Edward Jones

MsM***, We recently received your complaint #*** from the Revdex.com regarding your Action Pro White accountAccording to our records, we received your order on March 4, The terms of the offer that you agreed to at the time of your order clearly state that you were to
have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $fifteen days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on March 14, and two additional packages after that According to our records the first contact we had requesting the cancellation of your account was on April 17, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then As a courtesy, the representative provided you with a 100% refund on your most recent chargeYou were refunded $on April 17, The previous charges are non-refundable Your account remains canceled and you will not receive any further shipments or charges Thank you, Customer Service Team ###-###-####

My broker was competent and approachable However, I wanted to invest in funds with lower expenses so I transferred our accounts to another institution Edward Jones then charged excessive transfer fees There is a $account close out fee per account, plus another $Roth IRA transfer fee Altogether, we paid over $in transfer fees

I was going to use Edward JOnes *** *** as my broker.I had initially signed a form to switch my account from Morgan Stanley to Edward JOnesMr *** had personality issuesI told him I did not want to use his servicesMy account was switched to Edward JOnesI just received my first statement the last of September I was unaware that a switch had taken placeI emailed Mr*** advising him I had not authorized that switch and to waive the fees because Morgan Stanley was taking that account back He said he would not waive because I had not returned his calls after I told him I did not want to use him as my brokerI clearly told him there was not anything to talk aboutI did not want to use him
I think this is very unethical and I should not have to pay any feeThe switch should never have been done *** * *** *** ** *** *** *** ***

After cashing out both a 401K and an IRA Edward Jones had given me the option of having them pay the taxes and fees associated with an early withdraw and I had said yes trusting that they would be competent in their work After receiving the tax forms and taking them to a tax preparer I found out that Edward Jones had not only not only failed to pay the penalties, but failed to pay the state taxes, and failed to take in account that the withdraw was going to jump me up to the next tax bracket increasing tax percentage from 10% to 15% Now thanks to the incompetence of Edward Jones I am left OWING taxes of just over $4, Thanks a lot

I (*** ***) have POA for *** ** *** I am her Attorney-In-Fact I am also her son-in-law Utilizing the POA, which was approved and accepted by Edward Jones, I opened an account on May 4, 2017, under Ms***'s name On September 1, 2017, Edward Jones declined to accept the full scope of the POA after it had been approved and accepted

I opened my IRA account on 5/18/ I closed my IRA account on 3/8/ So complete length of time I have had my account with Edward Jones has been < years or about 46-months However they charged me years of annual fees I was charged $in May of 2012, $in May of 2013, $in May of 2014, $in May 2015, and then another $in March 2016, even though the fee was not due until May of So I have only had my account < years, but they have charged me years of fees totalling $ I have contacted the #and local office and have only been told, "we don't pro-rate the fees" However I'm not asking them to even pro-rate the fees, I am just aking NOT to be charged for fees I don't owe In addition I had to pay $just to close my account, which I feel was exorbitant and predatory to consumers I don't understand how they earned $95?? I filled out all the paperwork myself, and at most a wire fee to send money out is only about $15-$ It

I owed $1,in taxes and paid my accountant $to amend my taxes for 2012, 13, , I was contributing to a Roth IRA in Washington state with an office in Kirkland with agent *** *** He never followed up to make sure that we were eligible for ROTH We could have invested in traditional IRA and then converted at end of year NOTHING Then he blames my tax lady for not catching it Ed Jones never sent me a tax statement hence it did not get brought up to my tax person She is not a financial advisor *** committed gross negligence and then tried to get me to do nothing My tax lady stated I should amend my taxes and I have been put under financial distress to do so not to mention my retirement put into was WRONG Bad financial planner who like to point the finger at others for his oversight Fidelity financial advisor picked up on this in five minutes that we may not be eligible Putting your head in the sand is bad business ***

The Complaint Investigations Department is responsible for reviewing clients' concerns regarding their accounts. As such, *** *** *** complaint has been forwarded to our department for review and response.Edward Jones takes all client complaints seriously. We are reviewing this
matter and will seek to reach a resolution directly with the client

