Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear Ms. [redacted] and Revdex.com,
We are sorry for this trouble and we have added the address from this complaint to the...
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We have added a $10 credit to your account for this missing gift card. This amount will be paid on our next pay date which is February 15th. Please let us know if we can assist you with anything further.
Initial Consumer...
Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/02) */
Dear [redacted],
Thank you for bringing this to our attention. When looking for the emails you state you've sent I was unable to find any record of them. I am not sure why this is, but as we never received them, it is the reason you...
received no response.
I would be more than happy to assist you with this matter. The issue here is that the cash back was reversed by Nordstrom. This is generally due to returns, exchanges or non-Ebates discounts being used. Could you please email me the receipt for this order showing the order number, order date and price breakdown showing product total, shipping, tax and method of payment? It can be sent to me at [redacted]@ebates.com.
Once received I will review and get back to you as soon as I can get an answer as to why our commission and your cash back were taken away by Nordstrom. Thank you!
Initial Business Response /* (1000, 5, 2014/02/20) */
Dear [redacted],
Due to abuse of our referral program some bonuses were not earned. We sent you a Paypal payment in January 2013 which you accepted. That is all the funds owed to you by Ebates.
I can be reached at XXX-XXX-XXXX if...
you'd like to discuss the account.
Sincerely,
Ebates
Final Consumer Response /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there was no referral program abuse of any kind. I referred friends and neghibors in the same building, and they met the shopping requirements.
please send me my cashback in the amount of $45.
best regards
Initial Business Response /* (1000, 5, 2015/04/28) */
Dear Revdex.com and [redacted],
This member has abuse our referral program. To resolve this, we'd like to consolidate the accounts in her name.
[redacted]@gmail.com
[redacted]@gmail.com
In addition, these two other accounts that...
she created.
[redacted]@gmail.com
[redacted]@gmail.com
This is the next step in resolution. Please authorize this consolidation so that we can move forward.
We explained this on the phone recently, but [redacted] hung up during the call.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to company before those were no my email address. Those are the emails of my referrals. I used my credit cards whePlacing the orders before For my frienda and family. I hung up the phone customer servicE person kept accusing me of owning all of the emails. I am a grown Adult, there is no reason for me to lie.It is a shame that a company acts this way to customers.
Initial Business Response /* (1000, 5, 2014/06/23) */
Hello,
We do show that this order was credited at the correct amount. The amount you paid before taxes and fees was $59.93 and you were credited at the rate of 16% which came out to $9.59. The 16% rate was double from the normal rate...
we offer (8%). You do not earn 16% x 2. I apologize for any confusion.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry fpr the late response. Revdex.com response to me got sent to my Junk Mail Folder. Didn't check it until today Final Business Response /* (4000, 16, 2014/08/12) */
Dear [redacted],
The rate offered at the time of your purchase was 16%. This % was displayed on our site. Your subtotal before taxes and fees was $59.93. You have been given cash back in the amount of $9.59 which is exactly 16%. So, the cash back you have been given is correct and no additional amount can be awarded.
Cash back is only earned on the subtotal. The amount you paid for a service charge and tax do not earn cash back.
Additionally, you appear to be confused as to what the daily double means. It means the rate of cash back has been double from what it was previously. Not that you earn the amount shown times two. Again, you have been given 16% cash back and no further amount is due to you. I apologize for any confusion.
Final Consumer Response /* (4200, 11, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The responses given were exactly the same before I contacted the Revdex.com to resolve this issue. Has anybody at the Revdex.com even looked at this claim, I filed, other than provide a web page email function? HELLO Revdex.com ARE YOU THERE????
Initial Business Response /* (1000, 5, 2014/04/11) */
Dear Mr. [redacted] and Revdex.com,
Our team is now in touch with Mr. [redacted] again. We have sent him the requested information about the abuse of our referral program, and the applicable terms from our terms of membership.
Sincerely,...
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I advised then it's diffrent family members it's not my fault that me my dad cousin all have the same names and wheb I asked where in the policy it says we can't have the same name tey said that they don't have a policy in writing but they have it in there heads I guess
I signed up for ebates and I made purchases. I never received cash back or the $10 sign up bonus. It seems there is always some alibi for not giving cash back. In reality this appears to be yet another scam to track your purchasing patterns. It is actually pretty pathetic but I am more disappointed in myself for thinking I would magically get cash back on items that were already sold at a fair price. Save yourself the hassle and avoid ebates.
Initial Business Response /* (1000, 6, 2014/08/04) */
Dear Mr. [redacted] and Revdex.com,
I believe this issue was resolved late last weeek by our agent, [redacted] who worked with Mr. [redacted] at that time.
Sincerely,
Ebates.com
Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/04/07) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear [redacted] and Revdex.com,
Below is our reply to [redacted] on April 2nd. We have not yet received a reply.
Dear Valued...
Member,
Thank you for taking the time to write to us. I apologize for the delay with your payment. It turns out some of the accounts listed as your referrals were created by the same user. This will definitely cause a delay with your payment. Each member is allowed one account and each member must create their own account and make their own purchases in order to participate in the referral program. Please keep in mind that this program is intended to drive new member sales to our merchant stores and not the same user(s) placing orders from different accounts.
