Initial Business Response /* (1000, 5, 2015/09/29) */
Hello ***,
Unfortunately, we have never offered cashback on electronics through EbayEach merchant has specific terms and/or categories they offer cash back on and your purchase of a macbook was not from one of Ebays
categories
As a courtesy we will credit you for this order, but ask that you make sure that any future items you are purchasing are eligibleCategories and Terms are found for each store on their store page on EbatesThe Ebay store page can be found via the following link
http://www.ebates.com/ebay.htm
Please let us know if we can assist you with anything further
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello,
It appears this matter was handled via a phone call and the order has been creditedIf we can assist you with anything further please let us know
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
After talking with a person on the phone and going over the paper work, they fixed the problem
Initial Business Response /* (1000, 5, 2015/03/04) */
Hello *** and Revdex.com,
The cash back reward for the orders was was cancelled due to the purchases being for gift cardsAs listed prominently on our Shop.ca page
Cash Back is not available on Alcohol, Video Game Consoles, Video Games,
Video Game Accessories, Gas Cards, Gift Cards, Gift Certificates or any eGift Card purchases at this time
That page can be found here
http://www.ebates.ca/coupons/sh
We are happy to offer cash back on any non-excluded items, but earn no commission on the items listed and hence are unable to pass *** Cash Back on to youWe apologize for any inconvenience this may cause
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from ebates.ca stuck to that gift cards are excluded from receiving cash backHowever, I am not disputing the fact that ebates.ca had a disclaimer on that exclusion clauseMy complaint is grounded on two facts: 1) that the purchase process designed between ebates.ca and shop.ca is leading any average consumer to believe they will receive a cash back for the gift card purchase, and 2) that the way ebates.ca handled the cancellation is not acceptableWhen they cancelled the cash back, the cash back had already been sitting in my account for over a month, and they just eliminated the record without any communication to meIt's just like you received some money in your bank account and later on the person who sent the money said they needed to take it back, and then the bank just made it disappeared from your account without any notification, and plus they even erased the transaction record of depositing
Final Business Response /* (4000, 18, 2015/04/06) */
Hello,
I apologize for the delayI have credited the amount to your account today and you will see it reflected there within hoursPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 20, 2015/04/07) */
Initial Business Response /* (1000, 5, 2015/12/28) */
Dear Ms*** and Revdex.com,
Looking at this today, I see that all orders where Ms*** contacted us with order information have been addedThe last one was added on December 23rdPerhaps this complaint was written before that
date
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/30) */
Hello ***,
At this time we are awaiting word back from Amsterdam Printing regarding this orderWe have not received any acknowledgement that this order is eligible for cash back or the commission we would normally receivedUntil
we do we are unable to credit this order
I will personally keep an eye on this inquiry and let you know as soon as we receive a respond from Amsterdam PrintingIf you have any questions while we are awaiting that info please feel free to contact me at ***@ebates.comThank you
***
Customer Care Manager
Ebates.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very happy with a fast resolution
Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***,Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@ebates.com
Dear Mr*** and Revdex.com,
We are sorry to hear that the check did not reach you via US MailWe will re-issue this
payment on Friday, June 12th
We appreciate you patience while we replace this payment to you
Sincerely,
Ebates
VERY unhappy customer! Bought a new Samsung 75" TV for $from Dell consumer on November 24th and received it from Dell on December 1st Ebates had 12% cash back promotion on their website at that time After I received my TV on December 1st 2016, I've send numerous emails to Ebates asking where is my cash back which is 12% My emails included a proof from Dell that the TV was purchased and received All my emails were answered in the same manner: we have to verify the purchase with Dell I called Dell to find out if Ebates did any verification of my purchase, but Dell's answer was - no, Ebates had never contacted us It's a biggest scam - when they owe you such a big amount, they never pay back I was really hoping that I've made a good deal on Thanksgiving, but it was a complete scam People beware!
