Initial Business Response /* (1000, 5, 2015/02/09) */
[redacted],
Per our investigation into the order you submitted to us we were informed that your order was ineligible for Cash Back due to your use of a search engine during your shopping trip to visit other sites which broke the Ebates...
link.
Per our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase.
We will credit this order as a one time courtesy, but cannot do so for future orders which are denied for this reason.
You will see this reflected in your account within 72 hours.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept the company's offer to credit my rebate to my account, the defense provided is inaccurate for I was redirected to the retail's store main website via Ebates' website through use of its "token". The purchase was made from the retail store's website and no third party was directly involved and no navigation from the store's website was performed. The retail store confirmed this was a direct sale with its company. Thus Ebates' mitigating factors are questionable. In any event, a credit will resolve this issue.
Initial Business Response /* (1000, 5, 2014/11/03) */
Dear [redacted],
We have reached out to Blue Nile for more information regarding this matter and they have provided us a breakdown of your click history which shows that you visited Ebates then clicked to Blue Nile and then once you...
placed items in your cart you visited two coupon sites, coupon-codes.com and retailmenot.com. I have attached the click history file to this case.
As stated in our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase.
We too would loved to have earned credit for this order but have not due to your search for coupon codes and as such have no ability to provide cash back for this order. We apologize for any inconvenience this may cause.
Initial Consumer Rebuttal /* (4200, 12, 2014/11/30) */
Unfortunately, I missed the deadline. At this point, I would just like to point out that it was not solved to my satisfaction (they simply said no). It appears to me as a victory for the ingenious layer: somewhere in their long terms and conditions, they are able not to pay my reward.
Additionally, the fact that they collected and kept my browser records is concerning.
Thank you for your time.
Initial Business Response /* (1000, 5, 2014/11/18) */
Dear [redacted],
I am sorry to hear your orders have not been posting automatically as they should. I do not see any record of you having contacted our customer service team for assistance with this. If you have an order which should have...
posted we ask that you fill our our Where's my Cash Back form. Here is the link for that form.
http://www.ebates.com/help/customer_care/wheresmycashback.htm
Your orders should post automatically, but there are a few things that can keep them from being reported to us. If you use any security or ad blocking software you will need to ensure that they are not blocking the Ebates tracking tickets which are what we used to track your orders. Additionally, make sure you do not visit any other sites during your shopping trip or use coupons and discounts not found on Ebates. Doing so may give the credit for your order to another source.
If you have specific orders you would like us to look into, please send me an email at [redacted]@ebates with the order confirmations for each order and I will gladly take a look. Each confirmation must show the order number, order date and complete price breakdown. Thanks!
Initial Business Response /* (1000, 8, 2014/10/31) */
Dear [redacted],
It appears that you were in contact with our Agent [redacted] recently and that he was able to get this payment reprocessed. If you need further assistance please let me know.
Initial Business Response /* (1000, 5, 2015/04/10) */
Hello,
In looking at your account it appears this matter was handled by a Customer Service agent on 4/9. The gift card we added will be sent out within 4 weeks. Only one gift card will be sent as you are only allowed one account and as...
Initial Business Response /* (1000, 5, 2015/05/21) */
Hello [redacted],
In looking at your account and records it does appear the Bookit.com order was credited correctly. The reported subtotal was 2451.65 and you earned the 2.5% offered for Bookit.com which came to $61.29. The amount you pay...
for taxes and fees is not eligible for Cash Back.
We do show your tracking for Expedia and expect the Cash Back will post as it should 30-40 days after your travel is completed.
Please let us know if we can assist you with anything further.
Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this...
case Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.
Initial Business Response /* (1000, 5, 2014/04/28) */
Dear [redacted],
Thank you for writing. Today I have credited this order to your account, though we do not show any tracking information showing that Ebates was utilized for this purchase. Please note that without tracking we are unable...
to get credit from the merchant and this leaves us with no credit to then pass on to you. Unfortunately, we will not be able to credit any future orders where there is no tracking. We apologize for any inconvenience caused. You should see the order reflected in your account within 24 hours. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you
The ebates's referral program is FRAUD.
In the rule, they never disallow family referral, but when I referral my family member, they TERMINATION all of account (include family and friends) WITHOUT any notice. And I lost all of my eligible rebate money after that.
