Efile Salon

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Prior to the receipt of this complaint, our Customer Care team was working with the consumer to review his concerns After careful review of the information the consumer had provided on the roof and it's recent repairs, Ryan Homes made a monetary offer for partial reimbursement and drywall repair.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Following the receipt of this complaint, the consumer contacted NVR Mortgage to make other arrangements to complete their transactionWe believe that this complaint has been resolved directly with the consumer We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any additional concerns Kind regards, Corporate Customer Relations

Mrs [redacted] , Thank you for your time on this matterI have spoken with Mr [redacted] and a gentleman by the name of Ben and there was no offer to have the items repaired and I have a recording from the project manager that he was going to contact the service center on my issues and nothing was ever put in and no service ticket was issuedI had a meeting with the county inspector today at my home and there are several code violations that were noted regarding these problemsThere are lawyers involved at this time and Ryan homes is just wasting your time on getting these items resolvedNo effort has been taken to correct the issues Respectfully [redacted] *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Dear Mr [redacted] – Thank you for bringing the concerns outlined in the Revdex.com ID [redacted] to our attention NVHomes has agreed to the desired outcome noted in the complaint upon receipt of the signed Mutual Release Please do not hesitate to contact us if you have any questions Kind regards, Corporate Customer Relations

Dear [redacted] - Thank you for forwarding the Revdex.com Id [redacted] Ryan Homes has reviewed the concern and will be replacing the cracked concrete patio Please do not hesitate to contact us if you have any additional questions Ryan Homes appreciates the efforts made by the Revdex.com in bringing closure to this matterKind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , NVHomes customer service manager and I have agreed to look into the problem when it occurs Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They did not act in a timely mannerWe had days to void the contract and did not disclose the actual price we would be paying until a month laterYou can see in the contract I have attached this stipulation as well as the date signed was 8/15/Then the date they sent out a mortgage paperwork was 9/21/over a month later with my wife attachedAlso they said I was not approved by myself for the mortgage, doesn't that make the stipulation in the contract of not being approved for the mortgage kick in? Regards, [redacted]

Dear [redacted] – Thank you for forwarding the Revdex.com complaint assigned ID [redacted] Ryan Homes has reviewed the concerns submitted by the consumer and agreed to work directly with our customer to address the issues outlined in the complaint Ryan Homes is committed to see this issue through to resolution with the consumer Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern Please do not hesitate to contact us if you have any additional concernsKind regards,Corporate Customer Relations

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com ID [redacted] Ryan Homes has reviewed the consumers concerns and agreed to pay the carpet credit discussed in the complaint Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions Best Regards, Corporate Customer Service

Dear [redacted] , Thank you for forwarding the second rejection from the consumer of our response to the Revdex.com assigned ID [redacted] In his original complaint, the consumer noted the noise issue he was experiencing in his home with the flooringIn our response, we outlined the numerous actions that we have taken to reduce the sound the consumer was referring toWe also noted in that response that these noises are nonstructural in nature and should be expected as the wood construction in his home continues to dry, settle and ageRyan Homes will not take further action on this matter and we stand behind our original response With regard to the second portion on the second rejection, the consumer can contact the structural engineer of his choice to have the structural integrity of his home evaluated if he so chooses We appreciate the efforts of the Revdex.com in bringing closure to this matterIf you need any further information, please do not hesitate to contact us Regards, Corporate Customer Relations

Dear [redacted] ,Thank you for the opportunity to look into the Revdex.com ID [redacted] Our Ryan Homes service team has an appointment to meet the consumer to discuss his concerns outlined in the Revdex.com complaint We will create a list of items to be addressed and schedule to complete shortly after.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Whether the statements made are true or not, monies were not collected and they were not listed on the Closing Disclosure This error made by Ryan Homes, NVR Settlement, and [redacted] is causing undue hardship on all of the new condo homeowners that were the victims of this monumental error This is why the corporation should do more than admit their mistake but to set it right by paying the three-month assessment to the condo association on behalf of me and all the new condo owners The letter Ryan Homes mailed to us was lacking in responsibility, offered no assistance what-so-ever, and didn't consist of contact information in case we had questions or concernsRegards, [redacted] ***

Dear [redacted] , Thank you for the opportunity to look into the additional concerns raised by the consumer for Revdex.com ID [redacted] We stand by our previous responseThe issue that occurred to cause damage to the sewage pipe under the driveway was a county issue and therefore, not one that is warrantable through Ryan Homes, nor one that Ryan Homes will take responsibility for We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease let us know if you have any additional questions or concerns Regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: although I appreciate the offer of discounted walkway this walkway was not listed as being not included or included in the contractNowhere in the contract does it state anything about it and I have documentation to prove this and admitted from both the sales rep and project managerI would maybe understand if Ryan never used to include this in the homes in this neighborhood but a year or so ago I have neighbors behind me that all received this for freeIf something is not included it should state this clearly like for example the drivewayIt states it does not include with purchaseSome neighborhoods get a drivewayThe right thing to do is to cover this very small walkway for free and start putting it in the contract so everyone is awareI spent over 100k in upgrades and didn't expect to get walkway stones that are very cheap looking in front of my houseI would've either paid this or negotiated it in the price of the homeFor something so minuscule - 5'x2.5' rough size of a walkway it's not worth fighting overEspecially when Ryan homes admits it's nowhere in the contract Regards, [redacted]

Dear [redacted] - Thank you for forwarding the Revdex.com ID [redacted] NVR has reviewed the complaint and learned the consumer’s home will be ready approximately days beyond his contracted delivery dateThe settlement for his home is scheduled on May 19thRyan Homes has offered to assist the consumer with his living arrangements in the interimHe has confirmed that he is now using a different lender of his choice, but NVR Mortgage has reached out to discuss the mortgage processWe appreciate the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questionsKind regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] Home has not contacted me yet concerning the matter and shines bright in typical fashion that they are not following through on what they say Regards, [redacted]

Dear [redacted] - Thank you for forwarding the Revdex.com ID [redacted] The complaint has been reviewed Ryan Homes warranty does not include the replacement of seeding, or sod or shrubbery While the consumer claims to have watered his lawn, the shrunken pieces of sod indicate that the sod was not watered enough to survive Ryan Homes will not take responsibility for the replacement of the sod We appreciate the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to state that I am very impressed with the way this was handled The Productuon manager I spoke to handled my concerns with great interest and was very sincere in wanting what was best for my family This is the biggest purchase I may ever make in my life and at times I got difficult with the production manager yet he still continued to follow up and be very cordial and helpful and wanting to help resolve my issues I fee the production manager came up with a very nice remedy to my situation and I feel really good about this purchase and knowing that I'm dealing with a first class organization who truly sees to it they make sure their customers are taken care ofThank you Ryan Homes for doing the right things Regards, [redacted]

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Ryan Homes feels very confident that the issue the consumer experience is, in fact a county issueThis information has been provided to the consumer in their original complaint and through their insurance subrogation claimRyan Homes will not take responsibility for the county issue that the consumer experienced Ryan Homes appreciates the efforts of the Revdex.com in directing this complaint to the appropriate partyPlease let us know if you have any questions or additional concerns Regards, Corporate Customer Relations