eBags

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,I have the part to ship to this customer. I will be sure to reach out to them to verify the correct address and ship it immediately from our [redacted] Office.

Hello [redacted],On our website, you may purchase a Gift Certificate for the desired value you wish. We do not have the option to combine purchased Gift Certificates to combine offers. Feel free to spend the Gift Certificate for the value you purchased them at, or we can always cancel and refund them....

These are the only two options. Feel free to contact us directly if you wish to cancel the Gift Certificates, or have further questions. Thanks for understanding. -eBags

Hello, Your order was placed on 4/14/2017, and you contacted us on 9/19/2017 saying the bag was defective after you had used the bag. eBags.com has a 30 day return policy that is clearly listed on our site. This 30 days enables our customers to properly inspect the merchandise before using to...

determine if the product is as promised. Beyond that we do not assist with used merchandise. Once the product is used, you must go through the manufactures warranty to get assistance, which we provided the contact information for that brand on 9/26/2017. Whatever was decided between you and that brand will be between them, and I would recommend contacting them to let them know you have an issue. We are simply the marketplace that you could purchase your goods from, but we don't warranty other brands. Thanks for understanding.-eBags

An order number or invoice is not available.  I received the two eBags as a wedding gift registry.  During the initial return process I provided eBags all the requested information including the shipping time-frame, all the possible mailing addresses, and e-mail addresses the order would have been purchased under.  The customer service said they would look up the order information and get back to me.  When they got back to me they simply provided me a [redacted] label and return shipping instructions.  At no point during the return process did they communicate to me that the order number was not found or that they would be changing the refund amount.  On 11/29/2016 nearly two months prior to opening a Revdex.com complaint, I sent an e-mail communication to eBags requesting the order number for my return.  This e-mail was ignored with no response from eBags.   The e-mail was re-sent on 12/06/2016 and was again ignored with no response from eBags. Furthermore, the order number is shown on eBags website as "if applicable".  Reference: http://www.ebags.com/help/warrantyebagsWhen contacting us, please provide the following information available to help us speed up the resolution of the problem:Order Number (if applicable)Full Name.....My complaint is not based on receiving less money than what was originally paid, my primary complaint is centered around eBags lack of integrity. They clearly stated that a certain amount would be refunded for each return bags.  When the bags were returned, the refunded amount was significantly different.  Most importantly, they made no attempt to address the discrepancy or answer any customer questions after the return.  Total return process time was nearly 3 months, at no point during this process did eBags communicate to me that an order number was required for the refund.

Hello,We are sorry for the miscommunication. We will make sure your email is removed from all servers and insure you dont' get communication from us unless requested from you. Again we are sorry for the trouble. Sincerely,eBags

Hello [redacted], We am terribly sorry for your experience. It will be no issue at all to allow a return, and have it returned back to the sender without having you do a return. We will take care of that immediately to insure you are refunded quickly. If you have any further questions, please reach...

out. Thanks! Sincerely, eBags

Hello [redacted],As we have communicated with you, we will not honor this request. It is your perception that a "+" sign means that we are combining offers. What this means is that both offers are happening at the same time. There is nothing that we are willing to do further in regards to your...

complaint. We will not combine offers to honor your request. Its quite clear on our website that promotions cannot be combined. Link provided here:https://www.ebags.com/help/pricingconfirmpricingI am sorry you feel this is incorrect, but we are confident in our pricing and how we do our email promotions to disagree with your request. Best of luck to you in the future. Sincerely,eBags

I have contacted this customer via email and I have issued a full credit for the two bags that failed.  Customer was unable to get assistance from warranty department / Netpack.

Hello,Being that your order canceled, eBags.com has not billed you for the merchandise. If you used a debit card, there is a pre-authorization hold placed on that card until the transaction is complete. Being it was canceled, the pre-authorization hold "falls off" and the money appears back in your...

account usually in 3-10 business days, depending on your financial institution. I would recommend following up with your financial institution to learn more about pre-authorization holds on debit cards. Thank you. -eBags

We have offered to send a 29” replacement bag to a US location as we cannot ship internationally or we are happy to give the customer a refund for the order that was placed in 2014.  I have been waiting a response so I sent another email to the customer this am to ask what they would like us to...

do.  Awaiting a response.

