eBates is a SCAM!
DO NOT waste your time on this applicationthey offer you cash back on purchasesonce you spend money through the app, they send you an email confirming that your account balance has been creditedyou'd think it was that easy but it's notDAYS later they remove the money from your account balance without any sort of notification or explanationin hopes that you won't notice they took money out of your accountyou can open a case for the missing credit but then they just reply and give you a nonsense reason why the transaction doesn't qualify for the credit that has already been confirmedI purchased $on *** on Black Friday because the eBates deal was 12.5% cash backthe following day, I received the eBates email that confirmed my account had been credited $for the purchasea few days after that, I logged in and noticed the $had been deleted from my balance as if it never existedI opened a case for missing cash back and I was told that I didn't qualify because of the coupon code I used on my ordercomicalthey offer coupon codes to customers and then when we use them, they tell us we don't qualifyDO NOT GIVE THIS COMPANY YOUR BUSINESS! THEY ARE UNPROFESSIONAL SCAM ARTISTS
Initial Business Response /* (1000, 5, 2014/12/01) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
We are very sorry for this mistake that we madeI will honor your request, and the payment will be sent out this
week
Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello ***,
On the date you placed your order the Cash Back offer was as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $Cash Back when you purchase U-verse TV + U-verse
Internet in one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
We have had promotions for larger amounts, but your order was not placed during one of those promotionsEbates can only offer you the rate advertised at the time your order was placed
If you have any additional info to provide, showing the rates were showing at a higher rate on that date we would be more than happy to look into this matter furtherThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I based my decision to sign up with At&t on the offer showing on my screenIt honestly never occurred to me that I would have to prove the offer, as I have never had an issue with receiving the cash back amount offeredMy biggest concern is that your company is not even considering the fact that there could have been a problem with your website, or an outdated link or an offer loaded too soon, or not taken down properlyI may have a screen shot showing the amount, but I wouldn't know how that would prove the dateBasically, your company doesn't have to pay what you offered, whether intentionally or not and that's just not rightI want other people to be aware that this sort of thing may happen to them when I comes to the larger cash back amounts
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Revdex.com,
We have arranged with this member to send a final payment in NovemberThe member abused our tell-a-friend program and we removed all invalid bonusesThe payment will not include bonuses for the
self-referral
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response not accepted but case closed
Initial Business Response /* (1000, 5, 2014/05/09) */
Dear ***,
We apologize for any confusion regarding this rebate or your Ebates accountEbates' credit for this order was reversed by ProFlowers
This is generally due to the use of a non-Ebates coupon/discount or the order being
returned, exchanged, or canceledWe are deeply sorry for any misunderstanding
As a courtesy we have reversed the reversal and you should see the credit in your account nowLastly, we ask that whenever you have any issue you contact us directlyWe show no emails received regarding this issue and could have helped you via our customer service form
Initial Consumer Rebuttal /* (2000, 7, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did email company and did not receive a response backI prefer not calling bc there is no manuscript if the communication
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon looking into this matter it has been discovered that you have two Ebates accounts
***@yahoo.com and ***@hotmail.com
The reason we showed no tracking is because you wrote from the ***@yahoo.com account
but made your shopping trip from ***@hotmail.com
Ebates users are only allowed to maintain one account so we need to consolidate these accountsPlease let us know which email address you would like to use going forward and I will take care of this for you
Also, once you let us know I should also be able to get this missing order researched for youThanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yahoo mail please
Final Business Response /* (4000, 9, 2015/10/08) */
Hello,
Today we have consolidated these accountsPlease use the ***@yahoo.com account going forwardYou may need to log out of the plugin and back in to make sure you are not logged in incorrectly
Also, the SAKS order is now posted in your accountPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/03/23) */
Dear ***,
I have responded to your email now requesting the documentation that you mentionI am also re-sending the payment of $this week since you did not receive that paymentIt will be issued again by Friday, March
27thWe appreciate your patience
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pages of pay pal shows transactions and they only gave us a credit for three of those
Also, on the $big fat check was not for referring someoneThey asked to consolidate emails so they can pay $This is a scam
They are making money off people and not paying themWe will close the ebates account
When I do close this E bates account they better not use it How disappointing this has been
Final Consumer Response /* (3000, 15, 2015/04/16) */
Thank You very much for all your help, and fast response
I did receive an email saying they sent $via Paypal, however they did not specify the email of the account they sent the funds to, and it did not show up in my Paypal account at allThe transaction ID is 07BXXXXXXXXXXXXXU
Final Business Response /* (4000, 17, 2015/04/17) */
The account was set up by the member to pay this Paypal account: ***@att.net
Do you need us to make any changes?