Initial Business Response /* (1000, 5, 2015/11/27) */
Hello,
We are in contact with this member via emailThis issue is being resolved and the payment is scheduled for today
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
The company did finally reach out to me regarding the issueThank you for your help
Initial Business Response /* (1000, 8, 2015/09/16) */
Dear Revdex.com,
This member was sent $from Ebates on September 14th
This should satisfy the request in this complaints
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 10, 2015/09/17) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
We appreciate your patience while we worked to resolve this matterPer this request, ***@gmail.com is now an
active account for Ebates China
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is still locked When I tried to log in
Initial Business Response /* (1000, 5, 2014/02/21) */
Dear Ms*** and Revdex.com,
We always try to delight and not disappoint our membersI am very sorr to hear that we have disappointed in this case
For the purposes of our email investigation we sometimes calculate the highest
possible Cash Back for any orderExpedia offers 5% Cash Back for "Activities" but 2% for Travel Packages
So during the email investigation we may have calcuated the highest possible Cash Back for this order at 5%Once we finally were able to earn credit for the order and get the funds applied to the account, it was applied at the correct amount for a "package" (flight+hotel)This is 2% Cash Back
Again, we are sorry for the disappointmentOur website shows clear tiers for Expedia, you can view that here at any time: http://www.ebates.com/coupons/expedia/index.htm
I am very glad that we were able to get credit and Cash Back for this orderI'm sorry that it wasn't enough
I hope this explains the matter, but I am always here to explain further if neededMy direct line is XXX-XXX-XXXX
Final Consumer Response /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said before, the 2% cashback on that link is the current cashback offered nowEbates even had another Expedia link at the time that offered 10% cashback that is no longer offeredYou guys are always changing the cashback value of everything so please stop posting that link as if that's what was offered at the time of booking
Initial Business Response /* (1000, 5, 2015/03/04) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Thank you for letting us knowI will see that the $payment is processed today
We appreciate your patience
Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2016/01/28) */
Hello,
A payment for the balance of your account $is due to be paid out on 2/(Our next pay date)You will get a notification as soon as that payment is processedWe apologize for any confusion or inconvenience
caused
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was supposed to get $30+ in the mail November But since we moved residence, I told them to cancel the check and put it in my Paypal accountThey promised to send it to my Paypal account January 9thNow it is January and I still have not received it...I emailed them more than3times and there was no response
Final Business Response /* (4000, 9, 2016/02/03) */
Hello,
Your payment was processed yesterday as part of our early payments normally scheduled for February 15th
Final Consumer Response /* (4200, 11, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's February 5th and I have not received the money on my Pay palYour message said that it was processed on February 2nd
Initial Business Response /* (1000, 5, 2015/11/26) */
Dear Revdex.com,
This issue was recently resolved and a new check was processed for this member on WedNov25th
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
It's been BUSINESS days since they supposedly mailed me a checkI have yet to receive anything from themThree yearsNO it is definitely NOT resolved ebates
Final Business Response /* (4000, 9, 2015/12/07) */
Thanks for letting us knowThe check was mailed to this address, is this correct?
*** XXXXX-XXXX
Final Consumer Response /* (2000, 12, 2015/12/14) */
Check received for full amt due, Dec (years late)
Initial Business Response /* (1000, 5, 2014/05/13) */
Dear ***,
Thank you for writingI apologize for the amount of time this has takenWe have just received word from Sprint that your order was ineligible for cash back as it was a existing user upgrade and not a new plan
The
following information is shown on our Sprint page and in our exclusions and limitations
Exclusions: Cash Back is not available on tablets with and without a plan, upgrades/renewals
Special Terms: Cash Back available to new customers only
We apologize for any inconvenience this may cause
Initial Consumer Rebuttal /* (2000, 7, 2014/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because a mutual resolution was emailed advising my account will be credited $for the purchase noted below:
Ebates Customer Care
12:PM (hour ago)
to me
Dear ***,
Thank you for your patience while we looked into this matterYour order has been approved and your account has been updated to reflect this purchase from SprintYou can view this Cash Back information in your Ebates account at this time
Please let me know if you need any further assistance
Thank you for using Ebates every time you shop online
***
Customer Care
Ebates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from TravelocityAs we stated we do request days from the time we submit an inquiry and the inquiry for
this was submitted on December 2nd
We apologize for any inconvenienceYou should see both credits reflected in your account now
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have reviewed my account and see that the funds for this transaction plus the bonus have been added as statedFor clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "***"However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter
If I may offer some feedback from a customer's perspectivePerhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustrationEach time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matterEvery time you want to follwith customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case
Also, if you tell a customer that it can take up to days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another days for Ebates to review the matterGive the customer the option to start the process once they have completed their trip if their cash back has not yet postedThis way, the merchant has days to contact Ebates and Ebates has days to follif the money is not received w/in the daysIt's extremely inefficient to ask a customer to wait months AFTER they complete their travel to have a transaction reviewed (or not)
I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion
Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Mr./Ms*** and Revdex.com,
We do monitor our program for abuseSelf-referral is not allowedThis account was removed due to a larger pattern of abuse
For this account: *** on Ebates no Cash Back has been
earnedIs there another account that we should be looking for?