After contact customer services, they insult us, they said it is "high level fraud".
If disallow family referral, please notice us to remove these account and don't steal our eligible incoming.
Initial Business Response /* (1000, 5, 2014/02/27) */
Dear Ebates Member and Revdex.com,
I have seen to it that this payment was issue via Paypal today.
We are very sorry for the unexpected delay.
Sincerely,
Ebates.ca
Final Consumer Response /* (2000, 7, 2014/02/28) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
My Paypal account was promptly credited, however, no explanation was provided as to why the pending payment was automatically rolled over. Thank you.
Ebates is a scam !!! Using ebates is waste of your time ! According to their policy, every customer can get 25$ after referring a friend to ebates and the friend can get 10$ welcome bonus as a new customer. So I referred my roommate [redacted] to the ebates, and then she bought some stuff such as diapers from Target through ebates. But They did not give me and my friend the bonus. After I contacted with their customer service, My friend and I got our bonus in our account. However, they removed the bonus from our account later!!! So, I contacted with them again but did not get any information or notice from them!!! I am so pissed. I just remind everyone who is seeing this comment that do not waste your time on this business. Ebates is a big big scam !!!
I have now sent 3 emails about the refer a friend issue. I have referred 2 people & they have made the $25- purchase & it shows my account is $0- & I have not gotten any reply back as to why my account is $0- in the first place because I have made purchases & now everything is gone & where is my refer a friend bonus for the two people on top of that?? I know one of my friends have sent a message also asking about her gift card and she has gotten no reply also.
Initial Business Response /* (1000, 5, 2014/07/02) */
Hello [redacted],
I did contact you on 6/16/2014 with the following:
Dear [redacted],
Thank you for taking the time to write to us. Due to the abuse of our referral and signup bonus programs our risk department has deactivated your...
accounts. We do not discuss these policies via email. If you wish to dispute this, please let me know your phone number and a good time to reach you, or you may call me directly at: XXX-XXX-XXXX Mon - Fri 10 AM - 6 PM (PST).
Sincerely,
[redacted]
Customer Operations Analyst
Ebates
Please note there are over 30 accounts in the system abusing our referral and signup bonus programs which has lead to the deactivation of your duplicate accounts. This is clearly stated in our terms of use. Please contact me at the number above and we can discuss a resolution.
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards." *
*This is an excerpt of the "Program Limitations, Qualifications & Disclaimers" section of our Terms and Conditions. You can read the full Terms & Conditions here: http://www.ebates.com/help/terms_and_conditions.htm
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand why they say that I have 30 accounts. I really do not have 30 accounts that would be insane. They did not tell me my account was deactivated until last month. I receive emails daily with offers and promotions which I clicked several times and a message telling me that I would receive 8 or 10 percent . Guess this was not true. Just one question if my account was deactivated why the links to get the rebates is still working? I just wanted my cash back.
Final Business Response /* (4000, 9, 2014/07/07) */
This member is welcome to call me to discuss the multiple accounts. My number is XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to receive the rebate check.
Hello,We would be happy to look into this for you, but as we requested when you contacted us previously, we need to see your order confirmations so we can look into this further.For these missing orders, please send along the order confirmation pages (that include an order number,...
products purchased, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. They can be sent to me directly at [email protected]. Thank you!
I used the Ebate site which had a promo banner to click through to Dell.com where I purchased a computer. The purchase was for $649.99 and I was to get 6% cash back through Ebates. When I checked Ebates later in the day my shopping trip was gone. I have no problem with the smaller purchases showing up. I have been reading that numerous other people have also experienced the same problem with their larger purchases When I contacted customer support they said I must have made a mistake. They also said I had to click through Ebate's site a second time before I finished the purchase which is not true. I want the cash back I am entitled square and fair. I could have used a competitors site if I would have suspected their would be a problem with a larger purchase..
