eBags

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are so sorry that the order cancelled as this was due to a pricing error on our website. Unfortunately, we are unable to fill the order. We have issued you back rewards pts used on the order as well as an additional $in rewards pts that you can use on a future order in hopes that
you will continue to shop with us. We appreciate your business. Rewards Points balance $

Complaint: ***
I am rejecting this response because: 1) They should NOT lie about their product size2) The reason we NO longer have the box is because the seller shipping box arrived DAMAGED -cut open on one side- they received a photo of the damaged box3) They told me in an email "to go out to a store and buy a box to ship the suitcase back"A disabled senior won't go from store to store to buy a box I shouldn't have to pay for to start with3) I NEVER EVER asked for a refund, I asked for a discount.After having read their bad reviews on ***, I now know it's best to avoid ebags.Thanks to the Revdex.com for their effort
Sincerely,
*** ***

We have been in touch with the customer and have resolved issues. We have issued rewards pts back of $for cancelled order and we will accept future orders to an alternate ship to address due to *** issues on delivery of previous orders. Customer can contact me directly with further
concerns or questions

Complaint: ***
I am rejecting this response because: I submitted this claim almost two months ago and only just received an email from you today (12/12/16), so please don't act like you've been trying to reach me and haven't been able toI do not accept the bag because it is not the same one I purchased from youI also already had to buy a bag to get back from my trip, so I don't need another oneYou can ship internationally and chose not to do that for me, so again don't act like you can't do thatI will take a refund in the form of a check as I have no idea what card was used to make the purchase since it was over two years ago.
Sincerely,
*** ***

I have emailed the customer and let them know that I would be happy to try to get the bag to them by the need by date and asked for that date. If we cannot make that happen or the customer no longer wants this to happen, I will make sure that the bag does not deliver and that the customer is
credited for any charges

Hello ***You have been credited in full on March 4th via ***Your *** order was canceled from *** as they had ran out of stock of this itemWe attempted to contact *** to cancel the order before it had shipped, and they were unable to cancel the ordereBags.com transmits
orders to vendors as quickly as possible to ensure the quickest shipping time availableThis makes it hard at times to cancel orders, and they are trying to prepare and ship right awayWhen we requested to cancel, *** had said they already shipped the merchandise.The agent you spoke with was able to set up a return, and waived any fees to insure that you would be credited in fullI have also emailed our marketing team to insure that you will no longer get any communication from eBagsRemoval from the servers can take up to hours.Sorry for the experience and confusion ***, but being a drop ship company, we sometimes cannot cancel an orderThanks for understanding. -eBags

We have contacted all departments within eBags (marketing, merchandising and IT) along with our accounting and legal team to take all measures needed to make sure that this person is removed from all promotional emails. We have created a ticket for our IT team and have asked that immediate
action be taken. We are so sorry that this has not resulted in removal prior. I am not sure why

Complaint: ***
I am rejecting this response because:eBags Representative first agreed to combine the two gift cardsfor meIt was already committed by eBags Representative and soshould be followed by eBags.I request eBags to combine those two gift cards for me
Sincerely,
*** **

Our warranty remains a lifetime warranty for manufacturers errorWe do not replace bags for negligence, airline damage, or mis-useThe eBags Promise Warranty is to assist customers if our product fails, not a "refill" policyWe went above and beyond to replace your bag when the airline damaged it the first timeIn the future you need to file a claim with the airlineTherefore we made the judgement call because of the pictures you sent us that we will not replace it.eBags has even met you half way by providing a 50% off coupon towards your next purchase which was sent on 6/26/2017Hello, We are delighted that you’ve chosen the eBags Brand We appreciate your folland have reviewed the photos receivedWe know your bag is important to you (some may call it a lifeline), and our eBags evangelists praise our brand to the highest mountain topsUnfortunately the damage was deemed to be wear and tear, and not a defect in the materials or workmanshipWhile the damage is not a defect, to make sure you can continue to sing those praises, we want to help get you back into a new eBags item at a fraction of the cost, as we feel that our eBags Brand is made to the highest standards, and will last a long time We hope that you will accept the following one time use code for 50% off of any eBags branded item(s) so that we can get you back into the eBags BrandPlease note that this offer is unable to be combined with any additional offers or discounts, and only applies to the eBags Brand Promotional Code: (deleted to prevent fraud) Please note that our Warranty team’s decision is final and non-negotiableAgain thank you for your patronage and help make eBags the best brand possible If you have any further questions, or require additional information, please feel free to contact usYou may reply to this e-mail or call our toll-free phone number: 1-800-820- Thank you for visiting eBags.com! This is not negotiable

