EGumball Inc

The customer was offered our Performance Guarantee which states : If publisher does not activate service within the first thirty (30) days of this agreement, client may opt out
of this agreement without penalty and receive a 100% refund of start up fees. The customer agreed to the service on December 1st, and was full activated on December 30th. The customer does however have the right to an early termination which is set forth on the eGumball.com Terms and Conditions page.Per the terms and conditions (***) of the contract, Clients reserves the right to terminate the Application/Contract, in which case the full contract balance will be due and payable immediatelyEarly cancellation (except for rescission within the first three days ) or cancelled in writing after the Contract converts to month-to-month status, will result in an early termination fee of 100% of the remaining contract balanceThe customers cancellation request was honored when received and payments have been stopped. These terms and conditions are in place to mutually protect both parties due to the enormous resources expended by both the customer and eGumball

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After I filed the Revdex.com Complaint Egumball did decide accept cancellation of my service and further payment obligations. Now, the day after they answer the complaint, I am contacted by egumball (months after services stopped and Revdex.com complaint filed) and they are now claiming that I owe the balance of the contract (months-$750) threaten to turn account over to collections. No calls prior, no bills in the mail...nothing. Just threats after Revdex.com complaint. The account manager that cancelled the account and further payments...of course...no longer works there. They completely failed at the service that they guaranteed, and now claim that they never was a guarantee of performance. I am still seeking refund of ALL monies paid for their service (or lack there of)
Regards,
*** ***

Our client signed onto service with us on 2/17/
Production emails detailing each
step of our service was emailed on 2/17, 2/21,
2/24, 2/25, 2/and 2/All emails provide detail as to work performed
alongside contact telephone numbersPer the email received by the client on
2/28, the client was provided username and password credentials to upload his
photosOn 3/6/2014, we received a conference call from our client and the
clients bankThe client wanted to cancel and did not want to discuss the campaign during this conference call
Consequently, our concierge department didn't have the chance to go over the uploading of the
photos since the client refused to discuss his account. If the 24th was so important to the client why didn't the customer call us on or near the 24th?

The customers cancellation request was received and honored. The initial payment was not processed. If the customer has any questions or concerns customer service can be reached at ***

As per our Terms of Service (http://www.egumball.com/terms.html),
eGumball cannot guarantee specific search engine results or placement due to
the unpredictable nature and constant changes being made within search
engine
algorithmsIt also states in our terms of service, as well as in the contract
that once the contract is signed, the customer must see the contract through to
the end of termThis is a typical business practiceWe ask the customer to
speak with their account executive about our service agreement and their
listing

This service spoke with the customer on 8/20/15, and
believes that the customer’s concerns have been addressed*** ** reiterated
that this service is a certified *** Partner, which means it is trusted to
assist companies in managing their AdWords accounts. This service regrets any confusion that this
may have caused initiallyThis service is happy that the customer feels as
though their concerns have been addressed, and looks forward to working with
the customer for the remainder of their contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are rejecting this response/offer because we have gone around in "circles" with eGumballeGumball continues to use verbiage that highlights what "they" believe is their positive track record -- however that has not been our overall experience. We have documented that eGumball failed to inform us that they could not do any work with the "***" search engines because *** is for sale. We also documented that eGumball uses an outside contractor source to sell their servicesthe outside contractor misled our business in believing we were under a 3-month agreementQuite frankly we hope eGumball accepts and understands that we, at 1st Avenue Salon - along with a series of other complaints filed against them, are NOT SATISFIED with the services they tried to provide
Regards,
*** ***

On 3/we asked the customer for the username and password for their *** ** *** listing in order to make changes The customer said that they would email and sent an incorrect username and password We attempted on multiple occasions to reach the customer through email
and phone calls to obtain the correct username and password After discussing with the customer, they informed us that they did not have access to the listing which required eGumball to take further action to recover the claimed listing Once eGumball gained access to the listing we were informed by *** that there was an internal issue with ***’s system that caused a merge between different business listings (1st avenue salon by Veka / 1st Avenue Salon) This contributed to the incorrect map location showing the previous location The customer was given access to their online control panel which allows for them to add information to their online profiles and also add the coupons and offers to the network. The customer’s claims of a month service agreement were not validated and we have informed and confirmed with the customer that the signed service agreement was for months and the months was also verbally communicated during the initial consultation We understand the customer frustrations and feel that the their concerns have been addressed and a further concerns can also be resolvedAlthough there have been challenges that needed to be overcome in order to reach the desired results, the customers online visibility has increase and the customer is ranking on the first page of *** We ask that the customer contact their Account Executive to further discuss the progress that has been made on the account and to review the results that have been obtained They can be reached at *** ext*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** Salon and Spa is not interested in speaking with Egumball anymore due to the many phone calls we have had with them prior to this complaint We are not interested and again for the 3rd time requesting a refund and stop payment of all other transactionsWe feel as tho we were scammed into this by the salesperson and see no other solution than to part ways Another reply of me calling you is unnessary We are requesting our money back along with atop paymentAnything else is not sufficient .
Regards,
*** ***