Ebates
Initial Business Response /* (1000, 5, 2016/02/08) */
Hello ***,
I looked into this matter and found that we did respond on 1/asking you for your order confirmationWe did not receive a response and thus were unable to proceed with researching this missing order
Please check any
junk mail folders you may have to ensure you are receiving our emails
Today I have gone ahead and added this order to your accountYou should see it reflected there nowPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got response yesterday: "Today I have gone ahead and added this order to your accountYou should see it reflected there nowPlease let us know if we can assist you with anything further." I logged in the account yesterday and today, I can't see my shopping trip "***" is awardedIt is not reflected in my accountI will accept YES after I see this reflected in my accountThank you
Final Business Response /* (4000, 10, 2016/02/15) */
Hello,
I apologize, the order did not load correctlyIf you check now it should show upPlease let me know if we can assist you with anything further
Final Consumer Response /* (2000, 13, 2016/02/16) */
Finally, I got message from Ebates today told me they updated my account, credited my cash backIt IS reflected in my account nowSo I am happy close this caseThank you Revdex.comPlease help me to chose 'YES" to close this caseThank you again
Initial Business Response /* (1000, 5, 2014/12/19) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
This check should arrive to the member soonWe processed the payment on December 9th and it entered the
mailstream shortly after
We sent the check to:
*** *** *** *** *** *** ** XXXXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2014/12/19) */
The issue has been resolved
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments)The purchases in your account all occurred in January
Therefore, the next date you are
eligible to be sent a payment is May 15th.Ebates pays its members every monthsThis is outline in our Terms & Conditions and on our help pagesEvery months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar May 15Apr 1-June Aug 15July 1-Sept Nov 15Oct 1-Dec Feb
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Revdex.com,
This member is permanently banned from Ebates
Our terms of membership are clear on this topic
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back
rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
Initial Business Response /* (1000, 5, 2014/07/21) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear Mr***,
We are getting to your letters nowI apologize for the delayA customer service manager will
respond to you shortly with resolution to your missing Cash Back inquiries
We are here to helpI'm very sorry that it took so long
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the $However this does not justify their practice of not paying until several follow-ups and complaints
Final Business Response /* (4000, 9, 2014/07/23) */
Please let us know about any other transaction this is currently missing from your Ebates.com accountWe would be glad to bring the account up-to-dateWe believe that we have added any missing orders that we have been notified about
Initial Business Response /* (1000, 11, 2014/10/31) */
Dear ***,
The only tracking ticket we show for Lifelock was created on 8/16, not 9/Did you start with a free trial? If so, as stated on our site, Cash back is not available on free trials
In order to have earned Cash
Back you would have needed to placed a paid order at the time you clicked throughThis apparently did not occur
Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees toWhen a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with youWe deeply regret any misunderstanding and sincerely hope that all future orders will be credited to you
Initial Consumer Rebuttal /* (3000, 13, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that you have a free trial but who expects cash back on a free trial? Not meMy Lifelock purchase information, such as giving credit card information, led me to believe it was still a purchase through Ebates linkI do not see the difference between giving credit card info for a hotel stay in which your credit card info is needed and they don't charge your card til after the stay with Ebates not awarding cash back til upto days after travel with my situation where my credit info was needed to be paid when service startsWhat is the difference? I thought the situations were the same
Final Business Response /* (4000, 15, 2014/11/13) */
***,
We have added this order to your account, but cannot do so for any future order which is not placed according to the terms of our service
Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees toWhen a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with you
Please let us know if we can assist you with anything further
Final Consumer Response /* (2000, 17, 2014/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe Ebates has now fulfilled the terms I think were correct
Initial Business Response /* (1000, 5, 2014/06/23) */
Hello,
Thank you for your patience while we looked into this matterI apologize, it looks like the order was credited on the 11th, but incorrectlyToday, I have updated your account to reflect this purchase correctlyYou will be
able to view this rebate information in your account on Ebates Canada within the next hoursPlease let me know if you need any further assistance
