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Educational Credit Management Corporation

111 Washington Ave S Ste 1400, Minneapolis, Minnesota, United States, 55401-2108

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Educational Credit Management Corporation Reviews (%countItem)

ECMC has filed tax lien on me and has not even attempted to contact me in the past year. I have maybe seem two attempts over three years. That even includes while I was homeless. I would have tried to work something, but no contact from them, they went straight to tanking my tax return.

Educational Credit Management Corporation Response • Mar 06, 2018

Please see attached response from Educational Credit Management Corporation (ECMC).

Customer Response • Mar 09, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

ECMC has filed tax lien on me and has not even attempted to contact me in the past year. I have maybe seem two attempts over three years. That even includes while I was homeless. I would have tried to work something, but no contact from them, they went straight to tanking my tax return.

Educational Credit Management Corporation Response • Mar 06, 2018

Please see attached response from Educational Credit Management Corporation (ECMC).

Customer Response • Mar 09, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

I have TWO federal student loans, previously held by Navient (the servicer). ECMC was the Guarantor on my loans. I filed for a discharge at the end of last year. My loans have NEVER been in any sort of defaulted/late pay. My loans at the time I filed the discharge, were in a deferment that was scheduled to end in June (i believe) I filed ahead of time and extended that deferment to Feb 2018. Fast forward to March/April 2017, the first communication EVER received from ECMC was a notice of default. So I immediately contacted Navient, they could not explain the reason. So I contacted the federal Ombudsman office. When the Ombudsman office responded, I found out that ECMC allegedly sent out documents for me to sign and return within 30 days (which I NEVER received). The ombudsman was able to send me those documents, when I received them I immediately filled them out and returned them. That did not fix the issue and my loans were still put into default based on the allegation of the first set of documents that were mailed out and not returned. I asked for proof of mailing, and they could not provide this. They are still refusing to correct the status of my loans. My discharge was denied, and according to the documents the ombudsman had sent out to me, if I filled out the forms, my loans would be sent back to the original servicer and back into the status they were in prior to the discharge request. I have filed complaints with the CFPB, al 3 credit bureaus and these loans are still not being reported correctly, which is a violation of the FCRA laws. I have a full paper trail showing the status of my loans prior to and at the time I filed the discharge request.

Educational Credit Management Corporation Response • Jan 10, 2018

This is in response to your complaint filed with the Revdex.com (Revdex.com) on January 2, 2018, concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Our research reflects you previously filed similar complaints with the Consumer Financial Protection Bureau (CFPB) on June 8, 2017, case #*** and August 19, 2017, case #***, which were responded to timely. Your Revdex.com complaint appears to raise the same concerns. Please refer to ECMC’s responses regarding your loan history, ECMC’s credit bureau reporting guidelines, the Ability to Benefit (ATB) testing requirements, the ATB application review process and why your loans went into default. Copies of these responses and enclosures are included with this response.

There are options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at .

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org.

Customer Response • Jan 10, 2018

I am rejecting this response because:
I still have not seen proof of mailing with tracking showing it was received to my address on file (that would satisfy a court judge example being a certified mail receipt) on this "claimed" letter that is SUPPOSEDLY SO IMPORTANT that I had to fill out and return within 30 days or my loans would go into default. The first communication I EVER received about my loans was a notice of default in March. Had I received the claimed letter in a timely manner it would have prevented this entire dispute. I had to get in contact with the Federal OMBUDSMAN group JUST to get it sent to me in April, which is when I filled out and returned immediately (which is supposedly "too late")If I do not see a proof of mailing that I can take to USPS to investigate and determine what happened to the initial letter that was supposedly sent in February, I intend to file a lawsuit within the next 30 days in my local small claims court against ECMC for damages under the California credit reporting laws for reporting incorrect information on my credit file under my name. I have kept a log of all my communications.

Educational Credit Management Corporation Response • Jan 17, 2018

On January 2, 2018, Educational Credit Management Corporation (ECMC) received your Revdex.com complaint and responded timely on January 10, 2018. ECMC received your rejection of this response that same day, and is responding to your additional request.
You are requesting proof of mailing with tracking and a certified mail receipt. The correspondence we believe you are referencing in your rejection was addressed to the current street address you provided on your False Certification – Ability to Benefit application. Our standard process is to send letters via first class mail, which does not include confirmation of delivery. Please note, we did not receive return mail or other notification that the letter was undeliverable, nor did we receive a change of address notification.

