EGumball Inc

Signed up for services on 12/05/2016, Quality Control completed on 12/09/2016,Video completed on 12/12/2016, Control panel available on 12/13/2016, Search engine verification calls took place on 12/19/where a message was left for a return callA follow up call was placed on 12/20/where the customer stated that they were busy in a meeting and would return the callAn additional follow up call regarding the progress of the campaign and a walkthrough of the control panel took place on 12/22/ While we understand the customers frustrations our sole intention is to establish long term relationships with our customers by earning their trust from results. While we do not control the search engines themselves, we have a proven track record of increasing the exposure of our customers online business information with lower turnaround times than the industry average We ask that the customer give an account executive the opportunity to Identify the current challenges facing the campaign and the opportunity to address and correct any concerns that they may have. We have the ability to continue to increase the results and reach our mutual goals if we are able to continue with the required work

Our client signed agreement on 2/17/2014. Without any call or notice from the client, the client called in with his bank to cancel service. Per our terms and conditions, cancellations after the three days are not accepted unless there is a valid reason for cancellation. Uploading photos to our backend system is not a valid reason. We do believe the client has some responsibility to call us if he expecting us to call him during the set up process. Client was emailed several times prior to 03/06/
Here are the notes from our customer service department on 03/06/14:
ISSUE:
Customer called with bank on the line wanting to cancel, per ***
Call was disconnected
ACTION:
Called Phone - *** wants to
cancel because A*** told him that he would be contacted by the 24th to go over
pictures, etc*** spent time getting everything together and nobody ever
called
Explained to *** that we need written cancellation
ERB
cancelled
RESOLUTION:
*** has disputed the initial
transaction
E-mailed *** cancellation form, per his requestHe is done
with service
Forwarded to Jerome to contact for possible retention

eGumball, Incsent multiple documented emails and tried to call *** *** many timesThough this service tried on numerous occasions
to contact the customer, there was no response to any of these attemptsIf the
customer wishes to discuss this matter further, they may contact eGumball, Inc
at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We understand the customers concerns and reiterate that eGumball's services are proven and designed to allow for our clients to increase their online presence. The service highlighted by the customer is one of many monthly service inclusion included in the customers package. The citation development service is part of our ongoing services which are designed to manage business information online. It is not uncommon for business information online to require regular maintenance, as can be seen in the link provided initially by the client. This information again requires an update: *** We would like the customer to contact their Account Executive at *** ext* to discuss the extent of the services that have been provided and address any additional concerns that they have

We understand the clients position and request to publish the address *** *** ** * *** **. The client needs to understand that we optimize maps listings per search engine guidelines. If a search engine (Google) does not recognize a address we must either a) submit an address that is recognized by Google or b) create a service ticket with Google to review the address - manually. To say we are not doing anything is patently false. We are wiling to work with all of our clients

We believe we have done everything to satisfy our client, contractually and otherwise. We have sent several screen shots of our service to the client and to no avail - the customer continues to complain that we have not done anything. The client had multiple listings on multiple
accounts and continues to submit multiple business names in his local area. We have created several citations as contracted and the client refuses to acknowledge our service and Google filters
Please have our client contact our billing department for resolution

We understand the customer's frustrations, and hope to permanently resolve this issueThe customer cancelled their contract on 8/21/by faxThe customer still owes the remaining balance on this accountShe agreed to a month term and cancelled two months in to her contractShe still owes months' worth of service, according to our Terms and Conditions, as well as the terms of her actual contract itselfWe are unable to transfer the domain of her website until this amount is paidThe client still owes a total amount of $on her accountIf the customer would like to resolve her payment so we can transfer the domain of her website, we would be happy to assist herPlease have her call our customer service department at *** *** Monday-Friday 7:30-3:PST and speak to someone who can assist her

This company is a scam!
They promise front page listing on the search engines and yes we do get more calls, only problem is we are bombarded from calls from telemarketers trying to sell us stuff we don't want!
I asked that they return the $they stold from us monthly this month with their decietful business practices after they overdrew our account and not only didn't I get a response, but when I tried calling I got juggled from one dept to another
I would like the over thousand dollars they have stold from us returned
But more importantly, I want to notify other unsuspecting potential clients of theirs DO NOT HIRE THESE THEIVES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ridiculous, I will not jump through anymore hoops to make this stopThe last "manger" I spoke to said she was *** *** at 800-890-x### if I dial the number I get egumball.com, need anymore proof that I have been actively trying to get off your calling listJust stop the calls! ]
Regards,
*** ***

eGumball has an established process which is designed to increase the consistency of business information onlineThis process not only involves creating and correcting data but also managing the online citations which ensure that electronic feeds do not overwrite the updated information. There are currently 400+ links which require attention and management to resolve the issues surrounding the multiple business which are associated with the phone number, and location of the practice. This is a problem which eGumball is well versed in solving and has the capability to do so. These issues however cannot be solved overnight and there are correlations between citation development and many other industries which work on an ongoing basis. We ask that you give an Account Executive the opportunity to illustrate the work which has been completed, both on Google and in hundreds of other directories which play a role in your online cluster of information. This data spreads well beyond the Name, Address, and Phone Number of a business and our intentions are to earn your position on the search engines through the building of relevant information

