Efile Salon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I don't believe this!! The only reason I require the so-called "different plumbing assembly" is because the Ryan assembly is permanently attached to the house's water supply line and can only be removed by a plumber! Incredible!Fine - I will take my case to the many consumer-oriented sites on the internetIf Ryan is going to make me pay hundfreds of dollars because of a a decision they made in order to save a few bucks, I'll see if I can't maybe stop the sale of at least one Ryan home by making their practices known to the publicGood job, Ryan homes! You've created a dissatisfied customer who will bad-mouth your product for all timeYou're banned! [redacted]

Dear [redacted] - Thank you for the opportunity to look into the BBB ID [redacted] . We have reviewed the claims of the consumer and our Ryan Homes Service Manager has previously reviewed our findings with the consumer. It was found that what the consumer was experiencing was creaking within... the bulkhead such as duct work, framing of the bulkhead and perhaps plumbing pipes and was not a result of loose flooring or a defect and this was related to the flexing (deflection) of the wood framing members which is normal in wood frame construction. We also reviewed with the consumer that we would make a reasonable attempt to stop the creaking however; we could not guarantee a squeak/creak free home. The noise the consumer had been experiencing is a result of normal flexing of the framing members, humidity changes and environmental conditions both inside and outside of your home. These noises are nonstructural in nature and should be expected as the wood construction in your home continues to dry, settle and age. Ryan Homes has made a more than "reasonable" attempt to quiet the creaking by removing the drywall from the bulkhead, securing all of the framing members with screws, adding additional fasteners on the HVAC ductwork bracing and taking additional measures to limit noise from plumbing pipes and brackets within the bulkhead. Ryan Homes will not take any further action with regard to this matter. We appreciate the efforts of the RevDex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any additional questions. Best Regards, Corporate Customer Relations

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com ID [redacted] Since receipt of this complaint, the consumer has worked directly with our Sales team to resolve this grievance We appreciate the efforts of the Revdex.com to bring closure to this issueIf you need any further information, please do not hesitate to contact us Best Regards, Corporate Customer Relations

Dear [redacted] : Thank you for the opportunity to look into the Revdex.com assigned [redacted] Prior to the receipt of this complaint, our Ryan Homes Service team responded to the consumer regarding the same issueOur service team has agreed to work directly with the consumer to address their concernsAgain, this agreement was made prior to the receipt of the Revdex.com Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any questions Regards, Corporate Customer Relations

What we have been asking over days is the measurements of the rooms shown in the attachmentThe total cost is 18,We need to know the cost per sq ft whether it is tile, carpet, pad or ListelloHad they given us the measurements, we would have taken a decision whether to go with the upgrades now or do it later or go with what comes with the homeThe [redacted] has no idea on measurementsI am attaching one more attachment in a different mail

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Ryan Home is trying to muddle two issues into one:Issue A fix that resulted in additional creaking problems which was neither reviewed or attempted to be reviewed by the Ryan property managerI would like these additional creaking problems caused by a previous attempt to fix reviewed & corrected by Ryan Homes If Ryan accepts this proposal, both the Ryan representative and I will agree on the scope and extent of the fix and put this issue behind usIssue The second issue stems from my concern about the structural integrity of the floor in wake of the severe noises heard when a person walks on itI would like to propose that Ryan share with me the design intent (maximum load bearing capacity of the beam) and maximum allowable deflection of the floor above the bulkheadAt minimun, I would like to get the the engineering contact that I should be working with to get this information Both issues are exclusive and must be addressed separately Regards, [redacted]

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Ryan Home has resolved this complaint directly with the consumer Ryan Homes appreciates all efforts made by the Revdex.com to bring closure to this complaint Please do not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: After being told several times that a representative would reach out to me, we finally received an in person response on June 2, Ryan Homes refuses to take responsibility for telling us not to water the sod and is playing the blame game as to why we did not receive a response before June 1stThey are only responding to the Revdex.com complaint after they came out to the home almost a month laterBrandon came out to our home, was completely combative and only offered to lay sand in our yardHe interrupted me several times while I was speaking to him and even raised his voice to me in front of my husbandHe even decided that it would be a good idea to let me know that his customer service rep stated that I called on several occasions and that I would call 'every hour on the hour' until someone called me backRyan Homes closed out my initial service request on 5/although no one can tell me who it was closed out byWe did not hear from Brandon until 6/The lack of accountability is extremely unprofessional and unacceptableWord of mouth will definitely travel fast in regard to the level of service Ryan Homes provides to their customers after you close on your mortgage Regards, [redacted]