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org

I have TWO federal student loans, previously held by Navient (the servicer). ECMC was the Guarantor on my loans. I filed for a discharge at the end of last year. My loans have NEVER been in any sort of defaulted/late pay. My loans at the time I filed the discharge, were in a deferment that was scheduled to end in June (i believe) I filed ahead of time and extended that deferment to Feb 2018. Fast forward to March/April 2017, the first communication EVER received from ECMC was a notice of default. So I immediately contacted Navient, they could not explain the reason. So I contacted the federal Ombudsman office. When the Ombudsman office responded, I found out that ECMC allegedly sent out documents for me to sign and return within 30 days (which I NEVER received). The ombudsman was able to send me those documents, when I received them I immediately filled them out and returned them. That did not fix the issue and my loans were still put into default based on the allegation of the first set of documents that were mailed out and not returned. I asked for proof of mailing, and they could not provide this. They are still refusing to correct the status of my loans. My discharge was denied, and according to the documents the ombudsman had sent out to me, if I filled out the forms, my loans would be sent back to the original servicer and back into the status they were in prior to the discharge request. I have filed complaints with the CFPB, al 3 credit bureaus and these loans are still not being reported correctly, which is a violation of the FCRA laws. I have a full paper trail showing the status of my loans prior to and at the time I filed the discharge request.

Educational Credit Management Corporation Response • Jan 10, 2018

This is in response to your complaint filed with the Revdex.com (Revdex.com) on January 2, 2018, concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Our research reflects you previously filed similar complaints with the Consumer Financial Protection Bureau (CFPB) on June 8, 2017, case #*** and August 19, 2017, case #***, which were responded to timely. Your Revdex.com complaint appears to raise the same concerns. Please refer to ECMC’s responses regarding your loan history, ECMC’s credit bureau reporting guidelines, the Ability to Benefit (ATB) testing requirements, the ATB application review process and why your loans went into default. Copies of these responses and enclosures are included with this response.

There are options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at .

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org.

Customer Response • Jan 10, 2018

I am rejecting this response because:
I still have not seen proof of mailing with tracking showing it was received to my address on file (that would satisfy a court judge example being a certified mail receipt) on this "claimed" letter that is SUPPOSEDLY SO IMPORTANT that I had to fill out and return within 30 days or my loans would go into default. The first communication I EVER received about my loans was a notice of default in March. Had I received the claimed letter in a timely manner it would have prevented this entire dispute. I had to get in contact with the Federal OMBUDSMAN group JUST to get it sent to me in April, which is when I filled out and returned immediately (which is supposedly "too late")If I do not see a proof of mailing that I can take to USPS to investigate and determine what happened to the initial letter that was supposedly sent in February, I intend to file a lawsuit within the next 30 days in my local small claims court against ECMC for damages under the California credit reporting laws for reporting incorrect information on my credit file under my name. I have kept a log of all my communications.

Educational Credit Management Corporation Response • Jan 17, 2018

On January 2, 2018, Educational Credit Management Corporation (ECMC) received your Revdex.com complaint and responded timely on January 10, 2018. ECMC received your rejection of this response that same day, and is responding to your additional request.
You are requesting proof of mailing with tracking and a certified mail receipt. The correspondence we believe you are referencing in your rejection was addressed to the current street address you provided on your False Certification – Ability to Benefit application. Our standard process is to send letters via first class mail, which does not include confirmation of delivery. Please note, we did not receive return mail or other notification that the letter was undeliverable, nor did we receive a change of address notification.

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org

I have TWO federal student loans, previously held by Navient (the servicer). ECMC was the Guarantor on my loans. I filed for a discharge at the end of last year. My loans have NEVER been in any sort of defaulted/late pay. My loans at the time I filed the discharge, were in a deferment that was scheduled to end in June (i believe) I filed ahead of time and extended that deferment to Feb 2018. Fast forward to March/April 2017, the first communication EVER received from ECMC was a notice of default. So I immediately contacted Navient, they could not explain the reason. So I contacted the federal Ombudsman office. When the Ombudsman office responded, I found out that ECMC allegedly sent out documents for me to sign and return within 30 days (which I NEVER received). The ombudsman was able to send me those documents, when I received them I immediately filled them out and returned them. That did not fix the issue and my loans were still put into default based on the allegation of the first set of documents that were mailed out and not returned. I asked for proof of mailing, and they could not provide this. They are still refusing to correct the status of my loans. My discharge was denied, and according to the documents the ombudsman had sent out to me, if I filled out the forms, my loans would be sent back to the original servicer and back into the status they were in prior to the discharge request. I have filed complaints with the CFPB, al 3 credit bureaus and these loans are still not being reported correctly, which is a violation of the FCRA laws. I have a full paper trail showing the status of my loans prior to and at the time I filed the discharge request.

Educational Credit Management Corporation Response • Jan 10, 2018

This is in response to your complaint filed with the Revdex.com (Revdex.com) on January 2, 2018, concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Our research reflects you previously filed similar complaints with the Consumer Financial Protection Bureau (CFPB) on June 8, 2017, case #*** and August 19, 2017, case #***, which were responded to timely. Your Revdex.com complaint appears to raise the same concerns. Please refer to ECMC’s responses regarding your loan history, ECMC’s credit bureau reporting guidelines, the Ability to Benefit (ATB) testing requirements, the ATB application review process and why your loans went into default. Copies of these responses and enclosures are included with this response.

There are options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at .

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org.