I enjoyed using Ebates for the first 3 months, now its time for my
'big fat check'. my account stated I would get $76.19 returned to me... I received an email from them that said, "YOU JUST GOT PAID. YOUR $51.19 IS ON THE WAY". if you do your math you will see its exactly $25 less than what I earned so I emailed customer service. a week later I received an email that said, "I am transferring your request to an agent in the appropriate department who will be better able to assist you in resolving this issue. They will contact you as soon as they have more information regarding your case. Your patience is greatly appreciated." They merely kept my $25. I still haven't received a response nor my check and from the reviews I have read here, I wont... when I get online to access my shopping trips they have been wiped clean... I agree with the other responses, they are thieves and I will not be using their services anymore unless this issue is resolved. if for whatever reason they fix their thieving mistake, I will update/leave a new review. as of right now they are a 0 in my book.
Ebates is a scam. Waste of time. I bought 75 in Samsung tv at dell[redacted] 11/25/16 for the price of 2,499.99 and receive it 12/01/16. The cash back on ebates was 12% at that day. After bunch of emails to ebates customer service, where I show all the proof regarding purchase shows same answer all the time, we will contact dell regarding that. When ebates should pay you big amount, forget it, they wouldn't do that.
I took advantage of Ebates' Tell a Friend promo for $75 and Ebates did not send my Big Fat Check on May 15th. When I emailed CS they didn't respond, I emailed them again and STILL no response to my inquiry.... and now my Ebates account is locked! I have already returned everything I purchased, asked my 9 friends who purchased from my link to return their purchases, and we've ALL sent emails to the CEO's of the company's we purchased from letting them no that Ebates does not share the commission nor follows through on their promos, and this is why we are returning the merchandise. Additionally we've exposed this fraud on ALL of our social media accounts. Today alone I received 365 Retweets, and my FB Page has an on-going thread. I posted a screen shot to my Pinterest account and have a small video on SnapChat cautioning ALL my friends and their friends to NOT USE EBATES.
Be Warned too!
I have been a customer with Ebates since 2007. I have always received prompt customer service and excellent communication feedback if there were any problems with my usuage of the site.
I highly recommended it to friends and family with positive feedback as well.
When there are complaints as I have read on the Revdex.com review site I take them into consideration immediately.
Since we are all human and no one is perfect we should realize that mistakes or errors will occur sometime and just go with the flow and fix the bumps in the road so that the path can be smooth.
thank you for your quality service.
[redacted]
Initial Business Response /* (1000, 5, 2014/12/08) */
We honored this member request on December 6th. Thank you.
Initial Business Response /* (1000, 5, 2015/02/09) */
[redacted],
Per our investigation into the order you submitted to us we were informed that your order was ineligible for Cash Back due to your use of a search engine during your shopping trip to visit other sites which broke the Ebates...
link.
Per our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase.
We will credit this order as a one time courtesy, but cannot do so for future orders which are denied for this reason.
You will see this reflected in your account within 72 hours.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept the company's offer to credit my rebate to my account, the defense provided is inaccurate for I was redirected to the retail's store main website via Ebates' website through use of its "token". The purchase was made from the retail store's website and no third party was directly involved and no navigation from the store's website was performed. The retail store confirmed this was a direct sale with its company. Thus Ebates' mitigating factors are questionable. In any event, a credit will resolve this issue.
Initial Business Response /* (1000, 5, 2014/11/03) */
Dear [redacted],
We have reached out to Blue Nile for more information regarding this matter and they have provided us a breakdown of your click history which shows that you visited Ebates then clicked to Blue Nile and then once you...
placed items in your cart you visited two coupon sites, coupon-codes.com and retailmenot.com. I have attached the click history file to this case.
As stated in our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase.
We too would loved to have earned credit for this order but have not due to your search for coupon codes and as such have no ability to provide cash back for this order. We apologize for any inconvenience this may cause.
Initial Consumer Rebuttal /* (4200, 12, 2014/11/30) */
Unfortunately, I missed the deadline. At this point, I would just like to point out that it was not solved to my satisfaction (they simply said no). It appears to me as a victory for the ingenious layer: somewhere in their long terms and conditions, they are able not to pay my reward.
Additionally, the fact that they collected and kept my browser records is concerning.
Thank you for your time.
Initial Business Response /* (1000, 5, 2014/11/18) */
Dear [redacted],
I am sorry to hear your orders have not been posting automatically as they should. I do not see any record of you having contacted our customer service team for assistance with this. If you have an order which should have...
posted we ask that you fill our our Where's my Cash Back form. Here is the link for that form.
http://www.ebates.com/help/customer_care/wheresmycashback.htm
Your orders should post automatically, but there are a few things that can keep them from being reported to us. If you use any security or ad blocking software you will need to ensure that they are not blocking the Ebates tracking tickets which are what we used to track your orders. Additionally, make sure you do not visit any other sites during your shopping trip or use coupons and discounts not found on Ebates. Doing so may give the credit for your order to another source.
