We have spoken to Ms***We have advised we have been in contact with the finance company whom are providing the refund checkThe finance company will be processing a new check within hours then sending FedEx Next DayWe will be following up with tracking information once it is available. If Ms*** has any additional questions, she may contact customer service at 877-726-
Thank you for the opportunity to respondWe have reviewed Mr
***’ complaint We apologize for the issues
and any miscommunication that has occurred. We would like to comply with Mr***’ desired settlementWe have
additionally reached out to Mr*** and offered the same
Should you or Mr*** have any additional questions,
please let us know
Hi ***, I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Thank you for the opportunity to respondMr*** went onto the McAllen location on 4/and has picked up his ringWe certainly understand Mr*** and Ms***s frustration, should Ms*** experience anymore difficulties with her ring, we can certainly order a new size specific
ring for herAdditionally, we will send a $Gift Certificate to Ms*** Should Mr*** or Ms*** have any additional comments or concerns they may contact our Customer Service Department at 877-726-
We have spoken to Ms***We have advised we have been in contact with the finance company whom are providing the refund checkThe finance company will be processing a new check within hours then sending FedEx Next DayWe will be following up with tracking information once it is available. If Ms*** has any additional questions, she may contact customer service at 877-726-
Complaint: ***
I am rejecting this response because: Mr *** did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.
Regards,
*** ***
Thank you for allowing us to respond to Mr***At this time, we have made contact with Mr*** and are working with him to have his concerns resolvedShould Mr*** have any further questions or concernshe may contact our Customer Service Department at *** 8am-5pm (CST)
Mr***, Thank you so much for bringing this to our attentionI sincerely apologize for the delay in response that you have receivedI will get you all the necessary information so you may return your item for a full refundShould you have any questions please feel free to contact our
office directly at ***-***-***
Thank you so much for allowing us to respond to Ms***I have spoken to Ms*** and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms*** resolve her concerns regarding
this delicate matter
Thank you for the opportunity respond to Mrs***’s concernsWe would like to personally speak with Mrs***We can be reached at ***Our office hours are from 8am to 5pm Monday through Friday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this situation.
Regards,
*** ***
Ms***, I would love to speak to you directly in regards to this issue and try to get you the best resolutionAt your earliest convenience please contact me at *** my office hours are Monday - Friday 8am - 5pm central time.
Thank you for the opportunity to respond to Mr***’s complaintOur Customer Service Department has been in contact with him and was able to help resolve his issueMr*** was refunded on Friday 4/1/We again spoke to him on Monday 4/4/to advise he will receive his check within
to business days Should Mr*** have any addition questions or concerns we invite him to contact us at ***. *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com
Ms***, your concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of serviceWhile we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill Thank you again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST
Hello ***I am terribly sorry for this misunderstanding, we were having some technical issues with processing the refunds on that day and have since resolved that issue as of yesterdayyou should be seeing the credit hit your account within the next few business daysagain I am very sorry for the inconvenience this has caused youI assure you we are not trying to scam you I hope you have a great rest of the day. Thank you
Thank you for the opportunity to respond to Mr***, at this time we have reached out to Mr*** via email and have offered him a Lifetime WarrantyIf Mr*** accepts the offer I feel that will resolve the concern and issue at handShould Mr*** have any further questions or concerns
please have him contact us at ***
We have spoken to Ms***We have advised we have been in contact with the finance company whom are providing the refund checkThe finance company will be processing a new check within hours then sending FedEx Next DayWe will be following up with tracking information once it is available. If Ms*** has any additional questions, she may contact customer service at 877-726-
Thank you for the opportunity to respondWe have reviewed Mr
***’ complaint We apologize for the issues
and any miscommunication that has occurred. We would like to comply with Mr***’ desired settlementWe have
additionally reached out to Mr*** and offered the same
Should you or Mr*** have any additional questions,
please let us know
Hi ***, I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Thank you for the opportunity to respondMr*** went onto the McAllen location on 4/and has picked up his ringWe certainly understand Mr*** and Ms***s frustration, should Ms*** experience anymore difficulties with her ring, we can certainly order a new size specific
ring for herAdditionally, we will send a $Gift Certificate to Ms*** Should Mr*** or Ms*** have any additional comments or concerns they may contact our Customer Service Department at 877-726-
We have spoken to Ms***We have advised we have been in contact with the finance company whom are providing the refund checkThe finance company will be processing a new check within hours then sending FedEx Next DayWe will be following up with tracking information once it is available. If Ms*** has any additional questions, she may contact customer service at 877-726-
Ms***, It was a pleasure speaking with youI am so sorry to see you go but at promised will get your refund to you asap.
Thank you for allowing us to reply back to Ms***At this time we have honored her request and have issued a full refund
Complaint: ***
I am rejecting this response because: Mr *** did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.
Regards,
*** ***
Thank you for allowing us to respond to Mr***At this time, we have made contact with Mr*** and are working with him to have his concerns resolvedShould Mr*** have any further questions or concernshe may contact our Customer Service Department at *** 8am-5pm (CST)
Hi ***, I sincerely apologize that your items were not receivedI have since issued a full refund back to youYou should see this within 24-hours.
Mr***, Thank you so much for bringing this to our attentionI sincerely apologize for the delay in response that you have receivedI will get you all the necessary information so you may return your item for a full refundShould you have any questions please feel free to contact our
office directly at ***-***-***
Hi *** thank you for reaching out, we are still currently working to resolve this issue.
Thank you so much for allowing us to respond to Ms***I have spoken to Ms*** and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms*** resolve her concerns regarding
this delicate matter
Thank you for the opportunity respond to Mrs***’s concernsWe would like to personally speak with Mrs***We can be reached at ***Our office hours are from 8am to 5pm Monday through Friday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this situation.
Regards,
*** ***
Ms***, I would love to speak to you directly in regards to this issue and try to get you the best resolutionAt your earliest convenience please contact me at *** my office hours are Monday - Friday 8am - 5pm central time.
Thank you for the opportunity to respond to Mr***’s complaintOur Customer Service Department has been in contact with him and was able to help resolve his issueMr*** was refunded on Friday 4/1/We again spoke to him on Monday 4/4/to advise he will receive his check within
to business days Should Mr*** have any addition questions or concerns we invite him to contact us at ***. *** *** Store Support Supervisor | Samuels Jewelers, Inc*** direct | fax | www.samuelsjewelers.com
Ms***, your concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of serviceWhile we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill Thank you again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-*** Monday through Friday, 8:00am to 5:00pm CST
Hello ***I am terribly sorry for this misunderstanding, we were having some technical issues with processing the refunds on that day and have since resolved that issue as of yesterdayyou should be seeing the credit hit your account within the next few business daysagain I am very sorry for the inconvenience this has caused youI assure you we are not trying to scam you I hope you have a great rest of the day. Thank you
Thank you for the opportunity to respond to Mr***, at this time we have reached out to Mr*** via email and have offered him a Lifetime WarrantyIf Mr*** accepts the offer I feel that will resolve the concern and issue at handShould Mr*** have any further questions or concerns
please have him contact us at ***