This service understands the
customer’s concerns, and has recently corresponded with the customer to help
resolve these issuesThis service does not claim to be ***, but is a
certified *** Partner, which means that they are trusted by *** to assist
companies
in managing their *** accounts
A customer service representative
spoke with the customer on 8/14/and addressed the primary concerns listed in
the complaintHe reiterated that the customer signed up for a month
agreement, which was signed on 4/9/After the customer received a copy of
this contract, this service received no objection from the customer to the
specific terms and conditions of the contractThe terms, conditions, and
contract length were on the customer’s personalized login screen, which the
customer had to have agreed to upon signing the contractThis contract was
also explained to the customer and priced correctly before it was initially
signedThe customer agreed to continue with the services on 8/11/until the
end of the terms of the contractThe customer still wanted to cancel at the
end of his term, and a so a cancel request form was sent on 8/11/In
conclusion, the concerns brought up in this complaint have been addressed to
the best of this service’s ability
If the customer has any further
questions, they are free to contact this service at *** ***
Monday-Friday 7:30-3:PSTA customer service representative will be happy to
assist with any further concerns that the customer may have

Attached are traffic reports provided by *** which illustrate the amount of traffic which has been received from the *** ** *** listingThe discovery searches show the amount of customers who find your listing searching for a category, product, or service. The goal for any of our
clients is to continue to increase the results and internet presence for our customers. While inaccurate information is a primary concern, we have many methods which increase the turnaround time for our customers and allow for a ROI to be realized while the process is underway. During the initial setup of the business, phone calls and emails are intended to outline the activation process and the control panel login information identifies the completion of the activation process. This access point allows you to control the microsite and the information which is viewed by potential customers. We ask that the customer review the services with a customer service representative in order to understand the steps which have been completed and the expectations for the future. Please understand that these traffic reports do not track wacustomers and client feedback aids in providing additional adjustments to the campaign. Customer service can be reach at *** ext*

On 3/27/14, our client, *** ***, signed a twelve month maps optimization agreement with a one time set up fee of $and a monthly recurring fee of $Our agreement is attached
Our agreement is clearly branded with our eGumball logo in addition to our terms and conditions which
clearly state that we are not Google http://egumball.com/terms.html
We are a Google Partner for Adwords as branded on our home page websiteThis does not mean we are an actual Google PartnerThe Google Partner certification is for Google Adwords resellers who have passed a Google Adwords exam and who have met the minimum spending requirementsWe further disclose that we are not a Google Partner on our websites footerThe Google Partner label is provided by Google - not by eGumball
Our clients ranking has improved as did their cluster of local citationsClustered citations are a set of reliable data points Google uses to trust score a submitted listing
We maintain current screenshots for the following rankings in Google: *** ***g*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Although we can appreciate our clients opinion, we disagreeOur company has provided service as documented above

eGumball is offering settlement in exchange for removing our Revdex.com complaint, *** review and is forcing us to disclose to anyone moving forward that all disputes were amicably resolvedOur complaint is legitimate and they should terminate contract without us having to sign removal of reviews and disputes especially when they are validWe have been paying per contract and in no violation of our contract yet they continue to not provide serviceAgain, see attached settlement agreement that they want us to sign and the summary below in detailThank you!
Settlememt Agreement:
eGumball has agreed to cancel ***’s account *** and send *** a refund check in the amount of $via USPS mail within days of the execution of this agreement*** has agreed to remove all online reviews posted about eGumball, Incwithin hours of the execution of this agreement*** has agreed to close all Revdex.com complaints as resolved to ***’s satisfaction, within hours of the execution of this agreementIn consideration, all previously received payments from *** to eGumball will stand as valid and verified chargesNo disputes or chargebacks are to be filed by *** or anyone else on ***’s behalf against these settled amountsIf any legal actions have been filed by ***, no later than days from the date of this agreement, *** shall dismiss the action. All parties agree to maintain the confidentiality of this Agreement and to not disclose the existence or terms of this Agreement to any third party except as required by law. All parties agree that they will not disparage, demean, complain about or otherwise communicate any information damaging to the business or reputation of any of the other Parties, or to any third party except as required by lawIf an inquiry is made, eGumball and/or *** may disclose that the parties’ “dispute was amicably resolved.”

We understand the customer’s concerns and hope to resolve
this disputeWe do not claim to be ***, but are a certified *** Partner,
which means that we are trusted by *** to assist companies in managing their
***Any assumption that we are affiliated directly with *** is
not
accurate
We sent an application over to the customer and received a
fax approval from him on 9/22/The customer also paid for his services on
this dayAttached is a copy of the contract that was sent to the customer
Furthermore, according to our terms and conditions,
(***) eGumball, Inccannot guarantee any specific search
engine result page or line placement for a listingWhile we have a good reputation
for improving our customers’ online presence, no SEO company can fully control
search engine algorithms
However, upon further research, we discovered that the
customer is ranking for several keywordsThese include: Auto Repair Shop, Brake
Repairs, Oil Changes, Auto Tune Up Service, Auto Electrical Repair, and Auto AC
repairThough the customer has cancelled their services and is no longer doing
business with us, they cannot dispute that there has been a lot of progress on their
accountWe cannot guarantee an increase in call volume, but we do work to
improve our customers’ rankings

