eBags

An order number or invoice is not available I received the two eBags as a wedding gift registry During the initial return process I provided eBags all the requested information including the shipping time-frame, all the possible mailing addresses, and e-mail addresses the order would have been purchased under The customer service said they would look up the order information and get back to me When they got back to me they simply provided me a [redacted] label and return shipping instructions At no point during the return process did they communicate to me that the order number was not found or that they would be changing the refund amount On 11/29/nearly two months prior to opening a Revdex.com complaint, I sent an e-mail communication to eBags requesting the order number for my return This e-mail was ignored with no response from eBags The e-mail was re-sent on 12/06/and was again ignored with no response from eBagsFurthermore, the order number is shown on eBags website as "if applicable" Reference: http://www.ebags.com/help/warrantyebagsWhen contacting us, please provide the following information available to help us speed up the resolution of the problem:Order Number (if applicable)Full Name.....My complaint is not based on receiving less money than what was originally paid, my primary complaint is centered around eBags lack of integrityThey clearly stated that a certain amount would be refunded for each return bags When the bags were returned, the refunded amount was significantly different Most importantly, they made no attempt to address the discrepancy or answer any customer questions after the return Total return process time was nearly months, at no point during this process did eBags communicate to me that an order number was required for the refund

Because we value our relationship with ShopAtHome.com and their customers, we have credited the customer for this order and apologize for any inconvenienceThey will receive their cash back once ShopAtHome.com receives their commission (clarification on timing can be found in the affiliate network)We're working with our affiliate partners to get the Ts&Cs updated on their sites, and hope to avoid any confusion in the future Gift Certificates are not eligible for cash back as customer can then double dip by purchasing the gift certificate and then purchasing product This has been honored

I have contacted this customer via email and I have issued a full credit for the two bags that failed Customer was unable to get assistance from warranty department / Netpack

Regardless of your opinion, we will not honor this priceThe coupon was a fraudulent coupon, and was replicated and featured on the site [redacted] .comWe reserve the right to cancel any orders as I had sent beforeBeing that this is purchase had a coupon that was not accurate, and you accessed the coupon through a third channel,we will not honorThis is not negotiable

Hello,We are sorry for the miscommunicationWe will make sure your email is removed from all servers and insure you dont' get communication from us unless requested from youAgain we are sorry for the troubleSincerely,eBags

We will not honor that requestYou only contacts us on 10/18/2017, which is over months after your purchaseWe have a day return policy that enables our customers to review their merchandise, and ensure it meets their standardsBeing that you waited until October we can no longer assist you, and you must contact the warranty department for the brand you purchasedThere are no exceptions

Initial Business Response / [redacted] (1000, 6, 2015/11/03) */ Honored the combined promos15% off and the $off for a total credit of $Emailed customer

Hello,We are terribly sorry but a partner site ( [redacted] ) had the promotion incorrect, therefore we could not honor the discounted priceWe list on our site that we reserve the right to cancel any orders that are incorrectly priced as shown in this link and listed below:https://www.ebags.com/help/pricingconfirmpricingThanks! Confirming PricesItems in your Shopping Cart will always reflect the most recent prices displayed on the item’s product detail page, less any promotional discount code that you may have appliedPlease note this price may differ from the prices shown for the items when you first placed them in your Shopping CartPlacing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most eBags discount offers are for a limited time only, and have stated expiration datesAccordingly, it is possible that an item's price may change between the time you place it in your Shopping Cart and the time you complete your CheckoutIn addition, prices are subject to availability of the product at the time of ordering.While eBags strives to provide accurate pricing information, pricing or typographical errors may occureBags cannot confirm the price of an item until after you orderIn the event that an item is listed at an incorrect price due to an error in pricing, eBags shall have the right, at eBags' sole discretion, to refuse or cancel any orders placed for that itemIn the event that an item is mispriced, eBags may, at eBags' sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.Please note that this policy applies only to products sold and shipped by eBags.comeBags regrets that we cannot be responsible for pricing errors made on third-party marketplaces, affiliated web sites, or prices quoted incorrectly in print publications which are not directly affiliated with eBags

