eBags

Hello,There was an error with this promotionThe partnership company that put up the promotion ( [redacted] ) had our product incorrectly listedWe reserve the right to cancel any orders that are incorrectly listed in error, and apologize for the inconvenienceAs listed on our website here: [redacted] We made sure to cancel the orders, and send an automated Back Order Cancellation email to all customersThanks!Confirming PricesItems in your Shopping Cart will always reflect the most recent prices displayed on the item’s product detail page, less any promotional discount code that you may have appliedPlease note this price may differ from the prices shown for the items when you first placed them in your Shopping CartPlacing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most eBags discount offers are for a limited time only, and have stated expiration datesAccordingly, it is possible that an item's price may change between the time you place it in your Shopping Cart and the time you complete your CheckoutIn addition, prices are subject to availability of the product at the time of ordering.While eBags strives to provide accurate pricing information, pricing or typographical errors may occureBags cannot confirm the price of an item until after you orderIn the event that an item is listed at an incorrect price due to an error in pricing, eBags shall have the right, at eBags' sole discretion, to refuse or cancel any orders placed for that itemIn the event that an item is mispriced, eBags may, at eBags' sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.Please note that this policy applies only to products sold and shipped by eBags.comeBags regrets that we cannot be responsible for pricing errors made on third-party marketplaces, affiliated web sites, or prices quoted incorrectly in print publications which are not directly affiliated with eBags

Complaint: [redacted] I am rejecting this response because: The website states a month warranty on this product Ebags sent my request back to It Luggage and I was told they would contact me within three daysI have not recieved any contact from It Luggage or from E bags since 9/26/ Sincerely, [redacted]

We have a day return policy that is firmOur vendors do not accept anything past that point, and we have to respect their wishesdays should be plenty of time to receive, evaluate and return any merchandise including anything that is damaged or defectiveIt shouldn't take more than days to discover an error with your orderOur return policy is clearly listed below: [redacted] Thank you for understanding [redacted] ***

Here is the screenshot of our internal system and the order notesI feel as a business, we have replaced the bag, and have tried our best to assist without giving away merchandiseAlso, attached are the photographs of her bagHer bags continue to wear on the bottom from them dragging the bag up stairs and not picking it up by their handleYou can see the wear from misuse based on the photosPlease let me know if you have further questionsThanks!

Hello [redacted] ,I apologize for the recent experience you have encounteredWe show that the package was delivered on 1/6/Our Customer Success Manager attempted to contact you on 1/at 12:07PM MST and 3:17PM MST and was unable to connect with youWhen buying from eBags, we never guarantee delivery and provide an "Estimated Arrival Date" as its clearly stated on our websiteBeing that there can be shipping and warehouse delays, we know that there can be times where a package doesn't meet its "Estimated Arrival Time" which is why we clearly state its estimated.That doesn't decrease the importance that the item arrived late, which isn't our intentionHowever, we did all we could in our power to work with the vendor and try and get it to you as soon as possibleIf you did not receive it since it shows delivered, please let us know as soon as possible so we can file a [redacted] Claim on the missing packageThanks for understanding, please let us know if you have further questions-eBags

Complaint: [redacted] I am rejecting this response because:unsatisfactory This is not their refund policy See the policy details regarding ebags brand merchandise Not acceptedAlso, the customer service team was extremely rude and obstinate Sincerely, [redacted] ***

You have been credited in full for the order I am so sorry for the delay and the lost shipment Call me directly if you have questions [redacted] Please watch for this credit back to your credit card for the $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,I am sorry for the emailsI will make sure that you are removed from all serversThanks for letting us knowSincerely,eBags

To whom it may concern:Sadly when partnering with [redacted] eShopping mall, they have certain rules and restrictions when shopping with their site that all their customers must followBelow are the following links and information directly from them regarding why discounts and promotions cannot be combined with other sites.Ebags T&Cs (found on our merchant details page): [redacted] Please note these terms & conditions: Not eligible on purchases made with coupon or discount codes that are not found on this siteNot eligible on gift cards, gift certificates or any other similar cash equivalentsOrders deemed by eBags.com to be used for reselling purposes are not eligible for rewardsNot eligible on purchases made from sites other than eBags that may be reached via links from the eBags websiteNot eligible on the following brands: [redacted] [redacted] We must make sure the rules are the same for all customers, and the information is accessible for all to access and readThank you for understandingSincerely, -eBags

Complaint: [redacted] I am rejecting this response because:I don't see how another site can "Get the promotion incorrect" when your website accepted the price, charged my card, and sent out a confirmation emailThat is not the other site's faultYour site was the one accepting the priceThis is not to mention that your cancellation email stated that the item was out of stock, which it clearly wasn'tWhen contacting customer service, they blatantly lied and told me that your inventory system "doesn't work on weekends"It still has not updated Sincerely, [redacted] ***

eBags has contacted the customer and set up a return for a full refund for the luggage and gave a coupon to place a new order for a replacement set of her choosing

Hello,I have the part to ship to this customerI will be sure to reach out to them to verify the correct address and ship it immediately from our [redacted] Office

Hello,eBags.com has no way to ship you a cardboard package with our [redacted] Shipping AccounteBags.com will also not refund any customer without said merchandiseThe manufacturer of the brand you purchased must accept the return for a refund to occurThe brand requires that they receive the merchandise in a package in order to credit your account with a refundWe recommend to all of our customers that they can use any box they wish to send it back so long as it protects the merchandise to safely arrive back at the warehouseWe are happy to accept the return when you are able to ship it back to the manufactures warehouseeBags.com does our best to be fair, and hold all of our customers equally responsibleIf you have questions, please reach outThanks for being understanding of the situation-eBags

We are working to get these shipped and delivered to the recipient We have been in touch with the warehouse and all items will be shipped We apologize for the delay but due to inventory issues we had to wait for additional product to arrive at the warehouse

Hello,Being that your order canceled, eBags.com has not billed you for the merchandiseIf you used a debit card, there is a pre-authorization hold placed on that card until the transaction is completeBeing it was canceled, the pre-authorization hold "falls off" and the money appears back in your account usually in 3-business days, depending on your financial institutionI would recommend following up with your financial institution to learn more about pre-authorization holds on debit cardsThank you-eBags

We have combed through our email server, and with our partner email groups to make sure [redacted] was not availableIt is very important for us to respect our customers privacy! We are terribly sorry for the troubleSincerely,eBags

We have offered to send a 29” replacement bag to a US location as we cannot ship internationally or we are happy to give the customer a refund for the order that was placed in I have been waiting a response so I sent another email to the customer this am to ask what they would like us to do Awaiting a response

Hello,We always want to credit a return as soon as possible. It shows here in our records that we refunded you on 12/13/2017. Keep in mind it does us no benefit to withhold your refund from you. We have every intention to insure that you are refunded correctly. We simply follow the banking... guidelines and insure that any refund will be credited in 3-10 business days depending on the financial institution that you use and how quickly they post the funds back to your account. Thanks for your concern, have a great new year. -eBags

We are so sorry that this warranty issue fell through the cracks We stand behind our brand and want to do whatever it takes to assist our customers We will get this customer a replacement bag out ASAP and contact them immediately