The business was the custodian of my Simple IRA plan and never exercised fiduciary responsibility to inform me of issues relating to deposits and company matches
The school I worked for went years without adding funds to retirement plans and the agent responsible, Mr*** never alerted any of the plan holders of the issues There was no single mention of the issues and Mr*** was on site numerous times soliciting additional plan participation by enrollees in the plan, but never communicated that contractually guaranteed funds were never placed in the plan

Dear Edward Jones Compliance DepartmentI am writing to complain
about some financial transactions with one of your financial advisors, Mr*** *** at the *** *** *** officeMr*** solicited my
neighborhood and approached me at my house approximately years ago and has
called me by phone approximately times sinceI finally met with him and he
talked me into doing some financial transaction that I was uncomfortable with
First transaction being with Security Benefits withdrawing 10% from my annuity
accountSecond transaction being with *** *** (Trade PMR) withdrawing
and transferring accounts, request, trade IRA and Roth IRA to Edward Jones
As soon as I found out he did this I called Mr*** and told him I did not
want those accounts from *** *** to be transferred yetI told him I
wanted to start slow with him by starting with just the 10% withdraw from
Security Benefits but now, he went and transferred anywayHe told me that

Not concerned for the customer Terrible customer service In fact, it’s the worst I have ever experienced

Our family sent in a life insurance claim for *** *** with *** Insurance, at the end of 9/17, as of this date we haw still has not been paod out, due to a unknown "paperwork issue" at headquarters My brother(executor) has tried calling them for information, and has been told they can't discuss it wth him We just want this to be over with

It wasn't clear that there would be a monthly chargeand it was n't clear at all that there were two companies action pro-white and *** at Home will send their productwhy there are two companies and why someone choose the same product from two different companiesit does not make any senseEverything was hidden in purpose to try to take the money without any noticethere was no email said the order had shipped and explain the right to cancel, also when I tried to reach either company to cancel, no one answeredThose two companies had tried to take money in unfair wayi asked only for the free sample or trail and it was free and I paid only for shipping and then surprising me that they send the product from both companies.I will keep asking to get my all money back and refund

The Complaint Investigations Department is responsible for reviewing clients' concerns regarding their accounts.  As such, [redacted]'s complaint has been forwarded to our department for review and response.Edward Jones takes all client complaints seriously.  We are reviewing this...

matter and will seek to reach a resolution directly with the client.

Ms. A[redacted],   We recently received your complaint from the [redacted] regarding your Action Pro White Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on June 24,...

2016.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on June 24, 2016. At the time you canceled your account, we offered to issue you a return merchandise authorization number so you could return your shipment to avoid any further charges or a special discounted price to keep the product.  You opted to keep the product for a onetime fee of $28.71 to avoid returning our product. We processed that charge the same day and you will not receive any other shipments or charges.   As a courtesy, we have issued you a full refund of $28.71 and ask that you return the product.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.      Sincerely,   Chantel S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me to date.I am wondering if they do not follow through whether this complaint will remain open?I want to retain my rights to keep this claim open.    
Sincerely,
[redacted]

The Complaint Investigations Department is responsible fro reviewing clients' concerns regarding their accounts. As such, [redacted]'s complaint has been forwarded to our department for review and response. Edward Jones takes all client complaints seriously. We are reviewing this matter and...

will seek to reach a resolution directly with the client.   Sincerely, [redacted] Complaint Investigator

In response to Action Pro White's claims, please be advised the I NEVER placed an order with this company. I did place an order with [redacted] for a teeth whitening product which was cancelled in accordance with the terms outlined and sent to me by that company. I never placed an order with Action Pro White and am now being charged for an order that I did not place. In addition, I have not received any product from Action Pro White. I did receive an order from [redacted] when I ordered what was advertised as a "free" trial product. The order with Bella was placed on July 9 and was subsequently cancelled in accordance with the terms agreed to. I NEVER placed an order with Action Pro White so how am I being charged by this company? It appears that [redacted] and Action Pro White are related companies and are engaging in fraudulent practices to obtain funds from credit card companies. When I spoke with the Action Pro White customer service representative this week I advised him that nothing short of a full refund would be acceptable as I never placed an order and never received a product from this company.

Initial Business Response /* (1000, 9, 2015/11/05) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]