Edward Jones

There are 2 issues with this response. #1 I contacted your company once within the 10 day tial period and then once again after receiving the first monthly charge so twice before the November 29th call. #2 your response also failed to address the issue with the phone number associated with the charges you are making to my bank account is not a functional phone number for your company.

Complaint: [redacted]
I am rejecting this response because:
  I received a email from My representative B**...

[redacted] at Edward Jones. He states the account closure fee has nothing to do with our relationship or for that matter me. These fees are generated automatically out of home office and are a part of the client account agreement you signed in 2003.  I contacted home office and they stated the account closing fee isn't a "negotiable" fee as it was agreed to in writing. I took over these accounts in 2010, several years after accounts were openThey have not provided the so called Agreement that, they said I signed.Please help me.The charged me $135.00 that they are NOT entitled to. They just took it out of my funds.
Sincerely,
[redacted]

Ms. [redacted],   We recently received your complaint #[redacted] from the Revdex.com regarding your Action Pro White Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on June 25, 2016.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   Since we did not hear from you during your trial period, you were charged $92.13 on July 5, 2016 and received one additional shipment at the same cost.   The first time we heard from you regarding the cancellation of your account was on August 6, 2016 when you canceled your account with a representative. We have issued you a return merchandise authorization number to return your shipment for a refund of the full product price. You were emailed return instructions on how to return your package.   We have received your package back and a refund of $92.13 has been issued to you.   Your account remains canceled and you will not receive any further shipments or charges.   Sincerely,   Chantel S[redacted] Action Pro White

[redacted], We recently received your complaint from the Revdex.com regarding your Action Pro White. According to our records, we received your order on May 10, 2016. The terms were presented to you in multiple places on our website when you ordered our product. Additionally, you...

were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on May 11, 2016, when you emailed our company. On May 12, 2016 we issued a RMA emailing you this and instructions on how to successfully return the product to receive a refund. All future orders to this customer will be discontinued and your accounts have been cancelled.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Action Pro White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)       Nikki S[redacted]   Go Live! [redacted]
[redacted]
[redacted]

I had seen Saturn Electric working on our school buildings and decided to contact them for a residential light installation and smoke detector replacements. Called on a Thursday morning. By the next morning, the employee professionally completed my requests in a timely manner. He was careful to clean the areas he worked in and discarded all trash. I would definitely recommend Saturn Electric for not only residential jobs but also commercial.

[redacted] *Mr. [redacted] We recently received your complaint #[redacted] from
the Revdex.com regarding your Action Pro White Account. We take
complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on...

September
6, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an 10 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $92.13
ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to. When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were
charged $92.13 on September 16, 2015 and received two additional shipments at
the same cost. The first time we heard from you regarding the cancelation of your
account was on November 29, 2015 when you canceled with a representative. Your
account was immediately canceled and you have not received any shipments or
charges since then. We agreed to provide
you with an immediate refund of $92.13 on the most recent shipment as a
courtesy. Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Chantel S[redacted] Action Pro White

Ms. [redacted] ,  We recently received your complaint from the Revdex.com regarding your Action Pro White. According to our records, we received your order on June 20, 2016.  The terms stated: (8) days from the date of order processing, and unless you decide to take an action to...

cancel (by calling our customer service center at [redacted] or [redacted]), we'll conveniently bill your credit card $92.13  for the full 30 day Action Pro White System. The cancellation and return policy is described in detail below. Plus, you'll also get a package of Action Pro White Teeth Whitening Pens about every 30 days for the same monthly in-home price you paid for the original Action Pro White System plus $10.91 in shipping, all conveniently billed to your credit card. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.  According to our records the first contact we had requesting the cancelation of your account was on August 9, 2016. At the time you canceled your account and accepted an ongoing return of 75% with a refund of $69.10 to be refunded if the package is returned by August 24, 2016.  If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.   Thank you,   Bella at Home Customer Service Team [redacted]

Ms. [redacted] We recently received your complaint from the Revdex.com regarding your Action Pro White Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 30, 2016....

The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  According to our records the first contact we had requesting the cancelation of your account was on January 30, 2016. At the time you canceled your account, we offered to issue you a return merchandise authorization number so you could return your shipment to avoid any further charges or a special discounted price to keep the product.  You opted to keep the product for a onetime fee of $38.71 to avoid returning our product. We processed that charge the same day and you will not receive any other shipments or charges. We have agreed to provide you with an immediate refund of $38.71 once your product has been returned back.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Chantel S[redacted] Action Pro White