We understand the customer’s frustrations and hope to
further resolve this issueWe are not ***, nor do we claim to be ***
However, we are a certified *** partner, which means that we are trusted by
*** to assist companies in managing their *** accountsWe help
thousands of
clients optimize their online presence and get found on ***
*** following the algorithms specifically set out and updated on a frequent
basis by ***If you take a look at our terms and conditions on our website,
you will see our cancellation policy and contract policyWe want to
communicate with the customer to see what can be further done to reconcile the
problems they have with our servicesPlease call us Monday-Friday 8:30-3:
PST at *** ***

This was resolved and the client was credited. Please confirm with business owner. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I refuse to do any further business with egumball at this point, and suggest they send a zero balance sheetAny company that speaks to me like these people is one I will have nothing to do withIf we cannot agree from here out, ill be happy to escalate this matter furtherNor your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There has been NO attempts to contact ME (*** ***) I'm the only one who can sign for anything here. This company is BOGUS!!! Not legit at all. Bottom line is, I want a refund. I won't settle for anything less. I will not be run around by India people, it's a waste of my time. They need to stop running me around in circles

Though we understand the customer’s frustrations, no SEO company can ensure
first page placement or higher ranking due to ***’s ever changing algorithmsFurthermore, during the initial review of the business information our quality control team identified multiple business names, addresses, and websites connected with the business informationThe client was aware of these inconsistenciesOur services are designed to increase the consistency of business information found throughout the internet, which is required in order to improve any sort of online presence. This process is ongoing and eGumball uses great effort to clean up years of incorrect information online
Business Names: *** *** * *** ** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** Addresses: *** * *** ** *** * *** ** *** (***) *** *** ** *** ** *** (GMB) *** *** *** ** *** Website: *** (Admin/***) *** ***
There are many customer service agents who would be happy to address any of your concerns, and we regret that the customer did not experience satisfactory communicationPlease find attached *** My Business insights for *** *** *** *** ** *** which identifies the consistent traffic and phone calls registered through the *** listing
We ask that the customer contact their Account Executive to answer questions regarding their accountThey may contact this service Monday through Friday 7:30-3:PST at *** *** and speak to one of the account representatives hereSomeone would be happy to assist the customer with their questions and concerns

We understand the customer’s frustrations, and hope that with further communication, the concerns can be resolvedAccording to our records, the customer spoke with one of our customer service representatives and the services were further explained, as well as the progress that has been made on the
account
Furthermore, according to our terms and conditions,(Guarantee and Warranty) eGumball, Inccannot guarantee any specific search engine result page or line placement for a listingWhile we have a good reputation for improving our customers’ online presence, no SEO company can fully control search engine algorithms
A customer service representative has spoken with the customer and addressed the primary concerns listed in the complaintWe have addressed these issues with the costumer and believe we have come to a resolution
If the customer has any further questions, they are free to contact us at *** *** Monday-Friday 7:30-3:PSTA customer service representative will be happy to assist with any further concerns that the customer may have

During the initial consultation prior to signup the customer had informed us that they were in the process of building a website through the Wix platform. Since the customer did not know when this site would be live, we had offered the customer a page microsite which would
give customer the necessary information. During the consultation examples of the site were shown along with a description of its capabilities. While the microsites are not full customizable they do offer a professional look and feel that allows customer to view products/ services, photos, contact and location information along with other options such as social media and videos. We offer this site for free to customers and our systems allows for quick and easy setup. While the microsite is a facet of our customer campaigns, it does not illustrate all of the capabilities of the service which has been provided. We have attached screenshots of rankings and traffic reports which show results and actions taken with the customers business listing. This report shows 5,600+ total searches by customer who found the listing by searching for a category, product, or service, phone calls through the listing, requests for driving directions, and 25, photo views all in the last days. While these results illustrate increases in traffic, we do not rest on our laurels. Our goal is to build lasting relationships with our clients and while providing results is crucial to our success, our customer satisfaction is of the utmost concern. We ask that the customer contact their Account Executive to review these results along with any other requests which they may have. Please contact the customer service department at *** ext* Monday- Friday 7:PST to 3:PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is exactly what I am talking about, their contract was for payment of a service rendered and I'd like for Revdex.com and everyone else to see this contract for the sub-par services we have receivedEven their customer conflict resolution is terrible My company is VERY Dissatisfied and will write reviews on every social media outlet open to us to let all those who are on the fence about acquiring services from this company KNOW how un-productive, dishonest, distasteful, dishonorable, disgraceful and quite frankly disgusting their customer service is
Regards,
*** ***

- I hired Egumball to correct my old business info but instead Egumball didn't do it Egumball submitted for different directories eGumball is currently managing citations which include both corrected and created citations. As part of the service, eGumball has an established process designed to increase a business trust score on ***.
- Not only that, I saw that Egumball didn't start the submitting process until late March but while I was being charged since 11/ The customer signed up for the service on 11/25/and the submission process started once the quality control stage was completed. Submission began on 12/16/ - They didn't even give me the login and password so I can go into those directories to update it myself when my subscription expired Upon cancellation, the customer has the right to claim any listings such as the *** ** *** listing - The other major problem with EGumball was they had used my personal email in those directories instead of ** *** email The customer confirmed the information on the service agreement and at the customer request this information was updated to a new email address