Efile Salon

Dear Ms***, Thank you for forwarding the additional comments made by the consumerRyan Homes stands behind our previous response. Ryan Homes made that every effort to complete the purchase process with the consumerUltimately, the consumer decided to terminate the contract. Ryan Homes will not be providing a refund.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please let us know if there are any additional concerns. Kind regards,Corporate Customer Relations

Dear *** ***,
Please see our previous responses as well as the signed acknowledgement regarding the abatement and the link notating the county requirements that state it is the customer's responsibility to file the abatement
There is no legal claim made by NVR, Incthat our employee would file for the abatement on the consumer's behalf
There will be no further action on the part of NVR, Inc
Regards,
Corporate Customer Relations

Dear *** ***:
Thank you for the opportunity to look into the Revdex.com assigned ***NVR, Inchas researched this matter and we strongly disagree with the claims made by the consumerIn the Revdex.com complaint, the consumer is requesting a full refund of the down payment and to be released from
the Purchase AgreementSince the consumer has stopped payment on the hand money deposit, the contract was not ratified and does not need a formal release
We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any additional concerns
Best Regards,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. The original settlement date of the consumer's home is March 26, 2014. In August 2014, it was determined that the condensate line had been improperly run to their drain tile. This was
corrected that same month and run thru the foundation wall in order to drain to the exterior of the home. Our Ryan Homes service team has made a site visit and confirmed the condensate line is installed correctly per the local building codes at the time of construction. The service team has discuss the concerns outlined in the complaint with the consumer and made some recommendations to help alleviate the issue experienced. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this issue. Please do not hesitate to contact us if there are any additional questions with regard to this matter.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com: *** *** and the Richmond team made all repairs as necessary to fix my house and yardThe project manager that handled the repairs went above and beyond to fix issues for me I am satisfied with the results and very pleased *** *** stepped up to the plate and made all repairs
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***,
Thank you for the opportunity to look into the Revdex.com assigned ID ***We have looked into the consumer’s concerns and found that the water heater installed in her home was correctly sized based on Energy Star guidelinesOur *** *** Service Manager reviewed this
information with the consumer on September 28th
We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease let us know if you have any questions
Kind regards,
Corporate Customer Relations

Dear *** ***,
Thank you for letting us know about the additional consumer concerns for the Revdex.com ID *** Homes will continue to work with the consumer to provide options to address the issuePlease let us know if you have any questions
Regards,
Corporate Customer Relations

From: Revdex.com of Metro Washington DCDate: Tue, Nov 14, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com
Customer Service Team---------- Forwarded message ----------From: *** Date: Mon, Nov 13, at 7:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] company has contacted me and are working toward a solution please update my complaint as satisfied at this point in time Sent from my ***

Thank you for the opportunity to look into the Revdex.com ID ***. The consumer first notified *** *** of wet carpet in his basement on 7/6/17. A *** *** representative responded over the phone on 7/7/to discuss and schedule an inspection. During the discussion it was
advised that the hose bib was the most likely source of the leak. The homeowner indicated that the hose bib water supply had been shut off at the time. He also indicated that he had winterized his hose bib. On 7/10/the *** *** representative visited the home for an inspection. The carpet had been pulled back and was soaking wet. The homeowner had fans running to dry the area. It was explained to the homeowner that the drywall would be cut open to inspect the hose bib. If the leak was due to lack of winterization, we would expect to see a large bulge in the pipe with a split in it. If the leak was due to another cause, like a bad pipe fitting, we would be able to see where the water was leaking and make a repair. Upon cutting open the wall the pipe was found to have a large bulge and was split in the same area. A clear indication that the pipe had expanded due to freezing water in the line and homeowner negligence. The *** *** representative began to assist in wiping up some of the water on the concrete floor and noticed that the water continued to seep from under the wall. The water supply had not been shut off as the homeowner had indicated. Further, the homeowner seemed surprised when the *** *** representative went to the utility closet to turn of the valve to the hose bib water supply. The homeowner was advised that the pipe had expanded and split open due to improper winterization of the hose bib and was not covered under their warranty due to negligence. *** *** reviews winterization as part of the final walk through of the home prior to making settlement. *** *** also leaves homeowner maintenance tips that includes how to winterize a hose bib for the homeowner to review. Lastly, *** *** e-mails all of their homeowner’s seasonally with homeowner maintenance tips. The autumn seasonal maintenance tips include a reminder to winterize hose bibs. Before concluding the meeting the *** *** representative offered to provide the homeowner with contact information for a plumber and conceded to repairing the drywall at *** ***’ expense once the leak had been addressed. The homeowner declined any further assistance at that time. We understand that the homeowner feels like he winterized the hose pipe, however, evidence is clear that it was not done either timely or properly. *** *** appreciates the efforts of the Revdex.com in bringing closure to this complaint. Please do not hesitate to contact us if you have any additional questions. Kind regards, Corporate Customer Relations