Customer Response • Jan 10, 2018

I am rejecting this response because:
I still have not seen proof of mailing with tracking showing it was received to my address on file (that would satisfy a court judge example being a certified mail receipt) on this "claimed" letter that is SUPPOSEDLY SO IMPORTANT that I had to fill out and return within 30 days or my loans would go into default. The first communication I EVER received about my loans was a notice of default in March. Had I received the claimed letter in a timely manner it would have prevented this entire dispute. I had to get in contact with the Federal OMBUDSMAN group JUST to get it sent to me in April, which is when I filled out and returned immediately (which is supposedly "too late")If I do not see a proof of mailing that I can take to USPS to investigate and determine what happened to the initial letter that was supposedly sent in February, I intend to file a lawsuit within the next 30 days in my local small claims court against ECMC for damages under the California credit reporting laws for reporting incorrect information on my credit file under my name. I have kept a log of all my communications.

Educational Credit Management Corporation Response • Jan 17, 2018

On January 2, 2018, Educational Credit Management Corporation (ECMC) received your Revdex.com complaint and responded timely on January 10, 2018. ECMC received your rejection of this response that same day, and is responding to your additional request.
You are requesting proof of mailing with tracking and a certified mail receipt. The correspondence we believe you are referencing in your rejection was addressed to the current street address you provided on your False Certification – Ability to Benefit application. Our standard process is to send letters via first class mail, which does not include confirmation of delivery. Please note, we did not receive return mail or other notification that the letter was undeliverable, nor did we receive a change of address notification.

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org

I have TWO federal student loans, previously held by Navient (the servicer). ECMC was the Guarantor on my loans. I filed for a discharge at the end of last year. My loans have NEVER been in any sort of defaulted/late pay. My loans at the time I filed the discharge, were in a deferment that was scheduled to end in June (i believe) I filed ahead of time and extended that deferment to Feb 2018. Fast forward to March/April 2017, the first communication EVER received from ECMC was a notice of default. So I immediately contacted Navient, they could not explain the reason. So I contacted the federal Ombudsman office. When the Ombudsman office responded, I found out that ECMC allegedly sent out documents for me to sign and return within 30 days (which I NEVER received). The ombudsman was able to send me those documents, when I received them I immediately filled them out and returned them. That did not fix the issue and my loans were still put into default based on the allegation of the first set of documents that were mailed out and not returned. I asked for proof of mailing, and they could not provide this. They are still refusing to correct the status of my loans. My discharge was denied, and according to the documents the ombudsman had sent out to me, if I filled out the forms, my loans would be sent back to the original servicer and back into the status they were in prior to the discharge request. I have filed complaints with the CFPB, al 3 credit bureaus and these loans are still not being reported correctly, which is a violation of the FCRA laws. I have a full paper trail showing the status of my loans prior to and at the time I filed the discharge request.

Educational Credit Management Corporation Response • Jan 10, 2018

This is in response to your complaint filed with the Revdex.com (Revdex.com) on January 2, 2018, concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Our research reflects you previously filed similar complaints with the Consumer Financial Protection Bureau (CFPB) on June 8, 2017, case #*** and August 19, 2017, case #***, which were responded to timely. Your Revdex.com complaint appears to raise the same concerns. Please refer to ECMC’s responses regarding your loan history, ECMC’s credit bureau reporting guidelines, the Ability to Benefit (ATB) testing requirements, the ATB application review process and why your loans went into default. Copies of these responses and enclosures are included with this response.

There are options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at .

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org.

Customer Response • Jan 10, 2018

I am rejecting this response because:
I still have not seen proof of mailing with tracking showing it was received to my address on file (that would satisfy a court judge example being a certified mail receipt) on this "claimed" letter that is SUPPOSEDLY SO IMPORTANT that I had to fill out and return within 30 days or my loans would go into default. The first communication I EVER received about my loans was a notice of default in March. Had I received the claimed letter in a timely manner it would have prevented this entire dispute. I had to get in contact with the Federal OMBUDSMAN group JUST to get it sent to me in April, which is when I filled out and returned immediately (which is supposedly "too late")If I do not see a proof of mailing that I can take to USPS to investigate and determine what happened to the initial letter that was supposedly sent in February, I intend to file a lawsuit within the next 30 days in my local small claims court against ECMC for damages under the California credit reporting laws for reporting incorrect information on my credit file under my name. I have kept a log of all my communications.

Educational Credit Management Corporation Response • Jan 17, 2018

On January 2, 2018, Educational Credit Management Corporation (ECMC) received your Revdex.com complaint and responded timely on January 10, 2018. ECMC received your rejection of this response that same day, and is responding to your additional request.
You are requesting proof of mailing with tracking and a certified mail receipt. The correspondence we believe you are referencing in your rejection was addressed to the current street address you provided on your False Certification – Ability to Benefit application. Our standard process is to send letters via first class mail, which does not include confirmation of delivery. Please note, we did not receive return mail or other notification that the letter was undeliverable, nor did we receive a change of address notification.

