Efile Salon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:we heard back from project manager, however our work hadn't been complete at this timeWe will not close our claim until all work is completed and satisfactory Regards, [redacted] ***

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com ID [redacted] Our service manager met with the consumer and believes that the source of the small leak is a due to a lack of homeowner maintenance However, as a courtesy, our vendors are scheduled to caulk the tile and repair the drywall on Monday, October Prior to the receipt of this complaint, Ryan th We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns Best regards,Corporate Customer Relations

[redacted] , Since the last response, NVHomes has completed any and all updates and reworking of the brick as well as met with the consumer to reviewThe consumer met with the General Manager of Sales and the Production Manager and has accepted the repairsThe consumer has conveyed that she is happy with the brick front Please do not hesitate to contact us if you have any additional concerns Best regards, Corporate Customer Relations

Dear Ms [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Prior to the receipt of this complaint, our Ryan Homes service team scheduled repair to be completed Tuesday, September 5th.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern Please do not hesitate to let us know if you have any questions Kind regards,Corporate Customer Relations

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com assigned [redacted] Since the receipt of this concern, our Ryan Homes team has worked with the manufacturer to locate materials for the repair The materials are scheduled to be delivered on September 23rd and Ryan Homes will schedule the repair for the consumer the week of the September 28thRyan Homes has spoken to the customer about the delivery and getting the wood repaired as soon as we receive the deliveryThe consumer has requested that the manufacturer inspect the quality and durability of the floorRyan Homes is working with the manufacturer to schedule this inspection at the time we complete the repair We appreciate the efforts of the Revdex.com in bringing closure to this concernPlease let us know if you have any questions Best regards, Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Our local service team is working directly with the consumer to assist with the resolution to the items outlined in the Revdex.com Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any additional questions.Kind regards,Corporate Customer Care

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Prior to the receipt of this Revdex.com, our Ryan Homes service team learned of the consumer's concern and agreed to review it with the consumerOur Ryan Homes service team will continue to work directly with the consumer to address the issue outlined in the complaint Please do not hesitate to contact us if you have any questions Kind regards, Corporate Customer Relations

Dear [redacted] – Thank you for the opportunity to look into the Revdex.com ID [redacted] Ryan Homes has been in frequent communication with the consumer We are actively addressing several outstanding items and will continue to do so until all remaining items have been completed We confirmed with the consumer that there are no issues with his furnace and that the issues he was referring to were for a neighbor’s house At this time, we do not intend to schedule a meeting with the HOA, the developer and the homebuilder, but we will address all service tickets in a professional manner within a reasonable timeframe Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any additional concernsKind regards,Corporate Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Ryan Homes has reviewed the complaint and the history on the house and agreed to look into this furtherRyan Homes will contact the consumer and work with them to come to a resolution on the repair Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you should have any additional concerns Best regards, Corporate Customer Relations

Dear [redacted] , Thank you for forwarding the additional consumer concerns for the Revdex.com assigned ID [redacted] Ryan Homes has agreed to install the leadwalk for the consumer Please let us know if you have any additional concerns Best regards, Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Our Ryan Homes service manager has met the consumer at his home and inspected the installation of the shuttersThe shutters were installed according to the specifications to shutter installation to stone fronts homesRyan Homes did not violate any building codes by not placing stone behind the consumers shuttersThere is a one year limited warranty on the shutter material and installationThe consumer settled on his home in Ryan Homes has offered to locate stone product and vendor contact information, however the consumer did not accept this offerRyan Homes will take no further action on this matter Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease let us know if you have any questions Kind regards, Corporate Customer Relations

Dear [redacted] – Thank you once again for bringing to our attention the additional concerns from the consumer complaint assigned ID [redacted] In his original complaint, the consumer claimed that he had outstanding items on his list and was not receiving any response from our Production team at Heartland HomesOur records indicated not only that our Production team has been in constant communication with the consumer and working to complete the items on the Post Settlement Inspection list, they also indicated that the consumer has added multiple items to the list well beyond Heartland Homes original acceptance of said list In his rejection to our response, it is unclear what the consumer is taking issue withRegardless, Heartland Homes worked to address and complete all items on the Post Settlement Inspection list In his second rejection, the consumer noted that the list is not completed, as he has experienced a new concern with his Heartland HomeHeartland Homes has indeed completed all items on the Post Settlement Inspection list as well as addressed the new concern Heartland Homes offers a Limited Warranty; therefore, any warrantable concerns that are serviceable will be addressed in accordance with the Limited Warranty Heartland Homes kindly requests that the Revdex.com review the original complaint, rejections and the responses to the consumers claims and bring closure to this matter Regards, Corporate Customer Relations