Initial Consumer Rebuttal /* (2000, 7, 2014/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding to my issue
It's a genuine organization which has dedicated team of customer serviceI was initially skeptical but I receive cash back in my PayPal and their customer service is awesome
Initial Business Response /* (1000, 5, 2014/04/29) */
Dear ***,
Thank you for writingI apologize for any confusionThe $cash back reward for Priceline Air is per order and not per ticketAs a courtesy I have added the additional $you have requested as an adjustment in your
accountPlease note any future orders will be rewarded at a rate of $per order and cannot be adjustedPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (2000, 8, 2014/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: *** ***,Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@ebates.com
Dear Revdex.com,
This member recently created a minimum of accounts in an effort to abuse our refer-a-friend program, and
reap sibonuses
This member is now banned from the Ebates program
Please call me for more information if needed
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thoroughly read Ebates refer-a-friend program's policy, and in no instance did I violate Ebates refer-a-friend program's policy
Ebates is a shop through portal where Ebates receives a substantial kickback from referring businesses to the consumerIn turn, Ebates pays a set agreed upon portion of the kickback with it's members when the member makes purchases at advertised businesses through the Ebates portal
For Ebates to say that I created a minimum of accounts in an effort to abuse Ebate's refer-a-friend program, and reap sibonuses, is not only a legally dangerous assumption, which has no provable merit, but puts Ebates in a place to receive funds from the businesses, without paying the member the set agreed upon monetary payment for member services rendered
Ebates has the right to refuse serviceOn the same token, neither I nor my friend referrals are planning to do business with Ebates again
This however, does not negate the already rendered member services, and the Ebates pre-agreed upon payment due to me, as the member, and to the friend referrals
Ebates owes me $for services already rendered, and owes the friend referrals their respective pre-agreed upon payments
Once again, Mr***, for legal purposes, all correspondence must be in written formTelephone contact is not an option, and I will not bypass the Revdex.com's dispute resolution system as you are suggesting
Final Business Response /* (4000, 9, 2015/07/17) */
Thank you for your reply
I'm offing my time on the phone for the Revdex.com if they would like to contact me regarding this matter
If there there is a legal matter, that would be addressed by our legal team
Final Consumer Response /* (4200, 11, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, Ebates is trying to circumvent the Revdex.com's mediation process by making the information available to only one party and hiding from the public who may use this information for future decisions regarding Ebates
If Ebates truly believes that I broke their policy, as they are alleging, they only need to provide proofThere is no need to hide from the public
Also, if Ebates had a "legal team", we would not be discussing this issue, since the said "legal team" would know the position Ebates is placing itself in by alleging a member has broken its policy, and taking action without due proof, after the fact the member rendered services to Ebates, and Ebates benefited from the services
I am updating the desired resolution, since I believe the covenant of good faith and fair dealing has been breached and is beyond repair, and therefore, I no longer desire to do business with Ebates
Desired Resolution:
Ebates to pay me the $owed for rendered services
Ebates to fulfill their obligation to the friend referrals their respective pre-agreed upon payments/bonuses
All I am going to say that EBATES IS A SCAM!!!!!!!!!!!!! SO BEWARE THEY DO NOT PAY YOU ON TIME!!!!!! THEY ALSO WONT PAY YOU FOR YOUR TELL-A-FRIEND REWARD!!!!! I CAN'T STRESS THIS ENOUGH THEY ARE JUST GOOD FOR MAKING *** ** BUT THEY ARE VERY MUCH SAME AS THE OTHERS AND WORSE!!!!!!!! I RATHER BUY AT STORE I COULD CARE LESS WITH THOSE *** CASHBACKS THAT THEY WILL NEVER *** PAY!
Initial Business Response /* (1000, 5, 2015/03/09) */
***,
We would be happy to assist you but show no record of any emails being sent regarding any issuesCan you please let us know what email you use and how you attempted to contact us? Also, could you let us know the specifics for
the order/s you are referring to? Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The particular referenced case is Where's my Cash Back? #XXXXXXX
Final Business Response /* (4000, 9, 2015/03/11) */
***,
Thank you for providing that infoI have credited the remaining order amount which adds $in cash back to your accountPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 11, 2015/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/08) */
We are sorry for any misunderstandingThe rules for Cash Back on gift card purchases is clearly published on the Ebates.ca website
We are very sorry this happened and we have added a $bonus to this member account as compensation
for the trouble the she experienced
Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseI appreciate the effort to rectify this situation
Thank you!
