Ms***'s existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms*** a gift certificate for compensation as wellShould Ms*** have any additional questions, she can contact our Customer Service Department at 877-726-
Mr*** It was a pleasure speaking with you today regarding your web orderI sincerely apologize for the delay in responseI will ensure that your order is fulfilled asap and that your discount is also applied.
Hello,I am terribly sorry about this error on our endwe are currently working on getting this refunded to your account, you should be seeing that in the next few buisness days. please contact customer service at ***
Complaint: ***
I am rejecting this response because: I find this unacceptableIt shouldn’t take months to resolve the issue I have documentation that ring was not made correctly and they should stand behind their mistake!
Regards,
*** ** ***
Mr***, Thank you so much for bringing this to our attentionI sincerely apologize for the delay in response that you have receivedI will get you all the necessary information so you may return your item for a full refundShould you have any questions please feel free to contact our
office directly at ***-***-***
Complaint: ***
I am rejecting this response because:I would like a response in writing regarding the poor service I received from their storeIt was unacceptable just like this response.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insuranceThe company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchaseThey are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insuranceBUT for the past years they have been taking my ring in and not once was I charged because they were able to see that I had insuranceWEIRD! I am not at all with this outcomeI have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING meOh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of I took my ring and the insurance was perfectly fine thenThe insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it backThis has been a nightmare from the startTHis company does not care for its customersIf the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever
Regards,
*** ***
Thank you for the opportunity to respond to Ms***’s complaintWe apologize for the error and any inconveniences this has causedOn 7/28/Mr*** returned to our Grand Junction locationAt that time a refund for Mr*** was processedWe will certainly expedite the refund process
and mail Mr***’s check to his California address at his request.
Thank you so much for allowing us to respond to Ms***I have spoken to Ms*** and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms*** resolve her concerns regarding
this delicate matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meIn our conversation Thursday 1-11-18, a representative from Samuel's Jewelers in Austin TX stated it may be 2-business days until I see the refund pending in my accountI trust that will be the case, and approve the full return of funds for goods not received
*** ***
Thank you for allowing to respond back to Mr***At this time we feel we can most certainly assist Mr*** with his concerns however, we have not been able to make contact with him via phoneMr*** can reach our customer service staff at *** (Monday - Friday, 8am-5pm CST)
Thank you