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is under the email ***, not ***My referrals were not self referrals, they are my friends and family that I referred to shop through your websiteIt states on your page to refer friends and family, not strangersI shoppped thru your site for over a year, referring people that I knew, earning quite a bit of money for your companyI think it would be good business for Ebates to honor their part with the cash back that is owed to my family, friends and myself
Sincerely,
Kelly
Final Business Response /* (4000, 9, 2016/02/08) */
Thank you for your reply
*** has also been removed due to abuse of our program
Final Consumer Response /* (4200, 11, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It can not be considered abuse if my family, friends and I shopped through your website and earned cash back and your company also received a percentage of cash back from each store we shopped atLooks as though you don't want to keep your customers happy and give them what is it owed to themI'll be sure to let everyone know how deceitful your company really is
Ebates is an incredible company to work withThey've always fairly credited my account for purchases in the event that the system didn't catch themUsing Ebates has saved me so much money! I would definitely recommend this company to a friend
Whenever I have used ebates to make a purchase over one hundred dollars they deny the cashback everytimeI am told that I went offsite and used a website that partners with the store I made the purchase fromYet, all of my small purchases go through egkohls, maurices, etcI shop EXACTLY the same way on all of my shopping tripsWhat a waste of timeI will never use ebates again
Initial Business Response /* (1000, 5, 2015/02/13) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear Ms *** and Revdex.com,
This check was sent out last week to this address:
*** *** ** *** **
XXXXX-XXXX
We are sorry to hear that it has not yet been receivedPlease let us know if it still has not arrived by Feb20thWe'd be happy to stop payment and issue a new check at that time
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 8, 2015/02/13) */
2/13/
Hello,
Ebates has successfully delivered the check for $to me, todayThank you for your patience and understanding
Regards,
*** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
Hello ***,
Unfortunately, we have never offered cashback on electronics through EbayEach merchant has specific terms and/or categories they offer cash back on and your purchase of a macbook was not from one of Ebays
categories
As a courtesy we will credit you for this order, but ask that you make sure that any future items you are purchasing are eligibleCategories and Terms are found for each store on their store page on EbatesThe Ebay store page can be found via the following link
http://www.ebates.com/ebay.htm
Please let us know if we can assist you with anything further
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello,
It appears this matter was handled via a phone call and the order has been creditedIf we can assist you with anything further please let us know
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
After talking with a person on the phone and going over the paper work, they fixed the problem
Initial Business Response /* (1000, 5, 2015/03/04) */
Hello *** and Revdex.com,
The cash back reward for the orders was was cancelled due to the purchases being for gift cardsAs listed prominently on our Shop.ca page
Cash Back is not available on Alcohol, Video Game Consoles, Video Games,
Video Game Accessories, Gas Cards, Gift Cards, Gift Certificates or any eGift Card purchases at this time
That page can be found here
http://www.ebates.ca/coupons/sh
We are happy to offer cash back on any non-excluded items, but earn no commission on the items listed and hence are unable to pass *** Cash Back on to youWe apologize for any inconvenience this may cause
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from ebates.ca stuck to that gift cards are excluded from receiving cash backHowever, I am not disputing the fact that ebates.ca had a disclaimer on that exclusion clauseMy complaint is grounded on two facts: 1) that the purchase process designed between ebates.ca and shop.ca is leading any average consumer to believe they will receive a cash back for the gift card purchase, and 2) that the way ebates.ca handled the cancellation is not acceptableWhen they cancelled the cash back, the cash back had already been sitting in my account for over a month, and they just eliminated the record without any communication to meIt's just like you received some money in your bank account and later on the person who sent the money said they needed to take it back, and then the bank just made it disappeared from your account without any notification, and plus they even erased the transaction record of depositing
Final Business Response /* (4000, 18, 2015/04/06) */
Hello,
I apologize for the delayI have credited the amount to your account today and you will see it reflected there within hoursPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 20, 2015/04/07) */
Initial Business Response /* (1000, 5, 2015/12/28) */
Dear Ms*** and Revdex.com,
Looking at this today, I see that all orders where Ms*** contacted us with order information have been addedThe last one was added on December 23rdPerhaps this complaint was written before that
date
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/30) */
Hello ***,
At this time we are awaiting word back from Amsterdam Printing regarding this orderWe have not received any acknowledgement that this order is eligible for cash back or the commission we would normally receivedUntil