***
eBates is a SCAM!
DO NOT waste your time on this applicationthey offer you cash back on purchasesonce you spend money through the app, they send you an email confirming that your account balance has been creditedyou'd think it was that easy but it's notDAYS later they remove the money from your account balance without any sort of notification or explanationin hopes that you won't notice they took money out of your accountyou can open a case for the missing credit but then they just reply and give you a nonsense reason why the transaction doesn't qualify for the credit that has already been confirmedI purchased $on *** on Black Friday because the eBates deal was 12.5% cash backthe following day, I received the eBates email that confirmed my account had been credited $for the purchasea few days after that, I logged in and noticed the $had been deleted from my balance as if it never existedI opened a case for missing cash back and I was told that I didn't qualify because of the coupon code I used on my ordercomicalthey offer coupon codes to customers and then when we use them, they tell us we don't qualifyDO NOT GIVE THIS COMPANY YOUR BUSINESS! THEY ARE UNPROFESSIONAL SCAM ARTISTS
Initial Business Response /* (1000, 5, 2014/12/01) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
We are very sorry for this mistake that we madeI will honor your request, and the payment will be sent out this
week
Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello ***,
On the date you placed your order the Cash Back offer was as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $Cash Back when you purchase U-verse TV + U-verse
Internet in one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
We have had promotions for larger amounts, but your order was not placed during one of those promotionsEbates can only offer you the rate advertised at the time your order was placed
If you have any additional info to provide, showing the rates were showing at a higher rate on that date we would be more than happy to look into this matter furtherThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I based my decision to sign up with At&t on the offer showing on my screenIt honestly never occurred to me that I would have to prove the offer, as I have never had an issue with receiving the cash back amount offeredMy biggest concern is that your company is not even considering the fact that there could have been a problem with your website, or an outdated link or an offer loaded too soon, or not taken down properlyI may have a screen shot showing the amount, but I wouldn't know how that would prove the dateBasically, your company doesn't have to pay what you offered, whether intentionally or not and that's just not rightI want other people to be aware that this sort of thing may happen to them when I comes to the larger cash back amounts
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Revdex.com,
We have arranged with this member to send a final payment in NovemberThe member abused our tell-a-friend program and we removed all invalid bonusesThe payment will not include bonuses for the
self-referral
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response not accepted but case closed
Initial Business Response /* (1000, 5, 2014/05/09) */
Dear ***,
We apologize for any confusion regarding this rebate or your Ebates accountEbates' credit for this order was reversed by ProFlowers
This is generally due to the use of a non-Ebates coupon/discount or the order being
returned, exchanged, or canceledWe are deeply sorry for any misunderstanding
As a courtesy we have reversed the reversal and you should see the credit in your account nowLastly, we ask that whenever you have any issue you contact us directlyWe show no emails received regarding this issue and could have helped you via our customer service form
Initial Consumer Rebuttal /* (2000, 7, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did email company and did not receive a response backI prefer not calling bc there is no manuscript if the communication
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon looking into this matter it has been discovered that you have two Ebates accounts
***@yahoo.com and ***@hotmail.com
The reason we showed no tracking is because you wrote from the ***@yahoo.com account
but made your shopping trip from ***@hotmail.com
Ebates users are only allowed to maintain one account so we need to consolidate these accountsPlease let us know which email address you would like to use going forward and I will take care of this for you
Also, once you let us know I should also be able to get this missing order researched for youThanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yahoo mail please
Final Business Response /* (4000, 9, 2015/10/08) */
Hello,
Today we have consolidated these accountsPlease use the ***@yahoo.com account going forwardYou may need to log out of the plugin and back in to make sure you are not logged in incorrectly
Also, the SAKS order is now posted in your accountPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/03/23) */
Dear ***,
I have responded to your email now requesting the documentation that you mentionI am also re-sending the payment of $this week since you did not receive that paymentIt will be issued again by Friday, March
27thWe appreciate your patience
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pages of pay pal shows transactions and they only gave us a credit for three of those
Also, on the $big fat check was not for referring someoneThey asked to consolidate emails so they can pay $This is a scam
They are making money off people and not paying themWe will close the ebates account
When I do close this E bates account they better not use it How disappointing this has been
Final Consumer Response /* (3000, 15, 2015/04/16) */
Thank You very much for all your help, and fast response
I did receive an email saying they sent $via Paypal, however they did not specify the email of the account they sent the funds to, and it did not show up in my Paypal account at allThe transaction ID is 07BXXXXXXXXXXXXXU
Final Business Response /* (4000, 17, 2015/04/17) */
The account was set up by the member to pay this Paypal account: ***@att.net
Do you need us to make any changes?