The accounts marked as duplicates are:
[redacted]@mailaroo.com
[redacted]@mailaroo.com
[redacted]@outlook.com
[redacted]@yepmail.net
We can quickly resolve this by consolidating the accounts marked as duplicates. If you would like to do this please let me know which email you would like to keep and I can consolidate the accounts and request a payment.
Thank you for using Ebates every time you shop online.
[redacted]
Customer Operations Analyst
Ebates
Initial Consumer Rebuttal /* (3000, 8, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are liying. simply lying.
they were told everything and told that if they do not resolve they wil deal with Revdex.com.
this is fabricated.
they did notcredit me with purchases, most of them.
after I complained they sent me this. it's crazy.
these are empty accussations, consolidate accounts that are not mine.
they were paid by merchants but, refuse to pay out. the end, fraud.
my REPLY IS: pay what you owe, this is agitating. I called Revdex.com because the company gets away with this.use google. pay and close acct. there is ultimately no - non whatsoever evidence that their lies can be true. I am done.
I no longer am discussing this except for refunds. thats all. how sad. their own words. "IT SEEMS THAT,"
*seems* means nothing but a way to act incorrect.
they LIED to all enteties.
me- merchanrt and the Revdex.com.
they get paid but act shady!!
Final Business Response /* (4000, 10, 2015/04/14) */
Dear Revdex.com,
Ebates has decided to honor this request and issue a payment to this member by Friday, May 15th.
Sincerely,
Ebates
Final Consumer Response /* (2000, 14, 2015/05/10) */
close case thank you, Revdex.com!
Initial Business Response /* (1000, 6, 2016/02/18) */
Dear Ms. [redacted] and Revdex.com,
Our records show that this was resolved and that the payments was issued on Feb. 17th.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
They made it right. Please...
This company is a scam. It advertises giving referral bonus, but took it away after my friend registered and made the purchase through their link. Very dishonest company and will never buy through their portal.
Final Consumer Response /* (2000, 6, 2015/12/23) */
The company has resolved the matter. However I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issue. All...
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Dear Ms. [redacted] and Revdex.com,
We are sorry to hear about any trouble. I have found three accounts on Ebates so far....
However, none of these three have a balance of close to what is mentioned here. Is there another address that we should look for?
Can we consolidate these three accounts at this time to prevent future confusion?
[redacted]@hotmail.com
[redacted]@gmail.com
[redacted]@gmail.com
Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear Ms. [redacted] and Revdex.com,
We are sorry for this trouble and we have added the address from this complaint to the...
Ebates account now.
Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We have added a $10 credit to your account for this missing gift card. This amount will be paid on our next pay date which is February 15th. Please let us know if we can assist you with anything further.
Initial Consumer...
Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/02) */
Dear [redacted],
Thank you for bringing this to our attention. When looking for the emails you state you've sent I was unable to find any record of them. I am not sure why this is, but as we never received them, it is the reason you...
received no response.
I would be more than happy to assist you with this matter. The issue here is that the cash back was reversed by Nordstrom. This is generally due to returns, exchanges or non-Ebates discounts being used. Could you please email me the receipt for this order showing the order number, order date and price breakdown showing product total, shipping, tax and method of payment? It can be sent to me at [redacted]@ebates.com.
Once received I will review and get back to you as soon as I can get an answer as to why our commission and your cash back were taken away by Nordstrom. Thank you!
Ebates Member Services Team is awesome....They resolved a problem with periodic updates on their progress and with the utmost courtesy.
Initial Business Response /* (1000, 5, 2014/02/20) */
Dear [redacted],
Due to abuse of our referral program some bonuses were not earned. We sent you a Paypal payment in January 2013 which you accepted. That is all the funds owed to you by Ebates.
I can be reached at XXX-XXX-XXXX if...
you'd like to discuss the account.
Sincerely,
Ebates
Final Consumer Response /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there was no referral program abuse of any kind. I referred friends and neghibors in the same building, and they met the shopping requirements.
please send me my cashback in the amount of $45.
best regards
Initial Business Response /* (1000, 5, 2015/04/28) */
Dear Revdex.com and [redacted],
This member has abuse our referral program. To resolve this, we'd like to consolidate the accounts in her name.
[redacted]@gmail.com
[redacted]@gmail.com
In addition, these two other accounts that...
she created.
[redacted]@gmail.com
[redacted]@gmail.com
This is the next step in resolution. Please authorize this consolidation so that we can move forward.
We explained this on the phone recently, but [redacted] hung up during the call.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to company before those were no my email address. Those are the emails of my referrals. I used my credit cards whePlacing the orders before For my frienda and family. I hung up the phone customer servicE person kept accusing me of owning all of the emails. I am a grown Adult, there is no reason for me to lie.It is a shame that a company acts this way to customers.