Dear [redacted] , Thank you for the opportunity to respond to the Revdex.com ID assigned [redacted] Due to the schedule of the consumer, Ryan Homes was unable to inspect the circumstance that has generated the complaint prior to the deadline for response dateRyan Homes will review the concern with the consumer late next week We appreciate the efforts of the Revdex.com in bringing this to our attentionIf you have any additional concerns, please do not hesitate to contact us Best regards, Corporate Customer Relations

Dear [redacted] – Thank you for the opportunity to look into the Revdex.com ID [redacted] The consumer’s home was completed in January In July 2015, the homeowner reported issues with their rear yard drainageAdditional grading and landscaping work was performed at that time with the oversight of the Iredell County inspectorIn November 2016, the homeowner initiated a complaint that his rear patio had been damaged from the prior drainage issue and Ryan Homes replaced his patioThe consumer notified Ryan Homes Customer Service on May 30, of this most recent concern with the drainage – which was the same date as their complaint to the Revdex.comThe Ryan Homes Division Vice President spoke with the on May 31, and agreed to visit the site to determine corrective actionsThe Ryan Homes Division Vice President spoke with the consumer again and laid out the landscaping and retaining wall adjustments on June 2, to which the consumer agreedThe landscaper made the minor repairs to the landscaping and retaining wall on June 12, All Ryan Homes have a Post Settlement walk through during which it is discussed that there is no warranty on landscaping beyond ensuring that there is proper drainageHowever, Ryan Homes cannot continue to monitor drainage years beyond closing of the home Ryan Homes completed the most recent landscaping and retaining wall repairs as a concession to the consumer since it is not warranted this far beyond closingRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concernsKind regards,Corporate Customer Relations

Dear Mr [redacted] – Thank you for the opportunity to look into the Revdex.com ID [redacted] The consumer settled on their home on October 8, All items outlined within the complaint are covered for a period of one year with Ryan HomesRyan Homes completed a year Drywall Inspection in August and a Final Review Inspection in September Our customers can call Customer Care, Monday through Friday from am to pm or enter an on-line service request at www.MyRyanHome.com by simply clicking on “Service Request”Ryan Homes does not have any record of the consumer having contacted us with regard to their concerns neither inside nor outside of the Limited Warranty time frameAs such, Ryan Homes will not take responsibility for the concerns mentioned in the complaint Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concernPlease do not hesitate to contact us if you have any additional questions or concerns Regards, Corporate Customer Relations

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Our [redacted] Homes service manager has been in contact with the consumerThe consumer understands that while [redacted] Homes did install a drainage pipe shortly after their settlement in an effort to help with the ground water, [redacted] Homes does not and is not able to warranty naturally occurring springs or ground water situationsOur [redacted] Homes service manager has also explained to the customer that it is not our responsibility to maintain the drainage pipe that was installed roughly a year ago or take further action with the natural ground water (in accordance with our warranty and purchase agreement) Our [redacted] Homes service manager observed that near the entrance of the drainage pipe the consumer has placed a large rock which is currently acting as a partial dam and is dispersing the ground water several directions, some of which is draining towards their neighbors yardIt was discussed that as a courtesy [redacted] Homes would assist in removing the rock which was left in their yard from the original buildThe consumer also agreed to fill in the void from the rock and fill in the small gully that was created when the fence was installed between the two lots [redacted] Homes discussed that the pipe is truly discharging a large percentage of the water off of their property, as designed, but that it is believed the rock was potentially crushing a portion of the pipe as well as damming and redirecting the remaining percentage of the water throughout the yard We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to let us know if there are any additional concerns on this matter Best Regards, Corporate Customer Relations