Complaint: [redacted]
I am rejecting this response because: I have received the same assurance several times before, and the...

spam has not stopped.I need to know why the prior assurances were in error, why the spam continued despite the assurances, and what specific actions were taken to correct what were faulty assurance.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't see how another site can "Get the promotion incorrect" when your website accepted the price, charged my card, and sent out a confirmation email. That is not the other site's fault. Your site was the one accepting the price. This is not to mention that your cancellation email stated that the item was out of stock, which it clearly wasn't. When contacting customer service, they blatantly lied and told me that your inventory system "doesn't work on weekends". It still has not updated. 
Sincerely,
[redacted]

I have shared the complaint with our marketing team and we do not want our customers to be confused or to think we are providing false advertising.  We do indicate that the steals of the day are not eligible for additional discounts or promotions but this could be easily missed.  We are...

issuing a $25 credit to the customer on this order back to the credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11032362, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], Again we are sorry for this error. We see that we should have had this arrive on the Estimated Delivery Date which is November 7th. This is also why we put "Estimated" as the transit time is not guaranteed. Since this package is already in possession of UPS, we cannot speed up the...

delivery. What we can do is give you a credit back for an additional 10% off each item. That total will come to $9.50. Sorry for this! We assure you this is not our intention. Sincerely, eBags

To whom it may concern:Sadly when partnering with [redacted] eShopping mall, they have certain rules and restrictions when shopping with their site that all their customers must follow. Below are the following links and information directly from them regarding why discounts and...

promotions cannot be combined with other sites.Ebags T&Cs (found on our merchant details page):[redacted]  Please note these terms & conditions: Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents. Orders deemed by eBags.com to be used for reselling purposes are not eligible for rewards. Not eligible on purchases made from sites other than eBags that may be reached via links from the eBags website. Not eligible on the following brands: [redacted]
 [redacted] We must make sure the rules are the same for all customers, and the information is accessible for all to access and read. Thank you for understanding. Sincerely, -eBags

Hello,eBags.com has no way to ship you a cardboard package with our [redacted] Shipping Account. eBags.com will also not refund any customer without said merchandise. The manufacturer of the brand you purchased must accept the return for a refund to occur. The brand requires that they receive the...

merchandise in a package in order to credit your account with a refund. We recommend to all of our customers that they can use any box they wish to send it back so long as it protects the merchandise to safely arrive back at the warehouse. We are happy to accept the return when you are able to ship it back to the manufactures warehouse. eBags.com does our best to be fair, and hold all of our customers equally responsible. If you have questions, please reach out. Thanks for being understanding of the situation. -eBags

Hello,We are terribly sorry about this error. It is not our intention to not unsubscribe. I will make sure we remove your email from all databases. Again we are terribly sorry. Have a good upcoming holiday! Sincerely,eBags

Hello,There was an error with this promotion. The partnership company that put up the promotion ([redacted]) had our product incorrectly listed. We reserve the right to cancel any orders that are incorrectly listed in error, and apologize for the inconvenience. As listed on our website...

here: [redacted]. We made sure to cancel the orders, and send an automated Back Order Cancellation email to all customers. Thanks!Confirming PricesItems in your Shopping Cart will always reflect the most recent prices displayed on the item’s product detail page, less any promotional discount code that you may have applied. Please note this price may differ from the prices shown for the items when you first placed them in your Shopping Cart. Placing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most eBags discount offers are for a limited time only, and have stated expiration dates. Accordingly, it is possible that an item's price may change between the time you place it in your Shopping Cart and the time you complete your Checkout. In addition, prices are subject to availability of the product at the time of ordering.While eBags strives to provide accurate pricing information, pricing or typographical errors may occur. eBags cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, eBags shall have the right, at eBags' sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, eBags may, at eBags' sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.Please note that this policy applies only to products sold and shipped by eBags.com. eBags regrets that we cannot be responsible for pricing errors made on third-party marketplaces, affiliated web sites, or prices quoted incorrectly in print publications which are not directly affiliated with eBags.