If you have specific orders you would like us to look into, please send me an email at [redacted]@ebates with the order confirmations for each order and I will gladly take a look. Each confirmation must show the order number, order date and complete price breakdown. Thanks!
Initial Business Response /* (1000, 8, 2014/10/31) */
Dear [redacted],
It appears that you were in contact with our Agent [redacted] recently and that he was able to get this payment reprocessed. If you need further assistance please let me know.
Initial Business Response /* (1000, 5, 2015/04/10) */
Hello,
In looking at your account it appears this matter was handled by a Customer Service agent on 4/9. The gift card we added will be sent out within 4 weeks. Only one gift card will be sent as you are only allowed one account and as...
such only one gift card. Thank you!
Initial Business Response /* (1000, 5, 2015/05/21) */
Hello [redacted],
In looking at your account and records it does appear the Bookit.com order was credited correctly. The reported subtotal was 2451.65 and you earned the 2.5% offered for Bookit.com which came to $61.29. The amount you pay...
for taxes and fees is not eligible for Cash Back.
We do show your tracking for Expedia and expect the Cash Back will post as it should 30-40 days after your travel is completed.
Please let us know if we can assist you with anything further.
Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this...
case Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.
Initial Business Response /* (1000, 5, 2014/04/28) */
Dear [redacted],
Thank you for writing. Today I have credited this order to your account, though we do not show any tracking information showing that Ebates was utilized for this purchase. Please note that without tracking we are unable...
to get credit from the merchant and this leaves us with no credit to then pass on to you. Unfortunately, we will not be able to credit any future orders where there is no tracking. We apologize for any inconvenience caused. You should see the order reflected in your account within 24 hours. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you
The ebates's referral program is FRAUD.
In the rule, they never disallow family referral, but when I referral my family member, they TERMINATION all of account (include family and friends) WITHOUT any notice. And I lost all of my eligible rebate money after that.
After contact customer services, they insult us, they said it is "high level fraud".
If disallow family referral, please notice us to remove these account and don't steal our eligible incoming.
Initial Business Response /* (1000, 5, 2014/02/27) */
Dear Ebates Member and Revdex.com,
I have seen to it that this payment was issue via Paypal today.
We are very sorry for the unexpected delay.
Sincerely,
Ebates.ca
Final Consumer Response /* (2000, 7, 2014/02/28) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
My Paypal account was promptly credited, however, no explanation was provided as to why the pending payment was automatically rolled over. Thank you.
Ebates is a scam !!! Using ebates is waste of your time ! According to their policy, every customer can get 25$ after referring a friend to ebates and the friend can get 10$ welcome bonus as a new customer. So I referred my roommate [redacted] to the ebates, and then she bought some stuff such as diapers from Target through ebates. But They did not give me and my friend the bonus. After I contacted with their customer service, My friend and I got our bonus in our account. However, they removed the bonus from our account later!!! So, I contacted with them again but did not get any information or notice from them!!! I am so pissed. I just remind everyone who is seeing this comment that do not waste your time on this business. Ebates is a big big scam !!!
I have now sent 3 emails about the refer a friend issue. I have referred 2 people & they have made the $25- purchase & it shows my account is $0- & I have not gotten any reply back as to why my account is $0- in the first place because I have made purchases & now everything is gone & where is my refer a friend bonus for the two people on top of that?? I know one of my friends have sent a message also asking about her gift card and she has gotten no reply also.
Initial Business Response /* (1000, 5, 2014/07/02) */
Hello [redacted],
I did contact you on 6/16/2014 with the following:
Dear [redacted],
Thank you for taking the time to write to us. Due to the abuse of our referral and signup bonus programs our risk department has deactivated your...
accounts. We do not discuss these policies via email. If you wish to dispute this, please let me know your phone number and a good time to reach you, or you may call me directly at: XXX-XXX-XXXX Mon - Fri 10 AM - 6 PM (PST).