For questions concerning the information provided please contact Pam ***, ECMC Research Resolution Specialist Lead, at or p***@ecmc.org

On June 12, 2017 and again on October 23, 2017 Educational Credit Management Corp received my certified letters requesting validation of account they are attempting to collect on accounts *** They never responded. Under the Texas Finance Code the debt collection agency has thirty (30) calendar days to respond to a debt validation request. All debt collectors operating in the State of Texas must be able to verify, or "validate," any debt on which they are attempting to collect payment. Texas Finance Code Section 392.202 requires a debt collection agency or credit bureau to provide the alleged debtor with specific information concerning their debt including but not limited to: The name of the original creditor the original date of default or non-payment of the debt the date the debt was transferred from the original creditor to the third party debt collector The original balance The current balance Surety bond information respond or did not respond in time. If a debt collector has failed to respond to your debt validation request, then they have essentially admitted, per Texas Finance Code 392.202(b)(2), that the debt in question is inaccurate. As such, all collection efforts on the debt must cease and any derogatory listing should be permanently removed from any consumer credit reports. As of November 29, 2017 I still have not heard from them. Under state and federal law I could sue them and ask for thousands. However, I would like to make every effort to resolve this matter amicably without presenting this case in court before a jury in my community. If they delete the account and cease reporting to the bureaus I will consider this matter resolved.

Educational Credit Management Corporation Response

A copy of Educational Credit Management Corporation (ECMC) response is attached.

Customer Response

I am rejecting this response because:
First of all, I did not receive response to my request for validation within the specified 30 days per Texas Finance Code. There is no evidence to support ECMC's claim to have sent this information in time. Furthermore, any attempt at a validation at this point comes too little too late. I have already suffered substantial damages due to this debt collector's willful negligence. I am making every effort to resolve this matter without presenting this case before a courtroom jury. I am respectfully requesting ECMC delete the invalidated account from my credit reports immediately.

Educational Credit Management Corporation Response

Response to consumers rejection of initial response is attached.

On June 12, 2017 and again on October 23, 2017 Educational Credit Management Corp received my certified letters requesting validation of account they are attempting to collect on accounts *** They never responded. Under the Texas Finance Code the debt collection agency has thirty (30) calendar days to respond to a debt validation request. All debt collectors operating in the State of Texas must be able to verify, or "validate," any debt on which they are attempting to collect payment. Texas Finance Code Section 392.202 requires a debt collection agency or credit bureau to provide the alleged debtor with specific information concerning their debt including but not limited to: The name of the original creditor the original date of default or non-payment of the debt the date the debt was transferred from the original creditor to the third party debt collector The original balance The current balance Surety bond information respond or did not respond in time. If a debt collector has failed to respond to your debt validation request, then they have essentially admitted, per Texas Finance Code 392.202(b)(2), that the debt in question is inaccurate. As such, all collection efforts on the debt must cease and any derogatory listing should be permanently removed from any consumer credit reports. As of November 29, 2017 I still have not heard from them. Under state and federal law I could sue them and ask for thousands. However, I would like to make every effort to resolve this matter amicably without presenting this case in court before a jury in my community. If they delete the account and cease reporting to the bureaus I will consider this matter resolved.

Educational Credit Management Corporation Response

A copy of Educational Credit Management Corporation (ECMC) response is attached.

Customer Response

I am rejecting this response because:
First of all, I did not receive response to my request for validation within the specified 30 days per Texas Finance Code. There is no evidence to support ECMC's claim to have sent this information in time. Furthermore, any attempt at a validation at this point comes too little too late. I have already suffered substantial damages due to this debt collector's willful negligence. I am making every effort to resolve this matter without presenting this case before a courtroom jury. I am respectfully requesting ECMC delete the invalidated account from my credit reports immediately.

Educational Credit Management Corporation Response

Response to consumers rejection of initial response is attached.

On June 12, 2017 and again on October 23, 2017 Educational Credit Management Corp received my certified letters requesting validation of account they are attempting to collect on accounts *** They never responded. Under the Texas Finance Code the debt collection agency has thirty (30) calendar days to respond to a debt validation request. All debt collectors operating in the State of Texas must be able to verify, or "validate," any debt on which they are attempting to collect payment. Texas Finance Code Section 392.202 requires a debt collection agency or credit bureau to provide the alleged debtor with specific information concerning their debt including but not limited to: The name of the original creditor the original date of default or non-payment of the debt the date the debt was transferred from the original creditor to the third party debt collector The original balance The current balance Surety bond information respond or did not respond in time. If a debt collector has failed to respond to your debt validation request, then they have essentially admitted, per Texas Finance Code 392.202(b)(2), that the debt in question is inaccurate. As such, all collection efforts on the debt must cease and any derogatory listing should be permanently removed from any consumer credit reports. As of November 29, 2017 I still have not heard from them. Under state and federal law I could sue them and ask for thousands. However, I would like to make every effort to resolve this matter amicably without presenting this case in court before a jury in my community. If they delete the account and cease reporting to the bureaus I will consider this matter resolved.

Educational Credit Management Corporation Response

A copy of Educational Credit Management Corporation (ECMC) response is attached.