Hello ***,I think there might be a slight misunderstanding. It appears when you set up the return, it was selected to return to you via Gift Certificate. When the merchandise is returned, the Gift Certificate should automatically be emailed to you. The Gift Certificate is a set of 12 numbers and... letters that you can use on the payment screen as a form of credit.We started the return fee in October of last year. We charge $4.95 to return an unused merchandise within 30 days. If the merchandise is defective or has other issues, we definitely waive the return fee. For our rewards points members, if they initiate a return, they get a $5 credit in rewards to wash out the $4.95 fee. Hopefully this is helpful, please let us know if you have further questions. Thanks! -eBags

I apologize but we are firm in our decision to not combine the Gift CertificatesAgain we are happy to cancel them and refund if necessaryThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/07) */
I am trying to research the orders and verify the bag measurementsI have emailed the customer and will verify information and then provide the necessary credit for the returned bags once verifiedCustomer paid $for the order and then
we billed customer an additional $for the second bag receivedThere were no shipping chargesTotal $Once I receive email response from customer we will proceed
Initial Consumer Rebuttal /* (3000, 12, 2015/06/17) */
The company only gave me a refund for one of the bags and not the second bag I sentI told them that if they looked at the chat transcript that they will see where their agent told me that I could send both bags within the same return label because they didn't want to send me out another on for the second bagThe customers service person also said that I would get a refund for that bag alsoI'm also sure that their shipping department should have some record of bags being returnedThis company is stinging me along instead of giving me back what I'm owed
Final Business Response /* (4000, 15, 2015/06/30) */
We refunded bot bagsThe first refund was on 05/for $amount of initial purchaseThe second credit was issued on 06/which was $This was the manual debit that had been issued for the bag not returnedCustomer has been credited in full for both bags
Complaint Response Date bumped because: Holiday

Complaint: ***
I am rejecting this response because:You say in the header of the email that your sale is 25%off sitewide + 20% off *** You cannot say at the bottom of the page that it then excludes *** when in fact the very subject of the email says it’s a sale in *** products! There’s not one *** product that you’ve honored what your advertising You adds are misleading to the public and this is advertising A + sign means in addition to...not “or” as you’re sayingI reject your response and will proceed
*** ***

Initial Business Response /* (1000, 12, 2015/10/23) */
We are so sorry for all of the inconvenienceWe did credit the customer in full back to original method of payment on October for the bag that failed
Initial Consumer Rebuttal /* (2000, 14, 2015/10/26) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
They finally reimbursed me

*** ***
*** *** I can't tell you how sorry I am that you were never taken care of or that you were never credited for non receipt of this item. I have now credited you back to the Discover card the $(the item was listed as $and you received a 25% discount on the order
making it $35.99). I will also send you out the item for free. We strive to provide great customer experiences and we failed here. I am assuming you are still at the same address

Hello,I apologize but through our shipping methods we have no direct way to deliver to an APO address.This is a limitation based on our shipping procedures that we useWe are currently in the process of looking into a way to allow this to happen, but for now we cannot ship to an APO or
Military addressThanks for understanding. Sincerely,eBags

customer has returned the defective bag and we have credited customer for the item. Let me know if further information is needed

Neither of the order numbers are valid and we are unable to find any orders for these bags under this email address and therefore, we issued a credit as an exception even though our policy is that an order must be located. We are happy to give the customer a 25% discount on a future
purchase along with this credit. This is noted in the account under this email address but we are not able to issue further credit as this was a courtesy as nothing had failed in the bags and there were no warranty issues

Hello,I have personally made sure your email address was removed from all servers to makes sure you no longer receive emailsWe apologize for the inconvenience. -eBags