Sincerely,
[redacted]
Customer Operations Analyst
Ebates
Please note there are over 30 accounts in the system abusing our referral and signup bonus programs which has lead to the deactivation of your duplicate accounts. This is clearly stated in our terms of use. Please contact me at the number above and we can discuss a resolution.
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards." *
*This is an excerpt of the "Program Limitations, Qualifications & Disclaimers" section of our Terms and Conditions. You can read the full Terms & Conditions here: http://www.ebates.com/help/terms_and_conditions.htm
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand why they say that I have 30 accounts. I really do not have 30 accounts that would be insane. They did not tell me my account was deactivated until last month. I receive emails daily with offers and promotions which I clicked several times and a message telling me that I would receive 8 or 10 percent . Guess this was not true. Just one question if my account was deactivated why the links to get the rebates is still working? I just wanted my cash back.
Final Business Response /* (4000, 9, 2014/07/07) */
This member is welcome to call me to discuss the multiple accounts. My number is XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to receive the rebate check.
Hello,We would be happy to look into this for you, but as we requested when you contacted us previously, we need to see your order confirmations so we can look into this further.For these missing orders, please send along the order confirmation pages (that include an order number,...
products purchased, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. They can be sent to me directly at [email protected]. Thank you!
I used the Ebate site which had a promo banner to click through to Dell.com where I purchased a computer. The purchase was for $649.99 and I was to get 6% cash back through Ebates. When I checked Ebates later in the day my shopping trip was gone. I have no problem with the smaller purchases showing up. I have been reading that numerous other people have also experienced the same problem with their larger purchases When I contacted customer support they said I must have made a mistake. They also said I had to click through Ebate's site a second time before I finished the purchase which is not true. I want the cash back I am entitled square and fair. I could have used a competitors site if I would have suspected their would be a problem with a larger purchase..
I enjoyed using Ebates for the first 3 months, now its time for my
'big fat check'. my account stated I would get $76.19 returned to me... I received an email from them that said, "YOU JUST GOT PAID. YOUR $51.19 IS ON THE WAY". if you do your math you will see its exactly $25 less than what I earned so I emailed customer service. a week later I received an email that said, "I am transferring your request to an agent in the appropriate department who will be better able to assist you in resolving this issue. They will contact you as soon as they have more information regarding your case. Your patience is greatly appreciated." They merely kept my $25. I still haven't received a response nor my check and from the reviews I have read here, I wont... when I get online to access my shopping trips they have been wiped clean... I agree with the other responses, they are thieves and I will not be using their services anymore unless this issue is resolved. if for whatever reason they fix their thieving mistake, I will update/leave a new review. as of right now they are a 0 in my book.
Ebates is a scam. Waste of time. I bought 75 in Samsung tv at dell[redacted] 11/25/16 for the price of 2,499.99 and receive it 12/01/16. The cash back on ebates was 12% at that day. After bunch of emails to ebates customer service, where I show all the proof regarding purchase shows same answer all the time, we will contact dell regarding that. When ebates should pay you big amount, forget it, they wouldn't do that.
I took advantage of Ebates' Tell a Friend promo for $75 and Ebates did not send my Big Fat Check on May 15th. When I emailed CS they didn't respond, I emailed them again and STILL no response to my inquiry.... and now my Ebates account is locked! I have already returned everything I purchased, asked my 9 friends who purchased from my link to return their purchases, and we've ALL sent emails to the CEO's of the company's we purchased from letting them no that Ebates does not share the commission nor follows through on their promos, and this is why we are returning the merchandise. Additionally we've exposed this fraud on ALL of our social media accounts. Today alone I received 365 Retweets, and my FB Page has an on-going thread. I posted a screen shot to my Pinterest account and have a small video on SnapChat cautioning ALL my friends and their friends to NOT USE EBATES.
Be Warned too!
I have been a customer with Ebates since 2007. I have always received prompt customer service and excellent communication feedback if there were any problems with my usuage of the site.
I highly recommended it to friends and family with positive feedback as well.
When there are complaints as I have read on the Revdex.com review site I take them into consideration immediately.
Since we are all human and no one is perfect we should realize that mistakes or errors will occur sometime and just go with the flow and fix the bumps in the road so that the path can be smooth.
thank you for your quality service.
[redacted]