Customer Response

I am rejecting this response because:
First of all, I did not receive response to my request for validation within the specified 30 days per Texas Finance Code. There is no evidence to support ECMC's claim to have sent this information in time. Furthermore, any attempt at a validation at this point comes too little too late. I have already suffered substantial damages due to this debt collector's willful negligence. I am making every effort to resolve this matter without presenting this case before a courtroom jury. I am respectfully requesting ECMC delete the invalidated account from my credit reports immediately.

Educational Credit Management Corporation Response

Response to consumers rejection of initial response is attached.

On June 12, 2017 and again on October 23, 2017 Educational Credit Management Corp received my certified letters requesting validation of account they are attempting to collect on accounts *** They never responded. Under the Texas Finance Code the debt collection agency has thirty (30) calendar days to respond to a debt validation request. All debt collectors operating in the State of Texas must be able to verify, or "validate," any debt on which they are attempting to collect payment. Texas Finance Code Section 392.202 requires a debt collection agency or credit bureau to provide the alleged debtor with specific information concerning their debt including but not limited to: The name of the original creditor the original date of default or non-payment of the debt the date the debt was transferred from the original creditor to the third party debt collector The original balance The current balance Surety bond information respond or did not respond in time. If a debt collector has failed to respond to your debt validation request, then they have essentially admitted, per Texas Finance Code 392.202(b)(2), that the debt in question is inaccurate. As such, all collection efforts on the debt must cease and any derogatory listing should be permanently removed from any consumer credit reports. As of November 29, 2017 I still have not heard from them. Under state and federal law I could sue them and ask for thousands. However, I would like to make every effort to resolve this matter amicably without presenting this case in court before a jury in my community. If they delete the account and cease reporting to the bureaus I will consider this matter resolved.

Educational Credit Management Corporation Response

A copy of Educational Credit Management Corporation (ECMC) response is attached.

Customer Response

I am rejecting this response because:
First of all, I did not receive response to my request for validation within the specified 30 days per Texas Finance Code. There is no evidence to support ECMC's claim to have sent this information in time. Furthermore, any attempt at a validation at this point comes too little too late. I have already suffered substantial damages due to this debt collector's willful negligence. I am making every effort to resolve this matter without presenting this case before a courtroom jury. I am respectfully requesting ECMC delete the invalidated account from my credit reports immediately.

Educational Credit Management Corporation Response

Response to consumers rejection of initial response is attached.

I have went through Chapter 7 bankruptcy in shich my student load was included in. As per the judge it was to be included in what was declared and no payment to be made. well according to ecmc they claim that is wrong and it still owe because one of the only ways to possibly get it taken off is going to bankruptcy and declaring financial hardship. hmmmmmm??? don't people go through bankruptcy because they are having financial difficulty paying there bills. so according to them I have no choice but to pay because what bankruptcy court says means nothing. and on top of it I didn't even attend the whole class due to medical emergency and because the school didn't refund like they said and our closed that is my fault too. these people are total rip offs and scams. maybe they should take classes on what is financial hardship........

I have went through Chapter 7 bankruptcy in shich my student load was included in. As per the judge it was to be included in what was declared and no payment to be made. well according to ecmc they claim that is wrong and it still owe because one of the only ways to possibly get it taken off is going to bankruptcy and declaring financial hardship. hmmmmmm??? don't people go through bankruptcy because they are having financial difficulty paying there bills. so according to them I have no choice but to pay because what bankruptcy court says means nothing. and on top of it I didn't even attend the whole class due to medical emergency and because the school didn't refund like they said and our closed that is my fault too. these people are total rip offs and scams. maybe they should take classes on what is financial hardship........

I have went through Chapter 7 bankruptcy in shich my student load was included in. As per the judge it was to be included in what was declared and no payment to be made. well according to ecmc they claim that is wrong and it still owe because one of the only ways to possibly get it taken off is going to bankruptcy and declaring financial hardship. hmmmmmm??? don't people go through bankruptcy because they are having financial difficulty paying there bills. so according to them I have no choice but to pay because what bankruptcy court says means nothing. and on top of it I didn't even attend the whole class due to medical emergency and because the school didn't refund like they said and our closed that is my fault too. these people are total rip offs and scams. maybe they should take classes on what is financial hardship........

I have went through Chapter 7 bankruptcy in shich my student load was included in. As per the judge it was to be included in what was declared and no payment to be made. well according to ecmc they claim that is wrong and it still owe because one of the only ways to possibly get it taken off is going to bankruptcy and declaring financial hardship. hmmmmmm??? don't people go through bankruptcy because they are having financial difficulty paying there bills. so according to them I have no choice but to pay because what bankruptcy court says means nothing. and on top of it I didn't even attend the whole class due to medical emergency and because the school didn't refund like they said and our closed that is my fault too. these people are total rip offs and scams. maybe they should take classes on what is financial hardship........