Dear [redacted] – Thank you for forwarding the additional comments from the consumer with regard to the Revdex.com ID [redacted] NVHomes will be meeting the consumer on Wednesday, January 25th to remove part of the trim and/or roof in an exploratory phase to better determine the cause of the water damage NVHomes will determine a course of action, if any, based on our findings NVHomes appreciates the efforts of the Revdex.com in bringing closure to this concern Please do not hesitate to contact us if you have any additional concernsKind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I HAVE BEEN CALLING RYAN HOMES NUMBER NO ONE HAS BEEN COMING OR CALLING ME , UNTIL I REACH OUT TO THE MANAGER DOUG I FIND IT FUNNY BECAUSE IF I DIDN'T CALL , THE MOLDINGS WOULD OF NEVER BEEN DELIVERED FUNNY HOW THEY WERE DELIVERED THE NEXT DAYAND THE SIDING ISSUE IT WAS NEVER A MIX UP ON AN ADDRESS THE GUY CAME TO MY HOUSE AND HAMMERED A COUPLE TIMES AND SAID THIS IS ALL I CAN DO SO AFTER I FILED A COMPLAINT WITH Revdex.com ,,, THE GUY COMES BACK TO REPLACE THE SIDING,, RYAN HOMES IS VERY RUDE, AND LEAVES YOU GUESSING WEATHER OR NOT RYAN HOMES WANTS TO FIX IT, THE SIDE OF MY HOME WITH THE SIDING IS ALSO BUCKLEING AS WELLRYAN HOMES IS SO QUICK TO BUILD HOMES BUT NEVER WANTS TO COME BACK AND FIX THE ISSUEI HAVE REACHED OUT SO MANY TIMES BUT LIKE I SAID BEFORE RYAN HOMES DOES NOT DOCUMENT THINGS,, RYAN HOMES HAS LIED TO ME FROM DAY ONEALL THEY HAD TO DO WAS JUST FIX IT THE FIRST TIME AND NONE OF THIS WOULD OF HAPPENED , RYAN HOMES TO QUICK TO TAKE PEOPLES MONEY! AND THEN LEAVE YOU IN THE WINDTHANK YOU Revdex.com FOR ALL YOUR HELP [redacted] ** Regards, [redacted] **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:NV service manager came and saw the pump and his plumber assumed it was drywallWe decided to replace the sump pump from our own expenses as per his observation, it was full of drywallSo we invited a plumber to replace the pumpAs the plumber removed the old pump, he found hardened cement, NOT DRYWALL, inside the sump pump pitWe had to pay him additional money to remove that cementWe had hired our own contractors to build the basement, but these contractors only installed drywall, wood framing, engineered wood-flooringThey never worked with the cement paving of the basementThe house builder, NV Homes, paved the cement before we settled the house purchase with themFurthermore, we had never put engineered wood-flooring in the storage room where the sump pump is locatedThat floor was bare-concrete floor as storage rooms should be and as you can see in the videos or pictures attached with this emailThe cement found inside the sump pump pit was left by NV Homes or whichever subcontracting company they hired to pave the cement and finish the concrete basementThe NV Service Manager mentioned my statement on the material being potentially from the clean up of the basement by [redacted] That was an assumption on my part at the time, misled by the plumber NV Homes brought to my propertyAs we found out later, it was not drywall, and was actually cement which could have only been handled by NV HomesFurthermore, [redacted] (the clean up company) only removed drywall and wood-flooring through the basement, but nothing was removed from the storage room where the pump is locatedNo debris or material could have gone into the sump pump by any of the contractors performing work in the basement or the clean up company removing debrisMy plumber also mentioned it was not possible for cement to flow through any of the drainage pipes, without blocking it, and build up in the pitOur drainage is clear, so we know for certain nothing went inside through the drainageThe only way about six to seven inches of cement can build up in the pit is due to the negligence of NV HomesOur neighbor also had his sump pump cleared up of debris left over from NV Homes, which shows this problem is perhaps common due to their build quality.The NV Manager mentions that we never had any service issues with the pump through the duration of the warrantyMy answer is that we are not professional contractors so there is no way we could have been able to tell whether NV Homes left 6-inches of cement in the pumpWe did not notice anything wrong with the pump nor could we see the cement which was covered with water and thus, not visible to an average person like meI'm going to attach numerous images, and links to videos of plumbers excavating the cement in the pit for your referencePlease note the sound of the tool hitting the cementIt sounds like an axe hitting a rockThat is clearly NOT DRYWALLThis is cement, left over by NV HomesAgain, I'm going to stress that no contractor hired by us paved the concrete basementThis was done by NV HomesNeither did the clean up company remove cement as you can see from the picturesThe clean up company did NOT clean up the storage room which did NOT have engineered-wood in it[redacted] Regards, [redacted]

Dear *** *** -
Thank you for opportunity to look into the Revdex.com ID ***Our NVHomes Service team has made a careful inspection and found there to be no issue with the roof or bath exhaust ventFurther, the consumer reported that during the recent day of rainfall, there was not a
water intrusion at the ventIt is our belief that the issue the consumer experienced was due to the heavy snowfall during the Storm Jonas when the extreme volume of snow covered or blew into the vent during the stormNVHomes does not warrant against this type of occurrence and therefore, there will be no further action
NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matterIf you have any questions, please do not hesitate to contact us
Kind regards,
Corporate Customer Relations

Dear Ms*** - Thank you for the opportunity to look into the Revdex.com ID ***. Ryan Homes will gladly assist the consumer in scheduling his drywall repairs during business hours Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to
this matter. Please do not hesitate to contact us if you have any additional concerns. Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID ***Ryan Homes has contacted the consumer and reviewed her concernsThe damage that occurred to the sidewalk was located at the utility easement and was a result of utility work to access the gas main tap
As a courtesy, Ryan Homes has agreed to repair the section of the side walk that incurred damageOur Ryan Homes Project Manager has outlined the repairs that have been made to the consumer’s property and we believe that we have satisfied the concerns noted in the complaint
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any questions
Best regards,
Corporate Customer Relations