Ebates
Initial Business Response /* (1000, 5, 2016/02/08) */
Hello ***,
I looked into this matter and found that we did respond on 1/asking you for your order confirmationWe did not receive a response and thus were unable to proceed with researching this missing order
Please check any
junk mail folders you may have to ensure you are receiving our emails
Today I have gone ahead and added this order to your accountYou should see it reflected there nowPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got response yesterday: "Today I have gone ahead and added this order to your accountYou should see it reflected there nowPlease let us know if we can assist you with anything further." I logged in the account yesterday and today, I can't see my shopping trip "***" is awardedIt is not reflected in my accountI will accept YES after I see this reflected in my accountThank you
Final Business Response /* (4000, 10, 2016/02/15) */
Hello,
I apologize, the order did not load correctlyIf you check now it should show upPlease let me know if we can assist you with anything further
Final Consumer Response /* (2000, 13, 2016/02/16) */
Finally, I got message from Ebates today told me they updated my account, credited my cash backIt IS reflected in my account nowSo I am happy close this caseThank you Revdex.comPlease help me to chose 'YES" to close this caseThank you again
Initial Business Response /* (1000, 5, 2014/12/19) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
This check should arrive to the member soonWe processed the payment on December 9th and it entered the
mailstream shortly after
We sent the check to:
*** *** *** *** *** *** ** XXXXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2014/12/19) */
The issue has been resolved
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments)The purchases in your account all occurred in January
Therefore, the next date you are
eligible to be sent a payment is May 15th.Ebates pays its members every monthsThis is outline in our Terms & Conditions and on our help pagesEvery months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar May 15Apr 1-June Aug 15July 1-Sept Nov 15Oct 1-Dec Feb
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Revdex.com,
This member is permanently banned from Ebates
Our terms of membership are clear on this topic
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back
rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
Initial Business Response /* (1000, 5, 2014/07/21) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear Mr***,
We are getting to your letters nowI apologize for the delayA customer service manager will
respond to you shortly with resolution to your missing Cash Back inquiries
We are here to helpI'm very sorry that it took so long
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the $However this does not justify their practice of not paying until several follow-ups and complaints
Final Business Response /* (4000, 9, 2014/07/23) */
Please let us know about any other transaction this is currently missing from your Ebates.com accountWe would be glad to bring the account up-to-dateWe believe that we have added any missing orders that we have been notified about
Initial Business Response /* (1000, 11, 2014/10/31) */
Dear ***,
The only tracking ticket we show for Lifelock was created on 8/16, not 9/Did you start with a free trial? If so, as stated on our site, Cash back is not available on free trials
In order to have earned Cash
Back you would have needed to placed a paid order at the time you clicked throughThis apparently did not occur
Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees toWhen a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with youWe deeply regret any misunderstanding and sincerely hope that all future orders will be credited to you
Initial Consumer Rebuttal /* (3000, 13, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that you have a free trial but who expects cash back on a free trial? Not meMy Lifelock purchase information, such as giving credit card information, led me to believe it was still a purchase through Ebates linkI do not see the difference between giving credit card info for a hotel stay in which your credit card info is needed and they don't charge your card til after the stay with Ebates not awarding cash back til upto days after travel with my situation where my credit info was needed to be paid when service startsWhat is the difference? I thought the situations were the same
Final Business Response /* (4000, 15, 2014/11/13) */
***,
We have added this order to your account, but cannot do so for any future order which is not placed according to the terms of our service
Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees toWhen a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with you
Please let us know if we can assist you with anything further
Final Consumer Response /* (2000, 17, 2014/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe Ebates has now fulfilled the terms I think were correct
Initial Business Response /* (1000, 5, 2014/06/23) */
Hello,
Thank you for your patience while we looked into this matterI apologize, it looks like the order was credited on the 11th, but incorrectlyToday, I have updated your account to reflect this purchase correctlyYou will be
able to view this rebate information in your account on Ebates Canada within the next hoursPlease let me know if you need any further assistance