Dear [redacted] - Thank you for forwarding the Revdex.com ID [redacted] Ryan Homes has had the opportunity to look into this matter and is still in the process of evaluating our role in the resolutionRyan Homes will continue to communicate directly with the consumer to assist in bringing closure to this matter If you have any questions, please do not hesitate to contact us Kind regards, Corporate Customer Relations

Dear [redacted] – Thank you for forwarding the additional comments for the Revdex.com assigned ID [redacted] Ryan Homes would only be able to provide guidance on who could evaluate a concern the consumer has with regard to the structure of his home Once again, Customer Care would not be able to comment on or guarantee a reimbursement for costs incurred for an inspection a consumer would choose to have done Ryan Homes will not be taking responsibility for the cost the consumer incurred to have his home structure evaluated as there were no issues found with the home’s structure.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any additional concerns.Regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In my complaint I stated my desired outcome to have Ryan Homes honor the warranty agreement and cover the cost to repair the damaged sewage pipe under my driveway identified in the presence of Ryan Homes Rep by [redacted] [redacted] , Ryan Homes PlumberThere's a possibility that the damaged pipe may have caused the sewage backup but Ryan says the damaged pipe is normalIt will remain unknown as to what caused the backup but the damaged sewage pipe of my new home needs to be repaired because my house is still under warranty Regards, [redacted]

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com ID [redacted] Our local office has since been in contact with the consumer and we are working with her directly to address her concernsWe fully believe that we are able to resolve this complaint to the consumer’s satisfaction Please do not hesitate to contact us if you have any additional concerns Regards, Corporate Customer Relations

Dear Ms [redacted] , Thank you for the opportunity to look into the Revdex.com ID [redacted] We have reviewed the complaint made by the consumerAfter looking into the history of the sale, we have determined that every effort was made to complete the purchase process with the consumerUltimately, the consumer decided to terminate the contract and we will not be providing a refundRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if there are any additional concerns Kind regards, Corporate Customer Relations

Dear Ms [redacted] - Thank you for the opportunity to look in the Revdex.com assigned ID [redacted] Ryan Homes has reviewed the concerns outlined in the Revdex.com The consumer settled on his home in November The Ryan Homes Limited Builder's warranty covers this issue for a period of one year Having said that, our Ryan Homes service manager agreed to review the concern outlined in the complaint on September 7th Our service manager explained the warranty but offered to open the wall (remove the drywall) and find the cause of the water but the remainder of the work would be homeowner responsibility A shrinkage crack in the foundation wall was located and the Ryan Homes service manager offered to repair it as a good faith gesture; however, all other repairs would be the responsibility of the homeowner The consumer was unhappy with the offer and requested that Ryan Homes take responsibility of the full repair despite the limited warranty History of the previous leaks at this house: • 1/31/Foundation shrinkage crack – near front of the home • 7/11/Window leak – right side of home 2nd floor stairway window • 9/30/Window leak – right side of home 2nd floor stairway window (repeat) • 9/30/Basement welled exit door – left side of the home (threshold adjustment) • 9/7/Foundation shrinkage crack – right rear of the basement(current issue)The consumer is well beyond our warranty period for a foundation shrinkage crack repairThe leaks that are mentioned on the complaint are from other non-related leaks that have been addressed and show no signs that they have returnedRyan Homes has lived up to and beyond our warranty for the consumerNo further action will be taken on this matterRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any questionsKind regards,Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] We have reviewed consumers concerns and found the issue they are experiencing to be beyond our year limited warranty as the consumer settled on the home July However, Ryan Homes is taking action to [redacted] coat the front stoop to address the issue outlined in the complaintRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions.Kind regards,Corporate Customer Relations