Ed Fund/CSAC stated in the Federal Student Aid that I defaulted on my rehab loan. They said that I failed to make 6 consecutive payments. I I have 2 documents from Ed Fund/CSAC that states that I made 6 consecutive payments. The other document states that I made 7 consecutive payments. The truth is I made 10 payments and 9 of those were consecutive. Then they said I defaulted on my rehab loan so they could garnish my wages, which they did. I never signed any paperwork in regards to any agreement on rehab payments. I made 10 payments of $150 on 9 consecutive months. The first month was 9/1/2006- 5/01/2007. Again I have all paperwork that backs my statement. On ECMC’s website I was able to look up both of loans. Since ECMC became my lender. I noticed that on 6/14/2007 they stated that there was a rehabilitation repurchase lender payment for both loans, yet they never showed that they subtracted both payments to my account. I tried to have the Ombudsman look into this. ECCM said after 5 years they don’t have records. I informed the Ombudsman that the paperwork I provided them with was from ECMC website. ECMC, Ed Fund and CSAC are the ones who are not telling the truth. ECMC took my refund from the I.R.S on 4/14/2006. The total was $3,996.00. On Edfund’s website and on ECMC website, they state that there were payment reversals. There were 6 payment refunds in which they sent me checks. They also state that one of those checks they sent out was the $3,996.00 for my taxes. I never saw that check, nor did I cash it. The other ones I have check stubs and I cashed them. Of the paperwork that I received from Edfund, ECMC, or CSAC, nowhere does it ever show what payments went too, or a balance. There are more little mistakes that all ECMC/EDFUND/CSAC seem to keep making. I have the documents to prove it. I have receipts totaling $15000 - $18000 of payments that I made. I have asked ECMC/EDFUND/CSAC to provide me with statements that show what I paid and then a remaining balance. No response. I asked CFPB to get involved, which they did. ECMC stated that after 5 years they delete files. My girlfriend’s lender is ECMC and she has been with them for 8 years. So im guessing if they owe you money or seem guilty of not reporting the correct truth, then they delete your records. If you owe them money, they still have your records on file. If I have documents from their website showing proof of my claims, that should be evidence. ECMC should not able to say because they don’t have any of my files,( cuz they delete them after 5 years, I guess they need to make room on their server) that they cannot confirm what was presented to them. They have put negative info on my NSLDS website. Again stating I didn’t make 6 consecutive payments. I have 2 of their letters stating I did. On one letter it even states I made 7. Please help me

Educational Credit Management Corporation Response

Educational Credit Management Corporation (ECMC) has reviewed your concerns. Our research reflects you previously filed a similar complaint with the Consumer Financial Protection Bureau (CFPB) on September 4, 2017 case #***, which was responded to timely. Your October 1, 2017 Revdex.com complaint appears to raise the same issues. Please refer to ECMC’s September 8, 2017 CFPB response regarding the loan rehabilitation with California Student Aid Commission (CSAC). For your convenience, a copy of the response is attached.

If I can be of further assistance, you may contact Trudy ***, ECMC – Research Resolution Specialist at .

Ed Fund/CSAC stated in the Federal Student Aid that I defaulted on my rehab loan. They said that I failed to make 6 consecutive payments. I I have 2 documents from Ed Fund/CSAC that states that I made 6 consecutive payments. The other document states that I made 7 consecutive payments. The truth is I made 10 payments and 9 of those were consecutive. Then they said I defaulted on my rehab loan so they could garnish my wages, which they did. I never signed any paperwork in regards to any agreement on rehab payments. I made 10 payments of $150 on 9 consecutive months. The first month was 9/1/2006- 5/01/2007. Again I have all paperwork that backs my statement. On ECMC’s website I was able to look up both of loans. Since ECMC became my lender. I noticed that on 6/14/2007 they stated that there was a rehabilitation repurchase lender payment for both loans, yet they never showed that they subtracted both payments to my account. I tried to have the Ombudsman look into this. ECCM said after 5 years they don’t have records. I informed the Ombudsman that the paperwork I provided them with was from ECMC website. ECMC, Ed Fund and CSAC are the ones who are not telling the truth. ECMC took my refund from the I.R.S on 4/14/2006. The total was $3,996.00. On Edfund’s website and on ECMC website, they state that there were payment reversals. There were 6 payment refunds in which they sent me checks. They also state that one of those checks they sent out was the $3,996.00 for my taxes. I never saw that check, nor did I cash it. The other ones I have check stubs and I cashed them. Of the paperwork that I received from Edfund, ECMC, or CSAC, nowhere does it ever show what payments went too, or a balance. There are more little mistakes that all ECMC/EDFUND/CSAC seem to keep making. I have the documents to prove it. I have receipts totaling $15000 - $18000 of payments that I made. I have asked ECMC/EDFUND/CSAC to provide me with statements that show what I paid and then a remaining balance. No response. I asked CFPB to get involved, which they did. ECMC stated that after 5 years they delete files. My girlfriend’s lender is ECMC and she has been with them for 8 years. So im guessing if they owe you money or seem guilty of not reporting the correct truth, then they delete your records. If you owe them money, they still have your records on file. If I have documents from their website showing proof of my claims, that should be evidence. ECMC should not able to say because they don’t have any of my files,( cuz they delete them after 5 years, I guess they need to make room on their server) that they cannot confirm what was presented to them. They have put negative info on my NSLDS website. Again stating I didn’t make 6 consecutive payments. I have 2 of their letters stating I did. On one letter it even states I made 7. Please help me

Educational Credit Management Corporation Response

Educational Credit Management Corporation (ECMC) has reviewed your concerns. Our research reflects you previously filed a similar complaint with the Consumer Financial Protection Bureau (CFPB) on September 4, 2017 case #***, which was responded to timely. Your October 1, 2017 Revdex.com complaint appears to raise the same issues. Please refer to ECMC’s September 8, 2017 CFPB response regarding the loan rehabilitation with California Student Aid Commission (CSAC). For your convenience, a copy of the response is attached.