Initial Business Response /* (1000, 5, 2014/06/23) */
Hello,
We do show that this order was credited at the correct amount. The amount you paid before taxes and fees was $59.93 and you were credited at the rate of 16% which came out to $9.59. The 16% rate was double from the normal rate...
we offer (8%). You do not earn 16% x 2. I apologize for any confusion.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry fpr the late response. Revdex.com response to me got sent to my Junk Mail Folder. Didn't check it until today Final Business Response /* (4000, 16, 2014/08/12) */
Dear [redacted],
The rate offered at the time of your purchase was 16%. This % was displayed on our site. Your subtotal before taxes and fees was $59.93. You have been given cash back in the amount of $9.59 which is exactly 16%. So, the cash back you have been given is correct and no additional amount can be awarded.
Cash back is only earned on the subtotal. The amount you paid for a service charge and tax do not earn cash back.
Additionally, you appear to be confused as to what the daily double means. It means the rate of cash back has been double from what it was previously. Not that you earn the amount shown times two. Again, you have been given 16% cash back and no further amount is due to you. I apologize for any confusion.
Final Consumer Response /* (4200, 11, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The responses given were exactly the same before I contacted the Revdex.com to resolve this issue. Has anybody at the Revdex.com even looked at this claim, I filed, other than provide a web page email function? HELLO Revdex.com ARE YOU THERE????
Initial Business Response /* (1000, 5, 2014/04/11) */
Dear Mr. [redacted] and Revdex.com,
Our team is now in touch with Mr. [redacted] again. We have sent him the requested information about the abuse of our referral program, and the applicable terms from our terms of membership.
Sincerely,...
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I advised then it's diffrent family members it's not my fault that me my dad cousin all have the same names and wheb I asked where in the policy it says we can't have the same name tey said that they don't have a policy in writing but they have it in there heads I guess
I signed up for ebates and I made purchases. I never received cash back or the $10 sign up bonus. It seems there is always some alibi for not giving cash back. In reality this appears to be yet another scam to track your purchasing patterns. It is actually pretty pathetic but I am more disappointed in myself for thinking I would magically get cash back on items that were already sold at a fair price. Save yourself the hassle and avoid ebates.
Initial Business Response /* (1000, 6, 2014/08/04) */
Dear Mr. [redacted] and Revdex.com,
I believe this issue was resolved late last weeek by our agent, [redacted] who worked with Mr. [redacted] at that time.
Sincerely,
Ebates.com
Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/04/07) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear [redacted] and Revdex.com,
Below is our reply to [redacted] on April 2nd. We have not yet received a reply.
Dear Valued...
Member,
Thank you for taking the time to write to us. I apologize for the delay with your payment. It turns out some of the accounts listed as your referrals were created by the same user. This will definitely cause a delay with your payment. Each member is allowed one account and each member must create their own account and make their own purchases in order to participate in the referral program. Please keep in mind that this program is intended to drive new member sales to our merchant stores and not the same user(s) placing orders from different accounts.
The accounts marked as duplicates are:
[redacted]@mailaroo.com
[redacted]@mailaroo.com
[redacted]@outlook.com
[redacted]@yepmail.net
We can quickly resolve this by consolidating the accounts marked as duplicates. If you would like to do this please let me know which email you would like to keep and I can consolidate the accounts and request a payment.
Thank you for using Ebates every time you shop online.
[redacted]
Customer Operations Analyst
Ebates
Initial Consumer Rebuttal /* (3000, 8, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are liying. simply lying.
they were told everything and told that if they do not resolve they wil deal with Revdex.com.
this is fabricated.
they did notcredit me with purchases, most of them.
after I complained they sent me this. it's crazy.
these are empty accussations, consolidate accounts that are not mine.
they were paid by merchants but, refuse to pay out. the end, fraud.
my REPLY IS: pay what you owe, this is agitating. I called Revdex.com because the company gets away with this.use google. pay and close acct. there is ultimately no - non whatsoever evidence that their lies can be true. I am done.
I no longer am discussing this except for refunds. thats all. how sad. their own words. "IT SEEMS THAT,"
*seems* means nothing but a way to act incorrect.
they LIED to all enteties.
me- merchanrt and the Revdex.com.
they get paid but act shady!!
Final Business Response /* (4000, 10, 2015/04/14) */
Dear Revdex.com,
Ebates has decided to honor this request and issue a payment to this member by Friday, May 15th.
Sincerely,
Ebates
Final Consumer Response /* (2000, 14, 2015/05/10) */
close case thank you, Revdex.com!
Initial Business Response /* (1000, 6, 2016/02/18) */
Dear Ms. [redacted] and Revdex.com,
Our records show that this was resolved and that the payments was issued on Feb. 17th.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
They made it right. Please...
close case. Thank you.
This company is a scam. It advertises giving referral bonus, but took it away after my friend registered and made the purchase through their link. Very dishonest company and will never buy through their portal.
Final Consumer Response /* (2000, 6, 2015/12/23) */
The company has resolved the matter. However I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issue. All...
over $10.00. Very sad.
Thank you
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Dear Ms. [redacted] and Revdex.com,
We are sorry to hear about any trouble. I have found three accounts on Ebates so far....
However, none of these three have a balance of close to what is mentioned here. Is there another address that we should look for?
Can we consolidate these three accounts at this time to prevent future confusion?
[redacted]@hotmail.com
[redacted]@gmail.com
[redacted]@gmail.com