Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for allowing to respond back to Mr***At this time we feel we can most certainly assist Mr*** with his concerns however, we have not been able to make contact with him via phoneMr*** can reach our customer service staff at *** (Monday - Friday, 8am-5pm CST)
Thank you.?
Thank you for the opportunity to respond to Mr*** concernsUpon receiving the complaint our customer service department reached out to Mr*** on his desired resolutionWe will continue to stay in communication with Mr*** until his concerns are fully resolvedShould Mr***
wish to contact us directly, he may do so by contacting our customer service department at *** ? Thank you very much?
Thank you for the opportunity to respond to Ms. [redacted]’s complaint. We apologize for the error and any inconveniences this has caused. On 7/28/2016 Mr. [redacted] returned to our Grand Junction location. At that time a refund for Mr. [redacted] was processed. We will certainly expedite the refund process...
and mail Mr. [redacted]’s check to his California address at his request.
Complaint: [redacted]
I am rejecting this response because:Hello [redacted], I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchase. I have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new address. They were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to me. A few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money back. I have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matter. Thank you so much, [redacted]
Regards,
[redacted]
Mr. [redacted], Thank you for bringing this to our attention. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected. We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST.
Ms. [redacted], I would love to speak to you directly in regards to this issue and try to get you the best resolution. At your earliest convenience please contact me at [redacted] my office hours are Monday - Friday 8am - 5pm central time.
Complaint: [redacted]
I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past 2 YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insurance. The company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchase. They are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insurance. BUT for the past 2 years they have been taking my ring in and not once was I charged because they were able to see that I had insurance. WEIRD! I am not at all with this outcome. I have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING me. Oh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of 2016 I took my ring and the insurance was perfectly fine then. The insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it back. This has been a nightmare from the start. THis company does not care for its customers. If the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever.
Regards,
[redacted]
Thank you for the opportunity to respond. We have placed an order for a brand new ring for Ms. [redacted]. Ms. [redacted]'s existing ring will be repaired and can be worn while the new ring is being made. Additionally we have mailed Ms. [redacted] a gift certificate for compensation as well. Should Ms. [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-8357.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has stated that they will properly reinstate my warranty and the ring will be fully covered. Currently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed.
Regards,
[redacted]
Thank you for the opportunity to respond. We have reviewedMr. [redacted]’s complaint. We apologize for the issues and any miscommunicationthat has occurred. We would like to offerMr. [redacted] a full refund for the items in question. Should Mr. [redacted] like to take advantage ofthis offer, please...
have him do so within the next 14 business days.Should you have any additional questions please let us know.
Thank you so much for reaching out. I can assure you that we have received your request and have processed your refund at this time. You should see the return hit your account within 24-48 business hours.
Hi [redacted], I sincerely apologize that your items were not received. I have since issued a full refund back to you. You should see this within 24-48 hours.
Hi [redacted], Thank you so much for your comment. I understand that you have since been in contact with the Manager and that a return has been granted.
Mrs. [redacted], Thank you so much for taking the time to speak to me this afternoon in regards to your concerns. At this time I have requested a full refund for the item that you did not receive. Your refund should be available to you within 24-48 hours. In the event that you have any further...
questions or concerns please feel free to reach out to our customer service department at [redacted]
Thank you for the opportunity to respond. Mr. [redacted] went onto the McAllen location on 4/2 and has picked up his ring. We certainly understand Mr. [redacted] and Ms. [redacted]s frustration, should Ms. [redacted] experience anymore difficulties with her ring, we can certainly order a new size specific...
ring for her. Additionally, we will send a $50 Gift Certificate to Ms. [redacted]. Should Mr. [redacted] or Ms. [redacted] have any additional comments or concerns they may contact our Customer Service Department at 877-726-8357.
Thank you for the opportunity to work with Mr. [redacted]. Our store manager has contacted him in regard to his concerns. We would like to offer to extend the exchange time frame so Mr. [redacted] may bring his wife into the store to find a suitable replacement.
Mr. [redacted] visited the store location on 2/12 and worked with the store manager. It was determined that repairs would be made to the items sufficient to meet Mr. [redacted]’s needs. Should he have any addition questions he may contact the Store Manager directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to Mrs. [redacted]’s concerns. Mrs. [redacted] had visited our store location on 3/4/2016. During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style bracelet. Mrs. [redacted] agreed to...
the modification option and the store jeweler has begun working on the bracelet. The work is scheduled to be completed by Friday 3/11/2016. Should Mrs. [redacted] have any questions in the interim, she may contact the Store Manager directly. She may also contact our Customer Service Department at 877-726-8357.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for allowing to respond back to Mr***At this time we feel we can most certainly assist Mr*** with his concerns however, we have not been able to make contact with him via phoneMr*** can reach our customer service staff at *** (Monday - Friday, 8am-5pm CST)
Thank you.?
