eBags

I am terribly sorry as this is not our intentionWe have removed your email from all servers, again we are very sorry for the error.-eBags

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have now credited the customer the $and we are sorry for the inconvenience. We were in the process of removing our competitor price match policy but we want to honor the price match for the customer has it had not yet been removed upon purchase. The credit will show up on the
customer's credit card

We are sorry for the delay in the shipment.  We do our best to get the shipments to our customers as promised but unfortunately this order did not make it.  We had previously credited the customer $19.72 and $26.46.  I have now credited an additional $53.82.  We apologize for the...

inconvenience.

Complaint: [redacted]
I am rejecting this response because:unsatisfactory.  This is not their refund policy.   See the policy details regarding ebags brand merchandise.   Not accepted. Also, the customer service team was extremely rude and obstinate.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The website states a 10 month warranty on this product.  Ebags sent my request back to It Luggage and I was told they would contact me within three days.. I have not recieved any contact from It Luggage or from E bags since 9/26/17
Sincerely,
[redacted]

Here is the screenshot of our internal system and the order notes. I feel as a business, we have replaced the bag, and have tried our best to assist without giving away merchandise. Also, attached are the photographs of her bag. Her bags continue to wear on the bottom from them dragging the bag up...

stairs and not picking it up by their handle. You can see the wear from misuse based on the photos. Please let me know if you have further questions. Thanks!

Regardless of your opinion, we will not honor this price. The coupon was a fraudulent coupon, and was replicated and featured on the site [redacted].com. We reserve the right to cancel any orders as I had sent before. Being that this is purchase had a coupon that was not accurate, and you accessed the coupon through a third channel,we will not honor. This is not negotiable.

Complaint: [redacted]
I am rejecting this...

response because:  Although I did receive a replacement bag, it was also defective.  Please see attached photo.  Taking it out of the box, it became apparent the bracket attaching the top grab handle was defective.   I would like a REFUND.  
Sincerely,
[redacted]

We are so sorry that this warranty issue fell through the cracks.  We stand behind our brand and want to do whatever it takes to assist our customers.  We will get this customer a replacement bag out ASAP and contact them immediately.

Hello,We always want to credit a return as soon as possible. It shows here in our records that we refunded you on 12/13/2017. Keep in mind it does us no benefit to withhold your refund from you. We have every intention to insure that you are refunded correctly. We simply follow the banking...

guidelines and insure that any refund will be credited in 3-10 business days depending on the financial institution that you use and how quickly they post the funds back to your account. Thanks for your concern, have a great new year. -eBags

We will not honor that request. You only contacts us on 10/18/2017, which is over 6 months after your purchase. We have a 30 day return policy that enables our customers to review their merchandise, and ensure it meets their standards. Being that you waited until October we can no longer assist you,...

and you must contact the warranty department for the brand you purchased. There are no exceptions.

I would like a full refund of $153.59 also, I would like to return their luggage to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Because we value our relationship with ShopAtHome.com and their customers, we have credited the customer for this order and apologize for any inconvenience. They will receive their cash back once ShopAtHome.com receives their commission (clarification on timing can be found in the affiliate...

network). We're working with our affiliate partners to get the Ts&Cs updated on their sites, and hope to avoid any confusion in the future.  Gift Certificates are not eligible for cash back as customer can then double dip by purchasing the gift certificate and then purchasing product.  This has been honored.

Complaint: [redacted]
I am rejecting this response because:
It is false advertising to purposely advertise a delivery date, with no intention of meeting it.
Sincerely,
[redacted]

You have been credited in full for the order.  I am so sorry for the delay and the lost shipment.  Call me directly if you have questions.  [redacted]  Please watch for this credit back to your credit card for the $127.99.

Final Consumer Response /* (2000, 6, 2015/12/07) */
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Monday, December 07, XXXX X:XX PM
To: eBags; Revdex.com
Subject: (SPAM) Re: eBags Contact Customer Care (KMMXXXXXXXVXXXXXL0KM)
Importance: Low
Thank you.
No...

harm feelings intended. I just don't want more emails.
Assuming that I get no more emails, my complaint is satisfactorily resolved.
[redacted].
On Mon, Dec 7, 2015 at 5:12 PM, eBags wrote:
Dear [redacted],
We have acknowledged your request to unsubscribe from our e-mail
newsletters. Our records have been updated and you should no longer see
these e-mails from us.
We apologize for any inconvenience this has caused you.
If you have any further questions, or require additional information,
please feel free to contact us. You may reply to this e-mail or call our
toll-free phone number: X-XXX-XXX-XXXX.
Thank you for visiting eBags.com!
[redacted]
Customer Care Specialist
www.ebags.com - What's your bag?
X-XXX-XXX-XXXX
Original Message Follows:
Contact Customer Service
Customer Information
Name: [redacted]
Email Address: [redacted]@gmail.com
Subject: Unsubscribe to Emails or Catalog
Order Number:
Customer Comment
I have reported you to the Revdex.com because you continue
to send me email. I have requested that you unsubscribe me using your
unsubscribe button at least 3 times. I have reported my request to
unsubscribe to you- customer care. I have received an email stating We
haven't seen you around lately. We hope you come back soon. Here's a $10
reward just for you - no catch, use it towards anything on our site.
Whether you're traveling or gifting this holiday season, we have the
products & deals you've been searching for. Just log into your account
and use your points when you checkout. Use your $10 today. See you soon,
Your eBags team So now I have reported you to Revdex.com.
Please do not send me an email, with the exception of one email to
confirm that you have unsubscribed me and to request that I remove my
complaint to Revdex.com.

[redacted]
Sustainable Choices
Environmental Education Consultant
Philadelphia Water Department Tour Guide
http://www.sustainchoices.net/
XXX-XXX-XXXX
[redacted]@gmail.com
[redacted] (cell)

Initial Business Response /* (1000, 6, 2015/11/03) */
Contacted customer and sending the 2 missing pieces to the 3 pc set due to site error on Amazon when placing the order. Customer will be receiving the 24" and a 20" carry on and currently has the 28" bag.
Initial Consumer Rebuttal /* (2000,...

8, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11184977, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]