we do we are unable to credit this order
I will personally keep an eye on this inquiry and let you know as soon as we receive a respond from Amsterdam PrintingIf you have any questions while we are awaiting that info please feel free to contact me at ***@ebates.comThank you
***
Customer Care Manager
Ebates.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very happy with a fast resolution
Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***,Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@ebates.com
Dear Mr*** and Revdex.com,
We are sorry to hear that the check did not reach you via US MailWe will re-issue this
payment on Friday, June 12th
We appreciate you patience while we replace this payment to you
Sincerely,
Ebates
VERY unhappy customer! Bought a new Samsung 75" TV for $from Dell consumer on November 24th and received it from Dell on December 1st Ebates had 12% cash back promotion on their website at that time After I received my TV on December 1st 2016, I've send numerous emails to Ebates asking where is my cash back which is 12% My emails included a proof from Dell that the TV was purchased and received All my emails were answered in the same manner: we have to verify the purchase with Dell I called Dell to find out if Ebates did any verification of my purchase, but Dell's answer was - no, Ebates had never contacted us It's a biggest scam - when they owe you such a big amount, they never pay back I was really hoping that I've made a good deal on Thanksgiving, but it was a complete scam People beware!
Initial Business Response /* (1000, 5, 2015/11/27) */
Hello,
We are in contact with this member via emailThis issue is being resolved and the payment is scheduled for today
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
The company did finally reach out to me regarding the issueThank you for your help
Initial Business Response /* (1000, 8, 2015/09/16) */
Dear Revdex.com,
This member was sent $from Ebates on September 14th
This should satisfy the request in this complaints
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 10, 2015/09/17) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
We appreciate your patience while we worked to resolve this matterPer this request, ***@gmail.com is now an
active account for Ebates China
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is still locked When I tried to log in
Initial Business Response /* (1000, 5, 2014/02/21) */
Dear Ms*** and Revdex.com,
We always try to delight and not disappoint our membersI am very sorr to hear that we have disappointed in this case
For the purposes of our email investigation we sometimes calculate the highest
possible Cash Back for any orderExpedia offers 5% Cash Back for "Activities" but 2% for Travel Packages
So during the email investigation we may have calcuated the highest possible Cash Back for this order at 5%Once we finally were able to earn credit for the order and get the funds applied to the account, it was applied at the correct amount for a "package" (flight+hotel)This is 2% Cash Back
Again, we are sorry for the disappointmentOur website shows clear tiers for Expedia, you can view that here at any time: http://www.ebates.com/coupons/expedia/index.htm
I am very glad that we were able to get credit and Cash Back for this orderI'm sorry that it wasn't enough
I hope this explains the matter, but I am always here to explain further if neededMy direct line is XXX-XXX-XXXX
Final Consumer Response /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said before, the 2% cashback on that link is the current cashback offered nowEbates even had another Expedia link at the time that offered 10% cashback that is no longer offeredYou guys are always changing the cashback value of everything so please stop posting that link as if that's what was offered at the time of booking
Initial Business Response /* (1000, 5, 2015/03/04) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Thank you for letting us knowI will see that the $payment is processed today
We appreciate your patience
Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2016/01/28) */
Hello,
A payment for the balance of your account $is due to be paid out on 2/(Our next pay date)You will get a notification as soon as that payment is processedWe apologize for any confusion or inconvenience
caused
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was supposed to get $30+ in the mail November But since we moved residence, I told them to cancel the check and put it in my Paypal accountThey promised to send it to my Paypal account January 9thNow it is January and I still have not received it...I emailed them more than3times and there was no response
Final Business Response /* (4000, 9, 2016/02/03) */
Hello,
Your payment was processed yesterday as part of our early payments normally scheduled for February 15th
Final Consumer Response /* (4200, 11, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's February 5th and I have not received the money on my Pay palYour message said that it was processed on February 2nd
Initial Business Response /* (1000, 5, 2015/11/26) */
Dear Revdex.com,
This issue was recently resolved and a new check was processed for this member on WedNov25th
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
It's been BUSINESS days since they supposedly mailed me a checkI have yet to receive anything from themThree yearsNO it is definitely NOT resolved ebates
Final Business Response /* (4000, 9, 2015/12/07) */
Thanks for letting us knowThe check was mailed to this address, is this correct?