Initial Consumer Rebuttal /* (2000, 7, 2014/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding to my issue
It's a genuine organization which has dedicated team of customer serviceI was initially skeptical but I receive cash back in my PayPal and their customer service is awesome
Initial Business Response /* (1000, 5, 2014/04/29) */
Dear ***,
Thank you for writingI apologize for any confusionThe $cash back reward for Priceline Air is per order and not per ticketAs a courtesy I have added the additional $you have requested as an adjustment in your
accountPlease note any future orders will be rewarded at a rate of $per order and cannot be adjustedPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (2000, 8, 2014/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: *** ***,Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@ebates.com
Dear Revdex.com,
This member recently created a minimum of accounts in an effort to abuse our refer-a-friend program, and
reap sibonuses
This member is now banned from the Ebates program
Please call me for more information if needed
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thoroughly read Ebates refer-a-friend program's policy, and in no instance did I violate Ebates refer-a-friend program's policy
Ebates is a shop through portal where Ebates receives a substantial kickback from referring businesses to the consumerIn turn, Ebates pays a set agreed upon portion of the kickback with it's members when the member makes purchases at advertised businesses through the Ebates portal
For Ebates to say that I created a minimum of accounts in an effort to abuse Ebate's refer-a-friend program, and reap sibonuses, is not only a legally dangerous assumption, which has no provable merit, but puts Ebates in a place to receive funds from the businesses, without paying the member the set agreed upon monetary payment for member services rendered
Ebates has the right to refuse serviceOn the same token, neither I nor my friend referrals are planning to do business with Ebates again
This however, does not negate the already rendered member services, and the Ebates pre-agreed upon payment due to me, as the member, and to the friend referrals
Ebates owes me $for services already rendered, and owes the friend referrals their respective pre-agreed upon payments
Once again, Mr***, for legal purposes, all correspondence must be in written formTelephone contact is not an option, and I will not bypass the Revdex.com's dispute resolution system as you are suggesting
Final Business Response /* (4000, 9, 2015/07/17) */
Thank you for your reply
I'm offing my time on the phone for the Revdex.com if they would like to contact me regarding this matter
If there there is a legal matter, that would be addressed by our legal team
Final Consumer Response /* (4200, 11, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, Ebates is trying to circumvent the Revdex.com's mediation process by making the information available to only one party and hiding from the public who may use this information for future decisions regarding Ebates
If Ebates truly believes that I broke their policy, as they are alleging, they only need to provide proofThere is no need to hide from the public
Also, if Ebates had a "legal team", we would not be discussing this issue, since the said "legal team" would know the position Ebates is placing itself in by alleging a member has broken its policy, and taking action without due proof, after the fact the member rendered services to Ebates, and Ebates benefited from the services
I am updating the desired resolution, since I believe the covenant of good faith and fair dealing has been breached and is beyond repair, and therefore, I no longer desire to do business with Ebates
Desired Resolution:
Ebates to pay me the $owed for rendered services
Ebates to fulfill their obligation to the friend referrals their respective pre-agreed upon payments/bonuses
All I am going to say that EBATES IS A SCAM!!!!!!!!!!!!! SO BEWARE THEY DO NOT PAY YOU ON TIME!!!!!! THEY ALSO WONT PAY YOU FOR YOUR TELL-A-FRIEND REWARD!!!!! I CAN'T STRESS THIS ENOUGH THEY ARE JUST GOOD FOR MAKING *** ** BUT THEY ARE VERY MUCH SAME AS THE OTHERS AND WORSE!!!!!!!! I RATHER BUY AT STORE I COULD CARE LESS WITH THOSE *** CASHBACKS THAT THEY WILL NEVER *** PAY!
Initial Business Response /* (1000, 5, 2015/03/09) */
***,
We would be happy to assist you but show no record of any emails being sent regarding any issuesCan you please let us know what email you use and how you attempted to contact us? Also, could you let us know the specifics for
the order/s you are referring to? Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The particular referenced case is Where's my Cash Back? #XXXXXXX
Final Business Response /* (4000, 9, 2015/03/11) */
***,
Thank you for providing that infoI have credited the remaining order amount which adds $in cash back to your accountPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 11, 2015/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/08) */
We are sorry for any misunderstandingThe rules for Cash Back on gift card purchases is clearly published on the Ebates.ca website
We are very sorry this happened and we have added a $bonus to this member account as compensation
for the trouble the she experienced
Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseI appreciate the effort to rectify this situation
Thank you!
***