Hello, We have notified our marketing team to insure this customer is removed from all email communicationI have personally emailed the representative to manages the email servers. If there are any other issues or complaints, please reach out to ***We will help out as promptly
and professionally as possibleThank you! Sincerely, -eBags

Hello,eBags.com reserves the right to combine or not combine any of our Gift CertificatesThere are no promises listed anywhere on our website that we will combineWhen purchasing Gift Certificates from eBags, we provide several increments to choose from, preventing the need to combine

Complaint: ***
I am rejecting this response because:I am not satisfied with the response from EbagsThe response clearly ignores my concerns, and references the very email that was sent me to tell me about their rules, and caused me so much irritation to start withHe even offered to give me another useless couponYet again, there is no effort to apologize or even pacify a disgruntled customer. I want to be clear - according to the Revdex.com accreditation rules, in order for a business, to qualify for an A+ rating, it must adhere to some rules of advertisingPerhaps, (as I feel like like Mr*** is insinuating,) I am too stupid to understand the wording in the advertBut the word "CREDIT" is not the same as the word "COUPON." I call this practice "BAIT AND SWITCH"See attached picture from the site. According to the complaints and reviews on the Revdex.com site, I am not the first to have this issue with Ebags, and that includes the particular program I have taken issues with. The reviews on the Revdex.com site alone (while not official complaints) express similar concerns regarding the way Ebags customer service treats its customersCouple that with other sites such as *** and one would think the company would take such issues more seriously.- I fell for this advertising as a gullable customerNow, according to the response from Mr***, Ebags could care less about my satisfaction, nor that I feel as though I have been robbed. I want to express my thanks for your efforts to resolve my complaint. I truly appreciate the efforts of the Revdex.com, and Mr*** for taking the time to respondI feel that I may have wasted my time, - but I also feel like a company should be held accountable.
Sincerely,
*** ***

Hello,There are exclusions that are listed on our site in regards to rebates earnedExclusions: Using coupon codes from sources other than the website(s) joined to our program may prevent you from receiving cash backeBags reserves the right to cancel any orders or commissions that appear to be
intended for resell purposesGift Certificates and Electronics are excluded from commissions.Because of this situation, we will not honor the rebate pointsThanks for understanding. Sincerely,eBags

Hello ***,eBags.com has a day return policy that we strictly enforceYour purchase was made in March of To compensate, we have offered a return for the value of the Gift Certificate, being that it is being returned months after the return period had endedI personally feel that allowing
a return for a Gift Certificate is a kind gesture considering the circumstancesBeing that you had said we won't honor "our policy" I have attached a link to the return policy that clearly states its days, unused merchandise that we will accept back:https://www.ebags.com/help/returnpolicyYou may use the return label that was provided to you to return for a Gift Certificate creditThere will be no other option, unless you decide to keep the merchandise. Thanks for understanding, -eBags

Complaint: ***
I am rejecting this response because: The coupon came from your site Was not purchased/fraudulent, but from your site Money was exchanged for the product, as your site states, that final price will show up at check out You accepted money, but returned several days after purchase, no email from your site on refund Please read legal disclaimers, and show where I was fraudulent or did anything incorrect Your site showed incorrect price, took payment, waited several days to cancel order, never sent any communication on matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I attached order shows your system accepted the shipping address as an APOEvery other internet company will not accept the address or an order if they do not ship to an addressYou changed your website after the order was acceptedI can only assume is that you are now discriminating against US Military or APO/FPO government officials
Sincerely,
*** ***

We will be happy to return the bags to customer in place of the credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

A return has been set up for this customer under our warranty policy for an eBags Gift Certificate in the amount of purchase. Once the bag is returned, customer will be issued a gift certificate for $169.99. Prepaid label to return was emailed to customer