If I can be of further assistance, you may contact Trudy ***, ECMC – Research Resolution Specialist at .

Ed Fund/CSAC stated in the Federal Student Aid that I defaulted on my rehab loan. They said that I failed to make 6 consecutive payments. I I have 2 documents from Ed Fund/CSAC that states that I made 6 consecutive payments. The other document states that I made 7 consecutive payments. The truth is I made 10 payments and 9 of those were consecutive. Then they said I defaulted on my rehab loan so they could garnish my wages, which they did. I never signed any paperwork in regards to any agreement on rehab payments. I made 10 payments of $150 on 9 consecutive months. The first month was 9/1/2006- 5/01/2007. Again I have all paperwork that backs my statement. On ECMC’s website I was able to look up both of loans. Since ECMC became my lender. I noticed that on 6/14/2007 they stated that there was a rehabilitation repurchase lender payment for both loans, yet they never showed that they subtracted both payments to my account. I tried to have the Ombudsman look into this. ECCM said after 5 years they don’t have records. I informed the Ombudsman that the paperwork I provided them with was from ECMC website. ECMC, Ed Fund and CSAC are the ones who are not telling the truth. ECMC took my refund from the I.R.S on 4/14/2006. The total was $3,996.00. On Edfund’s website and on ECMC website, they state that there were payment reversals. There were 6 payment refunds in which they sent me checks. They also state that one of those checks they sent out was the $3,996.00 for my taxes. I never saw that check, nor did I cash it. The other ones I have check stubs and I cashed them. Of the paperwork that I received from Edfund, ECMC, or CSAC, nowhere does it ever show what payments went too, or a balance. There are more little mistakes that all ECMC/EDFUND/CSAC seem to keep making. I have the documents to prove it. I have receipts totaling $15000 - $18000 of payments that I made. I have asked ECMC/EDFUND/CSAC to provide me with statements that show what I paid and then a remaining balance. No response. I asked CFPB to get involved, which they did. ECMC stated that after 5 years they delete files. My girlfriend’s lender is ECMC and she has been with them for 8 years. So im guessing if they owe you money or seem guilty of not reporting the correct truth, then they delete your records. If you owe them money, they still have your records on file. If I have documents from their website showing proof of my claims, that should be evidence. ECMC should not able to say because they don’t have any of my files,( cuz they delete them after 5 years, I guess they need to make room on their server) that they cannot confirm what was presented to them. They have put negative info on my NSLDS website. Again stating I didn’t make 6 consecutive payments. I have 2 of their letters stating I did. On one letter it even states I made 7. Please help me

Educational Credit Management Corporation Response

Educational Credit Management Corporation (ECMC) has reviewed your concerns. Our research reflects you previously filed a similar complaint with the Consumer Financial Protection Bureau (CFPB) on September 4, 2017 case #***, which was responded to timely. Your October 1, 2017 Revdex.com complaint appears to raise the same issues. Please refer to ECMC’s September 8, 2017 CFPB response regarding the loan rehabilitation with California Student Aid Commission (CSAC). For your convenience, a copy of the response is attached.

If I can be of further assistance, you may contact Trudy ***, ECMC – Research Resolution Specialist at .

