Thank you for allowing us to respond to Mr***At this time, we have made contact with Mr*** and are working with him to have his concerns resolvedShould Mr*** have any further questions or concernshe may contact our Customer Service Department at *** 8am-5pm (CST)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attempted to contact them at the number provided today at 12:53PM I was directed to voicemail as all their callers were helping other customers I left my name and call back number along with the store location of complaint as requested on their voicemail Waiting on a call back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respond to Mr***’s complaintOur Customer Service Department has been in contact with him and was able to help resolve his issueMr*** was refunded on Friday 4/1/We again spoke to him on Monday 4/4/to advise he will receive his check within
to business days? Should Mr*** have any addition questions or concerns we invite him to contact us at ***.? ? ? *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com ?
Thank you for the opportunity to respondWe have reviewedMr***’s complaintWe apologize for the issues and any miscommunicationthat has occurred? We would like to offerMr*** a full refund for the items in question? Should Mr*** like to take advantage ofthis offer, please
have him do so within the next business days.Should you have any additional questions please let us know
Thank you for the opportunity to work with Mr***Our store manager has contacted him in regard to his concernsWe would like to offer to extend the exchange time frame so Mr*** may bring his wife into the store to find a suitable replacement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me
Regards,
*** ***
Mrs***,? Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further
questions or concerns please feel free to reach out to our customer service department at ***?
Complaint: ***
I am rejecting this response because:You
appear to be playing games with me nowSure the credit finally showed up in the amount of $1,on 7/20/except that a new charge showed up today (dated as 7/20/2018) in the amount of $1,on my credit statementEffectively, we are back to square oneWhat's even funnier is that you people seem to fabricate the dates nowI thought this was over because on Friday and throughout the weekend, this new charge wasn't thereBut 7/24/2018, a charge dated to 7/20/(the same date as the credit) showed upNow I am again $1,in the holeIs this your way of cheating Revdex.com now to make them think you resolved the complaint, and trying to get away with it??
Regards,
*** ***? PSA note to Revdex.com officials: I think I am now certain this company is dishonest and in the business of scamming people.In my opinion, they ought to be prosecuted for such behavior and get booted from Revdex.com altogetherOMGYesterday I thought I finally got over with it and was moving forwardNow, I am back in this trench of Samuels Jewelers cave stuck in their life sucking quicksandPlease help!!!
Thank you for the opportunity respond to Mrs***’s concernsWe would like to personally speak with Mrs***We can be reached at ***Our office hours are from 8am to 5pm Monday through Friday
Thank you for the opportunity to respond to Ms***’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs*** went into our Polaris location on 3/29/and completed her return? Should Ms*** have any addition
questions or concerns we invite her to contact us at ***.? ? ? ? *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respond to Mrs***’s concernsMrs*** had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs*** agreed to
the modification option and the store jeweler has begun working on the bracelet? The work is scheduled to be completed by Friday 3/11/ Should Mrs*** have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-8357.?
Thank you so much for reaching outI can assure you that we have received your request and have processed your refund at this timeYou should see the return hit your account within 24-business hours.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved
Regards,
*** ***
Mr*** visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr***’s needsShould he have any addition questions he may contact the Store Manager directly
Thank you so much for allowing us to reply to Mr***It is my understanding that we have offered the guest a full refund
Thank you for allowing us to respond to Mr***At this time, we have made contact with Mr*** and are working with him to have his concerns resolvedShould Mr*** have any further questions or concernshe may contact our Customer Service Department at *** 8am-5pm (CST)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attempted to contact them at the number provided today at 12:53PM I was directed to voicemail as all their callers were helping other customers I left my name and call back number along with the store location of complaint as requested on their voicemail Waiting on a call back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to me
Regards,
*** ***
Thank you so much for allowing us to respond to Mrs***I have had the pleasure of speaking to her and feel that we have resolved her concerns.?
Thank you for the opportunity to respond to Mr***’s complaintOur Customer Service Department has been in contact with him and was able to help resolve his issueMr*** was refunded on Friday 4/1/We again spoke to him on Monday 4/4/to advise he will receive his check within
to business days? Should Mr*** have any addition questions or concerns we invite him to contact us at ***.? ? ? *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com ?
Thank you for the opportunity to respondWe have reviewedMr***’s complaintWe apologize for the issues and any miscommunicationthat has occurred? We would like to offerMr*** a full refund for the items in question? Should Mr*** like to take advantage ofthis offer, please
have him do so within the next business days.Should you have any additional questions please let us know
Thank you for the opportunity to work with Mr***Our store manager has contacted him in regard to his concernsWe would like to offer to extend the exchange time frame so Mr*** may bring his wife into the store to find a suitable replacement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me
Regards,
*** ***
this has been resolved.?
Mrs***,? Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further
questions or concerns please feel free to reach out to our customer service department at ***?
Complaint: ***
I am rejecting this response because:You
appear to be playing games with me nowSure the credit finally showed up in the amount of $1,on 7/20/except that a new charge showed up today (dated as 7/20/2018) in the amount of $1,on my credit statementEffectively, we are back to square oneWhat's even funnier is that you people seem to fabricate the dates nowI thought this was over because on Friday and throughout the weekend, this new charge wasn't thereBut 7/24/2018, a charge dated to 7/20/(the same date as the credit) showed upNow I am again $1,in the holeIs this your way of cheating Revdex.com now to make them think you resolved the complaint, and trying to get away with it??
Regards,
*** ***? PSA note to Revdex.com officials: I think I am now certain this company is dishonest and in the business of scamming people.In my opinion, they ought to be prosecuted for such behavior and get booted from Revdex.com altogetherOMGYesterday I thought I finally got over with it and was moving forwardNow, I am back in this trench of Samuels Jewelers cave stuck in their life sucking quicksandPlease help!!!
Thank you for allowing us to reply back to Ms***At this time we have honored her request and have issued a full refund.?
Thank you for the opportunity respond to Mrs***’s concernsWe would like to personally speak with Mrs***We can be reached at ***Our office hours are from 8am to 5pm Monday through Friday
Thank you for the opportunity to respond to Ms***’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs*** went into our Polaris location on 3/29/and completed her return? Should Ms*** have any addition
questions or concerns we invite her to contact us at ***.? ? ? ? *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respond to Mrs***’s concernsMrs*** had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs*** agreed to
the modification option and the store jeweler has begun working on the bracelet? The work is scheduled to be completed by Friday 3/11/ Should Mrs*** have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-8357.?
Thank you so much for reaching outI can assure you that we have received your request and have processed your refund at this timeYou should see the return hit your account within 24-business hours.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved
Regards,
*** ***
Mr*** visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr***’s needsShould he have any addition questions he may contact the Store Manager directly