We understand the customers concerns and would like the opportunity to address the progress of the campaign and the results Our goal is to bring an ROI for our customers and earn their continued business. We ask that the customer give an account executive the opportunity to Identify the
current challenges facing the campaign and the opportunity to address and correct any concerns that they may have. We have the ability to continue to increase the results and reach our mutual goals if we are able to continue with the required work

As detailed in our contract and our website, eGumball
is a Google Adwords Partner and a map optimization service helping businesses
rank higher in Sponsored Ads, Google Places, Bing Local and Yahoo Local. Our client signed up for our maps
optimization not our Google Adwords where it is
common place for our reps to
guarantee top ten listings
During the sales presentation, and as confirmed by our client’s
statement, we charge $per month in addition to a one time set up fee of
$as contracted. Total is $358.00. Our client signed our contract on 07/24/
On 07/31/2014, during our set up process, we discovered
a number of incorrect and duplicate listings.
We spoke with our client about the listings to be corrected:
Business name:
*** & *** Inc
*** & Assoc Inc
*** & *** Incorporated
*** & ***
Addresses:
*** *** Drive, ***, MI ***
*** *** *** Ave, *** *** , MI
*** *** *** - *** MI ***
*** *** *** AVE ***, Michigan ***
On this same date we immediately corrected a number of
incorrect listings and emailed our client:
***
***
***
***
***
***
***
***
***
***
***
***
***
On 08/01/14, our client returned our email with a
cancellation request:
"Cancel my order #*** and refund my
moneyYou have taken too long to deliver what you promisedEach person I talk
to has taken information from me, but my listing is still not accessible."
This cancellation request was submitted one week after
contract signage and after a great deal of work has been rendered

We understand the customer’s
frustrations, and hope that with further communication, the concerns can be
resolvedAccording to our records, the customer spoke with one of our customer
service representatives on 7/8/and the services were further explained to
her, as well
as the progress that has been made on her accountShe agreed to
stay on board with this service after this conversation
According to our terms and
conditions, (***), the customer
may receive a 100% refund within the first three days of signing an agreement
to the contractThe cancellation letter must be received by fax or email, and
rescission cancellations are now allowed by phone callThis customer wanted to
cancel after this three day cancellation period, and is not entitled to a full
refund
If the customer has any further
questions, they may contact our customer service line at ***
Monday-Friday, 7:30-3:PST, and one of the customer service representatives
would be happy to assist her

As we continue to say, services are not as per contractWe are still not being listed with the correct address of *** *** *** - in fact many listings are reflecting *** *** (on first page listing which is from years ago) or 11-12th street (which is from year ago)We have spent countless hours upon hours to work with themThey are not honest, they are harassing, transferring us to over a dozen employees at eGumball and having to explain or issues over and over againWe asked them to terminate contract amicability and they are requiring us to sign a legal document, attached, that they will do that as long as we remove all our negative listingsWe refuse to do that, our reviews are honest and reflective of their servicesWe have continued to pay them even though we've been trying to resolve our issues to no avail and will continue to pay until our contract terminates in NovemberI ask the Revdex.com to honor our request in our favor to terminate contract, with the right to post our legitimate reviews which is freedom of speech and cancel contract without penaltyIf you read their reviews we are not the only customer with the SAME CONCERN AND ISSUEThis is a terrible way to run a business - chasing after your moneyWe've had issues with them from the start which increased when we made our first move to the 11-12th street addressEach time we wanted to cancel the contract they enticed us with a free service and promised to fix the listings which hasn't happenedMy second screen shot shows the wrong address again along with an error of all the listings which they are to manage.
The contract reads: Monthly Service Includes - local category research and analysis - never receive, Optimized listings in *** places and *** - address is not correct, 24/*** places algorithm monitoring - no proof this is being doneThey are absolutley not in line with their contractWe signed in February because they offered free Apple maps add-on, that's not working eitherTheir performance guarantee is not withheld - contact also attachedI've been working with them aggressively since February on the latest contract because we had a business address changeThey didn't have our address right on their own myserviceprofile site for monthsThis and all my phone calls have been documented
Please, after all this evidence submitted, allow us to terminate contract immediately with no penalty

eGumball has a proven record of success which is derived directly from improving our customers online presence. These successes can be seen for this customers campaign and viewed through multiple avenues such as the increase of consistent online citation sources, increases in
rankings, and increases to the traffic of the customers online listings. Upon initial review of the customer citation cluster multiple business names and addresses were found to be associated with the business online. Addressing these issues is a mutual concern that requires diligence to fix, create, and manage the data which is associated with the business. While 100% accuracy is the goal, fixing the many years of inconsistencies is a tedious process that requires ongoing servicing of the data. While we understand the customer frustrations, our goal is to work with our customers to highlight the work which has been performed and to address all of the challenges both past and present are associated with our customers campaigns. We have attached screenshots which highlight the improvements which have been made in a few key areas. While this does not fully illustrate the progress on the account, we ask that the customer contact their Account Executive to discuss and review all their areas of concern

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***