Ed Fund/CSAC stated in the Federal Student Aid that I defaulted on my rehab loan. They said that I failed to make 6 consecutive payments. I I have 2 documents from Ed Fund/CSAC that states that I made 6 consecutive payments. The other document states that I made 7 consecutive payments. The truth is I made 10 payments and 9 of those were consecutive. Then they said I defaulted on my rehab loan so they could garnish my wages, which they did. I never signed any paperwork in regards to any agreement on rehab payments. I made 10 payments of $150 on 9 consecutive months. The first month was 9/1/2006- 5/01/2007. Again I have all paperwork that backs my statement. On ECMC’s website I was able to look up both of loans. Since ECMC became my lender. I noticed that on 6/14/2007 they stated that there was a rehabilitation repurchase lender payment for both loans, yet they never showed that they subtracted both payments to my account. I tried to have the Ombudsman look into this. ECCM said after 5 years they don’t have records. I informed the Ombudsman that the paperwork I provided them with was from ECMC website. ECMC, Ed Fund and CSAC are the ones who are not telling the truth. ECMC took my refund from the I.R.S on 4/14/2006. The total was $3,996.00. On Edfund’s website and on ECMC website, they state that there were payment reversals. There were 6 payment refunds in which they sent me checks. They also state that one of those checks they sent out was the $3,996.00 for my taxes. I never saw that check, nor did I cash it. The other ones I have check stubs and I cashed them. Of the paperwork that I received from Edfund, ECMC, or CSAC, nowhere does it ever show what payments went too, or a balance. There are more little mistakes that all ECMC/EDFUND/CSAC seem to keep making. I have the documents to prove it. I have receipts totaling $15000 - $18000 of payments that I made. I have asked ECMC/EDFUND/CSAC to provide me with statements that show what I paid and then a remaining balance. No response. I asked CFPB to get involved, which they did. ECMC stated that after 5 years they delete files. My girlfriend’s lender is ECMC and she has been with them for 8 years. So im guessing if they owe you money or seem guilty of not reporting the correct truth, then they delete your records. If you owe them money, they still have your records on file. If I have documents from their website showing proof of my claims, that should be evidence. ECMC should not able to say because they don’t have any of my files,( cuz they delete them after 5 years, I guess they need to make room on their server) that they cannot confirm what was presented to them. They have put negative info on my NSLDS website. Again stating I didn’t make 6 consecutive payments. I have 2 of their letters stating I did. On one letter it even states I made 7. Please help me

Educational Credit Management Corporation Response

Educational Credit Management Corporation (ECMC) has reviewed your concerns. Our research reflects you previously filed a similar complaint with the Consumer Financial Protection Bureau (CFPB) on September 4, 2017 case #***, which was responded to timely. Your October 1, 2017 Revdex.com complaint appears to raise the same issues. Please refer to ECMC’s September 8, 2017 CFPB response regarding the loan rehabilitation with California Student Aid Commission (CSAC). For your convenience, a copy of the response is attached.

If I can be of further assistance, you may contact Trudy ***, ECMC – Research Resolution Specialist at .

Ecmc has been garnishing my entire paycheck, I have mailed them a request to cease taking the entire wage. I have had a reply that stated they did not receive my wages and that another company did. I receive my pay from the U.S. Treasury dept. The Treasury dept send me a copy of my pay stub and a letter stating that the wages were sent to ecmc. I believe this to be in direct violation of the fair debt collection practices act. Garnishment of my entire wage is in violation of Federal, State, and Local laws. This is creating a hardship as I cannot even afford transportation to my employment.

Educational Credit Management Corporation Response

On September 20, 2017 you filed a complaint with the Revdex.com (Revdex.com) against Educational Credit Management Corporation (ECMC). ECMC Ombudsman, Diane *** reached out to you on September 25, 2017 to discuss your concerns. It was determined in that conversation that Ms. will address your concerns directly. Ms. will again contact you to reach a resolution. Ms. can be reached at .

Customer Response

I am rejecting this response because:The problem has not yet been resolved. I have contacted Ms. and emailed her the information that she requested. I am still waiting on reimbursement of my pay checks.

Educational Credit Management Corporation Response

Diane ***, Educational Credit Management Corporation (ECMC) Ombudsman, has been in direct contact with Ms. *** in regards to her defaulted federal student loans currently held by ECMC. After the conversation, Ms. requested a refund in the amount of $458.46 which was mailed to Ms. October 4, 2017. Ms. also explained the need to enter into a payment arrangement on the defaulted loans in order to avoid potential future offsets of her income. Ms. provided her direct phone number for any future concerns or questions .

Ecmc has been garnishing my entire paycheck, I have mailed them a request to cease taking the entire wage. I have had a reply that stated they did not receive my wages and that another company did. I receive my pay from the U.S. Treasury dept. The Treasury dept send me a copy of my pay stub and a letter stating that the wages were sent to ecmc. I believe this to be in direct violation of the fair debt collection practices act. Garnishment of my entire wage is in violation of Federal, State, and Local laws. This is creating a hardship as I cannot even afford transportation to my employment.

Educational Credit Management Corporation Response

On September 20, 2017 you filed a complaint with the Revdex.com (Revdex.com) against Educational Credit Management Corporation (ECMC). ECMC Ombudsman, Diane *** reached out to you on September 25, 2017 to discuss your concerns. It was determined in that conversation that Ms. will address your concerns directly. Ms. will again contact you to reach a resolution. Ms. can be reached at .

Customer Response

I am rejecting this response because:The problem has not yet been resolved. I have contacted Ms. and emailed her the information that she requested. I am still waiting on reimbursement of my pay checks.

Educational Credit Management Corporation Response

Diane ***, Educational Credit Management Corporation (ECMC) Ombudsman, has been in direct contact with Ms. *** in regards to her defaulted federal student loans currently held by ECMC. After the conversation, Ms. requested a refund in the amount of $458.46 which was mailed to Ms. October 4, 2017. Ms. also explained the need to enter into a payment arrangement on the defaulted loans in order to avoid potential future offsets of her income. Ms. provided her direct phone number for any future concerns or questions .

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Address: 111 Washington Ave S Ste 1400, Minneapolis, Minnesota, United States, 55401-2108

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