*** XXXXX-XXXX
Final Consumer Response /* (2000, 12, 2015/12/14) */
Check received for full amt due, Dec (years late)
Initial Business Response /* (1000, 5, 2014/05/13) */
Dear ***,
Thank you for writingI apologize for the amount of time this has takenWe have just received word from Sprint that your order was ineligible for cash back as it was a existing user upgrade and not a new plan
The
following information is shown on our Sprint page and in our exclusions and limitations
Exclusions: Cash Back is not available on tablets with and without a plan, upgrades/renewals
Special Terms: Cash Back available to new customers only
We apologize for any inconvenience this may cause
Initial Consumer Rebuttal /* (2000, 7, 2014/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because a mutual resolution was emailed advising my account will be credited $for the purchase noted below:
Ebates Customer Care
12:PM (hour ago)
to me
Dear ***,
Thank you for your patience while we looked into this matterYour order has been approved and your account has been updated to reflect this purchase from SprintYou can view this Cash Back information in your Ebates account at this time
Please let me know if you need any further assistance
Thank you for using Ebates every time you shop online
***
Customer Care
Ebates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from TravelocityAs we stated we do request days from the time we submit an inquiry and the inquiry for
this was submitted on December 2nd
We apologize for any inconvenienceYou should see both credits reflected in your account now
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have reviewed my account and see that the funds for this transaction plus the bonus have been added as statedFor clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "***"However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter
If I may offer some feedback from a customer's perspectivePerhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustrationEach time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matterEvery time you want to follwith customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case
Also, if you tell a customer that it can take up to days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another days for Ebates to review the matterGive the customer the option to start the process once they have completed their trip if their cash back has not yet postedThis way, the merchant has days to contact Ebates and Ebates has days to follif the money is not received w/in the daysIt's extremely inefficient to ask a customer to wait months AFTER they complete their travel to have a transaction reviewed (or not)
I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion
Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Mr./Ms*** and Revdex.com,
We do monitor our program for abuseSelf-referral is not allowedThis account was removed due to a larger pattern of abuse
For this account: *** on Ebates no Cash Back has been
earnedIs there another account that we should be looking for?
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is under the email ***, not ***My referrals were not self referrals, they are my friends and family that I referred to shop through your websiteIt states on your page to refer friends and family, not strangersI shoppped thru your site for over a year, referring people that I knew, earning quite a bit of money for your companyI think it would be good business for Ebates to honor their part with the cash back that is owed to my family, friends and myself
Sincerely,
Kelly
Final Business Response /* (4000, 9, 2016/02/08) */
Thank you for your reply
*** has also been removed due to abuse of our program
Final Consumer Response /* (4200, 11, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It can not be considered abuse if my family, friends and I shopped through your website and earned cash back and your company also received a percentage of cash back from each store we shopped atLooks as though you don't want to keep your customers happy and give them what is it owed to themI'll be sure to let everyone know how deceitful your company really is
Ebates is an incredible company to work withThey've always fairly credited my account for purchases in the event that the system didn't catch themUsing Ebates has saved me so much money! I would definitely recommend this company to a friend
Whenever I have used ebates to make a purchase over one hundred dollars they deny the cashback everytimeI am told that I went offsite and used a website that partners with the store I made the purchase fromYet, all of my small purchases go through egkohls, maurices, etcI shop EXACTLY the same way on all of my shopping tripsWhat a waste of timeI will never use ebates again
Initial Business Response /* (1000, 5, 2015/02/13) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear Ms *** and Revdex.com,
This check was sent out last week to this address:
*** *** ** *** **
XXXXX-XXXX
We are sorry to hear that it has not yet been receivedPlease let us know if it still has not arrived by Feb20thWe'd be happy to stop payment and issue a new check at that time
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 8, 2015/02/13) */
2/13/
Hello,
Ebates has successfully delivered the check for $to me, todayThank you for your patience and understanding
Regards,
*** ***