Thank you for the opportunity to respond to Mr*** concernsUpon receiving the complaint our customer service department reached out to Mr*** on his desired resolutionWe will continue to stay in communication with Mr*** until his concerns are fully resolvedShould Mr***
wish to contact us directly, he may do so by contacting our customer service department at *** ? Thank you very much?
Thank you for the opportunity to respond to Ms. [redacted]’s complaint. We apologize for the error and any inconveniences this has caused. On 7/28/2016 Mr. [redacted] returned to our Grand Junction location. At that time a refund for Mr. [redacted] was processed. We will certainly expedite the refund process...
and mail Mr. [redacted]’s check to his California address at his request.
Complaint: [redacted]
I am rejecting this response because:Hello [redacted], I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchase. I have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new address. They were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to me. A few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money back. I have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matter. Thank you so much, [redacted]
Regards,
[redacted]
Mr. [redacted], Thank you for bringing this to our attention. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store. We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected. We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST.
Ms. [redacted], I would love to speak to you directly in regards to this issue and try to get you the best resolution. At your earliest convenience please contact me at [redacted] my office hours are Monday - Friday 8am - 5pm central time.
Complaint: [redacted]
I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past 2 YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insurance. The company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchase. They are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insurance. BUT for the past 2 years they have been taking my ring in and not once was I charged because they were able to see that I had insurance. WEIRD! I am not at all with this outcome. I have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING me. Oh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of 2016 I took my ring and the insurance was perfectly fine then. The insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it back. This has been a nightmare from the start. THis company does not care for its customers. If the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever.
Regards,
[redacted]
Thank you for the opportunity to respond. We have placed an order for a brand new ring for Ms. [redacted]. Ms. [redacted]'s existing ring will be repaired and can be worn while the new ring is being made. Additionally we have mailed Ms. [redacted] a gift certificate for compensation as well. Should Ms. [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-8357.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has stated that they will properly reinstate my warranty and the ring will be fully covered. Currently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed.
Regards,
[redacted]
Thank you for the opportunity to respond. We have reviewedMr. [redacted]’s complaint. We apologize for the issues and any miscommunicationthat has occurred. We would like to offerMr. [redacted] a full refund for the items in question. Should Mr. [redacted] like to take advantage ofthis offer, please...
have him do so within the next 14 business days.Should you have any additional questions please let us know.
Thank you so much for reaching out. I can assure you that we have received your request and have processed your refund at this time. You should see the return hit your account within 24-48 business hours.
Hi [redacted], I sincerely apologize that your items were not received. I have since issued a full refund back to you. You should see this within 24-48 hours.
Hi [redacted], Thank you so much for your comment. I understand that you have since been in contact with the Manager and that a return has been granted.
Mrs. [redacted], Thank you so much for taking the time to speak to me this afternoon in regards to your concerns. At this time I have requested a full refund for the item that you did not receive. Your refund should be available to you within 24-48 hours. In the event that you have any further...
questions or concerns please feel free to reach out to our customer service department at [redacted]
Thank you for the opportunity to respond. Mr. [redacted] went onto the McAllen location on 4/2 and has picked up his ring. We certainly understand Mr. [redacted] and Ms. [redacted]s frustration, should Ms. [redacted] experience anymore difficulties with her ring, we can certainly order a new size specific...
ring for her. Additionally, we will send a $50 Gift Certificate to Ms. [redacted]. Should Mr. [redacted] or Ms. [redacted] have any additional comments or concerns they may contact our Customer Service Department at 877-726-8357.
Thank you for the opportunity to work with Mr. [redacted]. Our store manager has contacted him in regard to his concerns. We would like to offer to extend the exchange time frame so Mr. [redacted] may bring his wife into the store to find a suitable replacement.
Mr. [redacted] visited the store location on 2/12 and worked with the store manager. It was determined that repairs would be made to the items sufficient to meet Mr. [redacted]’s needs. Should he have any addition questions he may contact the Store Manager directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to Mrs. [redacted]’s concerns. Mrs. [redacted] had visited our store location on 3/4/2016. During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style bracelet. Mrs. [redacted] agreed to...
the modification option and the store jeweler has begun working on the bracelet. The work is scheduled to be completed by Friday 3/11/2016. Should Mrs. [redacted] have any questions in the interim, she may contact the Store Manager directly. She may also contact our Customer Service Department at 877-726-8357.