Dear *** ***Thank you for the opportunity to look into the Revdex.com ID ***. Our *** *** team will be working to complete all repairs prior to the week end of 6/23.*** *** appreciates the efforts of the Revdex.com in bringing closer to this concern. Please do not
hesitate to contact us if you have any additional questions. Kind regards,Corporate Customer Relations

Dear *** ***,
Thank you for making us aware of the consumers rejection to our first response to the complaint ID ***
We have reviewed the workmanship of the granite countertop and have found that it is typical of industry standardThe seam is a necessary component of this installation and has been performed in a satisfactory mannerWhile considerable effort is made to match pieces of granite as close as possible at a seam, it will not match perfectlySome variation cannot be avoided in this natural material
*** Homes stands behind our previous responseNo further action will be taken on this matter
Regards,
Corporate Customer Relations

Dear *** ***,
Thank for you for the opportunity to review the Revdex.com assigned ID ***Ryan Homes has worked directly with the consumer and believe we have resolved the concerns outlined in the complaintWe appreciate the efforts of the Revdex.com in bringing closure to this
matterPlease do not hesitate to contact us if you have any additional questions
Regards,
Corporate Customer Relations

Dear *** *** -
Thank you for forwarding the Revdex.com assigned ID ***Ryan Homes has made arrangements to work directly with the consumer to satisfy this complaint
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease do not
hesitate to contact us if you have any additional concerns
Kindly,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Our service team has reached out to the consumer on multiple occasions and left messages with the request for a return call. Once we are able to reach the consumer we would like to have the
opportunity to review this with the consumer at his home.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please let us know if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** -
Thank you for forwarding the additional comments to the Revdex.com ID ***Our Ryan Homes Sales and Marketing Representative has confirmed with the consumer that the requested square footage amounts were received and that the spreadsheet he sent over was filled out correctlyAdditionally, we have verbally and via email offered the consumer the opportunity to re-select or remove any flooring items that he does not see the value in by Friday Feb 19th
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any additional concerns
Kind regards,
Corporate Customer Relations

Dear *** ***,
In response to the rejection of the Revdex.com complaint assigned ID ***…
The house wrap has been completely replaced on the homeThe consumer was given a copy of the engineering report and the repairs have been completed on the foundation wallThe communication question that the consumer brought up in their rejection of our response is debatableThe consumer brought up cross-bridging between joistsThe production team explained to the consumer that cross-bridging is not on our prints and we don’t install it because it can cause floor squeaksRyan Homes does install crush blocking, which is required and drawn on the blue prints to help carry vertical pointe loadsAll areas requiring crush blocking were identified and marked during the framing punch outThe crush blocking was completed per our prints and the home is now in drywallRyan Homes is speaking to the consumer on a regular basgeneral a minimum of times a weekWe are working diligently to answer and address any questions or concerns that the consumer brings to our attention
We appreciate the efforts of the Revdex.com in bringing closure to this matterPlease do not hesitate to contact us if you have any additional concerns
Regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate the fact that Ryan Homes did the correct thing and " Stood Tall" in rectifying the situationI do reserve the right to reopen this matter as they have already replaced the patio but have to return to repair the " collateral damage regarding the Landscaping from machinery, the sill plate under the Back Door and pieces of Vinyl Siding damaged while the repairs were being completed.As promised to Ryan I will make sure they are recognized for " Taking Care of their Customers" once everything is completedRegards,
*** ***